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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1830 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147307 Views

83 replies

27 likes

  • 147307 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132571 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11100 Views

1 replies

6 likes

  • 11100 Views
  • 1 replies
  • 6 likes

"Connect with Spotify" button doesn't work on website

I don't know if this is something that can be helped but it never hurts to ask. So chillhop music has their own website where you can like and save a song to your Spotify account as it plays live through their youtube. In the upper right-hand corner ...

Newbie

I don't know if this is something that can be helped but it never hurts to ask.   So chillhop music has their own website where you can like and save a song to your Spotify acco...

MauriceMV

Spotify Star

324 Views

1 replies

0 likes

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Cannot listen to BBC podcasts

PlanFreeCountry UKDeviceDesktopOperating SystemOnline account My Question or Issue I cannot play any podcasts from the BBC yet in the past I could. In the last week I can see new podcasts being added, but I cannot listen to them or older ones. When I...

Casual Listener

Plan Free Country  UK Device Desktop Operating System Online account   My Question or Issue  I cannot play any podcasts from the BBC yet in the past I could. In the last week...

davidcola

Gig Goer

2088 Views

3 replies

1 likes

  • 2088 Views
  • 3 replies
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Solved!! Spotify doesn't play the song I want when the list is ordered by popularity

PlanPremiumCountryFrance DevicePCOperating SystemWindows 10 My Question or Issue I do a search of songsI got the list of songsI select the "thumb up" in order to order the list by popularity/most listened and then I want to play one of the song but i...

Regular

Plan Premium Country France  Device PC Operating System Windows 10   My Question or Issue  I do a search of songs I got the list of songs I select the "thumb up" in order t...

Darrepac

Regular

1063 Views

2 replies

0 likes

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Concerning Music that Has Disappeared

I have run into this Issue using Spotify on both my Windows 7 desktop, my Windows 10 laptop, and my Android phone ony my premium account, though I believe the issue to be with Spotify's database rather than my individual devices. While listening to m...

Newbie

  I have run into this Issue using Spotify on both my Windows 7 desktop, my Windows 10 laptop, and my Android phone ony my premium account, though I believe the issue to be with Spotify's datab...

jsannn

Community Legend

425 Views

1 replies

0 likes

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Problem with the ads

PlanFreeCountryArgentinaDevice(Notebook RCA with Intel i3 and 4GB RAM)Operating System(Windows 10) My Question or IssueI have a problem with the Spotify PC app. When I am listenning three or five songs in a row, appear an advertising but it is logic ...

Casual Listener

Plan Free Country Argentina Device (Notebook RCA with Intel i3 and 4GB RAM) Operating System (Windows 10)   My Question or Issue I have a problem with the Spotify PC app. When I am lis...

EmiCalvin

Casual Listener

813 Views

2 replies

0 likes

Ads playing wrong
  • 813 Views
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How much time is left of a song

It would be very useful if you can see how much time is left of each song while playing. Today you see how much time each song has been played, and you can see how many minutes/sec each song is long. It would be better to see how much time is left.

Newbie

It would be very useful if you can see how much time is left of each song while playing.    Today you see how much time each song has been played, and you can see how many minutes/sec eac...

Loxer

Community Legend

692 Views

1 replies

0 likes

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  • 0 likes

Error code: 17

PlanFree/PremiumCountry SpainOperating SystemWIndows 7, Android, IOS My Question or Issuei cant use spotify on my phone and on my desktop pc now for a couple of weeks. i have no idea why.. on pc i get this error (attached) the spotify webplayer works...

Casual Listener

  Plan Free/Premium Country  Spain Operating System WIndows 7, Android, IOS   My Question or Issue i cant use spotify on my phone and on my desktop pc now for a couple of week...

TommiTheatralo

Casual Listener

518 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Superuser Contribution Bug or Not?

Hi guys. I experience this awhile ago. I'm on my Spotify (Desktop App) I'm trying to arrange my songs by categories. I even created folders and sub-folders to group them accordingly. But, as I'm doing this, something strange that happens. This is wha...

Composer

Hi guys.   I experience this awhile ago. I'm on my Spotify (Desktop App) I'm trying to arrange my songs by categories. I even created folders and sub-folders to group them accordingly. But, as...

Katerina

Spotify Legend

679 Views

2 replies

0 likes

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Error code 17 Firewall

Error code 17 firewall since about 2 days ago i've tried alot already so please dont give me that basic Stuff of Restarting and things like that already tried it not gonna work give me a whole new solution please, Thank you very much.

Casual Listener

Error code 17 firewall since about 2 days ago i've tried alot already so please dont give me that basic Stuff of Restarting and things like that already tried it not gonna work give me a whole new so...

BasedGodSin

Casual Listener

539 Views

2 replies

0 likes

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  • 2 replies
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Artists from Library Sizing Incorrect

PlanPremiumCountryUnited StatesDeviceMSI LaptopOperating SystemWindows 10 My Question or Issue When I use the spotify app on my laptop, the artists from library page for each artsist has a weird sizing issue where the numbers of songs and times go al...

