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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

83626 Views

40 replies

68 likes

  • 83626 Views
  • 40 replies
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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

792901 Views

503 replies

64 likes

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

moep99

Newbie

23283 Views

25 replies

7 likes

  • 23283 Views
  • 25 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3039 Views

0 replies

4 likes

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Spotify app doesn't launch when triggered with Bluetooth earphone "play" button

Mobile:Huawei Y6 Pro 2019 Earphone:Plantronics BackBeat GO 3 Operating SystemAndroid Pie My Question or Issue:When I'm connected with my Bluetooth earphone then click the "play" button in the earphone controller it doesn't start and play the Spotify ...

Casual Listener

Mobile: Huawei Y6 Pro 2019   Earphone: Plantronics BackBeat GO 3   Operating System Android Pie   My Question or Issue: When I'm connected with my Bluetooth earphone the...

Mantisentil

Community Legend

539 Views

1 replies

0 likes

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  • 1 replies
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Proxy Issues for version 1.1.0.237.g378f6f25

PlanFree and PremiumCountryAustraliaDeviceLaptops and Desktop PC's (Lenovo)Operating SystemWindows My Question or IssueI am for the life of me cannot connect through the proxy on our domain for our users that would like to use spotify for Marketing E...

Visitor

Plan Free and Premium Country Australia Device Laptops and Desktop PC's (Lenovo) Operating System Windows   My Question or Issue I am for the life of me cannot connect through the prox...

423 Views

0 replies

0 likes

proxy
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My entire spotify has been a mess

PlanPremiumCountryUSADeviceDesktop, Samsung Galaxy S8+Operating SystemWindows 10, Android Oreo My Question or IssueSo, I have a list of problems I've been having lately. The main one is whenever I start up Spotify on my desktop, it says that I have n...

Visitor

Plan Premium Country USA Device Desktop, Samsung Galaxy S8+ Operating System Windows 10, Android Oreo   My Question or Issue So, I have a list of problems I've been having lately. The ...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
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Sistema de recomendação do Spotfy

O Spotfy Recomenda minhas musicas a partir do que eu escuto, ou do que eu salvo na bilbioteca ? Porque é chato vem aquela pessoa indesejada na sua casa e coloca uns estilos de musica nada haver do seu. Ainda não recebi nenhuma recomendação que não se...

Regular

O Spotfy Recomenda minhas musicas a partir do que eu escuto, ou do que eu salvo na bilbioteca ? Porque é chato vem aquela pessoa indesejada na sua casa e coloca uns estilos de musica nada haver do se...

Brunelicia

Community Legend

2283 Views

1 replies

1 likes

  • 2283 Views
  • 1 replies
  • 1 likes

Both me and my friend have stopped seeing each other in friend activity.

PlanPremium CountryNew Zealand Operating SystemWindows 10 My Question or IssueWe have both seen that we're not in each others friend activity even though we both follow each other. I have done all that I can find about the friend activity not working...

Regular

    Plan Premium   Country New Zealand   Operating System Windows 10   My Question or Issue We have both seen that we're not in each others friend activity even t...

michellesjiang

Casual Listener

613 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Desktop spotify is not working on my PC

PlanFreeCountryUnites States of AmericaDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I reinstalled Spotify to fix a previous issue Spotify just would not work. I can't play any songs and all of my favorites and albums have disappea...

Newbie

  Plan Free Country Unites States of America Device Desktop Operating System Windows 10   My Question or Issue When I reinstalled Spotify to fix a previous issue Spotify just wou...

Mantisentil

Community Legend

849 Views

1 replies

0 likes

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  • 1 replies
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Missing Songs

HI! All my songs on my personal laptop are missing, but the playlist still exist. Moreover, the songs exist in both my work laptop and my personal phone. Can someone enlighten me as to what happened and how to solve this issue?Much appreciated!!

Visitor

HI!   All my songs on my personal laptop are missing, but the playlist still exist. Moreover, the songs exist in both my work laptop and my personal phone.   Can someone enlighten me as...

Sebasty

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Solved!! can´t view album cover art in desktop app

PlanPremiumCountryMexico Devicecore i5Operating Systemwindows 7 My Question or IssueSome days ago I cant view every album cover art in desktop app, I tried uninstall and -reinstall and wont work, first image is from desktop app, second image is from ...

Casual Listener

Plan Premium Country Mexico   Device core i5 Operating System windows 7   My Question or Issue Some days ago I cant view every album cover art in desktop app, I tried uninstall a...

Sebasty

Community Legend

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

No like/dislike button in radio, no heart buttons anywhere

PlanPremiumCountryNLOperating SystemWindows 10Version1.1.1.348 My Question or Issue I used to have like/dislike buttons in my radio and heart/ban buttons in my other playlists such as Discover Weekly.Recently none of those options are available anymo...

Newbie

  Plan Premium Country NL Operating System Windows 10 Version 1.1.1.348   My Question or Issue   I used to have like/dislike buttons in my radio and heart/ban buttons in ...

Sebasty

Community Legend

553 Views

1 replies

1 likes

  • 553 Views
  • 1 replies
  • 1 likes

Smirnoff advert broken

My Question or IssueThe advert for "Smirnoff Equalising Music" that's in the current rotation is broken, and sits there, not playing, until it times out after however long (5-10 minutes?). (This seems to happen fairly regularly, althoug the specifc a...

Music Fan

My Question or Issue The advert for "Smirnoff Equalising Music" that's in the current rotation is broken, and sits there, not playing, until it times out after however long (5-10 minutes?).   ...

bp64165285

Music Fan

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

"we can't play this until you allow this artist in the Spotify phone app."

PlanPremiumCountryUnited StatesDeviceAsus ROG and Pixel oneOperating SystemWindows 10 and Android 7.1 Nougat My Question or IssueEvery time I try to play mewithoutYou on a desktop I receive the notification "we can't play this until you allow this ar...

Newbie

Plan Premium Country United States Device Asus ROG and Pixel one Operating System Windows 10 and  Android 7.1 Nougat   My Question or Issue Every time I try to play mewithout...

Kirbyofdeath

Visitor

8191 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Additional filters.

PremiumCountry: Brasil. Any Device/Operating System I urge the addition filters ! such as: nationality, language, release date and musical style.

Regular

Premium Country: Brasil.   Any Device/Operating System   I urge the addition filters ! such as: nationality, language, release date and musical style.    

Daniel_Velloso

Regular

892 Views

2 replies

0 likes

  • 892 Views
  • 2 replies
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Solved!!Superuser Contribution Release Radar playlist stopped updating

PlanPremiumCountryPoland Devicemobile - Samsung S7 Edgedesktop - MSI laptopOperating Systemmobile - Android version 8.0.0desktop - Windows 10 My Question or IssueIn the last weeks my Release Radar playlist hasn't updated anymore - neither on my mobil...

Casual Listener

Plan Premium Country Poland   Device mobile - Samsung S7 Edge desktop - MSI laptop Operating System mobile - Android version 8.0.0 desktop - Windows 10   My Question or Issue I...

Meelah

Casual Listener

13129 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Spotify not working

Windows (PC)Windows 10 My spotify dosen't show my songs, or play any song i choose.I've tried to reinstall, and have tried the open.spotify.com (Dosen't works here too) What can the issue be?

Visitor

Windows (PC) Windows 10   My spotify dosen't show my songs, or play any song i choose. I've tried to reinstall, and have tried the open.spotify.com (Dosen't works here too)   What can...

Mantisentil

Community Legend

1187 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Can't play anything and playlists are gone

PlanFreeCountryUnited StatesDeviceWindows PCOperating Systemwindows 10 My Question or IssueRandomly a few days ago it stopped letting me play songs that weren't on my playlist, then after restarting my computer I can'y play anything anymore. I have t...

Visitor

Plan Free Country United States Device Windows PC Operating System windows 10   My Question or Issue Randomly a few days ago it stopped letting me play songs that weren't on my playlis...

Mantisentil

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

I've got spotify premium, why can't I contact support?

PlanPremiumCountryUKDeviceblahOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I pay for premium spotify yet all I can do is access this shitty community support - why no actual help?

Casual Listener

Plan Premium Country UK Device blah Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I pay for premium spotify yet all I can do is access th...

Mantisentil

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Search is unable to find artist "um.." by name.

As far as I can tell, this affects all platforms. First off, yes, the artist's music is available. You can find it by searching for an album or song title (e.g. "Their are to kinds of people"). It seems like something in the name "um.." makes it unse...

Casual Listener

As far as I can tell, this affects all platforms.   First off, yes, the artist's music is available. You can find it by searching for an album or song title (e.g. "Their are to kinds of people...

357 Views

0 replies

0 likes

  • 357 Views
  • 0 replies
  • 0 likes

All the music on spotify disappeared

All the music in all my playlist disappeared but only on my pc not my phone and when I try playing a song from an artist nothing happens.

Visitor

All the music in all my playlist disappeared but only on my pc not my phone and when I try playing a song from an artist nothing happens.  

OneByBoo

Roadie

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

[WRONG STATUS] favorite songs do not appear in artists page/albuns

Some favorite songs, don't appear "the check" on the artists pages for albums. Premium Any Device/Operating System Regards: Daniel Velloso.

Regular

Some favorite songs, don't appear "the check" on the artists pages for albums.   Premium    Any Device/Operating System   Regards: Daniel Velloso.  

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
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Custom Album Art For Local Files Shows Up Black

PlanPremiumOperating SystemWindows 10 My Question or Issuewhen i add custom album art it just shows up black. It shows up in every other program I open it with except for spotify. I added the images with the mp3tag app

Visitor

Plan Premium Operating System Windows 10   My Question or Issue when i add custom album art it just shows up black. It shows up in every other program I open it with except for spotify. I ...

Bittencourt

Spotify Star

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes