Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1818 Views

0 replies

2 likes

  • 1818 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147080 Views

83 replies

27 likes

  • 147080 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132218 Views

294 replies

22 likes

  • 132218 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11090 Views

1 replies

6 likes

  • 11090 Views
  • 1 replies
  • 6 likes

Solved!! Customization of playlists (cover and description box)

Hello everyone. Recently I tried to change my playlist descriptions but they don't change. Cover image changes, I can add new descriptions but I can't change the old ones. Can you help? PlanPremiumCountryTurkeyDeviceSamsung laptopOperating SystemWind...

Casual Listener

Hello everyone. Recently I tried to change my playlist descriptions but they don't change. Cover image changes, I can add new descriptions but I can't change the old ones. Can you help?   ...

beyzaunal

Casual Listener

480 Views

2 replies

0 likes

  • 480 Views
  • 2 replies
  • 0 likes

Meine Playlist läuft nicht weiter

Windows 10 My Question or Issue Ich habe Premium seit einem Monat alles lief bisher super, seit 3 Tagen kann ich aber gewisse Playlisten nicht weiter laufen lassen, ich starte den Song, dieser läuft auch aber danach wird die Playlist nicht weiter ges...

Newbie

  Windows 10   My Question or Issue  Ich habe Premium seit einem Monat alles lief bisher super, seit 3 Tagen kann ich aber gewisse Playlisten nicht weiter laufen lassen, ich starte...

964 Views

0 replies

0 likes

  • 964 Views
  • 0 replies
  • 0 likes

Strange problem. Will not play a full album

PlanPremiumCountryDK DevicePCOperating SystemWindows 10 My Question or IssueBefore in time, I could click an album and it would play the hole album. Now after lisning to one song from an album, it jumps to another album (allways the same).Strange, it...

Visitor

Plan Premium Country DK  Device PC Operating System Windows 10   My Question or Issue Before in time, I could click an album and it would play the hole album. Now after lisning to...

Sebasty

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Phantom devices interrupting playback or playing without authorisation

PlanPremiumCountryPolandDeviceLaptop, PC, Android phone (HTC One M9 PCE)Operating SystemWindows 7, Windows 8.1, Android My Question or IssueFor the last couple weeks I have been having this problem: some random playlists including dance music (that I...

Regular

Plan Premium Country Poland Device Laptop, PC, Android phone (HTC One M9 PCE) Operating System Windows 7, Windows 8.1, Android   My Question or Issue For the last couple weeks I have b...

emperor_krk

Regular

972 Views

4 replies

0 likes

  • 972 Views
  • 4 replies
  • 0 likes

Spotify connectivity doesn't survive non-proxy/http-proxy transitions

When moving my computer from the office back home, or vice versa, the connectivity is dropped and I need to restart spotify to re-connect to the services. Restarting spotify is not a satisfactory solution, spotify needs to be able to handle the trans...

Regular

When moving my computer from the office back home, or vice versa, the connectivity is dropped and I need to restart spotify to re-connect to the services.   Restarting spotify is not a satisfa...

462 Views

0 replies

0 likes

  • 462 Views
  • 0 replies
  • 0 likes

O Spotfy não consegue tocar isso no momento

PlanPremiumCountryBrasilDeviceazus zenphone 5 / windows 10 My Question or Issue Certas Musicas após eu ter comprado o plano premium simplesmente não tocam, nem no celular nem no desktop, isso está se tornando muito chato, pois boa parte do meu acervo...

Newbie

Plan Premium Country Brasil Device azus zenphone 5 / windows 10     My Question or Issue  Certas Musicas após eu ter comprado o plano premium simplesmente não tocam, nem no ce...

Bittencourt

Spotify Star

3684 Views

1 replies

0 likes

  • 3684 Views
  • 1 replies
  • 0 likes

Solved!! Spotify can't play this right now. If you Have the file on your computer you can import it

PlanPremiumCountryUnited States DevicePC and Galaxy Note 8Operating SystemWindows 10 My Question or Issue I am in the process of testing Spotify to see if I can start using it as my main music service. The only issue I'm wrestling with, is the random...

Casual Listener

Plan Premium Country United States   Device PC and Galaxy Note 8 Operating System Windows 10   My Question or Issue  I am in the process of testing Spotify to see if I can s...

Sebasty

Community Legend

2096 Views

3 replies

0 likes

  • 2096 Views
  • 3 replies
  • 0 likes

Solved!! album art disappeared

PlanFreeOperating Systemlaptop My Question or Issuethe album art has disappeared on my laptop and i dont know what i did to make it go away or how to get it back. this obviously isnt very important but i want it back please. :))

Casual Listener

  Plan Free Operating System laptop    My Question or Issue the album art has disappeared on my laptop and i dont know what i did to make it go away or how to get it back. this ...

evie_harris03

Casual Listener

1827 Views

2 replies

0 likes

  • 1827 Views
  • 2 replies
  • 0 likes

Solved!! Offline Songs Storage

i changed the path of the Offline Songs Storage but i want it changed back to the default path.what is the default path of Offline Songs Storage?thanks in advance!

Casual Listener

i changed the path of the Offline Songs Storage but i want it changed back to the default path. what is the default path of Offline Songs Storage? thanks in advance!

DennyEMufc

Roadie

7535 Views

1 replies

1 likes

  • 7535 Views
  • 1 replies
  • 1 likes

Search doesn't find all albums

PlanFreeCountry UKDeviceLaptop & iPhoneOperating SystemWindows 10 and IOS My Question or Issue Search in Web Player and App doesn't find all songs/albums.For example, a search for Marina Prior finds 3 or 4 albums in both Web Player and the App, but n...

