Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

83935 Views

40 replies

68 likes

  • 83935 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

796035 Views

505 replies

64 likes

  • 796035 Views
  • 505 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

moep99

Newbie

24055 Views

25 replies

7 likes

  • 24055 Views
  • 25 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3066 Views

0 replies

4 likes

  • 3066 Views
  • 0 replies
  • 4 likes

I can not play any songs by a certain artist

PlanFreeCountry USADeviceLenovo PCOperating SystemWindows 10 My Question or Issue Spotify won't let me play any song by Hollywood Undead. This started randomly one day and I have no clue what to do, I've tried reinstalling Spotify through windows and...

Regular

Plan Free Country  USA Device Lenovo PC Operating System Windows 10   My Question or Issue  Spotify won't let me play any song by Hollywood Undead. This started randomly one ...

446 Views

0 replies

1 likes

  • 446 Views
  • 0 replies
  • 1 likes

Solved!! Change date added/preserve date added when adding to library

I like to organize my music by date added and sometimes a song gets deleted by mistake or removed for other reasons and then gets decided to be brought back. Therefore an alternative to change the 'date added' would be much appreciated with helping i...

Casual Listener

  I like to organize my music by date added and sometimes a song gets deleted by mistake or removed for other reasons and then gets decided to be brought back. Therefore an alternative to chang...

bar5

Casual Listener

8521 Views

2 replies

13 likes

  • 8521 Views
  • 2 replies
  • 13 likes

Solved!! [WINDOWS + ANDROID] No notifications at all

PlanPremiumCountry ItalyDeviceDell Desktop + Huawei P9 plusOperating SystemWindows 10 + Android7.0 My Question or IssueHi everybody,I have no notifications icon in Windows (plese see attachment) although I have activated all the "PUSH notifications" ...

Newbie

Plan Premium Country  Italy Device Dell Desktop + Huawei P9 plus Operating System Windows 10 + Android7.0   My Question or Issue Hi everybody, I have no notifications icon in Win...

Lorenzo_NGG

Roadie

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Email

PlanPremiumCountry Denmark My Question or IssueThe email attached to my account have been locked by my workplace, how do i change the email without accessing the actual email?

Casual Listener

Plan Premium Country  Denmark     My Question or Issue The email attached to my account have been locked by my workplace, how do i change the email without accessing the actual ...

Fransk1

Casual Listener

511 Views

2 replies

1 likes

  • 511 Views
  • 2 replies
  • 1 likes

Superuser Contribution Local Files not appearing

PlanPremium DevicePCOperating SystemWindows 10 My Question or Issue As in subject: my local mp4 files are not appearing in Spotify, I already have got QuickTime installed and updated as it's been said in FAQ (or somewhere else, anyway it was official...

Casual Listener

Plan Premium   Device PC Operating System Windows 10   My Question or Issue  As in subject: my local mp4 files are not appearing in Spotify, I already have got QuickTime insta...

Ksorek

Casual Listener

3369 Views

5 replies

0 likes

  • 3369 Views
  • 5 replies
  • 0 likes

Quicker way to add individual songs to a playlist?

PlanPremium DeviceDesktop, Windows 10 My Question or Issue I want to add a bunch of songs to the same playlist. These are always single songs, so I can't just drag and drop multiple songs into the playlist I want. Is there a shortcut of some sort bec...

Newbie

Plan Premium   Device Desktop, Windows 10   My Question or Issue  I want to add a bunch of songs to the same playlist. These are always single songs, so I can't just drag and dr...

DennyEMufc

Roadie

2329 Views

2 replies

0 likes

  • 2329 Views
  • 2 replies
  • 0 likes

Spotify doesn't play any sound at all

Plan: FreeCountry: USA Device: Lenovo G50-80 laptopOperating System: Windows 10 Home I'm not sure what caused/changed before this happened, although it might have been an automated update.Spotify doesn't play any sound at all. I've tried speakers, bl...

Casual Listener

Plan: Free Country: USA   Device: Lenovo G50-80 laptop Operating System: Windows 10 Home   I'm not sure what caused/changed before this happened, although it might have been an automa...

MaximusMidnight

Casual Listener

580 Views

2 replies

0 likes

  • 580 Views
  • 2 replies
  • 0 likes

YOUR LIBRARY's Albums includes singles

DeviceMotorola G5 Plus, Samsung s9 laptopOperating SystemAndroid nougat, Windows 10 My Question or Issue On pc singles show up in YOUR LIBRARY's Albums, even when I click 'Saved Albums Only'. I don't want to see them. This is not so in android app. P...

Casual Listener

Device Motorola G5 Plus, Samsung s9 laptop Operating System Android nougat, Windows 10   My Question or Issue  On pc singles show up in YOUR LIBRARY's Albums, even when I click 'Saved...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Superuser Contribution This year, why must I log in each time i start spotify?

Recently, as in some time in the last 4 months, Spotify requests me to login each time i start the program. This is no good, as i move from place to place and dont have internet access. Im in the remote jungle. It wasnt always like this, is this an i...

Regular

Recently, as in some time in the last 4 months, Spotify requests me to login each time i start the program. This is no good, as i move from place to place and dont have internet access. Im in the rem...

Jemi

Spotify Legend

1617 Views

6 replies

0 likes

  • 1617 Views
  • 6 replies
  • 0 likes

Superuser Contribution Wrong song playing on Windows 10 Spotify

I noticed yesterday one song in my library when played on Windows desktop Spotify ends up playing another song from my library. This happens in any of my playlists for this song and even if I search for the song and play it from the artists page. I h...

