Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
86028 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Moderator
808915 Views
505 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Newbie
27727 Views
29 replies
7 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
PlanPremiumCountryUK DevicePCOperating SystemWindows 10 My Question or Issue So, over 2000 songs have disappeared from my main playlist. My password is secure, I didnt delete them, I only have 1 account and i'm not account sharing. Any ideas how i ca...
Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue So, over 2000 songs have disappeared from my main playlist. My password is secu...
Spotify Star
3921 Views
8 replies
0 likes
I updated both the Alexa and Spotify apps and now my Alexa Multi-Room group no longer shows up or plays from Spotify on either iphone, PC or by telling Alexa to play on the "Everywhere" group.All Alexa devces are found and will all play individually....
I updated both the Alexa and Spotify apps and now my Alexa Multi-Room group no longer shows up or plays from Spotify on either iphone, PC or by telling Alexa to play on the "Everywhere" group. All...
932 Views
0 replies
4 likes
PlanPremiumCountryUSA DeviceAsus laptopOperating SystemWindows 10 My Question or Issue I have a few radio stations that play the same list of songs every time I listen to them, while other stations vary the song list every time I play them. Why is th...
Plan Premium Country USA Device Asus laptop Operating System Windows 10 My Question or Issue I have a few radio stations that play the same list of songs every time I lis...
386 Views
0 replies
0 likes
I was just using Spotify as normal when all of a sudden the album art of the song I was listening to disappeared on the bottom left. I've tried changing songs and the album art just never seems to show anymore....I've already looked this up and some ...
I was just using Spotify as normal when all of a sudden the album art of the song I was listening to disappeared on the bottom left. I've tried changing songs and the album art just never se...
426 Views
0 replies
0 likes
So I've got my local files on Spotify, however whenever I click on the 3 dots next to a song that usually brings up a menu to allow me to add the song to a playlist.....nothing happens. I've tried re-importing all of my local songs, I've tried copyin...
So I've got my local files on Spotify, however whenever I click on the 3 dots next to a song that usually brings up a menu to allow me to add the song to a playlist.....nothing happens. I've tried re...
378 Views
0 replies
0 likes
PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 My Question or IssueSpotify crashes on start up.Uninstalled Spotify, deleted local folders, restarted pc, reinstalled Spotify and still crashes. Any solution for this?
Plan Premium Country Norway Device PC Operating System Windows 10 My Question or Issue Spotify crashes on start up. Uninstalled Spotify, deleted local folders, restarted pc, reinsta...
606 Views
0 replies
0 likes
I recently upgraded to Spotify Desktop v1.0.92.390 on Windows 10 (Premium plan), and I immediately noticed that there is a colour gradient line under the artist banner. Please see the attached. Hope you can fix this quickly.
I recently upgraded to Spotify Desktop v1.0.92.390 on Windows 10 (Premium plan), and I immediately noticed that there is a colour gradient line under the artist banner. Please see the attached. &nbs...
507 Views
0 replies
1 likes
PlanPremiumCountryUnited Kingdom DevicePCOperating SystemWindows 10 My Question or IssueMy Playlist Cover Art Gets Deleted, I made cover art on Photoshop that looks similar to something spotify would make, am I allowed?. I will link the playlist art ...
Plan Premium Country United Kingdom Device PC Operating System Windows 10 My Question or Issue My Playlist Cover Art Gets Deleted, I made cover art on Photoshop that lo...
337 Views
0 replies
0 likes
Operating System Windows 101. I'm listening to a song2. I click on the album name3. Spotify shows the album with all songs4. the song currently playing, from that very same album, SHOULD appear as "playing", that is, with the "pause" button instead o...
Operating System Windows 10 1. I'm listening to a song 2. I click on the album name 3. Spotify shows the album with all songs 4. the song currently playing, from that very same album...
363 Views
0 replies
0 likes
I kept wracking my brain trying to figure out how to organize my music by genre until I realized that Spotify had gotten rid of the feature. I've read countless posts requesting this.... Why on earth? I recently decided to switch from Apple Music, bu...
I kept wracking my brain trying to figure out how to organize my music by genre until I realized that Spotify had gotten rid of the feature. I've read countless posts requesting this.... Why on earth...
574 Views
0 replies
0 likes
PlanFreeCountry Canada Operating SystemWindows My Question or Issue I made a friend of mine a playlist, first through iTunes, and then I imported that playlist - and the songs in it - to Spotify. As it turns out, as almost all the songs are local son...
Plan Free Country Canada Operating System Windows My Question or Issue I made a friend of mine a playlist, first through iTunes, and then I imported that playl...
Music Fan
4331 Views
7 replies
2 likes
My Question or IssueHi. I have a few folders in my playlist-list. If I want to move a playlist out of a folder, back into the mainlist, what have I to do do make it done??? Is there any option like this?? Regards
My Question or Issue Hi. I have a few folders in my playlist-list. If I want to move a playlist out of a folder, back into the mainlist, what have I to do do make it done??? Is there any opt...
678 Views
0 replies
1 likes
Spotify just updated to 1.0.92.390.g2ce5ec7d. Where's the change list?
Spotify just updated to 1.0.92.390.g2ce5ec7d. Where's the change list?
Community Legend
1045 Views
4 replies
0 likes
Sinds a while my account has a device, on all my equipments such as iOs, windows etc...., called Ubuntu.I'ts always there and continues playing all the time. When I paused the music Ubuntu unpaused it by itself.When I'm playing on an other device and...
Sinds a while my account has a device, on all my equipments such as iOs, windows etc...., called Ubuntu. I'ts always there and continues playing all the time. When I paused the music Ubuntu unpaused...
Community Legend
804 Views
1 replies
0 likes
PlanFreeCountryCroatia DeviceHP LaptopOperating SystemWindows 10 My Question or Issue I have the error 17 everytime I try to login with my facebook credentials, I've tried EVERYTHING when it comes to solutions,although I found one regarding the count...
Plan Free Country Croatia Device HP Laptop Operating System Windows 10 My Question or Issue I have the error 17 everytime I try to login with my facebook credentials, I...
Spotify Legend
633 Views
1 replies
0 likes
PremiumUnited KingdomSamsung Galaxy 7, Windows HP Envy, iPad Windows 8 Hi there, My activity doesn't show up on my friend's activity feed, yet I can see theirs. Is there a way to fix this issue? Thanks
Premium United Kingdom Samsung Galaxy 7, Windows HP Envy, iPad Windows 8 Hi there, My activity doesn't show up on my friend's activity feed, yet I can see theirs. Is th...
Spotify Legend
711 Views
1 replies
0 likes
PlanPremiumCountry SwedenDeviceComputer (Home built)Operating SystemWindows 10 My Question or Issue When i change my playlists picture it doesn't change, And when i restart spotify it just resets my picture. Anyone know the answer?
Plan Premium Country Sweden Device Computer (Home built) Operating System Windows 10 My Question or Issue When i change my playlists picture it doesn't change, And when i...
Spotify Legend
793 Views
1 replies
0 likes
Hi, i uninstalled spotify, because i wasn't able to open it anymore (i thought it helps) ,but it wasn't really helpful. since i've uninstalled, i can't download it anymore.Everytime I try to download it in the Windows Store, it says there is a mistak...
Hi, i uninstalled spotify, because i wasn't able to open it anymore (i thought it helps) , but it wasn't really helpful. since i've uninstalled, i can't download it anymore. Everytime...
Spotify Legend
966 Views
1 replies
0 likes
My Question or Issue:Hi everyone I am having an issue with my song count.As I am using both my phone and laptop for spotify I have noticed for my most used play list on my pc it will say I have 9,381 but on my phone it says I have 9,454 Can some plea...
My Question or Issue:Hi everyone I am having an issue with my song count.As I am using both my phone and laptop for spotify I have noticed for my most used play list on my pc it will sa...
526 Views
0 replies
1 likes
PlanFreeCountry United StatesDeviceCustom PCOperating SystemWindows 10 pro My Question or Issue I'm having an issue with my account not playing videos, i'm getting the error message, "We're not able to play this video in your current location." This ...
Plan Free Country United States Device Custom PC Operating System Windows 10 pro My Question or Issue I'm having an issue with my account not playing videos, i'm gettin...
332 Views
0 replies
2 likes
