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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 49667 Views
  • 77 replies
  • 27 likes
  • 49667 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75598 Views
  • 271 replies
  • 21 likes
  • 75598 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5291 Views
  • 1 replies
  • 6 likes
  • 5291 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145431 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145431 Views
  • 0 replies
  • 26 likes

Spotify won't open after update

PlanPremiumCountry USDeviceHP EliteBookOperating SystemWindows 7 Professional My Question or Issue I updated yesterday after a computer restart the application opens but the song will not play and I cannot go into any other screens/playlists. If I cl...

  • Casual Listener
  • Plan Premium Country  US Device HP EliteBook Operating System Windows 7 Professional   My Question or Issue  I updated yesterday after a computer restart the application open...
  • jchite84
  • Casual Listener
  • 463 Views
  • 2 replies
  • 1 likes
  • 463 Views
  • 2 replies
  • 1 likes

Superuser Contribution "Aktivität deiner Freunde" laden nicht

Im Aktivität deiner Freunde Tab steht, das die Liste deiner Freunde nicht geladen werden kann. Was kann ich dagegen tun?

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  • Casual Listener
  • Im Aktivität deiner Freunde Tab steht, das die Liste deiner Freunde nicht geladen werden kann. Was kann ich dagegen tun?
  • Jemi
  • Spotify Legend
  • 587 Views
  • 3 replies
  • 0 likes
  • 587 Views
  • 3 replies
  • 0 likes

Spotify plays songs that is not on my playlist

PlanPremiumCountry DenmarkDeviceOmen laptopOperating Systemwindows 10 My Question or Issue Okay so i just deleted a couple of songs on my downloaded playlist... then when i use shuffle the songs i deleted start playing? Help please?

  • Newbie
  •   Plan Premium Country  Denmark Device Omen laptop Operating System windows 10   My Question or Issue  Okay so i just deleted a couple of songs on my downloaded playlis...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Superuser Contribution Fix playlist rendering issues

It seems that Spotify Windows has an rendering issues showing the playlists. Many are not displayed, only the playlist creator is shown, if mouse hovers over

Capture
  • Roadie
  • It seems that Spotify Windows has an rendering issues showing the playlists. Many are not displayed, only the playlist creator is shown, if mouse hovers over  
  • Kalmora
  • Roadie
  • 434 Views
  • 4 replies
  • 0 likes
  • 434 Views
  • 4 replies
  • 0 likes

"Show desktop overlay when using media keys" on Windows still showing after being disabled

Hello Everyone, when i'm creating multiple desktops on windows the function for disabling the desktop overlay when using media keys is not working properly.In order to make it work i have to got to the setting page switch it on and then off.Can you f...

  • Newbie
  • Hello Everyone,   when i'm creating multiple desktops on windows the function for disabling the desktop overlay when using media keys is not working properly. In order to make it wo...
  • jkildedal
  • Newbie
  • 815 Views
  • 3 replies
  • 7 likes
  • 815 Views
  • 3 replies
  • 7 likes

Song list (full) disappeared

Plan FreeCountry UKDevice desktop pcOperating System Windows 10 My Question or Issue:Within library my full song list has disappeared.It seems to have been replaced with favourite songs.My problem with this is that 'my songs' contained hundreds more ...

  • Newbie
  • Plan Free Country UK Device desktop pc Operating System Windows 10   My Question or Issue: Within library my full song list has disappeared. It seems to have been replaced with favou...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Viewing Albums

PlanPremiumCountry UKDeviceLaptopOperating SystemWindows 7 My Question or IssueOriginally raised back in Feb, no reply and now it's locked as old, so re-posting...---Some of us who grew up listening to CDs like to listen to full albums. I've in fact ...

  • Regular
  • Plan Premium Country  UK Device Laptop Operating System Windows 7   My Question or Issue Originally raised back in Feb, no reply and now it's locked as old, so re-posting... --- ...
  • 398 Views
  • 0 replies
  • 1 likes
  • 398 Views
  • 0 replies
  • 1 likes

Sort playlist alphabetically

Hi. Since 2012 people have asked to implement this SIMPLE basic function, i.e. being able to sort playlists alphabetically. Nothing happened and this is getting very annoying. I have a premium subscription and using the desktop client on linux and wi...

  • Casual Listener
  • Hi. Since 2012 people have asked to implement this SIMPLE basic function, i.e. being able to sort playlists alphabetically. Nothing happened and this is getting very annoying. I have a premium subscr...
  • Mantisentil
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Deleted All Songs

PlanPremiumCountry NZDevicePCOperating SystemWindows 10 My Question or Issue I accidentally deleted all my Songs under my library. Luckily they are a playlist. I was wondering how I would transfer the songs from my playlist to my library. copy/paste ...

  • Newbie
  • Plan Premium Country  NZ Device PC Operating System Windows 10   My Question or Issue  I accidentally deleted all my Songs under my library. Luckily they are a playlist. I wa...
  • Jᴀᴄᴋ
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Unable to Delete Local Files

Plan PremiumCountry UKDevice Macbook Pro 2011Operating System OS X El Capitain My Question or Issue**Sighs*** I have read so many solutions to this and for me NONE have worked. I'm using the Spotify Desktop App and I cannot ......CANNOT remove any lo...