Casual Listener

I noticed yesterday one song in my library when played on Windows desktop Spotify ends up playing another song from my library. This happens in any of my playlists for this song and even if I search ...

Jemi

Spotify Legend

1029 Views

3 replies

0 likes

  • 1029 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs appearing greyed out, but are playable.

PlanPremiumCountry CanadaDevice(Desktop) Operating System (Windows 10) My Question or IssueI've noticed that on my desktop random songs are greyed out in offline mode like that cannot be played in Canada. However, whenever I go online they play fine....

Casual Listener

Plan Premium Country  Canada Device (Desktop)  Operating System  (Windows 10)    My Question or Issue I've noticed that on my desktop random songs are greyed out in...

Jemi

Spotify Legend

1078 Views

3 replies

0 likes

  • 1078 Views
  • 3 replies
  • 0 likes

Not Available

On the Spotify desktop app, it doesn't show the Daily Mix, Recommended or Discover Weekly playlist. It also says ''Daily Mix not available offline.'' What does that mean?

Casual Listener

On the Spotify desktop app, it doesn't show the Daily Mix, Recommended or Discover Weekly playlist. It also says ''Daily Mix not available offline.'' What does that mean?

Loxer

Community Legend

513 Views

4 replies

0 likes

  • 513 Views
  • 4 replies
  • 0 likes

I want to open spotify, but it stays in that circle and does not open the program

PlanPremiumCountry BolviaDevice(Lenovo 80KY)Operating System(Windows 10) My Question or Issue Recently I downloaded the program spotify for PC, it turns out that it does not open, try other versions and nothing does not want to open the program, my o...

Casual Listener

Plan Premium Country  Bolvia Device (Lenovo 80KY) Operating System (Windows 10)   My Question or Issue  Recently I downloaded the program spotify for PC, it turns out that it...

Pixshoot

Casual Listener

499 Views

2 replies

0 likes

  • 499 Views
  • 2 replies
  • 0 likes

Playlists missing from Windows app, but show in Android

PlanPremium FamilyCountry USA DeviceDell PC ~2016 vintageOperating SystemWindows 10 My Question or IssueI have a lot of playlists. I organize them into folders, and subfolders, and sub-sub-folders, alphabetically. e.g. "ABC" --> "A" --> "AC/DC" --> "...

Casual Listener

Plan Premium Family Country  USA  Device Dell PC ~2016 vintage Operating System Windows 10   My Question or Issue I have a lot of playlists.  I organize them into folder...

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

Scrollbar problem

Hi, when i listen an track in browser on Spotify, the scrollbar appears and disappears, it can be seen in video https://streamable.com/rzwf2 does anyone know how to fix it?

Regular

Hi, when i listen an track in browser on Spotify, the scrollbar appears and disappears, it can be seen in video https://streamable.com/rzwf2 does anyone know how to fix it?

DaniStefan666

Regular

578 Views

4 replies

0 likes

  • 578 Views
  • 4 replies
  • 0 likes

Spotify Stops Randomly

PlanPremiumCountry USADeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo Windows Operating SystemWindows 10 (Version 1709, OS build 16299.665)My Question or IssueI listen to Spotify on my PC at work. I have noticed that when I place my Note 8 on...

Newbie

Plan Premium Country  USA Device Samsung Galaxy Note 8 Operating System Android Oreo  Windows Operating System Windows 10 (Version 1709, OS build 16299.665) My Question or Is...

Sebasty

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Plays song even when it's been removed from the playlist

Hi, I have created a playlist that me and my colleagues play at the office, list list get added to and also a few removals since everyone need to like the music. The problem is that it keeps playing songs even after they have been removed from the pl...

Regular

Hi, I have created a playlist that me and my colleagues play at the office, list list get added to and also a few removals since everyone need to like the music. The problem is that it keeps playing ...

Sebasty

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Daily Mix present on mobile, present but empty on web, not present at all on desktop

PlanFreeCountryUSDeviceDell XPS 15 9560, moto x4Operating SystemWindows 10 (running from installed application, not UWP/Windows store app), Android 8.1.0 My Question or IssueDaily Mixes have appeared on my phone ever since I got my account, even befo...

Regular

Plan Free Country US Device Dell XPS 15 9560, moto x4 Operating System Windows 10 (running from installed application, not UWP/Windows store app), Android 8.1.0   My Question or Issue ...

Sebasty

Community Legend

856 Views

6 replies

1 likes

  • 856 Views
  • 6 replies
  • 1 likes

Can't play local files they're "unavailable"

PlanFree/PremiumCountry New ZealandDeviceDesktopOperating SystemWindows 10 My Question or Issue My local files suddenly can't be played anymore. It keeps telling me to import it when I already have. and the location hasn't been changed.

Regular

Plan Free/Premium Country  New Zealand Device Desktop Operating System Windows 10   My Question or Issue  My local files suddenly can't be played anymore. It keeps telling me...

comic_sans

Regular

511 Views

2 replies

1 likes

  • 511 Views
  • 2 replies
  • 1 likes

Can't download spotify - Can't connec to windows store

PlanPremiumCountryUSA DeviceMIcrosoft SurfaceOperating SystemWindows 10) My Question or IssueWhen I go to download the spotify app, the website sends me to the windows store and it pops up saying "The address wasn’t understoodFirefox doesn’t know how...

Newbie

Plan Premium Country USA   Device MIcrosoft Surface Operating System Windows 10)   My Question or Issue When I go to download the spotify app, the website sends me to the windows...

Billy-J

Spotify Star

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes