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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1853 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147673 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132834 Views

294 replies

22 likes

  • 132834 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11119 Views

1 replies

6 likes

  • 11119 Views
  • 1 replies
  • 6 likes

Superuser Contribution is there any tag information available related to the different playlists? accessible?

looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice by clicking the playlist link in this Excel sheet. thanks

Casual Listener

looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice by clicking the playlist link in...

Peter

Spotify Legend

459 Views

1 replies

0 likes

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Superuser Contribution This year, why must I log in each time i start spotify?

Recently, as in some time in the last 4 months, Spotify requests me to login each time i start the program. This is no good, as i move from place to place and dont have internet access. Im in the remote jungle. It wasnt always like this, is this an i...

Regular

Recently, as in some time in the last 4 months, Spotify requests me to login each time i start the program. This is no good, as i move from place to place and dont have internet access. Im in the rem...

Jemi

Spotify Legend

1500 Views

6 replies

0 likes

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Superuser Contribution I'm hearing and seeing foreign language Ads

PlanFree/PremiumCountry AustraliaDeviceLenovo Yoga 510Operating SystemWindows 10My Question or Issue I'm hearing and seeing foreign language ads and I don't know what to do to fix it either (I have uninstalled and reinstalled). Could you please help ...

Newbie

Plan Free/Premium Country  Australia Device Lenovo Yoga 510 Operating System Windows 10 My Question or Issue  I'm hearing and seeing foreign language ads and I don't know what to d...

Peter

Spotify Legend

336 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Unwanted playlists arrive every day even after unfollowing

PlanPremiumCountry AustraliaDeviceDesktopOperating System Windows 10 My Question or Issue Unwanted playlists are arriving from the same source evey day even after unfollowing the source

Casual Listener

Plan Premium Country  Australia Device Desktop Operating System  Windows 10   My Question or Issue  Unwanted playlists are arriving from the same source evey day even af...

Jemi

Spotify Legend

422 Views

3 replies

0 likes

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  • 3 replies
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Unliked song

Hi. I've just unliked a song by mistake and I would like to get it back somehow. A few weeks ago I did the same thing and I got the song back by contacting the spotify support via the live chat. Now I'm not able to find the live chat. Can you help me...

Casual Listener

  Hi. I've just unliked a song by mistake and I would like to get it back somehow.   A few weeks ago I did the same thing and I got the song back by contacting the spotify support via th...

akarandom

Casual Listener

513 Views

1 replies

0 likes

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Solved!! Cannot Prevent Spotify from Launching on Startup

PlanPremiumCountry USADeviceCustom pcOperating SystemWindows 10Spotify Version1.0.90.268.ga8a0ceb4 (Windows Store version) My Question or Issue I cannot prevent Spotify from launching on startup short of uninstalling it. Yes, I have set "Open Spotify...

Regular

Plan Premium Country  USA Device Custom pc Operating System Windows 10 Spotify Version 1.0.90.268.ga8a0ceb4 (Windows Store version)   My Question or Issue  I cannot prevent...

dyllandry

Regular

1348 Views

3 replies

0 likes

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Superuser Contribution Local Files not appearing

PlanPremium DevicePCOperating SystemWindows 10 My Question or Issue As in subject: my local mp4 files are not appearing in Spotify, I already have got QuickTime installed and updated as it's been said in FAQ (or somewhere else, anyway it was official...

Casual Listener

Plan Premium   Device PC Operating System Windows 10   My Question or Issue  As in subject: my local mp4 files are not appearing in Spotify, I already have got QuickTime insta...

Ksorek

Casual Listener

3209 Views

5 replies

0 likes

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Superuser Contribution Quiet Song

PlanPremiumCountry GermanyDevicePCOperating SystemWindows 10 My Question or IssueEvery song I hear has the same volume, but this one specific song called "Gee" by "Girls' Generation". In comparison to every other song this one song is very very quiet...

Casual Listener

  Plan Premium Country  Germany Device PC Operating System Windows 10   My Question or Issue Every song I hear has the same volume, but this one specific song called "Gee" b...

Peter

Spotify Legend

637 Views

3 replies

0 likes

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Superuser Contribution Greyed out songs in playlist

When I view a playlist I created with 240 songs on a windows desktop, it now has many songs greyed out (seemingly randomly). When I click on the song, it comes up with "Spotify can't play this right now. If you have the file on your computer you can ...

Newbie

    When I view a playlist I created with 240 songs on a windows desktop, it now has many songs greyed out (seemingly randomly). When I click on the song, it comes up with "Spotify can't ...

Peter

Spotify Legend

468 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Scrollbar problem

Hi, when i listen an track in browser on Spotify, the scrollbar appears and disappears, it can be seen in video https://streamable.com/rzwf2 does anyone know how to fix it?

Regular

Hi, when i listen an track in browser on Spotify, the scrollbar appears and disappears, it can be seen in video https://streamable.com/rzwf2 does anyone know how to fix it?

DaniStefan666

Regular

486 Views

4 replies

0 likes

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Disabling A Sound Device Spotify Uses in Windows 10 Stops Playing Music Needs Restart

PlanPremiumCountry AustraliaDeviceCustom:i7 770016gb ramAsrock pro4 B350mOperating SystemWindows 10 PreconditionsHave a sound device playing music through SpotifyRepo1. Right click Sounds mixer notification in Windows 10 2. Click sounds then go to th...

Newbie

  Plan Premium Country  Australia Device Custom: i7 7700 16gb ram Asrock pro4 B350m Operating System Windows 10   Preconditions Have a sound device playing music through ...

638 Views

0 replies

0 likes

bug
Sound device
Windows 10
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Superuser Contribution "spotify can't play this right now" Message on every song, won't play anything.

PlanPremiumCountry USADeviceDesktopOperating SystemWindows 10 My Question or Issue No songs are playing, about to cancel service

Newbie

Plan Premium Country  USA Device Desktop Operating System Windows 10  My Question or Issue   No songs are playing, about to cancel service   

Peter

Spotify Legend

877 Views

1 replies

0 likes

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Solved!!Superuser Contribution Spotify plays by itself after being paused

Windows 10 and Free plan. On my headphones, Sennheiser HD 660 S, whenever I pause Spotify, it would unpause itself or just play by itself after ~10-15 seconds. It only does this on these headphones, I don't know if it is Spotify not working with it o...

Newbie

Windows 10 and Free plan.   On my headphones, Sennheiser HD 660 S, whenever I pause Spotify, it would unpause itself or just play by itself after ~10-15 seconds. It only does this on these hea...

Peter

Spotify Legend

6407 Views

1 replies

1 likes

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Need Help

I need help with a problem I am having with the Windows Desktop version of Spotify, but I cannot figure out how to post in Ongoing Issues. Am I not allowed to, since I am a "Newbie" in the forums?

Newbie

I need help with a problem I am having with the Windows Desktop version of Spotify, but I cannot figure out how to post in Ongoing Issues. Am I not allowed to, since I am a "Newbie" in the forums?

Billy-J

Spotify Star

388 Views

1 replies

0 likes

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Superuser Contribution Spotify not playing any songs want to import all songs

PlanPremiumCountry EnglandDevicePCOperating SystemWindows 10 My Question or Issue When ever i try to play anything that isnt downloaded or anything downloaded im asked to import it, it was playing fine a few minutes ago

Newbie

Plan Premium Country  England Device PC Operating System Windows 10   My Question or Issue  When ever i try to play anything that isnt downloaded or anything downloaded im as...

Peter

Spotify Legend

333 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I can't transfer ALL my MP3 from my PC to my Android device

PlanFreeCountry FRANCEDevicePC + OnePlus 6Operating SystemWin 7 + Android My Question or Issue On my PC, I can add a "local" files folder and I can play them from Spotify PCLocal filesand I can play them from Spotify PCPlayingNow, I create a playlist...

Casual Listener

Plan Free Country  FRANCE Device PC + OnePlus 6 Operating System Win 7 + Android   My Question or Issue   On my PC, I can add a "local" files folder  and I ca...

Arkthur_US

Music Fan

543 Views

3 replies

0 likes

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Solved!! Can't install Spotify because I'm using administrator account?

I'm using Windows 7, and of course I'm the administrator... Why does the Spotify program refuse to install, and tell me I can't install it on an administrator account, but only on a normal account. Whut?? I got one account, one user, it's me!There mu...

Casual Listener

I'm using Windows 7, and of course I'm the administrator...   Why does the Spotify program refuse to install, and tell me I can't install it on an administrator account, but only on a normal a...

jercho

Casual Listener

14077 Views

2 replies

0 likes

fail
installation
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  • 2 replies
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Podcast Playback Not Resetting When Finished

PlanFree/PremiumCountry United KingdonDeviceWindows 10 & Android My Question or IssueSo I listen to a lot of podcasts, normally when I'm commuting or exercising. I also like to listen to podcast before going to sleep. A lot of the time I will fall as...

Casual Listener

Plan Free/Premium Country  United Kingdon Device Windows 10 & Android  My Question or Issue So I listen to a lot of podcasts, normally when I'm commuting or exercising. I also li...

Tropical_Pigeon

Casual Listener

1004 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Bug - Explicit Songs that should be explicit are not.

PlanPremium FamilyCountry US Operating SystemEffects all platforms (Desktop Client, Web Player, Mobile) My IssueSongs that are marked "Explicit" are not playing the explicit versions. For example, "G-Eazy - The Beautiful & Damned - Legend". I've also...

Casual Listener

Plan Premium Family Country  US     Operating System Effects all platforms (Desktop Client, Web Player, Mobile)   My Issue Songs that are marked "Explicit" are not playi...

702 Views

0 replies

1 likes

Android
apple
bug
explicit content
osx
Web Player
Windows
  • 702 Views
  • 0 replies
  • 1 likes

Best of DBZ Vol 3 Not Available?

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or IssueFor a few years now I've had a playlist with all of Bruce Faulkners Dragon Ball Z soundtracks that I like listening to but for some reason volumes 1 to 6 and 2 ext...

Newbie

Plan Premium Country United Kingdom Device PC Operating System Windows 10   My Question or Issue For a few years now I've had a playlist with all of Bruce Faulkners Dragon Ball Z sound...

639 Views

0 replies

2 likes

  • 639 Views
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