Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 37841 Views
  • 75 replies
  • 25 likes
  • 37841 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66128 Views
  • 265 replies
  • 21 likes
  • 66128 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4638 Views
  • 1 replies
  • 6 likes
  • 4638 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144580 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144580 Views
  • 0 replies
  • 26 likes

Can't add music to queue via desktop app when listening on Phone

PlanPremiumCountryUnited Kingdom My Question or IssueAs of recently, when I listen to music on my Android phone and open up the desktop app on either my laptop or PC Spotify connect works fine and I can skip, play, pause and view the music currently ...

  • Casual Listener
  • Plan Premium Country United Kingdom  My Question or Issue As of recently, when I listen to music on my Android phone and open up the desktop app on either my laptop or PC Spotify ...
  • JazzJPH
  • Casual Listener
  • 551 Views
  • 2 replies
  • 0 likes
  • 551 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't move volume slider

I can't move the volume slider at all but I can use the keyboard controls however this is very frustrating it happened randomly so I can't reproduce it but still doesn't work.. PlanFreeOperating SystemWindows 8.1

  • Newbie
  • I can't move the volume slider at all but I can use the keyboard controls however this is very frustrating it happened randomly so I can't reproduce it but still doesn't work..     &nbsp...
  • Daisy
  • Spotify Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

See who's following playlists.

PlanPremiumCountry USADeviceDell Inspiron 3650Operating SystemWindows 10 My Question or Issue I know this has been a thing in the past, and when you removed it, there was a workaround, but can we please be able to see who's following what we make? I ...

  • Casual Listener
  • Plan Premium Country  USA Device Dell Inspiron 3650 Operating System Windows 10   My Question or Issue  I know this has been a thing in the past, and when you removed it, the...
  • fauxroux
  • Casual Listener
  • 1341 Views
  • 2 replies
  • 0 likes
  • Ideas
    Playlists
    Social
  • 1341 Views
  • 2 replies
  • 0 likes

Spotify Not Playing Next Song

PlanFreeCountry United StatesDeviceLaptopOperating SystemWin 10 My Question or Issue My songs will play when I'm on an already created playlist just fine, but if I look up a song from the search bar to play it won't just go to a similar song when it'...

  • Newbie
  • Plan Free Country  United States Device Laptop Operating System Win 10   My Question or Issue  My songs will play when I'm on an already created playlist just fine, but if I ...
  • Loxer
  • Community Legend
  • 1409 Views
  • 1 replies
  • 0 likes
  • 1409 Views
  • 1 replies
  • 0 likes

Solved!! Spotify win10 media overlay question

My Question or Issue I started using the Media keys to play spotify on windows 10 while in another program, the popup overlay shows when I skip song and it shows the name and album art, but the overlay doesn't show what song is currently playing when...

  • Newbie
  •   My Question or Issue   I started using the Media keys to play spotify on windows 10 while in another program, the popup overlay shows when I skip song and it shows the name and album a...
  • Loxer
  • Community Legend
  • 1000 Views
  • 1 replies
  • 0 likes
  • 1000 Views
  • 1 replies
  • 0 likes

Can't find Autoplay in my settings

PlanPremiumCountry UKDevicelaptopOperating System Windows 10,etc.) My Question or Issue I want to activate autoplay at the end of all my playlists, but the autoplay button has disapeared from my settings. I followed the help and it is not there.

  • Newbie
  • Plan Premium Country  UK Device laptop Operating System  Windows 10,etc.)   My Question or Issue  I want to activate autoplay at the end of all my playlists, but the aut...
  • Loxer
  • Community Legend
  • 864 Views
  • 1 replies
  • 0 likes
  • 864 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't play any music

PlanPremiumCountryGermany DeviceLenovo ideapad 520Operating SystemWindows 10 My Question or IssueMy desktopversion of Spotify stopped playing music. The songprogress in the bottom is still running, the next song comes on but there is no sound to be h...

  • Casual Listener
  • Plan Premium Country Germany   Device Lenovo ideapad 520 Operating System Windows 10   My Question or Issue My desktopversion of Spotify stopped playing music. The songprogress i...
  • Eimilein
  • Casual Listener
  • 876 Views
  • 3 replies
  • 0 likes
  • 876 Views
  • 3 replies
  • 0 likes

We Want Autoplay Back

Please add autoplay function again...

  • Newbie
  • Please add autoplay function again...
  • DennyEMufc
  • Roadie
  • 590 Views
  • 3 replies
  • 12 likes
  • 590 Views
  • 3 replies
  • 12 likes

High Cpu Usage (Solved)

Spotify High Cpu Usage Operating System(Windows 10) My Question or IssueMy Issue, Spotify used to Consume so much Cpu.BeforeAfterTry to copy my Settings.(Before you Copy my Settings, Backup your Settings).1/42/43/44/4(Show Advanced Settings - Hide Ad...

50%.png 0.6%.png 1-4.png 2-4.png
  • Visitor
  • Spotify High Cpu Usage   Operating System (Windows 10)   My Question or Issue My Issue, Spotify used to Consume so much Cpu. Before After Try to copy my Settings.(Before you C...
  • 23087 Views
  • 0 replies
  • 14 likes
  • CPU
    high
    Spotify
    Usage
    Usage cpu usage
  • 23087 Views
  • 0 replies
  • 14 likes

Solved!! Radio error-Failed to load

PlanFreeCountry RomaniaDevice Desktop PC Operating SystemWindows 10My Question or Issue Hey....some days ago i saw my radio is saying ''Error Failed to load'' and i deactivated that haardware acceleration and nothing happens....tried to do some more ...