Casual Listener

Plan Premium Country United States Device MSI Laptop Operating System Windows 10   My Question or Issue  When I use the spotify app on my laptop, the artists from library page for...

Loxer

Community Legend

625 Views

3 replies

0 likes

  • 625 Views
  • 3 replies
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Superuser Contribution Shutting down Windows without closing Spotify first resets current song

PlanPremiumDeviceDesktop PCOperating SystemWindows 10 x64 My Question or Issue Whenever I listen to songs and reboot or shutdown my PC without closing Spotify first, the current song is forgotten and reset and I may end up in a completely different p...

Regular

Plan Premium Device Desktop PC Operating System Windows 10 x64   My Question or Issue  Whenever I listen to songs and reboot or shutdown my PC without closing Spotify first, the cur...

s0m3guy

Regular

1592 Views

6 replies

0 likes

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Solved!! Offline Song Storage

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueWhen I change the Offline Song Location in the Advanced Settings from the default C:\ location to my local D:\ drive, it doesn't hold. When I restart Spotify App, it reverts b...

Visitor

Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue When I change the Offline Song Location in the Advanced Settings from the default C:\ location to m...

DennyEMufc

Roadie

1131 Views

4 replies

0 likes

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It plays another track than selected

Spotify desktop updated. PremiumWindows 10 Search ArtistClick Songs See AllOrder by preference (thumb on the right)Click a trackTrack selected is not played, but another track is played

Gig Goer

Spotify desktop updated. Premium Windows 10   Search Artist Click Songs See All Order by preference (thumb on the right) Click a track Track selected is not played, but another track is...

clatix

Gig Goer

414 Views

2 replies

0 likes

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Spotify Ad - Spotify Premium in lower right corner of screen

PlanPremium for FamilyCountry DenmarkDevicePCOperating SystemWindows 10 My Question or Issue Hi, I'm running the desktop version of Spotify and I'm logged in to my Spotify Premium for Family account, but I get this little annoying box in the lower ri...

Newbie

Plan Premium for Family Country  Denmark Device PC Operating System Windows 10   My Question or Issue  Hi,   I'm running the desktop version of Spotify and I'm logged ...

Billy-J

Spotify Star

725 Views

1 replies

0 likes

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Solved!!Superuser Contribution Bluetooth session end annoyance

PlanPremiumCountry FranceDevicePCWindows 10 official Spotify app My Question or Issue HiAt home, I use a PC with a sound systme and I switch audio to a bluetooth speaker system when I amin another room. Switching this way works perfectly and Spotify'...

Newbie

Plan Premium Country  France Device PC Windows 10 official Spotify app   My Question or Issue  Hi At home, I use a PC with a sound systme and I switch audio to a bluetooth sp...

Peter

Spotify Legend

594 Views

1 replies

0 likes

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Solved!! Stations not working

PlanPremiumCountry Costa RicaDeviceComputerOperating SystemWindows 10 My Question or Issue I want to use Radio Stations but I cannot make it work. I used the app from the Website first, now I'm using the Window10 App but still not work. Tried with di...

Newbie

Plan Premium Country  Costa Rica Device Computer Operating System Windows 10   My Question or Issue  I want to use Radio Stations but I cannot make it work. I used the app fr...

Loxer

Community Legend

2800 Views

1 replies

0 likes

Issues
Radio
stations
Troubleshooting
windows10
  • 2800 Views
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Solved!! Add artist hyperlinks to a Spotify playlist?

Hey Spotify fam! Is it possible to add hyperlinks to a Spotify playlist? I want to credit the newwest artist added to my playlist each week.

Composer

Hey Spotify fam!   Is it possible to add hyperlinks to a Spotify playlist? I want to credit the newwest artist added to my playlist each week. 

keepbouncing

Composer

1003 Views

4 replies

0 likes

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Space bar pauses music when trying to search

Windows 10, when trying to search for a song in a playlist; hitting the spacebar pauses the music instead of recognizing the space in the song name. It's frustrating trying to search for any song when it only recognizes your first word until the spac...

Casual Listener

   Windows 10, when trying to search for a song in a playlist; hitting the spacebar pauses the music instead of recognizing the space in the song name.  It's frustrating trying to sea...

motoboat

Casual Listener

735 Views

2 replies

0 likes

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  • 2 replies
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Enormous space took on disk.

PlanFreeCountry PolandDevicePCOperating SystemWindows 10 My Question or IssueEnormous space took on disk.Spotify folder in my AppData was over 6GB, any way to prevent or move it anywhere else?

Gig Goer

  Plan Free Country  Poland Device PC Operating System Windows 10   My Question or Issue Enormous space took on disk. Spotify folder in my AppData was over 6GB, any wa...

DennyEMufc

Roadie

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
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Solved!! Weird bug with the "Songs" section under the library

My Question or IssueI saved like more than 700 songs in the library section but everytime I click on the "Songs" nothing appears and it tells me to "browse" songs.It's like I saved nothing there.If I double click on it,it plays the last two songs tha...

Regular

  My Question or Issue I saved like more than 700 songs in the library section but everytime I click on the "Songs" nothing appears and it tells me to "browse" songs.It's like I saved nothing ...

Loxer

Community Legend

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes