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Ongoing Issues

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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 50493 Views
  • 77 replies
  • 27 likes
  • 50493 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 76132 Views
  • 271 replies
  • 21 likes
  • 76132 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5345 Views
  • 1 replies
  • 6 likes
  • 5345 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145496 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145496 Views
  • 0 replies
  • 26 likes

Spotify artist page not showing all songkick dates

Hi - My Spotify artist page is not showing all the tour dates from Songkick. Can someone please help?https://www.songkick.com/artists/9638149-dawn-fadesspotify:artist:7gSzfBOFyUUwFrf0sgc2lB

  • Newbie
  • Hi - My Spotify artist page is not showing all the tour dates from Songkick. Can someone please help? https://www.songkick.com/artists/9638149-dawn-fades spotify:artist:7gSzfBOFyUUwFrf0sgc2lB
  • OneByBoo
  • Roadie
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Bug al usar la opción "aleatorio"

Hace un tiempo que me fijaba que al reproducir, me salia música sin información por lo que no la reproducia, si mirabas la lista de reproducción son como 5 canciones sin datos y la siguiente estaba bien. Así sucesivamente.Probé a reinstalar la aplica...

  • Casual Listener
  •  Hace un tiempo que me fijaba que al reproducir, me salia música sin información por lo que no la reproducia, si mirabas la lista de reproducción son como 5 canciones sin datos y la siguiente es...
  • Asdergar
  • Casual Listener
  • 1825 Views
  • 2 replies
  • 0 likes
  • aleatorio
    bug
    canciones
    canciones no reproducibles
  • 1825 Views
  • 2 replies
  • 0 likes

Solved!! Song will not play for me.

PlanFreeCountry USADeviceHP PCOperating SystemWindows 10 My Question or Issue Certian songs will not play or add to my playlist.

  • Roadie
  •   Plan Free Country  USA Device HP PC Operating System Windows 10   My Question or Issue  Certian songs will not play or add to my playlist.
  • KMOX4
  • Roadie
  • 1467 Views
  • 11 replies
  • 0 likes
  • 1467 Views
  • 11 replies
  • 0 likes

"Create New Station" button missing

PlanPremiumCountryUSOperating SystemWindows 10 When going to the Radio tab, there is no Create New Station button as this guide says there should be: "Click Radio.Click CREATE NEW STATION.Enter a track, artist, or playlist, then select it to get star...

  • Visitor
  • Plan Premium Country US Operating System Windows 10   When going to the Radio tab, there is no Create New Station button as this guide says there should be:   " Click Radio....
  • Bittencourt
  • Spotify Star
  • 1005 Views
  • 3 replies
  • 0 likes
  • 1005 Views
  • 3 replies
  • 0 likes

Spotify still wont play some songs.

My Question or IssueAlthough my windows pc updated. The thing is still not sloved. As such i gotta keep reinstalling spotify when it does it. Also i get a disconnecting sound when i start windows.

  • Roadie
  •   My Question or Issue Although my windows pc updated. The thing is still not sloved. As such i gotta keep reinstalling spotify when it does it. Also i get a disconnecting sound when i start w...
  • KMOX4
  • Roadie
  • 579 Views
  • 6 replies
  • 1 likes
  • 579 Views
  • 6 replies
  • 1 likes

Plays the same songs

I am using the player on my desktop for Windows and when I come in each day the same songs play in the same order. I've logged out each day, it's on shuffle yet each day it continues to play the same songs. Any help would be appreciated!PlanPremiumCo...

  • Newbie
  • I am using the player on my desktop for Windows and when I come in each day the same songs play in the same order. I've logged out each day, it's on shuffle yet each day it continues to play the same...
  • Sebasty
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Messaging

PlanPremiumCountry USADeviceLaptopOperating SystemWindows 10 My Question or Issue I'm just starting to get used to Spotify app. Is there a way to message a follower or vice versa without having to use Facebook.

  • Regular
  •   Plan Premium Country  USA Device Laptop Operating System Windows 10   My Question or Issue  I'm just starting to get used to Spotify app.  Is there a way to mess...
  • Sebasty
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Falta de Opções e recursos na plataforma PC

PlanPremiumCountry BrasilDeviceComputador WindowsOperating SystemWindows 10 My Question or IssueUma coisa fundamental que falta no aplicativo de vocês para o computador seria a opção de poder colocar as musicas organizadas da maneira que desejarmos(a...

  • Newbie
  • Plan Premium Country  Brasil Device Computador Windows Operating System Windows 10  My Question or Issue Uma coisa fundamental que falta no aplicativo de vocês para o computador se...
  • Bittencourt
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Why can't I listen to songs I have not saved.

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 7 My Question or Issue:I'm having this problem since a few days. I can't listen songs or albums that I have not saved in my library, or downloaded. I tried reinstalling the app, deleting all ...

Sin título.png
  • Regular
  •   Plan Premium Country Argentina Device PC Operating System Windows 7   My Question or Issue: I'm having this problem since a few days. I can't listen songs or albums that I have...
  • tomkruise
  • Newbie
  • 801 Views
  • 4 replies
  • 2 likes
  • 801 Views
  • 4 replies
  • 2 likes

New update interface

What's up with the new Windows desktop app interface? Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. Also, the new "sticky" menu at the top isn't fluid enough, it looks ve...

