Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
I have a Student account and write from Italy. I'm experiencing a couple of very annoying issues following the latest update in the desktop app. I can only play music from my favourites. I cannot add new music to favourites, nor play music from the a...
I have a Student account and write from Italy. I'm experiencing a couple of very annoying issues following the latest update in the desktop app. I can only play music from my favour...
Roadie
829 Views
2 replies
0 likes
The popularity meter appears to have disappeared from my Windows version. And I'm talking about the 5 bars vs 4 bars etc that would come up when I do a generic search for songs and it would depict how popular a song is. Is this a permanent change? Te...
The popularity meter appears to have disappeared from my Windows version. And I'm talking about the 5 bars vs 4 bars etc that would come up when I do a generic search for songs and it would depict ho...
427 Views
0 replies
0 likes
Hello, I have a problem with most music on spotify. I can listen to all the music on my spotify on android. But once I switch to my computer the music stops is stuck at 00.00. Thanks for your help
Hello, I have a problem with most music on spotify. I can listen to all the music on my spotify on android. But once I switch to my computer the music stops is stuck at 00.00. Thanks for your help
273 Views
0 replies
0 likes
DesktopFree userI also use my phone and spotfiy web browser at school Question: Recently after shutting down my computer and listenign to music away from it. After returning to the computer and booting it back up spotfiy refuses to add music or play ...
Desktop Free user I also use my phone and spotfiy web browser at school Question: Recently after shutting down my computer and listenign to music away from it. After returning to the compu...
Casual Listener
357 Views
2 replies
0 likes
PlanFreeCountryUnited States DevicePCOperating SystemWindows 10 My Question or IssueSo this also a issue on the web player. I was listening to the lo-fi beats playlist (btw such a good playlist) however, when it got passed the first song (Seymour by ...
Plan Free Country United States Device PC Operating System Windows 10 My Question or Issue So this also a issue on the web player. I was listening to the lo-fi beats playlist...
Casual Listener
562 Views
1 replies
0 likes
PlanFreeCountry U.K.DevicePCOperating SystemWindows 10 Enterprise My Question or Issue If I try and search for a song, it refuses to play. The button appears off to the side, and pressing the play button results in nothing but a symbol of a spotify r...
Plan Free Country U.K. Device PC Operating System Windows 10 Enterprise My Question or Issue If I try and search for a song, it refuses to play. The button appears off to...
Regular
1901 Views
2 replies
1 likes
Hi! I can't change playlist covers on either my chromebook, my husband's windows PC or on the webplayer. Both PCs have the desktop app. The edit option isn't available.Please let me know how to do this! Nya CountryUKDeviceWindows PC/ Chromebook
Hi! I can't change playlist covers on either my chromebook, my husband's windows PC or on the webplayer. Both PCs have the desktop app. The edit option isn't available. Please let me know how...
Spotify Legend
38649 Views
34 replies
15 likes
PlanFreeCountryUSADeviceDesktop PC: 16GB DDR3, NVIDIA GeForce GTX 1070, Roland Edirol UA-4FX/Creative SoundBlaster Audigy 5RX (not simultaneously active)Operating SystemWindows 7 (build 7601), My Question or IssueJust installed the latest update for ...
Plan Free Country USA Device Desktop PC: 16GB DDR3, NVIDIA GeForce GTX 1070, Roland Edirol UA-4FX/Creative SoundBlaster Audigy 5RX (not simultaneously active) Operating System Windows 7 (build...
294 Views
0 replies
0 likes
Hello,I have Spotify free and on my laptop (windows 10) I've been having some trouble.For about a week now I'm not able to listen to any music that I didn't save. When I try, the song doesn't appear on the bottom left, the titel and artist will stay ...
Hello, I have Spotify free and on my laptop (windows 10) I've been having some trouble. For about a week now I'm not able to listen to any music that I didn't save. When I try, the song doe...
Casual Listener
1196 Views
3 replies
1 likes
PlanPremiumCountry UKDeviceDesktop & Samsung S8Operating SystemWin7 and Android My Question or IssueSpotify Browser has stopped working, circa 15:15 UK time. I've tried on Chrome, IE and on my android phone and all of them are displaying either error...
Plan Premium Country UK Device Desktop & Samsung S8 Operating System Win7 and Android My Question or Issue Spotify Browser has stopped working, circa 15:15 UK time. I've tr...
446 Views
0 replies
0 likes
PlanFreeCountry USofADevice(iPad mini)Operating System(iOS 12.1.3)Spotify Appv 8.4.90 After pausing the music and switching to a different app, the Spotify app will occasionally be locked up when I go back to it. No response from the play button. Eve...
Plan Free Country USofA Device (iPad mini) Operating System (iOS 12.1.3) Spotify App v 8.4.90 After pausing the music and switching to a different app, the Spotify app w...
306 Views
0 replies
1 likes
PlanPremiumCountrySpain DeviceIphone7plus and apple watch s4Operating SystemWindows 10 My Question or Issue It only synchronizes once a month, meanwhile my pc library has fewer songs than on my phone, the last songs added do not come out, there are s...
Plan Premium Country Spain Device Iphone7plus and apple watch s4 Operating System Windows 10 My Question or Issue It only synchronizes once a month, meanwhile my pc libra...
Community Legend
488 Views
3 replies
0 likes
I did push one button by acident when there was song what were subgriben for me and then there was info " we'll will not play this for you" .. after that I could't play it anymore. Can I get it back to playing? I really liked and now I can't listen i...
I did push one button by acident when there was song what were subgriben for me and then there was info " we'll will not play this for you" .. after that I could't play it anymore. Can I get it back ...
Community Legend
938 Views
1 replies
1 likes
PlanPremiumCountryPortugal DeviceWindows DesktopOperating SystemWindows 10 My Question or Issue Is it possible to implement a "list view" option for followed podcasts (in the library teb) in the desktop app?The current view is similar to the album vi...
Plan Premium Country Portugal Device Windows Desktop Operating System Windows 10 My Question or Issue Is it possible to implement a "list view" option for follo...
Regular
3221 Views
2 replies
3 likes
PlanPremiumCountry NLDeviceiPhone X/Windows 10 Pro PCOperating SystemiOS 12.0.1, Latest Win10 Pro build My Question or Issue So, I have this playlist of all of my music combined. Whenever I try to play it on shuffle, it keeps repeating a couple of so...
Plan Premium Country NL Device iPhone X/Windows 10 Pro PC Operating System iOS 12.0.1, Latest Win10 Pro build My Question or Issue So, I have this playlist of all of my m...
427 Views
0 replies
0 likes
PlanFree/PremiumCountry FinlandDeviceHP EliteBook 850 G3Operating SystemWindows 7 Enterprise, SP1Running Spotify as a desktop application My Question or Issue My spotify app is acting up every time it's paused and left alone for a while.When I boot u...
Plan Free/Premium Country Finland Device HP EliteBook 850 G3 Operating System Windows 7 Enterprise, SP1 Running Spotify as a desktop application My Question or Iss...
873 Views
0 replies
2 likes
PlanPremiumCountry U.S.AOperating SystemWindows 10 My Question or Issue When I play League, I love to listen to music. However, recently when I have tried to play spotify even in offline mode when I'm in game, I first get heavy fps lag, then soon aft...
Plan Premium Country U.S.A Operating System Windows 10 My Question or Issue When I play League, I love to listen to music. However, recently when I have tried to play spoti...
Visitor
7038 Views
2 replies
2 likes
PlanPremiumCountryUnited StatesDeviceDell Laptop PCOperating SystemWindows 10 My Question or IssueAlright so it's been a while since I've had a big issue with Spotify, things have seemed to generally run well. I've had problems in the past with it be...
Plan Premium Country United States Device Dell Laptop PC Operating System Windows 10 My Question or Issue Alright so it's been a while since I've had a big issue with Spotify, things...
Visitor
21090 Views
5 replies
5 likes
PlanPremiumCountry ItalyDeviceWindows Surface 4 Pro, Sony Xperia xz1 compactOperating SystemWindows 10, Android 8 My Question or IssueSpotify stopped connecting to my Echo today. On the Spotify app, both on Windows and on my Android phone, the Echo i...
Plan Premium Country Italy Device Windows Surface 4 Pro, Sony Xperia xz1 compact Operating System Windows 10, Android 8 My Question or Issue Spotify stopped connecting to my Ec...
621 Views
0 replies
1 likes
PlanPremiumCountryUSA DeviceDell LaptopOperating SystemWindows 7, Windows 10 My Question or IssueWhenever I exit out of Spotify, either by clicking File, Exit or by right mouse clicking the icon on the task bar and exiting out, Spotify does not fully...
Plan Premium Country USA Device Dell Laptop Operating System Windows 7, Windows 10 My Question or Issue Whenever I exit out of Spotify, either by clicking File, Exit or by righ...
Regular
460 Views
4 replies
0 likes