  • Regular
  • Plan Free Country  Romania Device   Desktop PC  Operating System Windows 10 My Question or Issue  Hey....some days ago i saw my radio is saying ''Error Failed to loa...
  • khowin
  • Newbie
  • 2659 Views
  • 8 replies
  • 1 likes
  • 2659 Views
  • 8 replies
  • 1 likes

I would enjoy an integrated Audio Visualization

PlanFreeCountryUnited States of America DevicePCOperating SystemWindows My Question or Issue

  • Newbie
  • Plan Free Country United States of America  Device PC Operating System Windows   My Question or Issue  
  • Loxer
  • Community Legend
  • 266 Views
  • 1 replies
  • 1 likes
  • 266 Views
  • 1 replies
  • 1 likes

Spotify not now playing any music

PlanFree/Country uk Device LENOVO laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify was working but alll of a sudden it is coming up with " This song is not aVAILAble. If you have the file on your computer y...

  • Newbie
  • Plan Free/ Country uk   Device  LENOVO laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My spotify was working but alll of a sudden...
  • Billy-J
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! No sound when playing local files

PlanPremiumCountry GermanyDevicePCOperating SystemWindows 10 My Question or Issue Whenever I try to play a local file spotify seems to play it as normal (progress bar moves) however no sound is output to any device connected. Streamed songs are outpu...

  • Casual Listener
  • Plan Premium Country  Germany Device PC Operating System Windows 10   My Question or Issue  Whenever I try to play a local file spotify seems to play it as normal (progress b...
  • holzblock
  • Casual Listener
  • 5369 Views
  • 1 replies
  • 0 likes
  • 5369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Memory leak when reading local media

PlanPremiumCountry ArgentinaDeviceHP Omen & Lenovo Y50 gaming laptopsOperating SystemWindows 10 My Question or Issue Spotify comprimises windows 10 stability if you add a source with local media. For some reason it claims the whole system memory (my ...

  • Casual Listener
  • Plan Premium Country  Argentina Device HP Omen & Lenovo Y50 gaming laptops Operating System Windows 10   My Question or Issue  Spotify comprimises windows 10 stability if...
  • casperklik
  • Music Fan
  • 693 Views
  • 5 replies
  • 0 likes
  • 693 Views
  • 5 replies
  • 0 likes

App Location in Computer

PlanPremiumCountry CanadaDeviceComputerOperating SystemWindows 10 My Question or Issue I just want to know where the Spotify app is on my computer. Can't find it, can't put it on the desktop. It is in the Start Menu, but it will not show File Locatio...

  • Newbie
  • Plan Premium Country  Canada Device Computer Operating System Windows 10   My Question or Issue  I just want to know where the Spotify app is on my computer. Can't find it, c...
  • Loxer
  • Community Legend
  • 54337 Views
  • 1 replies
  • 4 likes
  • 54337 Views
  • 1 replies
  • 4 likes

Downloaded songs in file explorer

PlanPremiumCountry Device(Acer Laptop)Operating System(Windows 10) My Question or IssueIn my file explorer when I look for music all i see is 00, 0b, 0c etc. I want to export for whatever reason but there isn't any music there.

  • Newbie
  • Plan Premium Country   Device (Acer Laptop) Operating System (Windows 10)   My Question or Issue In my file explorer when I look for music all i see is 00, 0b, 0c etc. I want to e...
  • Loxer
  • Community Legend
  • 2124 Views
  • 1 replies
  • 0 likes
  • 2124 Views
  • 1 replies
  • 0 likes

PC app not syncing music library

It happens to me quite often that I add new songs to my music library using my phone, and then when I open the PC app those songs are missing (app is not synchronizing correctly). Even though that when I open the browser version, I see those songs, t...

  • Casual Listener
  • It happens to me quite often that I add new songs to my music library using my phone, and then when I open the PC app those songs are missing (app is not synchronizing correctly). Even though that wh...
  • Loxer
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

[Your Music] Make 'Your Music' offline on Desktop

PlanPremiumCountry: usa DeviceWindows 10 desktopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is there a way to make a playlist offline on the spotify windows 10 desktop client? I was able to download a playlist on the ...

  • Newbie
  • Plan Premium Country: usa   Device Windows 10 desktop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Is there a way to make a playlist ...
  • Loxer
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

A Firewall may be blocking Spotify. Please update your firewall to allow Spotify...

Hi! I tried logging in to Spotify today but I'm getting this error: "A Firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally, you could try changing the currently used proxy settings[Error Code:17]" I'm not usin...

image.png
  • Casual Listener
  • Hi! I tried logging in to Spotify today but I'm getting this error: "A Firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally, you could try changing the current...
  • azumaran34
  • Newbie
  • 22524 Views
  • 4 replies
  • 3 likes
  • 22524 Views
  • 4 replies
  • 3 likes

Window invisible/bugging

Ive tried reinstalling, but whenever I open spotify (as admin or normally) its invisible and bugs completely.I dont know how to fix this, and I honestly cant find any threads about this topic either. Operating SystemWindows 10

  • Newbie
  •   Ive tried reinstalling, but whenever I open spotify (as admin or normally) its invisible and bugs completely. I dont know how to fix this, and I honestly cant find any threads about this top...
  • ii-zmy_8z76al
  • Newbie
  • 2176 Views
  • 3 replies
  • 1 likes
  • 2176 Views
  • 3 replies
  • 1 likes