Newbie

Plan Free Country  UK Device Laptop & iPhone Operating System Windows 10 and IOS   My Question or Issue  Search in Web Player and App doesn't find all songs/albums. For ...

Sebasty

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Searching for new songs: Can't pick song after sorting columns

PlanPremium DeviceDesktopOperating SystemWindows 10 My Question or IssueI've noticed a pretty messed up thing today.I'm on desktop currently, and I'm looking up new songs now in any playlists I have, so I search and find results, just like usual.I ge...

Regular

Plan Premium   Device Desktop Operating System Windows 10   My Question or Issue I've noticed a pretty messed up thing today. I'm on desktop currently, and I'm looking up new song...

s0lstickan

Regular

739 Views

2 replies

1 likes

  • 739 Views
  • 2 replies
  • 1 likes

Solved!! Go to Artist Radio Error

PlanPremiumCountryTurkeyDevicePcOperating SystemWindows 10 My Question or IssueI get an error message everytime I click on "Go to Artist Radio". Also radio tab won't play any songs.

Casual Listener

Plan Premium Country Turkey Device Pc Operating System Windows 10   My Question or Issue I get an error message everytime I click on "Go to Artist Radio". Also radi...

Loxer

Community Legend

1432 Views

5 replies

0 likes

  • 1432 Views
  • 5 replies
  • 0 likes

Fix Bug: Adding Songs after Ordering by Artist

If one searches for certain Songs and then orders the result by the Artist [or other criteria maybe?], it just gets visually updated. When one tries to drag selected songs it into a playlist or just plays them, Spotify picks the wrong songs. I think ...

Newbie

If one searches for certain Songs and then orders the result by the Artist [or other criteria maybe?], it just gets visually updated. When one tries to drag selected songs it into a playlist or just ...

434 Views

0 replies

0 likes

Desktop
Search
  • 434 Views
  • 0 replies
  • 0 likes

using phone as remote for windows 10 desktop that's always on.

PlanFree/PremiumCountryuk Deviceoneplus 3 T and HP microserverOperating System Android and Windows 10 My Question or Issue:I have a little server at home which runs as a plex server and a couple of other bits of software including spotfiy connect and...

Casual Listener

Plan Free/Premium Country uk   Device oneplus 3 T and HP microserver Operating System  Android and Windows 10   My Question or Issue: I have a little server at home which ru...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

"Spotify can't play this right now" error

PlanPremiumCountryUKDeviceDell InspironOperating SystemWindows 10My Question or IssueHi - I've used spotify for a number of years now - as a premium user. I recently bought a new PC, downloaded the app and used it normally for a couple of weeks. But ...

Casual Listener

  Plan Premium Country UK Device Dell Inspiron Operating System Windows 10 My Question or Issue Hi - I've used spotify for a number of years now - as a premium user. I recently bought ...

james_b_1977

Casual Listener

567 Views

2 replies

0 likes

  • 567 Views
  • 2 replies
  • 0 likes

MP4 files not showing in Spotify

PlanPremiumCountry PolandDevicePCOperating SystemWindows 10 My Question or Issue I can not add mp4 files to my Spotify playlists (they do not appear in local files).I have installed QuickTime already and it does not help.Hope you can help me, also I'...

Casual Listener

Plan Premium Country  Poland Device PC Operating System Windows 10   My Question or Issue  I can not add mp4 files to my Spotify playlists (they do not appear in local files)...

812 Views

0 replies

0 likes

  • 812 Views
  • 0 replies
  • 0 likes

Solved!! Windows 10 October 2018 Update - neither spotify desktop or windows app displays.

PlanPremiumDevicehttp://nimb.ws/ETjmQw Operating Systemhttp://nimb.ws/ApDqZ8 My Question or IssueHi, spotify just shows an empty window after the update. see http://nimb.ws/gCBwPh have uninstalled and installed and no luck.

Regular

Plan Premium Device http://nimb.ws/ETjmQw   Operating System http://nimb.ws/ApDqZ8   My Question or Issue Hi, spotify just shows an empty window after the update.  see ht...

Loxer

Community Legend

1659 Views

8 replies

0 likes

  • 1659 Views
  • 8 replies
  • 0 likes

[Windows 10 App] Random Changes to different devices and songs I never heard of before

PlanFreeCountryGermanyDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI can't really use the desktop app for Windows 10 anymore since it changes the "You're listening on" from "This Computer" to a Firefox Browser all the time. But it d...

Newbie

Plan Free Country Germany Device Desktop PC Operating System Windows 10   My Question or Issue I can't really use the desktop app for Windows 10 anymore since it changes the "You're li...

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

Bluetooth headphone controls not working

Recently I've been trying to use a new pair of bluetooth headphones with my computer (Windows, Lenovo Yoga Pro 2). All of the controls work fine with the native Windows Media player, but for some reason with Spotify, the Play function control on the ...

Casual Listener

Recently I've been trying to use a new pair of bluetooth headphones with my computer (Windows, Lenovo Yoga Pro 2). All of the controls work fine with the native Windows Media player, but for some rea...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Windows version really slow

As you can see the title. Spotify is really slow to run in Windows. Running takes many times. I'am waiting you to help me. Even I choose when Windows boot don't run Spotify but Spotify is run.PlanPremiumCountry TurkeyDevicePCOperating SystemWindows 1...

Regular

As you can see the title. Spotify is really slow to run in Windows. Running takes many times. I'am waiting you to help me. Even I choose when Windows boot don't run Spotify but Spotify is run. Plan ...

davidcola

Gig Goer

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes