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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139256 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139256 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54962 Views
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  • 33 likes
  • Windows
  • 54962 Views
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  • 33 likes

Artwork and artist/track name freezing after an ad plays

PlanFreeCountry USADeviceWindow desktopOperating SystemWindows 7 My Question or Issue Playback freezes after ad. I cannot skip to the next song or start another playlist. I have restarted machine and reinstalled the app with no improvement.

  • Newbie
  • Plan Free Country  USA Device Window desktop Operating System Windows 7   My Question or Issue  Playback freezes after ad. I cannot skip to the next song or start another pla...
  • tomatounit
  • Regular
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
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Spotify pulando as musicas.

Spotify UsernameAlberto GaloniPlanPremiumCountryBrazil DeviceDesktop DellOperating SystemWindows 10 My Question or Issue Meu spotify fica pulando musicas aleatoriamente quando eu saio da tela do app.Já vi que poderia ser uma problema por ter dois dri...

  • Newbie
  • Spotify Username Alberto Galoni Plan Premium Country Brazil  Device Desktop Dell Operating System Windows 10   My Question or Issue  Meu spotify fica pulando musicas aleato...
  • Bittencourt
  • Spotify Star
  • 4996 Views
  • 3 replies
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  • 4996 Views
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Solved!!Superuser Contribution Spotify Community Avatar

Is there a way to change my Spotify Community avatar to an uploaded picture of my own and not one already provided?

  • Gig Goer
  • Is there a way to change my Spotify Community avatar to an uploaded picture of my own and not one already provided?
  • meahtenoha
  • Spotify
  • 941 Views
  • 3 replies
  • 0 likes
  • 941 Views
  • 3 replies
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Bugreport: Loudspeaker icon not moving to next/prev song

Clicking on next or previous playes the next song, but the loudspeaker icon (and green font) idicating the currently played song is not changing. Going to the next song then hitting pause hides the loudspeaker icon, hitting play again makes the icon ...

  • Newbie
  • Clicking on next or previous playes the next song, but the loudspeaker icon (and green font) idicating the currently played song is not changing. Going to the next song then hitting pause hides the l...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
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  • 0 likes

Superuser Contribution Ads/Videos

PlanFreeCountry USA DeviceNextbook 11A tablet pcOperating SystemWindows 10 My Question or Issue This has been an issue for quite some time and I'm noticing it more and more as ads become videos instead of just audio. The ads and some music videos eve...

  • Newbie
  • Plan Free Country  USA   Device Nextbook 11A tablet pc Operating System Windows 10   My Question or Issue  This has been an issue for quite some time and I'm noticing i...
  • meahtenoha
  • Spotify
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

How to set Shuffle as default on SPotify app (Android)

PlanPremiumCountryNetherlandsDeviceAndroid (OnePlus5)Operating SystemAndroid OreoMy Question or IssueHi! Recently I noticed that Spotify turns shuffle off everytime I open a new playlist. I find this very irritating seeing as I almost always listen t...

  • Regular
  • Plan Premium Country Netherlands Device Android (OnePlus5) Operating System Android Oreo My Question or Issue Hi!   Recently I noticed that Spotify turns shuffle off everytime I ...
  • 558 Views
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  • 0 likes
  • 558 Views
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LastFM scrobbling not working anymore after update

hi, even though lastFM is connected (no need to repeat this, I checked, it is connected), LastFM stopped scrobbling. I can see the Spotify track being played on LastFM, but when it gets to the end its not scrobbled.any chance you will fix this soon?

  • Music Fan
  • hi,   even though lastFM is connected (no need to repeat this, I checked, it is connected), LastFM stopped scrobbling. I can see the Spotify track being played on LastFM, but when it gets to t...
  • ganomi
  • Casual Listener
  • 2994 Views
  • 7 replies
  • 12 likes
  • 2994 Views
  • 7 replies
  • 12 likes

General dissatisfaction about functionality of the spotify application

PlanPremiumCountryNetherlandsDeviceDesktop (Windows 10) & Samsung S5My Question or IssueOver the years I have become increasingly dissatisfied with the technical functionalities available in Spotify. Primarily, saving songs/album on either your deskt...

  • Casual Listener
  • Plan Premium Country Netherlands Device Desktop (Windows 10) & Samsung S5 My Question or Issue Over the years I have become increasingly dissatisfied with the technical functionalities ava...
  • 209 Views
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  • 209 Views
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can't play the current song - win 10 / part 2

I'm constantly getting this error message: "can't play the current song " and the Win10 app is not moving to the next song. I have to click on the "next song" button to continue listennig. This happens only on my Win 10 PC (with Spotify app installed...

  • Music Fan
  • I'm constantly getting this error message: "can't play the current song " and the Win10 app is not moving to the next song.  I have to click on the "next song" button to continue listennig. This...
  • IanWillis
  • Casual Listener
  • 2563 Views
  • 11 replies
  • 1 likes
  • 2563 Views
  • 11 replies
  • 1 likes

Can't rate songs

PlanPremiumCountrySweden DevicePCOperating SystemWin7 x64 My Question or IssueCan't rate the songs I like. Why do they have to be on radio=someone else's playlist to rate them? I'm an active user and seek out songs from ANY source. If they are good I...