  • Casual Listener
  • Plan Premium Country  UK Device Macbook Pro 2011 Operating System OS X El Capitain    My Question or Issue **Sighs***   I have read so many solutions to thi...
  • 665 Views
  • 0 replies
  • 0 likes
  • Delete Song
    Ghost files
    local file
    local files
    Local tracks
    LocalFiles
    Mac
    remove local files.
  • 665 Views
  • 0 replies
  • 0 likes

Problems with Windows 7?

I've seen multiple user's having complications using Windows 7. Anyone else running spotify on Windows 7 having issues at all?

  • Composer
  • I've seen multiple user's having complications using Windows 7. Anyone else running spotify on Windows 7 having issues at all?
  • AndresQQ
  • Newbie
  • 557 Views
  • 1 replies
  • 2 likes
  • 557 Views
  • 1 replies
  • 2 likes

Spotify won't download

PlanPremiumCountryCzechiaDeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueI've been using Spotify for over a half of a year now. Recently, everytime I boot my computer, and start Spotify it tells me that updater had problems start...

  • Casual Listener
  • Plan Premium Country Czechia Device Desktop Computer Operating System Windows 10  My Question or Issue I've been using Spotify for over a half of a year now. Recently, everytime I boot ...
  • UncleDomek
  • Casual Listener
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Why isn't "Popular" sorted by popularity????

This has stumped me from the beginning of Spotify, and yet still remains an obvious question years later. On each artist page there is a "Popular" section, listing (presumably) the most popular/streamed songs by the artist. It's in some random order,...

  • Roadie
  •   This has stumped me from the beginning of Spotify, and yet still remains an obvious question years later.   On each artist page there is a "Popular" section, listing (presumably) the m...
  • 472 Views
  • 0 replies
  • 3 likes
  • 472 Views
  • 0 replies
  • 3 likes

iTunes library to Spotify

Hi Guys, I have just signed up to Spotify after being a iTunes user for many years. I have over 10,000 song in iTunes which I wish to transfer over to Spotify but when going to local files nothing copies over... Please help as i am not sure where i a...

  • Newbie
  • Hi Guys,   I have just signed up to Spotify after being a iTunes user for many years.   I have over 10,000 song in iTunes which I wish to transfer over to Spotify but when going to loca...
  • blahsi
  • Roadie
  • 5163 Views
  • 1 replies
  • 0 likes
  • 5163 Views
  • 1 replies
  • 0 likes

Unknown Error (Error Code 24) on Win7

Hello, My Question or IssueI've small problem Problem with the app on my PC. On my PC are two accounts, admin and guest without admin rights. Normally I use the last one.Since a week or so I get the Error Code 24 when I try to start the program, and ...

  • Casual Listener
  • Hello,   My Question or Issue I've small problem Problem with the app on my PC. On my PC are two accounts, admin and guest without admin rights. Normally I use the last one. Since a week or ...
  • Sebasty
  • Community Legend
  • 2072 Views
  • 3 replies
  • 0 likes
  • 2072 Views
  • 3 replies
  • 0 likes

Start on windows, always starting with the SAME song.

PlanPremiumCountryNetherlands DeviceDesktopOperating SystemWindows 10 My Question or Issue I have set that Spotify starts with windows. However it always starts up with the SAME song in the queue. On my phone (Android Samsung S9) for example, if I pa...

  • Newbie
  • Plan Premium Country Netherlands   Device Desktop Operating System Windows 10   My Question or Issue  I have set that Spotify starts with windows. However it always starts u...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Media overlay won't go away + other problems

I'm currently using the newest version of spotify premium (1.0.95.289.g342899da) on Windows 10. I've been experiencing some problems with spotify for the last month or so. I started noticing that the media overlay won't go away even when i turn it of...

  • Regular
  • I'm currently using the newest version of spotify premium (1.0.95.289.g342899da) on Windows 10. I've been experiencing some problems with spotify for the last month or so. I started noticing that the...
  • stilitzkin
  • Casual Listener
  • 2657 Views
  • 2 replies
  • 1 likes
  • 2657 Views
  • 2 replies
  • 1 likes

How do I change the Discover Weekly playlist?

Hi there! I'm a little annoyed by the Discover Weekly playlist currently. At night, when I'm sleeping i have my instrumental playlist I made on all night (it helps me sleep) I have a few other playlists that are completely different, with songs with ...

  • Casual Listener
  •   Hi there! I'm a little annoyed by the Discover Weekly playlist currently. At night, when I'm sleeping i have my instrumental playlist I made on all night (it helps me sleep) I have a few othe...
  • Bethany_Dawn
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

How can I play just one song!?!?

[The original post has been inexplicably locked - see the numerous messages there]The biggest problem with the unmanageable Spotify player is that I am just not in control of what is being played: it decides what is "up next".I have taken to playing ...

  • Music Fan
  • [The original post has been inexplicably locked - see the numerous messages there] The biggest problem with the unmanageable Spotify player is that I am just not in control of what is being played: ...
  • jasjas
  • Music Fan
  • 388 Views
  • 4 replies
  • 1 likes
  • 388 Views
  • 4 replies
  • 1 likes

Songs stop during the listening and play the next one

PlanPremiumCountryFrance DeviceDesktop computerOperating SystemWindows 10 My Question or Issue Hi everyone, everything is in the title a song stops after a minute or so and automatically play the next one. I didn't see any subject like this one so if...

  • Newbie
  • Plan Premium Country France   Device Desktop computer Operating System Windows 10   My Question or Issue  Hi everyone, everything is in the title a song stops after a minute...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes