Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 91652 Views
  • 81 replies
  • 27 likes
  • 91652 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 102175 Views
  • 291 replies
  • 22 likes
  • 102175 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7405 Views
  • 1 replies
  • 6 likes
  • 7405 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147933 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147933 Views
  • 0 replies
  • 26 likes

Failed to export some materials

PlanPremiumCountryPoland DevicePCOperating SystemWindows 10 My Question or Issue Windows 10 spotify appHello, recently everytime i open spotify im getting notification that"failed to export some data"no idea how to fix (unistaling=nothing happens) an...

spotify.PNG
  • Regular
  • Plan Premium Country Poland   Device PC Operating System Windows 10   My Question or Issue  Windows 10 spotify app Hello, recently everytime i open spotify im getting notif...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

music cuts out partually though track plays artist that im not liking/following

Planfamily (other ppl on the plan rarely use it)CountryaustraliaDevicePC (desktop) and on samsung galaxy S9+Operating System(windows 10 64bit spotify app from windows store) and android phone My Question or Issueit only just started happening (about ...

  • Casual Listener
  • Plan family (other ppl on the plan rarely use it) Country australia Device PC (desktop) and on samsung galaxy S9+ Operating System (windows 10 64bit spotify app from windows store) and android...
  • kylin
  • Regular
  • 920 Views
  • 1 replies
  • 1 likes
  • Android
    PC
    Samsung galaxy S9+
    Windows
  • 920 Views
  • 1 replies
  • 1 likes

Tried literally everything - "Spotify can't play this right now."

PlanFreeCountryUSADevicePC - not using Windows Store versionOperating SystemWindows 10 version 1809 My Question or IssueSpotify can't play this right now. If you have the file on your computer you can import it. That's all I see whenever I try to pla...

  • Newbie
  • Plan Free Country USA Device PC - not using Windows Store version Operating System Windows 10 version 1809   My Question or Issue Spotify can't play this right now. If you have the fil...
  • 556 Views
  • 0 replies
  • 0 likes
  • 556 Views
  • 0 replies
  • 0 likes

Spotify jumps back to another playlist

PlanPremiumCountryGermanyDeviceDesktop PCOperating SystemWindows 10 My Question or IssueWhen I pause the currently playing song, the Spotify app jumps back to a playlist that I had listened to some hours ago. And when I click on "play" again, the son...

  • Gig Goer
  • Plan Premium Country Germany Device Desktop PC Operating System Windows 10   My Question or Issue When I pause the currently playing song, the Spotify app jumps back to a playlist that...
  • A_Musicophile
  • Community Legend
  • 690 Views
  • 1 replies
  • 0 likes
  • 690 Views
  • 1 replies
  • 0 likes

Automatic Syncing Between Devices, Even When Devices Are Off

PlanPremiumCountryUSDevicePC / iPhone XOperating SystemWindows 10 / iOS 12.3.1 My Question or IssueFor the past few days now I have been having a very annoying issue with Spotify, but it's sort of difficult to explain. Basically, I only use Spotify o...

  • Visitor
  • Plan Premium Country US Device PC / iPhone X Operating System Windows 10 / iOS 12.3.1   My Question or Issue For the past few days now I have been having a very annoying issue with Spo...
  • 679 Views
  • 0 replies
  • 3 likes
  • 679 Views
  • 0 replies
  • 3 likes

no option for set the quality of download songs

PlanPremiumCountry Device(PC)Operating System(Windows 10) My Question or Issue I have spotify on my pc and my android phone and when i check the space of songs in my phone it says 4.13 GB but same songs in my pc is 2.9GB. when i check download qualit...

  • Newbie
  • Plan Premium Country   Device (PC) Operating System (Windows 10)   My Question or Issue   I have spotify on my pc and my android phone and when i check the space of songs in...
  • dinomight
  • Spotify Star
  • 4491 Views
  • 1 replies
  • 1 likes
  • 4491 Views
  • 1 replies
  • 1 likes

Open.spotify links do not open in desktop APP.

Every time I get sent an open spotify link it open the web browser and not the desktop app. the option to allow links to open the app is not there anymore. now I have to have the web browser open, set that to play on my desktop app, so it will play v...

  • Visitor
  • Every time I get sent an open spotify link it open the web browser and not the desktop app.   the option to allow links to open the app is not there anymore.   now I have to have the we...
  • 961 Views
  • 0 replies
  • 9 likes
  • 961 Views
  • 0 replies
  • 9 likes

Create Playlist with Free-Account?

Hi,can I create Playlists with the free account/version of Spotify? Or can u do it only with Premium-Abo?Thx and kind regards,BJ

  • Casual Listener
  • Hi, can I create Playlists with the free account/version of Spotify? Or can u do it only with Premium-Abo? Thx and kind regards,BJ  
  • Sebasty
  • Community Legend
  • 5246 Views
  • 1 replies
  • 0 likes
  • 5246 Views
  • 1 replies
  • 0 likes

[Windows] Fullscreen issue

PlanPremium CountryGermany DeviceCustom Build PC Operating SystemWindows 10 Pro Spotify Purchase via Microsoft Store My Question or IssueIn the reduced representation everything is normal.But when changing to enlarged view, the covers are displayed i...

  • Visitor
  • Plan Premium   Country Germany   Device Custom Build PC   Operating System Windows 10 Pro   Spotify Purchase via Microsoft Store     My Question or Issue ...
  • 520 Views
  • 0 replies
  • 0 likes
  • 520 Views
  • 0 replies
  • 0 likes

Solved!! All Songs Unavailable

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10Spotify Version1.1.12.449.g4109e645 My Question or IssueNo songs are available, not even podcasts. No songs are on my playlists for no reason. I didn't delete the songs. Even daily mixes and ...

  • Regular
  • Plan Free Country USA Device HP Laptop Operating System Windows 10 Spotify Version 1.1.12.449.g4109e645   My Question or Issue No songs are available, not even podcasts. No songs are...
  • ibrokeit
  • Regular
  • 1838 Views
  • 7 replies
  • 0 likes
  • 1838 Views
  • 7 replies
  • 0 likes

Solved!! CPU 100%

PlanPremiumCountry FranceDevicePC AMD Ryzen 2700x 16Go Ram 250Go SSD M2 NVMEOperating SystemWindows 10 x64 My Question or Issue Spotify utilise 100% du CPU. Lorsqu'il n'est pas lancé, je n'ai pas de problème. Pouvez-vous m'aider ? Spotify use 100% CP...

  • Casual Listener
  • Plan Premium Country  France Device PC AMD Ryzen 2700x 16Go Ram 250Go SSD M2 NVME Operating System Windows 10 x64   My Question or Issue  Spotify utilise 100% du CPU. Lorsqu'...
  • ecamposm
  • Visitor
  • 967 Views
  • 2 replies
  • 0 likes
  • 967 Views
  • 2 replies
  • 0 likes

Can't sync mobile and desktop and now playlist is broken

Plan: Premium Country: United States of America Device: iPhone8/ Windows 10 PC/ Chromebook My Question or Issue: A couple weeks ago I noticed that my desktop and phone spotify apps were not syncing. I attempt the go offline for 10 minutes fix and thi...

  • Newbie
  • Plan: Premium   Country: United States of America   Device: iPhone8/ Windows 10 PC/ Chromebook         My Question or Issue:  A couple weeks ago I noticed...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Removing a song from a repeating queue

Hi guysWhen I play a new album, I listen to it on repeat until I absorb it. As I get familiar with songs, I delete them from the queue. That way I can absorb the unfamiliar songs more quickly.Problem is, Spotify reaches the end of the album, reloads ...

  • Casual Listener
  • Hi guys When I play a new album, I listen to it on repeat until I absorb it.  As I get familiar with songs, I delete them from the queue.  That way I can absorb the unfamiliar songs more q...
  • dinomight
  • Spotify Star
  • 4144 Views
  • 3 replies
  • 0 likes
  • 4144 Views
  • 3 replies
  • 0 likes

Spotify suddenly stops playing music on my laptop

This happened to me today, i was listening music when it suddenly stopped playing it, then I click on the play button and after 10-25 seconds i stops again. What is this problem?

  • Visitor
  • This happened to me today, i was listening music when it suddenly stopped playing it, then I click on the play button and after 10-25 seconds i stops again. What is this problem?
  • user-removed
  • Not applicable
  • 5720 Views
  • 7 replies
  • 0 likes
  • 5720 Views
  • 7 replies
  • 0 likes

Why a few titles are not available (in grey) on PC and available on iPhone?

PlanPremiumCountryFranceDeviceiPhone 6S, PCOperating SystemiOS 12, Windows 10 My Question or IssueA few titles appear in grey (not available) on Spotify on PC (impossible to listen them). And those titles appear correctly on Spotify app on iPhone and...

  • Visitor
  • Plan Premium Country France Device iPhone 6S, PC Operating System iOS 12, Windows 10   My Question or Issue A few titles appear in grey (not available) on Spotify on PC (impossible to ...
  • 478 Views
  • 0 replies
  • 0 likes
  • sonos spotify
    Troubleshooting
    Windows
  • 478 Views
  • 0 replies
  • 0 likes

Playlists have been deleted

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10My Question or IssueI uninstalled and then reinstalled the web version of Spotify for entirely separate reasons and got rid of the Windows Store version. The web version seemed to be working ...

  • Regular
  • Plan Free Country USA Device HP Laptop Operating System Windows 10 My Question or Issue I uninstalled and then reinstalled the web version of Spotify for entirely separate reasons and got ri...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Select podcasts not playing on Desktop

PlanPremiumCountryUnited StatesDevice(PC)Operating System(Windows 10) My Question or IssueOnly select podcasts I listen to will play. However most of my podcasts will not play. Anything that is a Parcast will not play and some other ones as well. The...

  • Visitor
  • Plan Premium Country United States Device (PC) Operating System (Windows 10)   My Question or Issue Only select podcasts I listen to will play. However most of my podcasts will not pla...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Podcasts will not play on desktop or mobile device

PlanPremiumCountryUSDeviceWindows Desktop, and iPhone XROperating SystemWindows 10 on Desktop, iOS 12.4 on iPhone My Question or IssuePodcasts will not play on either desktop or on my iphone. Music plays fine on both, even music that is not downloade...

  • Newbie
  • Plan Premium Country US Device Windows Desktop, and iPhone XR Operating System Windows 10 on Desktop, iOS 12.4 on iPhone   My Question or Issue Podcasts will not play on either desktop...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Bring back old spotify UI

Please bring back Spotify's old UI where we can sort artists without following them. I liked the songs of hundreds and hundreds of artists and I don't want to follow any of them. This UI change is the worst update yet. At least make this change optio...

  • Regular
  • Please bring back Spotify's old UI where we can sort artists without following them. I liked the songs of hundreds and hundreds of artists and I don't want to follow any of them. This UI change is th...
  • 454 Views
  • 0 replies
  • 3 likes
  • 454 Views
  • 0 replies
  • 3 likes

How can I sort the artists page alphabetically WITHOUT following them?

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueWhy do I have to follow an artist in order to sort them alphabetically on that page? I have hundreds of artists in my library. I don't want to go through all of them, and I pe...

  • Newbie
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue Why do I have to follow an artist in order to sort them alphabetically on that page? I have hundred...
  • kvino006
  • Regular
  • 659 Views
  • 1 replies
  • 6 likes
  • 659 Views
  • 1 replies
  • 6 likes