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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1717 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146020 Views

83 replies

27 likes

  • 146020 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130967 Views

294 replies

22 likes

  • 130967 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10997 Views

1 replies

6 likes

  • 10997 Views
  • 1 replies
  • 6 likes

Songs wont play

for some reason it wont let me play some songs i've waited a week and still wont play

Newbie

for some reason it wont let me play some songs i've waited a week and still wont play 😕

Billy-J

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
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Can i delete all songs from library?

My Question or Issue I have so many songs in my library that I no longer like or listen to, or random songs saved by friends. Is there any way i can do a complete clear out of these songs? Desktop (windows) or iphone 6.

Newbie

      My Question or Issue  I have so many songs in my library that I no longer like or listen to, or random songs saved by friends. Is there any way i can do a complete clear...

rndbblnn

Casual Listener

18330 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Friend Activity Failed to Load for about a month straight.

Plan PremiumCountry Canada DeviceASUS LaptopOperating SystemWindows My Question or Issue For a month or so my friend activity has "Failed to load" Ive reinstalled spotify multiple times, restart my computer multiple times, and log in/log out occasion...

Newbie

Plan Premium Country Canada   Device ASUS Laptop Operating System Windows   My Question or Issue  For a month or so my friend activity has "Failed to load" Ive reins...

emiliocl22

Newbie

305 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Play ALL my songs

PlanFreeCountry Deviceasus laptopOperating SystemWindows 10 My Question or Issue I have around 350 favorite songs, but I feel like I'm only hearing the same 50 over and over. I'm set up for shuffle and repeat. How can I play the deeper tracks, and/or...

Casual Listener

Plan Free Country   Device asus laptop Operating System Windows 10   My Question or Issue  I have around 350 favorite songs, but I feel like I'm only hearing the same 50 over...

user-removed

Not applicable

1786 Views

3 replies

0 likes

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still facing lots and lots of problems with ads on my premium account

i always enjoyed the notification bell to track my favorite bands. a few years ago it disappeared and it was replaced for a pathetic section on discover and it never stopped getting worst, now i get advertisement everywhere, even the "new releases fo...

Roadie

i always enjoyed the notification bell to track my favorite bands. a few years ago it disappeared and it was replaced for a pathetic section on discover and it never stopped getting worst, now i get ...

user-removed

Not applicable

1129 Views

3 replies

0 likes

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fraud
Premium
  • 1129 Views
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List of url's to Spotify playlist

I have a list of Spotify url's (in Excel), e.g. https://open.spotify.com/album/2Lflh9bJHEJaXeTqohNban Now I want to create a playlist with all these albums. Is there a way to do this? So far I have only been able to copy track url's and not album url...

Regular

I have a list of Spotify url's (in Excel), e.g. https://open.spotify.com/album/2Lflh9bJHEJaXeTqohNban   Now I want to create a playlist with all these albums. Is there a way to do this? So far...

1185 Views

0 replies

0 likes

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Error with greek Character Decoding

PlanPremiumCountryGreeceOperating SystemWindows 10 My Question or IssueAs you see in the screenshots, the desktop application shows the greek characters with a weird font. In other computers, greek and english characters have the same default font. H...

Newbie

Plan Premium Country Greece Operating System Windows 10   My Question or Issue As you see in the screenshots, the desktop application shows the greek characters with a weird font. In oth...

560 Views

0 replies

0 likes

characters
greek
  • 560 Views
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Has the option to play songs in a folder removed?

PlanFreeCountry DevicePCOperating System(Windows 10 My Question or Issue I used to be able to play songs in a folder. Well, songs in playlists in a folder. I have a folder wich contains my whole library. Now that I select the folder, the whole sectio...

Roadie

Plan Free Country   Device PC Operating System (Windows 10   My Question or Issue  I used to be able to play songs in a folder. Well, songs in playlists in a folder. I have a...

colake

Regular

735 Views

3 replies

4 likes

  • 735 Views
  • 3 replies
  • 4 likes

Cannot install on windows 10

PlanPremiumCountryIsrael DeviceHP ENVY laptopOperating SystemWindows 10 My Question or Issue I have downloaded the installer - https://download.scdn.co/SpotifySetup.exe - as well as http://download.spotify.com/SpotifyFullSetup.exeBoth installers do n...

Newbie

Plan Premium Country Israel  Device HP ENVY laptop Operating System Windows 10   My Question or Issue  I have downloaded the installer - https://download.scdn.co/Spotify...

Loxer

Community Legend

1759 Views

1 replies

0 likes

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  • 1 replies
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Weird issue I've been having

Recently I've been having a strange issue. First of all spotify is saying it's offline even though my computer is clearly conected to the internet, and it can still play songs from my non-downloaded playlists but those playlists are not updated with ...

Casual Listener

Recently I've been having a strange issue. First of all spotify is saying it's offline even though my computer is clearly conected to the internet, and it can still play songs from my non-downloaded ...

