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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1604 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145313 Views

83 replies

27 likes

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  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130213 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10970 Views

1 replies

6 likes

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Problems with Windows 7?

I've seen multiple user's having complications using Windows 7. Anyone else running spotify on Windows 7 having issues at all?

Composer

I've seen multiple user's having complications using Windows 7. Anyone else running spotify on Windows 7 having issues at all?

AndresQQ

Newbie

645 Views

1 replies

2 likes

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Superuser Contribution Spotify doesn't see Google Home Mini in connected devices

PlanPremiumCountry USADevicePCOperating SystemWindows 10My Question or IssueI have Google home Mini connected to the samу Wi-Fi network at home. But spotify doesn't see it as a connected device. While my Pixel3 phone can play music via spotify at the...

Regular

Plan Premium Country  USA Device PC Operating System Windows 10 My Question or Issue I have Google home Mini connected to the samу Wi-Fi network at home. But spotify doesn't see it...

Peter

Spotify Legend

25035 Views

2 replies

7 likes

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Playlists included in Folder do not play

PlanPremiumCountryUSA DevicePCOperating SystemWindows 10 My Question or Issue I put several playlists in one folder. I open the folder, press button play - nothing happens. Music starts only if I play particularly picked one playlist.

Regular

Plan Premium Country USA  Device PC Operating System Windows 10  My Question or Issue I put several playlists in one folder. I open the folder, press button play - nothing happ...

257 Views

0 replies

0 likes

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Spotifyinstaller does not work

Hi,i have truble witrh spotify, i had to reset my computer because of an virus on my pc.Now i can´t install apotify anymor cause i get the message, that the Spotifyinstaller does´t work.I got win 7 on my pc. What can i do to reinstall spotify?

Newbie

Hi, i have truble witrh spotify, i had to reset my computer because of an virus on my pc. Now i can´t install apotify anymor cause i get the message, that the Spotifyinstaller does´t work. I got w...

DennyEMufc

Roadie

464 Views

2 replies

0 likes

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Buggy Advert for Google Home Hub

Using the desktop app on Windows 7 in the UK, I'm getting an advert for Google Home Hub a lot, and every single time it comes up, the advert doesn't start, and Spotify just stops. i.e. sits there waiting for the advert which never starts. Clicking on...

Music Fan

  Using the desktop app on Windows 7 in the UK, I'm getting an advert for Google Home Hub a lot, and every single time it comes up, the advert doesn't start, and Spotify just stops. i.e. sits t...

277 Views

0 replies

0 likes

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Windows 7 crash

PlanPremium Operating SystemWindows 7 My Question or IssueHi,for about a week my desktop Spotify app is constantly crashing.Suddenly about 1 second of a song is being looped and the app is not really responding to any actions.The same happpens (not a...

Casual Listener

Plan Premium   Operating System Windows 7   My Question or Issue Hi, for about a week my desktop Spotify app is constantly crashing. Suddenly about 1 second of a song is being loop...

553 Views

0 replies

2 likes

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Solved!!Superuser Contribution Spotify installer doesn't even open!

PlanPremium DevicePCOperating SystemWindows 10My Question or Issue Suddenly after a windows update spotify.exe wont open, so I uninstalled it and tried to install it back.Now that I double tap the installer nothing happens! even in the task manager t...

Music Fan

Plan Premium   Device PC Operating System Windows 10 My Question or Issue  Suddenly after a windows update spotify.exe wont open, so I uninstalled it and tried to install it back. ...

Clein

Regular

9117 Views

18 replies

9 likes

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Sort playlist alphabetically

Hi. Since 2012 people have asked to implement this SIMPLE basic function, i.e. being able to sort playlists alphabetically. Nothing happened and this is getting very annoying. I have a premium subscription and using the desktop client on linux and wi...

Casual Listener

Hi. Since 2012 people have asked to implement this SIMPLE basic function, i.e. being able to sort playlists alphabetically. Nothing happened and this is getting very annoying. I have a premium subscr...

Mantisentil

Community Legend

286 Views

1 replies

0 likes

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Superuser Contribution SPOTIFY continually goes offline even though I have internet access

My Question or IssueSpotify continually glitches from online to offline, preventing me from using it. I have full ethernet access and a fully working pc. I have tried logging in and out, relaunching the app, reinstalling the app, and basically anythi...

Music Fan

My Question or Issue Spotify continually glitches from online to offline, preventing me from using it. I have full ethernet access and a fully working pc. I have tried logging in and out, relaunchin...

Katerina

Spotify Legend

1819 Views

3 replies

1 likes

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FIXED! Can't move playlist out of folder...

I FIXED THIS ALREADY SO THANKS ANYWAYS! I moved a few playlists into a folder on the Desktop app, and I accidentally moved a playlist I didn't want to move, and when I tried to drag the playlist out from the folder, the playlist wouldn't move. So my ...

Music Fan

I FIXED THIS ALREADY SO THANKS ANYWAYS! I moved a few playlists into a folder on the Desktop app, and I accidentally moved a playlist I didn't want to move, and when I tried to drag the playlist out ...

936 Views

0 replies

5 likes

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Superuser Contribution Friend Feed isn't showing on my computer anymore

PlanFree/PremiumCountrySweden DeviceDesktop PCOperating SystemWindows 10 My Question or Issue:My friend feed isn't showing up anymore on my computer, it's working on other devices if I log in on there but on the desktop im using the friend feed won't...

Casual Listener

Plan Free/Premium Country Sweden  Device Desktop PC Operating System Windows 10    My Question or Issue: My friend feed isn't showing up anymore on my computer, it's working ...

Jemi

Spotify Legend

301 Views

1 replies

0 likes

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[Windows] Weird border around maximized window after latest update

PlanPremiumCountryUSA DeviceDesktop PCOperating SystemWindows 10 My Question or IssueAfter the most recent update (as of the date on this post), my desktop client displays a weird border when the window is maximized (see attached photo). There's a wh...

Music Fan

Plan Premium Country USA  Device Desktop PC Operating System Windows 10   My Question or Issue After the most recent update (as of the date on this post), my desktop client displa...

ReverendEntity

Music Fan

3157 Views

6 replies

6 likes

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1.0.95.289.g342899da update issue

PlanPremiumCountryTurkey DevicePCOperating SystemWin 7 My Question or Issue With the last update, my Spotify always crashes in multiple times. The issue is when i want to listen a song after a while from my Spotify Desktop App and it won't respond at...

Casual Listener

Plan Premium Country Turkey   Device PC Operating System Win 7   My Question or Issue   With the last update, my Spotify always crashes in multiple times. The issue is when...

LBens

Casual Listener

475 Views

1 replies

1 likes

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Ability to Delete Radio Stations

PlanFreeCountryGermany Operating SystemWindows 10, Chrome My Question or Issue I cant access to Radio on the app, and I can't reech the browser app, i'm getting message NET::ERR_CERT_AUTHORITY_INVALID

Newbie

Plan Free Country Germany   Operating System Windows 10, Chrome   My Question or Issue  I cant access to Radio on the app, and I can't reech the browser app, i'm getting messa...

298 Views

0 replies

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Playlist on Spotify Phone App. No Longer Sorts

PlanPremiumCountry USADeviceSamsung GalaxyOperating SystemAndroid My Question or Issue As of, oh, about a week ago, I can no longer sort the playlist I have downloaded to my phone... It shows as the 'Recently Added' sort but I no longer have the opti...

Music Fan

  Plan Premium Country  USA Device Samsung Galaxy Operating System Android   My Question or Issue  As of, oh, about a week ago, I can no longer sort the playlist I have...

Frostman233

Music Fan

799 Views

2 replies

1 likes

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Music Keeps Pausing Every 2 Seconds on both Desktop and iPhone

PlanPremiumCountryUSA DeviceDesktop & iPhone 10 Operating SystemWindows 10 and iOS 12.1My Question or Issue For some weird reason my Spotify is suddenly pausing every two seconds on both my hom desktop and my iPhone. Oddly it doesn't pause on my work...

Casual Listener

  Plan Premium Country USA  Device Desktop & iPhone 10  Operating System Windows 10 and iOS  12.1 My Question or Issue  For some weird reason my Spotify is...

SnowdogVT

Casual Listener

1312 Views

1 replies

1 likes

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Disable desktop overlay media keys

PlanPremiumCountry USADeviceHP laptop Operating SystemWindows 10 My Question or IssueWhenever I use my keyboard media keys to pause a song, change songs, or change volumes, an overlay appears in the upper left-hand corner and remains there for a few ...

Casual Listener

Plan Premium Country  USA Device HP laptop  Operating System Windows 10  My Question or Issue Whenever I use my keyboard media keys to pause a song, change songs, or change vo...

Rick-Anthony

Newbie

1605 Views

4 replies

0 likes

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¨Friends listening¨ not working

CountryNorway Operating SystemWindows 10 My Question or IssueSo lately The Friends Listening has not been working and its telling me to Find Friends (which you will see in the screenshot). Its been like this for quite a while unistalled Spotify and i...

Newbie

Country Norway    Operating System Windows 10   My Question or Issue So lately The Friends Listening has not been working and its telling me to Find Friends (which you will see ...

295 Views

0 replies

0 likes

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Shuffle and Repeat missing

Repeat and Shuffle are not working! i.imgur.com/jgl3Wzg.jpg PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10

Newbie

Repeat and Shuffle are not working!   i.imgur.com/jgl3Wzg.jpg   Plan Premium Country Argentina Device PC Operating System Windows 10  

497 Views

0 replies

0 likes

repeat
shuffle
Windows 10
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Spotify won't open after update

PlanPremiumCountry USDeviceHP EliteBookOperating SystemWindows 7 Professional My Question or Issue I updated yesterday after a computer restart the application opens but the song will not play and I cannot go into any other screens/playlists. If I cl...

Casual Listener

Plan Premium Country  US Device HP EliteBook Operating System Windows 7 Professional   My Question or Issue  I updated yesterday after a computer restart the application open...

jchite84

Casual Listener

523 Views

2 replies

1 likes

  • 523 Views
  • 2 replies
  • 1 likes