  • Music Fan
  • Plan Premium Country Sweden  Device PC Operating System Win7 x64   My Question or Issue Can't rate the songs I like. Why do they have to be on radio=someone else's playlist to rat...
  • 590 Views
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  • 3 likes
  • 590 Views
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  • 3 likes

Can't connect shazam to spotify

Hello, I cannot connect shazam to spotify, the option "Connect" on Shazam settings is doesn't appear.

  • Newbie
  • Hello, I cannot connect shazam to spotify, the option "Connect" on Shazam settings is doesn't appear.  
  • Loxer
  • Spotify Star
  • 1299 Views
  • 4 replies
  • 5 likes
  • 1299 Views
  • 4 replies
  • 5 likes

Solved!! Low quality with premium on android

Hello, I have Samsung note 5 and I recently upgraded to premium but the quality is bad. I manage to hear great quality on my pc but on the phone, it is just bad. I have all the settings to the highest quality, checked the equalizer, tried with a few ...

  • Casual Listener
  • Hello,  I have Samsung note 5 and I recently upgraded to premium but the quality is bad. I manage to hear great quality on my pc but on the phone, it is just bad. I have all the settings to the...
  • yk3
  • Casual Listener
  • 3240 Views
  • 2 replies
  • 0 likes
  • 3240 Views
  • 2 replies
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How to find liked songs?

How do I find the songs I have liked? When I have heard a song I've liked in Discover Weekly, I have clicked like, expecting to find a list of liked songs later. I see this question has been asked before, but I can't find an answer.

  • Regular
  • How do I find the songs I have liked? When I have heard a song I've liked in Discover Weekly, I have clicked like, expecting to find a list of liked songs later. I see this question has been asked be...
  • Loxer
  • Spotify Star
  • 118615 Views
  • 17 replies
  • 27 likes
  • 118615 Views
  • 17 replies
  • 27 likes

Popular Playlists not appearing on web player

PlanPremiumCountry CanadaDeviceWindows PCOperating SystemWindows 7 My Question or Issue Logged in to the web player on windows desktop today. Normally I go to the Genre/Moods tab and when I select the genre i want the first options are the "Popular P...

  • Newbie
  • Plan Premium Country  Canada Device Windows PC Operating System Windows 7   My Question or Issue  Logged in to the web player on windows desktop today. Normally I go to the G...
  • 181 Views
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  • 181 Views
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Superuser Contribution RickGroeneweg98

Hi, I'm getting errors when playing local files in a playlist. I've manually added some .MP3 files in my 'C:\users\music' directory and imported this from Spotify. The .MP3 files work (encoded properly, not corrupt). These tracks won't play in a play...

  • Newbie
  • Hi,   I'm getting errors when playing local files in a playlist. I've manually added some .MP3 files in my 'C:\users\music' directory and imported this from Spotify. The .MP3 files work (encod...
  • Julian
  • Moderator
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
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Solved!!Superuser Contribution NEW RELEASES don't update

Hello, i suscribe for few weeks and i see that new release section not update for new music, why it that?(check in desktop and anodrd and web player)

  • Gig Goer
  • Hello, i suscribe for few weeks and i see that new release section not update for new music, why it that? (check in desktop and anodrd and web player)
  • Julian
  • Moderator
  • 2199 Views
  • 4 replies
  • 0 likes
  • Android App
    Desktop bug
    new release
  • 2199 Views
  • 4 replies
  • 0 likes

Solved!! Spotify does not show up in Windows Volume Mixer!

After formatting my PC (Windows 10 64bit) Spotify no longer shows up in the volume mixer (see picture). I use PCPanel to control sound via volume mixer, so I need Spotify there for it to work. Has anyone had a similar issue, or maybe know about a fix...

  • Casual Listener
  •   After formatting my PC (Windows 10 64bit) Spotify no longer shows up in the volume mixer (see picture).   I use PCPanel to control sound via volume mixer, so I need Spotify there for i...
  • Jørnar
  • Casual Listener
  • 29037 Views
  • 4 replies
  • 0 likes
  • 29037 Views
  • 4 replies
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Maybe fix your algorithms?

I started a radio based on the artist Colin Hay. Spotify seems to think this means I like music by random guys named Colin. Surely this must be a mistake?Please fix this because it sucks.

  • Newbie
  • I started a radio based on the artist Colin Hay. Spotify seems to think this means I like music by random guys named Colin. Surely this must be a mistake? Please fix this because it...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Spotify doesn't work after windows 10 update

Hello Everyone, I have a issue about new windows10 update. After this update spotify doesn't work. It's starting like normal but the application doesn't give any view so I can't do anything. Trying to find a solution this problem I have installed the...

  • Casual Listener
  • Hello Everyone,   I have a issue about new windows10 update. After this update spotify doesn't work. It's starting like normal but the application doesn't give any view so I can't do anything....
  • ni_l-wvzzscok
  • Casual Listener
  • 2523 Views
  • 8 replies
  • 2 likes
  • Windows 10
  • 2523 Views
  • 8 replies
  • 2 likes