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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134356 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134356 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50979 Views
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  • 32 likes
  • Windows
  • 50979 Views
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  • 32 likes

Friend Activity Not Live

I read the previous posts that are marked as "fixed", however I have yet to see any actual consistency with the friend activity feed updating. The issue is across multiple computers so it highly unlikely an issue that only I am experiencing. I can be...

  • Newbie
  •     I read the previous posts that are marked as "fixed", however I have yet to see any actual consistency with the friend activity feed updating. The issue is across multiple computers s...
  • kellinuss1
  • Music Fan
  • 592 Views
  • 2 replies
  • 0 likes
  • 592 Views
  • 2 replies
  • 0 likes

My Top Songs 2018 contains random songs that I have never heard before. Why?

I don't know if this is the right place to ask this question? Specifically there are three songs that I have never heard before: There's a Place by The All-American RejectsThere's A Place For Us by E. M. DThere's A Place by The Beatles I've listened ...

  • Newbie
  • I don't know if this is the right place to ask this question?   Specifically there are three songs that I have never heard before:  There's a Place by The All-American Rejects There's A...
  • kellinuss1
  • Music Fan
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
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What is wrong?

PlanPremiumCountry DeviceSamsung Galaxy 9Operating SystemAndroid, Windows 10 My Question or IssueI got nothing but problems lately, Spotify crashes, can't install properly on Win 10, receiver can't find Spotify direct, shuffle is not working properly...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy 9 Operating System Android, Windows 10   My Question or Issue I got nothing but problems lately, Spotify crashes, can't install proper...
  • 85 Views
  • 0 replies
  • 0 likes
  • 85 Views
  • 0 replies
  • 0 likes

Spotify keeps starting up with the same song

PlanFree/PremiumCountry DeviceLaptopOperating SystemWindows 10 My Question or Issue:The desktop app keeps starting up with the same song even though its not the last song i listened to. this has been going on for months

  • Roadie
  • Plan Free/Premium Country   Device Laptop Operating System Windows 10   My Question or Issue: The desktop app keeps starting up with the same song even though its not the last son...
  • Orcastic
  • Newbie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Spotify playlists stuck on "Waiting for connection"

PlanPremiumCountry AustraliaDeviceDell LaptopOperating SystemWindows 10 My Question or Issue So, my Spotify playlists on my PC were unexpectedly not listed as downloaded. Attempting to download them again leaves them stuck on "Waiting for connection"...

  • Newbie
  • Plan Premium Country  Australia Device Dell Laptop Operating System Windows 10  My Question or Issue  So, my Spotify playlists on my PC were unexpectedly not listed as downloa...
  • 258 Views
  • 0 replies
  • 1 likes
  • 258 Views
  • 0 replies
  • 1 likes

Google Home Mini

PlanFamilyCountry USOperating SystemWindows My Question or Issue how do i check on the delivery status of the family package google home mini?

  • Casual Listener
  • Plan Family Country  US Operating System Windows   My Question or Issue  how do i check on the delivery status of the family package google home mini?
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Google Home Mini
  • 172 Views
  • 1 replies
  • 0 likes

Unwanted looping of small fractions of tracks that won't stop

PlanPremiumDeviceDesktopOperating SystemWindows 7 My Question or Issue Sometimes my spotify repeats something like a second of a song over and over again. This won't stop until I completely end the process through Task Manager; though I can move my m...

  • Casual Listener
  • Plan Premium Device Desktop Operating System Windows 7   My Question or Issue  Sometimes my spotify repeats something like a second of a song over and over again. This won't stop un...
  • _fhc-r5jmupvk
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
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"This radio station cannot be started" on any and all stations for months

PlanFreeCountry United States of AmericaDevicePCOperating SystemWindows 7 My Question or Issue Tried restarting. tried a fresh install. tried doing it through the browser version. nothing has working. If I click on a song and do "go to song radio" it...

  • Newbie
  •   Plan Free Country  United States of America Device PC Operating System Windows 7   My Question or Issue  Tried restarting. tried a fresh install. tried doing it throu...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Following random playlists

PlanPremiumCountry New ZealandDeviceacer aspireOperating SystemWindows 10 My Question or IssueMy spotify keeps following random playlists by a user called 2playlist, is this because I signed up for something unknowingly or another issue?

  • Casual Listener
  • Plan Premium Country  New Zealand Device acer aspire Operating System Windows 10  My Question or Issue My spotify keeps following random playlists by a user called 2playlist, is th...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

playlist emptied except for a few songs added recently

PlanPremiumCountry USADeviceDesktop PCOperating SystemWindows 10 My Question or Issue Hi,I noticed a few days ago that one of my playlists has been emptied of it's contents... I tried reinstalling spotify on windows, but no dice Is there a way to rec...

  • Casual Listener
  • Plan Premium Country  USA Device Desktop PC Operating System Windows 10   My Question or Issue   Hi, I noticed a few days ago that one of my playlists has been emptied of i...
  • 90 Views
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  • 90 Views
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Solved!! Desktop overlay/song banner enables itself when restarting spotify or pc

PlanPremiumCountry FinlandDevicePCOperating SystemWindows 10 My Question or IssueI am having a problem with the desktop overlay when changing songs with my mediakeys on my keyboard, I've had this problem for about a year and last time I posted about ...

