Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Hey everyone! Hope you're ejnoying this summer! I've noticed a strange thing with some saved songs I have. 1122334455I don't remember how I was able to put that song to play, as I can't know because the Radio Edit version is removed, but it showed th...
Hey everyone! Hope you're ejnoying this summer! I've noticed a strange thing with some saved songs I have. 11 22 33 44 55I don't remember how I was able to put that s...
403 Views
0 replies
0 likes
This is not an 'idea' actually, but I couldn't find any other feedback/ticket/issue reporting feature.It seems that developers are not quite familiar with Windows platform, as they use user profile 'Roaming' folder (doesn't its name ring a bell?) to ...
This is not an 'idea' actually, but I couldn't find any other feedback/ticket/issue reporting feature. It seems that developers are not quite familiar with Windows platform, as they use user profile...
611 Views
0 replies
1 likes
PlanPremiumCountryItaly DeviceIdeaPad 300Operating SystemWindows 10 My Question or Issue I have tried all the reinstallations, etc, and I am creating this thread because it's so frustrating paying for a service that is not working, it's been at least...
Plan Premium Country Italy Device IdeaPad 300 Operating System Windows 10 My Question or Issue I have tried all the reinstallations, etc, and I am creating this thread ...
Community Legend
363 Views
1 replies
0 likes
Bonjour, J'utilise Spotify sur windows 10. J'ai beau avoir décoché l'option partout, spotify continue de se lancer automatiquement au démarrage de l'ordinateur. En cherchant j'ai trouvé plusieurs fois qu'il fallait désactiver "l'ouverture automatique...
Bonjour, J'utilise Spotify sur windows 10. J'ai beau avoir décoché l'option partout, spotify continue de se lancer automatiquement au démarrage de l'ordinateur. En cherchant j'ai trouv...
5285 Views
0 replies
14 likes
PlanFreeCountryUnited States DeviceDel Inspiron 15000Operating SystemWindows 10 My Question or IssueCan't skip ads on desktop anymore. I used to be able to do this for free but now it won't let me.
Plan Free Country United States Device Del Inspiron 15000 Operating System Windows 10 My Question or Issue Can't skip ads on desktop anymore. I used to be able t...
Visitor
4062 Views
5 replies
1 likes
With the latest update for the Spotify client, the client tends to become unberably slow after a good few hours of use. Just 10-15 minutes ago, I was trying to browse through my saved albums and songs, and stuff would either completely fail to load, ...
With the latest update for the Spotify client, the client tends to become unberably slow after a good few hours of use. Just 10-15 minutes ago, I was trying to browse through my saved albums and song...
779 Views
0 replies
5 likes
PlanPremiumCountry UKDeviceComputerOperating SystemWindows 10 My Question or Issue I live in a houseshare, and I've recently noticed a few playlists being added to my account that I didn't add. I've tried logging out of all accounts and changing my p...
Plan Premium Country UK Device Computer Operating System Windows 10 My Question or Issue I live in a houseshare, and I've recently noticed a few playlists being added to ...
Spotify Star
1127 Views
1 replies
0 likes
PlanPremiumCountry CanadaDevicePCOperating SystemWindows 10My Question or IssueHi, so I'm logged onto Spotify across two different Windows PCs. A few weeks ago, I reorganized my saved music and deleted over a hundreds of old songs that I no longer li...
Plan Premium Country Canada Device PC Operating System Windows 10 My Question or Issue Hi, so I'm logged onto Spotify across two different Windows PCs. A few weeks ago, I reorgani...
Roadie
1894 Views
3 replies
0 likes
This issue happens on desktop (windows 10), android app and web spotify. If you were to input a resource on the bar, the term will not get evaluated, resulting in: 'No results found for "spotify:album:0WKeD3HWbimSq1MjE23htS"' On the desktop version y...
This issue happens on desktop (windows 10), android app and web spotify. If you were to input a resource on the bar, the term will not get evaluated, resulting in: 'No results found for "spo...
Roadie
484 Views
1 replies
0 likes
My spotify plays only the first few seconds of each song and then switches to another song.How do I listen to music normally?
My spotify plays only the first few seconds of each song and then switches to another song. How do I listen to music normally?
Community Legend
19397 Views
3 replies
0 likes
PlanPremiumCountryAustraliaDeviceDesktopOperating SystemWindows 10My Question or IssueWhen i am on my laptop and spotify is open, an artist i have never searched for or never saved in anyway begins playing. I will not be playing any music at the time...
Plan Premium Country Australia Device Desktop Operating System Windows 10 My Question or Issue When i am on my laptop and spotify is open, an artist i have never searched for or never saved ...
Community Legend
542 Views
1 replies
0 likes
PlanPremiumCountryAustralia Device Samsung Galaxy 8, pcOperating SystemWindows 10,etc.) My Question or Issuespotify plays fine on mobile but soon as i try to play songs from pc it says (spotify cant play this right now. if you have the file on your c...
Plan Premium Country Australia Device Samsung Galaxy 8, pc Operating System Windows 10,etc.) My Question or Issue spotify plays fine on mobile but soon as i try to play s...
Casual Listener
1620 Views
2 replies
0 likes
Plan - Premium Country - Australia Device - iPhone 7+ My Question or Issue Hi I am a paying Premium customer. I am getting frustrated with spotify as it appears to be adding random playlists and singles to my library. On top of this, one of my playli...
Plan - Premium Country - Australia Device - iPhone 7+ My Question or Issue Hi I am a paying Premium customer. I am...
Composer
550 Views
1 replies
0 likes
Plan CountryCADevice Operating System My Question or IssueA large number of songs in my library just simultaneously became unplayable in my country (Canada). After asking around, people in other countries are having this problem too but. Was a major ...
Plan Country CA Device Operating System My Question or Issue A large number of songs in my library just simultaneously became unplayable in my country (Canada). After as...
Not applicable
415 Views
2 replies
0 likes
The Heart Icon and “like” terminology have now shown up on my iPad and iPhone and I feel this new language is illogical and misleading. I save albums/songs to “Your Library” in order to listen to it later. The + (Plus) Icon or Saved terminology makes...
The Heart Icon and “like” terminology have now shown up on my iPad and iPhone and I feel this new language is illogical and misleading. I save albums/songs to “Your Library” in order to listen to it ...
Community Legend
4456 Views
3 replies
19 likes
PlanFreeCountryFrance DeviceComputer mounted (personalized)Operating SystemWindows 10 Pro 1803 My Question or Issue I do not understand how Daily Mix works, I was thinking it worked like a custom playlist based on what I listened (music and artists t...
Plan Free Country France Device Computer mounted (personalized) Operating System Windows 10 Pro 1803 My Question or Issue I do not understand how Daily Mix works, I was t...
Community Legend
725 Views
5 replies
0 likes
PlanPremiumCountryUnited States DeviceWeb Player, Chrome Version 68.0.3440.106 (Official Build) (64-bit)Operating SystemUbuntu 18.04 LTS My Question or IssueI've attached an MP4 screen recording of the issue described below: When attempting to play s...
Plan Premium Country United States Device Web Player, Chrome Version 68.0.3440.106 (Official Build) (64-bit) Operating System Ubuntu 18.04 LTS My Question or Issue I've at...
590 Views
0 replies
0 likes
Plan PremiumCountry USA Device Windows 10 PC with desktop client. My Question or Issue I'll be playing my music and then it will stop on a song and keep repeating the last 1 second or so and then I exit spotify and close all instances of spotify.exe ...
Plan Premium Country USA Device Windows 10 PC with desktop client. My Question or Issue I'll be playing my music and then it will stop on a song and keep repea...
Gig Goer
1838 Views
2 replies
0 likes
Playlist art that I upload to Spotify is extremely high contrast. Any known fix?I'm using Windows 10.
Playlist art that I upload to Spotify is extremely high contrast. Any known fix? I'm using Windows 10.
Casual Listener
550 Views
1 replies
0 likes
Windows 10, using the Spotify app from the Windows Store (or...whatever they call it...the metro apps...or wait, we can't say metro any more). I have the same problem as this person, but couldn't respond because it was old and closed (though..not suf...
Windows 10, using the Spotify app from the Windows Store (or...whatever they call it...the metro apps...or wait, we can't say metro any more). I have the same problem as this person, but cou...
Gig Goer
3201 Views
1 replies
0 likes
