Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHave spotify premium and it doesn't seem to read my latest Itunes playlists. It does read som...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Have sp...
Roadie
942 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueI recently created my Spotify community account looking to support new ideas within the community but when I try to 'Vote' in a thread it tells me 'Authentication failed ...
Plan Premium Country US Device Desktop Operating System Windows 10 My Question or Issue I recently created my Spotify community account looking to support new ideas within the commun...
Moderator
1306 Views
5 replies
0 likes
On the Windows Desktop client, please make the Search field at the top wider. Why is it so small? If I search an artist and song title, most of the time it doesn't fit. It just makes it hard to use the search when I'm having to click drag back and fo...
On the Windows Desktop client, please make the Search field at the top wider. Why is it so small? If I search an artist and song title, most of the time it doesn't fit. It just makes it hard to use t...
Spotify Star
385 Views
1 replies
2 likes
On my artist page under "About" I see I have 18 followers. But when I click on my name (Profile) in the top right hand corner, under "Followers", it shows only one person. Is this because the other 17 chose to follow anonymously? If so, how can I fol...
On my artist page under "About" I see I have 18 followers. But when I click on my name (Profile) in the top right hand corner, under "Followers", it shows only one person. Is this because the other 1...
Casual Listener
764 Views
4 replies
0 likes
PlanFreeCountrysingaporeDeviceoppoOperating System Android My Question or Issuespotify can't play this song right now. if u have the file on your computer you can import it i wanted to play my favourite song: in your atmosphere by john mayer and it s...
Plan Free Country singapore Device oppo Operating System Android My Question or Issue spotify can't play this song right now. if u have the file on your computer you can im...
Spotify Legend
1091 Views
11 replies
0 likes
I understand why UWP version is not as fast as Win32 Desktop client. But I don't understand why it's so buggy. I can't even open the app anymore, when clicking Spotify icon, it did nothing. I thought it's memory problem as my Laptop has 4gb of RAM on...
I understand why UWP version is not as fast as Win32 Desktop client. But I don't understand why it's so buggy. I can't even open the app anymore, when clicking Spotify icon, it did nothing. I thought...
435 Views
0 replies
0 likes
Hi, like the subject says my Web Browser cant enable songs on repeat after it connect to PS4 thru the connect to devices but when I go over to my PS4 it can enable songs on repeat. I used to be able to do it just on my PC, did something change or bro...
Hi, like the subject says my Web Browser cant enable songs on repeat after it connect to PS4 thru the connect to devices but when I go over to my PS4 it can enable songs on repeat. I use...
Casual Listener
1002 Views
4 replies
0 likes
I do not know how to explain this I am a premium user and I only having this issue in my desktop pc. As I said I am logining in and I am able to play same musics from topic like chill pop etc. but they never get refreshed and also I can not play musi...
I do not know how to explain this I am a premium user and I only having this issue in my desktop pc. As I said I am logining in and I am able to play same musics from topic like chill pop etc. but th...
Regular
287 Views
1 replies
1 likes
Hi ! I had a playlist with almost 1500 songs. But since a few day there are only 16 left. I don't understand why and how to find them. I already try to disconnect and reconnect, to reinstall the application and to look in the web player. But nothing ...
Hi ! I had a playlist with almost 1500 songs. But since a few day there are only 16 left. I don't understand why and how to find them. I already try to disconnect and reconnect, to reinstall the appl...
Regular
2447 Views
6 replies
1 likes
PlanPremiumCountry DevicelaptopOperating Systemwindows 10 My Question or Issuesince i upgrade to premium a few weeks ago i've had nothing but problems, at first only about 2% of the songs would play, the others would let you click on them and then ju...
Plan Premium Country Device laptop Operating System windows 10 My Question or Issue since i upgrade to premium a few weeks ago i've had nothing but problems, at first only abo...
Regular
1388 Views
11 replies
1 likes
Hi, today I wanted to import my songs to local files in Spotify app on Windows. However when I imported songs, songs names were in chinese. But original names aren´t in chinese.I tried to reinstall app but it wont worked.
Hi, today I wanted to import my songs to local files in Spotify app on Windows. However when I imported songs, songs names were in chinese. But original names aren´t in chinese. I tried to reinstall...
Newbie
5981 Views
16 replies
1 likes
PlanPremiumCountryNorwayOperating System(Two Windows 7 64bit computers and One Windows 10 64bit computer) My Question or IssueFor quite a while now (about some weeks/a month/several updates) the playlist filter function has been broken. Before when y...
Plan Premium Country Norway Operating System (Two Windows 7 64bit computers and One Windows 10 64bit computer) My Question or Issue For quite a while now (about some weeks/a month/seve...
Regular
785 Views
2 replies
5 likes
PlanPremiumCountryDenmarkDevicePC - Windows 10 Dekstop appOperating SystemWindows 10 My Question or Issue Sorry if i'm repeating this question, but the most recent about this topic i can find is from 2017, and was not answered. My suggested music is ...
Plan Premium Country Denmark Device PC - Windows 10 Dekstop app Operating System Windows 10 My Question or Issue Sorry if i'm repeating this question, but the most recent abo...
Casual Listener
244 Views
1 replies
0 likes
When set to close to tray, if Spotify is maximized and is closed to the tray and is then restored from the tray, the window restores maximized, but not correctly aligned with the top of the screen.
When set to close to tray, if Spotify is maximized and is closed to the tray and is then restored from the tray, the window restores maximized, but not correctly aligned with the top of the screen.
Casual Listener
542 Views
2 replies
0 likes
About every few songs, it will claim to be playing "sponsored content" but it will just go silent (with no ad image) and the only way to start the music again is to close the program and start again. Which gets really annoying. It seems to only happe...
About every few songs, it will claim to be playing "sponsored content" but it will just go silent (with no ad image) and the only way to start the music again is to close the program and start again....
Music Fan
433 Views
3 replies
0 likes
So I have discovered this bug. Thor: The Dark World's picture is completely messed up. It looks like a monitor with a broken cable with those blue stripes and stuff XD Please fix if its not my PC's fault. I restarted it and closed and opened Spotify....
So I have discovered this bug. Thor: The Dark World's picture is completely messed up. It looks like a monitor with a broken cable with those blue stripes and stuff XD Please fix if its not my PC's f...
Roadie
253 Views
1 replies
0 likes
Title basically says it all. This started happening a little over a month ago. What's the problem?
Title basically says it all. This started happening a little over a month ago. What's the problem?
Newbie
877 Views
3 replies
1 likes
PlanPremiumCountryUSADeviceSager Laptop 2018Operating SystemWindows 10 This is very important. I was looking over my Spotify app on my laptop when I noticed that there was some music being played that wasn't being played by me. I'm not saying I don't...
Plan Premium Country USA Device Sager Laptop 2018 Operating System Windows 10 This is very important. I was looking over my Spotify app on my laptop when I noticed that there was...
Music Fan
865 Views
1 replies
0 likes
PlanFreeCountryUSDevicea desktop pc not specific Operating SystemWindows 10My Question or Issueso when i try to play a song after 5 seconds or so it just stops playing and i get a error saying Cant play the current song. ive reintstalled and used the...
Plan Free Country US Device a desktop pc not specific Operating System Windows 10 My Question or Issue so when i try to play a song after 5 seconds or so it just stops playing and i get a e...
Regular
481 Views
4 replies
3 likes