  • Casual Listener
  • Plan Premium Country  Finland Device PC Operating System Windows 10   My Question or Issue I am having a problem with the desktop overlay when changing songs with my mediakeys on ...
  • Mantisentil
  • Community Legend
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
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ScreenPad Spotify Works Now!

I tried to post that it's live now, installs, and works, but it seems the moderators closed the thread as not fixable. See here. https://community.spotify.com/t5/Ongoing-Issues/ASUS-ScreenPad-Spotify-App-Missing/idi-p/4589372 There's your install lin...

  • Casual Listener
  • I tried to post that it's live now, installs, and works, but it seems the moderators closed the thread as not fixable.  See here.     https://community.spotify.com/t5/Ongoing-Is...
  • 8999 Views
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  • 8999 Views
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Superuser Contribution Friend Feed isn't showing on my computer anymore

PlanFree/PremiumCountrySweden DeviceDesktop PCOperating SystemWindows 10 My Question or Issue:My friend feed isn't showing up anymore on my computer, it's working on other devices if I log in on there but on the desktop im using the friend feed won't...

  • Casual Listener
  • Plan Free/Premium Country Sweden  Device Desktop PC Operating System Windows 10    My Question or Issue: My friend feed isn't showing up anymore on my computer, it's working ...
  • Jemi
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Can't install Spotify

PlanFreeCountry PortugalDevicePCOperating SystemWindows 10 My Question or Issue I'm having some problems with Spotify lately. First, everytime my PC turned on Spotify tried to update but said that an error have ocurred beacuse Spotify was running. Th...

  • Casual Listener
  • Plan Free Country  Portugal Device PC Operating System Windows 10   My Question or Issue  I'm having some problems with Spotify lately. First, everytime my PC turned on Spoti...
  • timzi
  • Newbie
  • 924 Views
  • 4 replies
  • 1 likes
  • 924 Views
  • 4 replies
  • 1 likes

Superuser Contribution Losing connection to phone when pausing from desktop app

PlanPremiumDeviceXiaomi Mi A1Operating SystemAndroid 8.1.0 My Issue I am listenning from my phone using Windows 10 App to control playback.When I pause I lose connection to my phone, the device changes from phone to desktop and to get the connection ...

  • Newbie
  • Plan Premium Device Xiaomi Mi A1 Operating System Android 8.1.0   My Issue  I am listenning from my phone using Windows 10 App to control playback. When I pause I lose connection t...
  • Jemi
  • Spotify Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Spotify won't open after update

PlanPremiumCountry USDeviceHP EliteBookOperating SystemWindows 7 Professional My Question or Issue I updated yesterday after a computer restart the application opens but the song will not play and I cannot go into any other screens/playlists. If I cl...

  • Casual Listener
  • Plan Premium Country  US Device HP EliteBook Operating System Windows 7 Professional   My Question or Issue  I updated yesterday after a computer restart the application open...
  • jchite84
  • Casual Listener
  • 360 Views
  • 2 replies
  • 1 likes
  • 360 Views
  • 2 replies
  • 1 likes

Superuser Contribution "Aktivität deiner Freunde" laden nicht

Im Aktivität deiner Freunde Tab steht, das die Liste deiner Freunde nicht geladen werden kann. Was kann ich dagegen tun?

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  • Casual Listener
  • Im Aktivität deiner Freunde Tab steht, das die Liste deiner Freunde nicht geladen werden kann. Was kann ich dagegen tun?
  • Jemi
  • Spotify Legend
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Spotify plays songs that is not on my playlist

PlanPremiumCountry DenmarkDeviceOmen laptopOperating Systemwindows 10 My Question or Issue Okay so i just deleted a couple of songs on my downloaded playlist... then when i use shuffle the songs i deleted start playing? Help please?

  • Newbie
  •   Plan Premium Country  Denmark Device Omen laptop Operating System windows 10   My Question or Issue  Okay so i just deleted a couple of songs on my downloaded playlis...
  • 85 Views
  • 0 replies
  • 0 likes
  • 85 Views
  • 0 replies
  • 0 likes

Superuser Contribution Fix playlist rendering issues

It seems that Spotify Windows has an rendering issues showing the playlists. Many are not displayed, only the playlist creator is shown, if mouse hovers over

Capture
  • Roadie
  • It seems that Spotify Windows has an rendering issues showing the playlists. Many are not displayed, only the playlist creator is shown, if mouse hovers over  
  • Kalmora
  • Roadie
  • 251 Views
  • 4 replies
  • 0 likes
  • 251 Views
  • 4 replies
  • 0 likes

"Show desktop overlay when using media keys" on Windows still showing after being disabled

Hello Everyone, when i'm creating multiple desktops on windows the function for disabling the desktop overlay when using media keys is not working properly.In order to make it work i have to got to the setting page switch it on and then off.Can you f...

  • Newbie
  • Hello Everyone,   when i'm creating multiple desktops on windows the function for disabling the desktop overlay when using media keys is not working properly. In order to make it wo...
  • jkildedal
  • Newbie
  • 632 Views
  • 3 replies
  • 7 likes
  • 632 Views
  • 3 replies
  • 7 likes

Env: prod