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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145612 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130569 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10983 Views

1 replies

6 likes

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Rearrange Songs Within A Playlist

Why is your rearrange system so flaky. Why is your help so bad. I have no green arrows (ordering) ticked, I still can't rearrange the songs within my playlist. I am clearly not the only person who keeps on having this problem. WHY???????????????????

Casual Listener

  Why is your rearrange system so flaky. Why is your help so bad. I have no green arrows (ordering) ticked, I still can't rearrange the songs within my playlist. I am clearly not the only perso...

Sebasty

Community Legend

359 Views

1 replies

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Solved!! Friend Activity and Daily Mix

PlanPremiumCountry United StatesDeviceHomebuilt Windows 10 PCOperating SystemWindows 10 My Question or Issue The daily mix and friend activity tabs don't work or display on my desktop client; however, when I force the desktop client to play my daily ...

Casual Listener

Plan Premium Country  United States Device Homebuilt Windows 10 PC Operating System Windows 10   My Question or Issue  The daily mix and friend activity tabs don't work or di...

Headcase0

Casual Listener

1648 Views

4 replies

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Daily Mix present on mobile, present but empty on web, not present at all on desktop

PlanFreeCountryUSDeviceDell XPS 15 9560, moto x4Operating SystemWindows 10 (running from installed application, not UWP/Windows store app), Android 8.1.0 My Question or IssueDaily Mixes have appeared on my phone ever since I got my account, even befo...

Regular

Plan Free Country US Device Dell XPS 15 9560, moto x4 Operating System Windows 10 (running from installed application, not UWP/Windows store app), Android 8.1.0   My Question or Issue ...

Sebasty

Community Legend

766 Views

6 replies

1 likes

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Tracks not playing to end

PlanPremiumCountryUS DevicePCOperating SystemWindows 10 My Question or Issue After the new app upgraded, I sometimes have problems with tracks not playing entirely, or stopping and restarting.I tried a clean reinstall, but it still occurs.

Visitor

Plan Premium Country US  Device PC Operating System Windows 10   My Question or Issue  After the new app upgraded, I sometimes have problems with tracks not playing entirely,...

user-removed

Not applicable

895 Views

2 replies

0 likes

not playing properly
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Friend feed glitches

PlanFreeCountry Belgium Operating SystemWindows 10 My Question or Issue Hello, i've been experiencing an issue with my friend feed for quite a while now. Some of my friends just suddenly disappear of it and i have to unfollow them and then follow the...

Newbie

  Plan Free Country  Belgium   Operating System Windows 10   My Question or Issue  Hello, i've been experiencing an issue with my friend feed for quite a while now....

378 Views

0 replies

0 likes

Friend Feed
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Shelf life of downloaded music? Playable on iPod?

Geezer here, mildly confused. Today, I'm confused about Spotify. Tomorrow, who can say? 1. Does downloaded music have a shelf life? That is, will it remain on my target device—regardless of Wi-Fi availability—as long as I have a Spotify Premium membe...

Regular

Geezer here, mildly confused. Today, I'm confused about Spotify. Tomorrow, who can say?   1. Does downloaded music have a shelf life? That is, will it remain on my target device—regardless of ...

BrooksNYC

Regular

558 Views

2 replies

0 likes

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Latest update corrupted Win10 settings

PlanPremiumCountry USADeviceIntel i9 10/20 core, 64 GB memory.Operating System(Windows 10,ver. 1803) My Question or Issue Spotify did an update yesterday and it corrupted my computer running Win 10 Pro ver. 1803 1. After the update, Windows startup i...

Regular

Plan Premium Country  USA Device Intel i9  10/20 core, 64 GB memory. Operating System (Windows 10,ver. 1803)   My Question or Issue  Spotify did an update yesterday and ...

Sebasty

Community Legend

1346 Views

3 replies

0 likes

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Solved!! I just got new Spotify look

The whole app is now black instead of dark. Actually, there are 3 different shades of black visible and it looks absolutely terrible. Why change something that was not an issue.

Regular

The whole app is now black instead of dark. Actually, there are 3 different shades of black visible and it looks absolutely terrible. Why change something that was not an issue.  

monoaudiostereo

Regular

1688 Views

5 replies

0 likes

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Spotify doesn't properly shuffle my songs

PlanPremiumCountryUnited KingdomDeviceLenovo T470Operating SystemWindows 10 My Question or Issue When I shuffle all songs from the Desktop app, I end up with the same 5 or 6 artists being played over and over. I have almost 6,500 songs saved, from ar...

Newbie

Plan Premium Country United Kingdom Device Lenovo T470 Operating System Windows 10   My Question or Issue  When I shuffle all songs from the Desktop app, I end up with the same 5 ...

280 Views

0 replies

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Solved!! Customization of playlists (cover and description box)

Hello everyone. Recently I tried to change my playlist descriptions but they don't change. Cover image changes, I can add new descriptions but I can't change the old ones. Can you help? PlanPremiumCountryTurkeyDeviceSamsung laptopOperating SystemWind...

Casual Listener

Hello everyone. Recently I tried to change my playlist descriptions but they don't change. Cover image changes, I can add new descriptions but I can't change the old ones. Can you help?   ...

beyzaunal

Casual Listener

476 Views

2 replies

0 likes

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Meine Playlist läuft nicht weiter

Windows 10 My Question or Issue Ich habe Premium seit einem Monat alles lief bisher super, seit 3 Tagen kann ich aber gewisse Playlisten nicht weiter laufen lassen, ich starte den Song, dieser läuft auch aber danach wird die Playlist nicht weiter ges...

Newbie

  Windows 10   My Question or Issue  Ich habe Premium seit einem Monat alles lief bisher super, seit 3 Tagen kann ich aber gewisse Playlisten nicht weiter laufen lassen, ich starte...

960 Views

0 replies

0 likes

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Strange problem. Will not play a full album

PlanPremiumCountryDK DevicePCOperating SystemWindows 10 My Question or IssueBefore in time, I could click an album and it would play the hole album. Now after lisning to one song from an album, it jumps to another album (allways the same).Strange, it...

Visitor

Plan Premium Country DK  Device PC Operating System Windows 10   My Question or Issue Before in time, I could click an album and it would play the hole album. Now after lisning to...

Sebasty

Community Legend

315 Views

1 replies

0 likes

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Phantom devices interrupting playback or playing without authorisation

PlanPremiumCountryPolandDeviceLaptop, PC, Android phone (HTC One M9 PCE)Operating SystemWindows 7, Windows 8.1, Android My Question or IssueFor the last couple weeks I have been having this problem: some random playlists including dance music (that I...

Regular

Plan Premium Country Poland Device Laptop, PC, Android phone (HTC One M9 PCE) Operating System Windows 7, Windows 8.1, Android   My Question or Issue For the last couple weeks I have b...

emperor_krk

Regular

969 Views

4 replies

0 likes

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Spotify connectivity doesn't survive non-proxy/http-proxy transitions

When moving my computer from the office back home, or vice versa, the connectivity is dropped and I need to restart spotify to re-connect to the services. Restarting spotify is not a satisfactory solution, spotify needs to be able to handle the trans...

Regular

When moving my computer from the office back home, or vice versa, the connectivity is dropped and I need to restart spotify to re-connect to the services.   Restarting spotify is not a satisfa...

461 Views

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O Spotfy não consegue tocar isso no momento

PlanPremiumCountryBrasilDeviceazus zenphone 5 / windows 10 My Question or Issue Certas Musicas após eu ter comprado o plano premium simplesmente não tocam, nem no celular nem no desktop, isso está se tornando muito chato, pois boa parte do meu acervo...

Newbie

Plan Premium Country Brasil Device azus zenphone 5 / windows 10     My Question or Issue  Certas Musicas após eu ter comprado o plano premium simplesmente não tocam, nem no ce...

Bittencourt

Spotify Star

3680 Views

1 replies

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Solved!! Spotify can't play this right now. If you Have the file on your computer you can import it

PlanPremiumCountryUnited States DevicePC and Galaxy Note 8Operating SystemWindows 10 My Question or Issue I am in the process of testing Spotify to see if I can start using it as my main music service. The only issue I'm wrestling with, is the random...

Casual Listener

Plan Premium Country United States   Device PC and Galaxy Note 8 Operating System Windows 10   My Question or Issue  I am in the process of testing Spotify to see if I can s...

Sebasty

Community Legend

2088 Views

3 replies

0 likes

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Solved!! album art disappeared

PlanFreeOperating Systemlaptop My Question or Issuethe album art has disappeared on my laptop and i dont know what i did to make it go away or how to get it back. this obviously isnt very important but i want it back please. :))

Casual Listener

  Plan Free Operating System laptop    My Question or Issue the album art has disappeared on my laptop and i dont know what i did to make it go away or how to get it back. this ...

evie_harris03

Casual Listener

1821 Views

2 replies

0 likes

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Solved!! Offline Songs Storage

i changed the path of the Offline Songs Storage but i want it changed back to the default path.what is the default path of Offline Songs Storage?thanks in advance!

Casual Listener

i changed the path of the Offline Songs Storage but i want it changed back to the default path. what is the default path of Offline Songs Storage? thanks in advance!

DennyEMufc

Roadie

7517 Views

1 replies

1 likes

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Search doesn't find all albums

PlanFreeCountry UKDeviceLaptop & iPhoneOperating SystemWindows 10 and IOS My Question or Issue Search in Web Player and App doesn't find all songs/albums.For example, a search for Marina Prior finds 3 or 4 albums in both Web Player and the App, but n...

Newbie

Plan Free Country  UK Device Laptop & iPhone Operating System Windows 10 and IOS   My Question or Issue  Search in Web Player and App doesn't find all songs/albums. For ...

Sebasty

Community Legend

317 Views

1 replies

0 likes

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Searching for new songs: Can't pick song after sorting columns

PlanPremium DeviceDesktopOperating SystemWindows 10 My Question or IssueI've noticed a pretty messed up thing today.I'm on desktop currently, and I'm looking up new songs now in any playlists I have, so I search and find results, just like usual.I ge...

Regular

Plan Premium   Device Desktop Operating System Windows 10   My Question or Issue I've noticed a pretty messed up thing today. I'm on desktop currently, and I'm looking up new song...

s0lstickan

Regular

731 Views

2 replies

1 likes

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