Peach3009

Casual Listener

551 Views

2 replies

0 likes

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Memory Leak adding Local Files on Windows 10

Hello! I just installed Spotify for the first time. One of the reasons I'm interested in it is the support for Local Files. But I tried to add a large number of .mp3 (23K) and within after a few minutes it had eaten all available memory and the app w...

Newbie

  Hello!  I just installed Spotify for the first time.  One of the reasons I'm interested in it is the support for Local Files.  But I tried to add a large number of .mp3 (23K) a...

user-removed

Not applicable

1028 Views

4 replies

2 likes

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Any improvement in last four years?

I'm still using the fast and problem-free v0.9.15.27 client from 2014. Do the latest clients approach its speed or are they still a dog's breakfast when it comes to performance and handling local files?

Roadie

I'm still using the fast and problem-free v0.9.15.27 client from 2014. Do the latest clients approach its speed or are they still a dog's breakfast when it comes to performance and handling local fil...

DennyEMufc

Roadie

1181 Views

13 replies

1 likes

  • 1181 Views
  • 13 replies
  • 1 likes

Error: Spotify Can`t play this right now

PlanPremiumCountryBrazilDeviceMotorola G6Operating SystemWindows 10 My Question or Issue When i try to play a song on my account this menssageappersbut when i try play on a free account the music plays normally. This only happens in my account.I alre...

Newbie

Plan Premium Country Brazil Device Motorola G6 Operating System Windows 10   My Question or Issue   When i try to play a song on my account this menssageappers but when i tr...

446 Views

0 replies

0 likes

  • 446 Views
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Local files syncing on new laptop

Dear all, I recently purchased a new laptop and decided i want to sync my spotify playlists, however, i encountered a problem where only the songs available on spotify was able to be synced onto my new laptop from my old desktop, my local files ( son...

Newbie

  Dear all,  I recently purchased a new laptop and decided i want to sync my spotify playlists, however, i encountered a problem where only the songs available on spotify was able to be...

Loxer

Community Legend

445 Views

1 replies

0 likes

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friends feed doesnt appear

i already activated friends activity but still the friends feed doesnt appear on my spotify. i tried to re-install and still it doesnt work. please help me thankyou

Newbie

  i already activated friends activity but still the friends feed doesnt appear on my spotify. i tried to re-install and still it doesnt work. please help me thankyou

Loxer

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
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Solved!! where are my downloads of music in pc?

PlanPremiumCountry DevicelaptopOperating Systemwindows 10 please, where do I found my download songs in the pc? appreciate the info... thanks

Casual Listener

Plan Premium Country   Device laptop Operating System windows 10   please, where do I found my download songs in the pc? appreciate the info... thanks   

AxelGamez

Casual Listener

124241 Views

2 replies

0 likes

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open up and its just a black screen

PlanPremiumCountry USDevice Operating SystemWindows 7 My Question or Issue Opened spotify on my computer and the screen was all black. I closed it and tried to re open it and it wouldnt even open up i kept getting a pop up saying it wasnt responsive....

Casual Listener

  Plan Premium Country  US Device   Operating System Windows 7   My Question or Issue  Opened spotify on my computer and the screen was all black. I closed it and ...

DennyEMufc

Roadie

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
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Why spotify history on pc and on android is not the same?

PlanFree/PremiumCountry MXDeviceWindows 10 and Android (Motorola) My Question or Issue I don't know if someone has already asked this, but the way spotify works on pc is not the same as on phone:* The playlists that I create in PC as private, in my p...

Visitor

Plan Free/Premium Country  MX Device Windows 10 and Android (Motorola)   My Question or Issue  I don't know if someone has already asked this, but the way spotify works on pc i...

531 Views

0 replies

2 likes

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Superuser Contribution Add to queue

PlanPremiumCountry UKDevicePCOperating SystemWindows 10 My Question or IssueUsing the desktop app when I click add to queue nothing adds to queue.Works fine if I use the mobile app.

Regular

Plan Premium Country  UK Device PC Operating System Windows 10   My Question or Issue Using the desktop app when I click add to queue nothing adds to queue. Works fine if I use...

Novy

Moderator

1160 Views

7 replies

2 likes

  • 1160 Views
  • 7 replies
  • 2 likes

Very slow in PC

PlanPremiumCountry SpainDevicePersonal ComputerOperating SystemWindows 7 Ultimate My Question or Issue Hello. Since you have updated to the latest version on PC, it is very, very slow. Please take note of this. Thank you.

Casual Listener

Plan Premium Country  Spain Device Personal Computer Operating System Windows 7 Ultimate   My Question or Issue  Hello.    Since you have updated to the late...

DennyEMufc

Roadie

4607 Views

4 replies

0 likes

  • 4607 Views
  • 4 replies
  • 0 likes