Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
150062 Views
0 replies
26 likes
PlanPremiumCountryFrance DevicePCOperating SystemWindows My Question or Issue My Friend's feed doesn't appear on the right of the desktop. the column is empty, just indicating "see what your friends are listening" but nothing appeears.but i'have conn...
Plan Premium Country France Device PC Operating System Windows My Question or Issue My Friend's feed doesn't appear on the right of the desktop. the column is empty, just...
Spotify Legend
305 Views
1 replies
0 likes
PlanFreeCountry IsraelDevicePCOperating SystemWindows 7 My Question or IssueIs it possible to dislike either an artist or an entire country?---Let's call it as it is - I've grown into a racist... not-nice-person...I live in Israel and learned to desp...
Plan Free Country Israel Device PC Operating System Windows 7 My Question or Issue Is it possible to dislike either an artist or an entire country? --- Let's call it as it is -...
Spotify Legend
397 Views
1 replies
0 likes
PlanPremiumCountry SwitzerlandDeviceSurfface ProOperating SystemWin 10 My Question or IssueComputer is connected via WiFi to home Network with 3 Sonos Speakers. Almost always I don't see any of the sonos devices through spotify connect. Sometimes one...
Plan Premium Country Switzerland Device Surfface Pro Operating System Win 10 My Question or Issue Computer is connected via WiFi to home Network with 3 Sonos Speakers. Almost a...
433 Views
0 replies
0 likes
PlanPremiumCountryFinland DevicePCOperating SystemWindows 10 My Question or Issue It happens way too often to keep ignoring this problem.Every now and then when I start Spotiufy I'm getting "Spotify can't play this right now. If you have the file on ...
Plan Premium Country Finland Device PC Operating System Windows 10 My Question or Issue It happens way too often to keep ignoring this problem. Every now and the...
Spotify Legend
793 Views
1 replies
0 likes
My Question or IssueI recently noticed, that my option for showing my recently played artist in the option menu is reseting itself. This happens everytime, when I close my windows app. I wanted to disable the function of showing my recently played ar...
My Question or Issue I recently noticed, that my option for showing my recently played artist in the option menu is reseting itself. This happens everytime, when I close my windows app. I wa...
Spotify Legend
657 Views
2 replies
4 likes
I have 3 playlists. I've noticed that if I listen to any of them for more than 3 songs, it randomly switches to one of the other playlists. Each one has over 100 songs, so it's not like they ran out of songs. Why is this happening? Running latest ver...
I have 3 playlists. I've noticed that if I listen to any of them for more than 3 songs, it randomly switches to one of the other playlists. Each one has over 100 songs, so it's not like they ran...
441 Views
0 replies
0 likes
PlanFreeCountryUSA DeviceChromebookOperating SystemChromebook My Question or Issue My WiFi is strong and it always works, but whenever I search up songs, it takes forever to load and takes forever to play a playlist, even my playlist and it is annoyi...
Plan Free Country USA Device Chromebook Operating System Chromebook My Question or Issue My WiFi is strong and it always works, but whenever I search up songs, it takes for...
Gig Goer
1075 Views
2 replies
0 likes
PlanPremiumCountrySingaporeDeviceWindows desktop (self built)Operating SystemWindows 10 My Question or IssueHi Whenever i click on a song to play on my Spotify, it doesn't play immediately. The time stays at 0:00, and sometimes the album cover of the...
Plan Premium Country Singapore Device Windows desktop (self built) Operating System Windows 10 My Question or Issue Hi Whenever i click on a song to play on my Spotify...
Newbie
4078 Views
25 replies
2 likes
PlanPremiumCountryIsrael DevicePCOperating SystemWindows 7 My Question or Issue Spotify PC worked just fine. Then I decided to subscribe to premium. The moment I approved it through paypal, I couldnt listen to songs anymore. Why?
Plan Premium Country Israel Device PC Operating System Windows 7 My Question or Issue Spotify PC worked just fine. Then I decided to subscribe to premium. The moment I appr...
Spotify Star
524 Views
1 replies
0 likes
PlanPremiumCountryNorway DeviceHuawei Matebook X ProOperating SystemWindows 10 My Question or Issue Sound level out of Spotify is to low! At max volume it is not enjoyable. I have maxed out all sound levels... as you can see by my attached picture of...