  • Visitor
  • What's up with the new Windows desktop app interface?   Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. ...
  • Billy-J
  • Spotify Star
  • 2632 Views
  • 5 replies
  • 0 likes
  • 2632 Views
  • 5 replies
  • 0 likes

How do I exclude specific local files from my library?

I've been using Spotify on my phone. I told it where my local files are, to save on downloading them again. But I'm using my Spotify library for only the songs I really, really like rather than all the misc **bleep** I've accumulated over the years. ...

  • Newbie
  • I've been using Spotify on my phone. I told it where my local files are, to save on downloading them again. But I'm using my Spotify library for only the songs I really, really like rather than all t...
  • 946 Views
  • 0 replies
  • 2 likes
  • 946 Views
  • 0 replies
  • 2 likes

Artist follow button

Hello! My problem is really not a problem. But, sometimes I dont see the follow button in artist page and sometimes I see it. Why is that? I use Windows desktop + Chrome webplayer and iPhone 8.

  • Songwriter
  •   Hello!  My problem is really not a problem.  But, sometimes I dont see the follow button in artist page and sometimes I see it. Why is that? I use Windows desktop + Chrome webplaye...
  • MrtyP
  • Songwriter
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Potentially issue with Spotify in relation to Outlook unresponsive

PlanPremium CountryAustralia Device Toshiba Kira notebook Operating SystemWindows 10 My Question or IssueWe have this issue with this machine where Outlook 2016 is keeping unresponsive perhaps twice a day while running the Spotify (playing the music)...

  • Newbie
  • Plan Premium   Country Australia   Device   Toshiba Kira notebook   Operating System Windows 10   My Question or Issue We have this issue with this machine wher...
  • Sebasty
  • Community Legend
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mix Missing Since Upgraded to Premium

PlanPremium FamilyCountry USDevicemacbook, iPhone and iPad Operating System(iOS10/iOS12 and mojave) My Question or Issuemy daily mixes were reduced in number and frequency since upgrading my plan from the trial version. I have uninstalled and reinsta...

  • Regular
  •   Plan Premium Family Country  US Device macbook, iPhone and iPad  Operating System (iOS10/iOS12 and mojave)   My Question or Issue my daily mixes were reduced in numbe...
  • Peter
  • Spotify Legend
  • 2193 Views
  • 17 replies
  • 0 likes
  • 2193 Views
  • 17 replies
  • 0 likes

Superuser Contribution Spoitfy black blank page

PlanFreeCountryCanadaDeviceToshibaOperating SystemWindows 10 My Question or IssueI'm using Spotify on Windows 10. I used to use Spotify through Facebook login. All of a sudden one day I wasn't able to open Spotify. It would just show me a black blank...

  • Casual Listener
  •   Plan Free Country Canada Device Toshiba Operating System Windows 10   My Question or Issue I'm using Spotify on Windows 10. I used to use Spotify through Facebook login. All of...
  • Guido
  • Spotify Legend
  • 2542 Views
  • 7 replies
  • 0 likes
  • black
    Blank
    page
    Spotify
    Windows
  • 2542 Views
  • 7 replies
  • 0 likes

Superuser Contribution No Daily mixes on Desktop version

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueDaily mixes don't show up on my desktop app and web player. Everything's ok on android app. I have 5 daily mixes there but something is wrong with PC player.

  • Casual Listener
  • Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue Daily mixes don't show up on my desktop app and web player. Everything's ok on android app. I have...
  • Peter
  • Spotify Legend
  • 1437 Views
  • 13 replies
  • 0 likes
  • 1437 Views
  • 13 replies
  • 0 likes

How to add people to "See what your friends are playing" without facebook?

PlanPremiumCountryGermanyDeviceSamsung Note 4Operating SystemWindows 10 My Question or IssueI've been looking for a way to add my friends, who do not have facebook, to my friends feed. I am following them and they are following me back. I know how to...

  • Newbie
  • Plan Premium Country Germany Device Samsung Note 4 Operating System Windows 10   My Question or Issue I've been looking for a way to add my friends, who do not have facebook, to my fri...
  • Brunelicia
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Friends Feed not showing

PlanPremiumCountryIrelandDeviceDell and Asus LaptopOperating SystemWindows 10 / Windows 8 My Question or IssueHi all,Since the last update I am having the classic issue again: I can't see my friends feed. I've been checking and they confirm they are ...

  • Newbie
  • Plan Premium Country Ireland Device Dell and Asus Laptop Operating System Windows 10 / Windows 8   My Question or Issue Hi all, Since the last update I am having the classic issue aga...
  • nan1
  • Casual Listener
  • 260 Views
  • 1 replies
  • 1 likes
  • 260 Views
  • 1 replies
  • 1 likes

Solved!! How to turn off auto DJ feature

My Question or Issue How do I turn off the auto DJ feature? Not the crossfade feature, that is already switched off.

  • Newbie
  •   My Question or Issue  How do I turn off the auto DJ feature? Not the crossfade feature, that is already switched off.
  • Sebasty
  • Community Legend
  • 5917 Views
  • 1 replies
  • 0 likes
  • 5917 Views
  • 1 replies
  • 0 likes

Playlists can only show songs that I like.

So when I play Global Top 50 or Hip-Hop Central it only shows the song that I like.

  • Casual Listener
  • So when I play Global Top 50 or Hip-Hop Central it only shows the song that I like.
  • Sebasty
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes