Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137070 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137070 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53290 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53290 Views
  • 0 replies
  • 33 likes

Can't play any songs by Fool's Garden

PlanPremiumCountrySwedenDeviceAsus Laptop and Galaxy S6Operating SystemWindows 10 My Question or Issue Since a while back I haven't been able to play any song made by the artist Fool's Garden.

  • Casual Listener
  • Plan Premium Country Sweden Device Asus Laptop and Galaxy S6 Operating System Windows 10   My Question or Issue  Since a while back I haven't been able to play any song made by th...
  • ObliviousTurtle
  • Casual Listener
  • 361 Views
  • 5 replies
  • 1 likes
  • 361 Views
  • 5 replies
  • 1 likes

Queue does not load full playlist

I have a playlist of about 250 songs. Queue does not load full playlist when I play a song in the playlist it just loads about 80 to 90 songs then stops playing when reaching the last song in the queue instead of adding the rest of the songs from the...

  • Regular
  • I have a playlist of about 250 songs. Queue does not load full playlist when I play a song in the playlist it just loads about 80 to 90 songs then stops playing when reaching the last song in the que...
  • Sebasty
  • Spotify Star
  • 1052 Views
  • 7 replies
  • 1 likes
  • 1052 Views
  • 7 replies
  • 1 likes

Windows 10 app taking 10+ minutes to load and be usable.

PlanPremiumCountry united kingdomDevicewindows 10 Operating Systemwindows 10 My Question or Issue Why does this app performance degrade over time?Why do I have to wait for more than 10 minutes for spotify desktop to become usuable. Cant search, cant ...

  • Regular
  •   Plan Premium Country  united kingdom Device windows 10  Operating System windows 10   My Question or Issue   Why does this app performance degrade over time? W...
  • 252 Views
  • 0 replies
  • 5 likes
  • 252 Views
  • 0 replies
  • 5 likes

Any chance the interface gets updated?

PlanPremiumCountry MYOperating SystemWindows 8.1spotify version: 1.0.99.250.g936eab8d My Question or IssueThe issues with songs not playing and/empty Discover Weekly aside, the last update's download icon seems really messy!I have a lot of downloaded...

  • Regular
  • Plan Premium Country  MY Operating System Windows 8.1 spotify version: 1.0.99.250.g936eab8d   My Question or Issue The issues with songs not playing and/empty Discover Weekly ...
  • OneByBoo
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Follower Count on Playlists Not Displaying

PlanPremiaweiumCountry U.S.DeviceHuawei Matebook DOperating SystemWindows 10 It appears that I can no longer see the number of followers on both other peoples playlists and my own. Is this a bug or is it an intended feature? And if it's an intended f...

  • Regular
  • Plan Premiaweium Country  U.S. Device Huawei Matebook D Operating System Windows 10  It appears that I can no longer see the number of followers on both other peoples playlists and ...
  • OneByBoo
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Saved songs not syncing

PlanPremiumCountry USDevice(iPhone, PC)Operating System(iOS 10, Windows 10) My Question or Issue I recently got Premium and I have Spotify installed on my phone and my computer. I have saved songs to my library on my phone and they don't show up in t...

  • Newbie
  •   Plan Premium Country  US Device (iPhone, PC) Operating System (iOS 10, Windows 10)   My Question or Issue  I recently got Premium and I have Spotify installed on my p...
  • OneByBoo
  • Community Legend
  • 437 Views
  • 1 replies
  • 1 likes
  • 437 Views
  • 1 replies
  • 1 likes

Solved!! Certain songs won´t play

Operating SystemWindows 10Spotify Version1.0.99.250 My Question or IssueWell, since some days i have the problem that im not able to play some songs of random artist.After reinstalling Spotify it used to work but some days later it´s starting to do i...

  • Newbie
  •  Operating System Windows 10 Spotify Version 1.0.99.250   My Question or Issue Well, since some days i have the problem that im not able to play some songs of random artist. A...
  • nan1
  • Casual Listener
  • 820 Views
  • 3 replies
  • 0 likes
  • 820 Views
  • 3 replies
  • 0 likes

Local Files Sync - Wired Computer with a Wireless Phone

So, an ongoing issue that I have with syncing my local files is it's impossible to do it when my computer is connected via ethernet and my phone is connected via wireless. I tried to do a USB connection with a hotspot on my phone, and that didn't wor...

  • Newbie
  • So, an ongoing issue that I have with syncing my local files is it's impossible to do it when my computer is connected via ethernet and my phone is connected via wireless. I tried to do a USB connect...
  • 287 Views
  • 0 replies
  • 1 likes
  • 287 Views
  • 0 replies
  • 1 likes

Followers cannot rearrange collaborative playlist

Hi! I have created a collaborative playlist, but followers of that list report that they are unable to rearrange the playlist (reorder songs). They can add and remove songs, but not, as I said, rearrange the songs. Is this is limitation of collaborat...

  • Casual Listener
  •   Hi!   I have created a collaborative playlist, but followers of that list report that they are unable to rearrange the playlist (reorder songs). They can add and remove songs, but not,...
  • sonofjon
  • Casual Listener
  • 721 Views
  • 1 replies
  • 2 likes
  • 721 Views
  • 1 replies
  • 2 likes

Song wrongly marked as local file so I can't play or add the online version to a playlist

So when I first installed Spotify I thought it would be helpful to add my own collection of music to it as well, thinking to get the best of both worlds.Soon I found out that when I have a local file on my computer, that song will play from there, bu...

  • Newbie
  • So when I first installed Spotify I thought it would be helpful to add my own collection of music to it as well, thinking to get the best of both worlds. Soon I found out that when I have a local ...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Playlists not syncing between devices

My playlists between my phone and windows 10 PC do not seem to sync. I have done some research and it seems as though this has been an issue for some users for quite some time how. How the heck has this not been fixed yet? Does anyone have a solution...

  • Casual Listener
  • My playlists between my phone and windows 10 PC do not seem to sync. I have done some research and it seems as though this has been an issue for some users for quite some time how. How the heck has t...
  • sg97
  • Casual Listener
  • 1363 Views
  • 2 replies
  • 3 likes
  • 1363 Views
  • 2 replies
  • 3 likes

windows cortana link to spotify

so im on windows 10 and trying to get spotify linked to cortana but when i do i get long lines of text wich i can only read halve of and then there is nothing more i can do.and i do have premium.the lines of text are in the attachement.

  • Newbie
  • so im on windows 10 and trying to get spotify linked to cortana but when i do i get long lines of text wich i can only read halve of and then there is nothing more i can do. and i do have premium. ...
  • mischmi
  • Newbie
  • 356 Views
  • 1 replies
  • 0 likes
  • Cortana
    Win10
  • 356 Views
  • 1 replies
  • 0 likes

Spotify won't play songs that aren't already installed.

PlanPremiumCountryEnglandDevicePCOperating SystemWindows 10 My Question or Issue For some odd reason, Spotify refuses to play songs that are not installed onto my computer, the progress bar doesn't even move. I uninstalled Spotify from my device then...

  • Casual Listener
  • Plan Premium Country England Device PC Operating System Windows 10   My Question or Issue  For some odd reason, Spotify refuses to play songs that are not installed onto my compu...
  • ElenaMomentary
  • Casual Listener
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Solved!! Certain songs/albums won't play

PlanFreeCountry PortugalDevicePCOperating SystemWindows 10 This started happening about 1-2 weeks ago, where specific songs won't play, seemingly all from the same album. The albums I can and can't play seem to change from restart to restart too. Whe...

  • Casual Listener
  • Plan Free Country  Portugal Device PC Operating System Windows 10   This started happening about 1-2 weeks ago, where specific songs won't play, seemingly all from the same album. ...
  • Jagger425
  • Casual Listener
  • 5493 Views
  • 4 replies
  • 2 likes
  • 5493 Views
  • 4 replies
  • 2 likes

Spotify Automatically Starting On Windows 10 Boot

PlanPremiumCountry United StatesDeviceDesktopOperating SystemWindows 10 My Question or Issue The Spotify desktop app keeps opening on startup, despite me specifically setting the option to NOT open on startup. I've already tried uninstalling, rebooti...

  • Newbie
  • Plan Premium Country  United States Device Desktop Operating System Windows 10   My Question or Issue  The Spotify desktop app keeps opening on startup, despite me specifical...
  • goatpimp
  • Gig Goer
  • 1979 Views
  • 4 replies
  • 1 likes
  • 1979 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify can't connect through Chromecast (via browser)

PlanPremiumCountryBrazilDevicePersonal Computer through Chrome BrowserOperating SystemWindows 10 My Question or Issue Hello.I'm getting a lot of problems when I try to use Spotify through chromecast. Every time I try to stream it from my computer to ...

  • Casual Listener
  •   Plan Premium Country Brazil Device Personal Computer through Chrome Browser Operating System Windows 10  My Question or Issue   Hello. I'm getting a lot of problems when ...
  • lottware
  • Regular
  • 4270 Views
  • 12 replies
  • 2 likes
  • 4270 Views
  • 12 replies
  • 2 likes

how to upload from MediaPlayer??

My Question or Issue Hey guys! I'm having a beast of a time trying to upload an album/playlist from Windows MediaPlayer into Spotify. I know I've done it once before, years ago, but just can't make it happen now...Can anyone help?

  • Casual Listener
  •     My Question or Issue  Hey guys! I'm having a beast of a time trying to upload an album/playlist from Windows MediaPlayer into Spotify.  I know I've done it once before, yea...
  • spindere11a
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Is there a shortcut to changing the volume of Spotify while the window is closed?

DevicePcOperating SystemWindows 10 My Question or IssueI want to be able to change the volume of Spotify while I’m using a different program without having to either change the volume of the whole computer or go to Spotify to change the volume. If th...

  • Newbie
  •   Device Pc Operating System Windows 10   My Question or Issue I want to be able to change the volume of Spotify while I’m using a different program without having to either change t...
  • Bittencourt
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Spotify wont play some songs

PlanFreeCountryUnited Kingdom DevicePCOperating SystemWindows 10 My Question or Issue When I try to play a song that I haven't listened to before, it comes up with a blank song cover, no song title and author and the progress bar doesnt move. Been ha...

  • Newbie
  • Plan Free Country United Kingdom   Device PC Operating System Windows 10   My Question or Issue  When I try to play a song that I haven't listened to before, it comes up wit...
  • Romaryho
  • Newbie
  • 251 Views
  • 1 replies
  • 1 likes
  • 251 Views
  • 1 replies
  • 1 likes

version 09.15.27.g87efe634 stopped working on a Windows XP mediaplayer

PlanPremiumCountry NL:DeviceMedia player embeded Windows XPOperating System(Windows XP) My Question or IssueI have version 09.15.27.g87efe634 running on a XP mediaplayer and it stopped working a few days ago. Spotify still finds the playlists, start ...

  • Casual Listener
  • Plan Premium Country  NL: Device Media player embeded Windows XP Operating System (Windows XP)   My Question or Issue I have version 09.15.27.g87efe634 running on a XP mediaplayer...
  • ethuijs
  • Casual Listener
  • 760 Views
  • 2 replies
  • 0 likes
  • version 09.15.27
    version 09.15.27.g87efe634
    Windows XP
  • 760 Views
  • 2 replies
  • 0 likes