Plan Premium Country Norway Device Huawei Matebook X Pro Operating System Windows 10 My Question or Issue Sound level out of Spotify is to low! At max volume it is not en...
Spotify Star
798 Views
1 replies
0 likes
PlanPremiumCountry USADevicemoto razer (android) and PC app My Question or IssueI've seen similar issues such as this that seem to be device related. But I am having the issue across all platforms. Ill be half way through a song and the song will ski...
Plan Premium Country USA Device moto razer (android) and PC app My Question or Issue I've seen similar issues such as this that seem to be device related. But I am having the iss...
Casual Listener
342 Views
1 replies
0 likes
Another user commented on this and I tried to add a reply to that post but there was no option to do so. For months now, none of the options under Discover (e.g., Top Lists, Genres & Moods) have not been working in my Spotify players for Windows. Thi...
Another user commented on this and I tried to add a reply to that post but there was no option to do so. For months now, none of the options under Discover (e.g., Top Lists, Genre...
340 Views
0 replies
0 likes
PlanFreeCountry USADevicePersonal Gaming Laptop (msi gl62m 7rdx)Operating SystemWindows 10 ( just updated a few days ago) My Question or Issue So for the last day or two every time i've tried to boot up spotify i get this message: "C:Program Files\Wi...
Plan Free Country USA Device Personal Gaming Laptop (msi gl62m 7rdx) Operating System Windows 10 ( just updated a few days ago) My Question or Issue So for the last day o...
Casual Listener
1813 Views
2 replies
0 likes
PlanFreeCountryUnited States DevicePCOperating SystemWindows 10 My Question or Issue "Spotify can't play this right now. If you have the file on your computer you can import it." The issue only began today when I turned my computer on and attempted t...
Plan Free Country United States Device PC Operating System Windows 10 My Question or Issue "Spotify can't play this right now. If you have the file on your computer you...
Gig Goer
22569 Views
5 replies
1 likes
PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10Spotify Version1.0.92.390.g2ce5ec7d (Windows Store version) My Question or IssueMy PC won't load or play music videos.
Plan Premium Country Australia Device PC Operating System Windows 10 Spotify Version 1.0.92.390.g2ce5ec7d (Windows Store version) My Question or Issue My PC won't load or p...
544 Views
0 replies
2 likes
PlanPremiumCountry CanadaDeviceWindows 10 LaptopOperating SystemWindows 10 IssueAfter a while, my spotify will not play any song that i do not have in a playlist or saved to my computer. It only works on my phone, but i like the higher volume on my c...
Plan Premium Country Canada Device Windows 10 Laptop Operating System Windows 10 Issue After a while, my spotify will not play any song that i do not have in a playlist or saved ...
Composer
327 Views
1 replies
0 likes
Plan: PremiumCountry: CanadaDevice: Hp Spectre 13Operating System: Windows 10My Question or Issue: Spotify refuses to play on my pc and says "can't play this right now. If you have the file on yourc omputer you can import it", but it plays perfectly ...
Plan: Premium Country: Canada Device: Hp Spectre 13 Operating System: Windows 10 My Question or Issue: Spotify refuses to play on my pc and says "can't play this right now. If you have the file o...
Spotify Star
420 Views
1 replies
0 likes
When I play songs in larger playlists, Spotify won't play the whole playlist. It would seem as if Spotify just loaded parts of playlists, and played some of the songs. Unless I manually go find some song. When I don't shuffle, I can skip to the next ...
When I play songs in larger playlists, Spotify won't play the whole playlist. It would seem as if Spotify just loaded parts of playlists, and played some of the songs. Unless I manually go find some ...
Casual Listener
5242 Views
1 replies
1 likes
I want to do a queue where randomly selects a song from one of my playlists, and once it finishes, starts another song, from the following playlist I select.I'm posting this, because I don't have the same numbers of song per playlist, I want to liste...
I want to do a queue where randomly selects a song from one of my playlists, and once it finishes, starts another song, from the following playlist I select. I'm posting this, because I don't have t...
Composer
705 Views
3 replies
0 likes
PlanPremiumCountry UKDevicePCOperating System(Windows) My Question or IssueSpotify Playlists on SONOS (Desktop) are not mine - they are actually my brothers
Plan Premium Country UK Device PC Operating System (Windows) My Question or Issue Spotify Playlists on SONOS (Desktop) are not mine - they are actually my brothers
Composer
536 Views
1 replies
0 likes
