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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1643 Views

0 replies

2 likes

  • 1643 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145511 Views

83 replies

27 likes

  • 145511 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130425 Views

294 replies

22 likes

  • 130425 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10978 Views

1 replies

6 likes

  • 10978 Views
  • 1 replies
  • 6 likes

Web player not loading playlist past 100 songs

It shows that Spotify is just buffering with the wheel when I scroll down to the 100th song. This happens on all playlists, and is happening in Chrome, Firefox, and Internet Explorer. I've already deleted all history - cache, cookies, and browsing, a...

Newbie

It shows that Spotify is just buffering with the wheel when I scroll down to the 100th song. This happens on all playlists, and is happening in Chrome, Firefox, and Internet Explorer.    ...

harunrashidanve

Casual Listener

1306 Views

4 replies

11 likes

  • 1306 Views
  • 4 replies
  • 11 likes

Desktop App crashes

PlanPremiumCountry USADeviceDell XPS 13Operating SystemWindows 10 My Question or IssueProblem occurs from time to time. Sometimes there is no problem during 2-3 days. sometimes it happens every 30 minutes. Sound stops. Sign "Can't play current song" ...

Casual Listener

Plan Premium Country  USA Device Dell XPS 13 Operating System Windows 10   My Question or Issue Problem occurs from time to time. Sometimes there is no problem during 2-3 days. so...

Loxer

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player not loading playlist

My playlists aren't loading the rest of the songs when I scroll down. It just displays the buffering sign and never loads. I have tried incognito and a new web browser and it still won't load. How do I fix?

Casual Listener

My playlists aren't loading the rest of the songs when I scroll down. It just displays the buffering sign and never loads. I have tried incognito and a new web browser and it still won't load. How do...

Jemi

Spotify Legend

6105 Views

7 replies

11 likes

  • 6105 Views
  • 7 replies
  • 11 likes

can't turn off publishing my activity in spotify

PlanPremiumCountry HungaryOperating SystemWindows 10My Question or Issue Spotify keeps turning on the "publishing my activity on Spotify" feature in the most recent version of Spotify on Windows 10, on PC and and on notebook. If I turn it off, next t...

Casual Listener

Plan Premium Country  Hungary Operating System Windows 10 My Question or Issue  Spotify keeps turning on the "publishing my activity on Spotify" feature in the most recent version of...

fonchi

Newbie

813 Views

2 replies

2 likes

  • 813 Views
  • 2 replies
  • 2 likes

Desktop Client Not Displaying Subfolders

PremiumOn the desktop client when i select a folder i see all the playlists in it, like so: But when subfolders are in there too then it dosent display anything, like so:It used to display all playlists and subfolders.Please Help!

Gig Goer

Premium On the desktop client when i select a folder i see all the playlists in it, like so:  But when subfolders are in there too then it dosent display anything, like so: It used to...

colake

Regular

911 Views

2 replies

1 likes

bug
subfolders
  • 911 Views
  • 2 replies
  • 1 likes

free trial 1 month not activated after registration

PlanFree 1 mth PremiumCountry australiaDevicwlaptopOperating SystemWindows 10 My Question or Issue i have registered for the free 1 month trial period however i am unable to access the premium feature. can you help please? i have already tried loggin...

Casual Listener

Plan Free  1 mth Premium Country  australia Devicw laptop Operating System Windows 10   My Question or Issue  i have registered for the free 1 month trial period ho...

Jose_M

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify (Microsoft Store) works with connected standby ONLY if I let Windows go to sleep on its own

PlanPremiumCountry AustraliaDeviceSurface Pro 4Operating SystemWindows 10 Autumn Creators Update [1803] My Question or Issue I'm aware there have been posts about this issue before where Spotify does not keep playing music while in Connected Standby ...

Newbie

Plan Premium Country  Australia Device Surface Pro 4 Operating System Windows 10 Autumn Creators Update [1803]   My Question or Issue   I'm aware there have been posts about...

AndyAndyAndAnd

Casual Listener

1651 Views

3 replies

6 likes

  • 1651 Views
  • 3 replies
  • 6 likes

Cannot add local files or playlists to songs

PlanPremiumCountry USADeviceGalaxy S9+ Operating SystemWindows 10 I added several local files to spotify via the desktop app. These files are playable through the local files section, but cannot be moved to the songs section to be played in shuffle w...

Casual Listener

Plan Premium Country  USA Device Galaxy S9+   Operating System Windows 10   I added several local files to spotify via the desktop app. These files are playable through the l...

AeroZ

Composer

1732 Views

3 replies

1 likes

  • 1732 Views
  • 3 replies
  • 1 likes

Odd noise on one track

PlanFreeCountryUK DeviceSpotify appOperating SystemWindows 10 My Question or IssueWhile playing the Paladin albun Jazz attack the second track seems to skip like a CD would at 2m30s then again 3mNot really a big problem just thought I'd point it out ...

Newbie

Plan Free Country UK   Device Spotify app Operating System Windows 10   My Question or Issue While playing the Paladin albun Jazz attack the second track seems to skip like a CD ...

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

No es posible reproducir canción actual

He descargado el spotify en mi nueva laptop de trabajo (windows 10), cuando estoy escuchando una lista de reproducción solo puedo escuchar una canción y tengo que pasar a la siguiente manualmente, he descargado las listas que escucho e igual tengo el...

Newbie

He descargado el spotify en mi nueva laptop de trabajo (windows 10), cuando estoy escuchando una lista de reproducción solo puedo escuchar una canción y tengo que pasar a la siguiente manualmente, he...

1133 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

likes on tracks from discover weekly are not synced between devices

PlanFreeCountry CYDevice(iPhone 6, and dekstop 2 devices)Operating System(iOS 11.2.6, windows 7, windows 10 ) My Question or Issue When I like track from discover weekly playlist on one device, on another device it kept unliked. And it it not an issu...

Roadie

Plan Free Country  CY Device (iPhone 6, and dekstop 2 devices) Operating System (iOS 11.2.6, windows 7, windows 10 )   My Question or Issue   When I like track from discover...

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

ability to see play counts on album pages gone on desktop

ive noticed with the recent updates the option to see playcounts (when hovering over the bar, play count comes up) has been taken away from album pages ONLY. why is this? on artist pages it still works as normal, but on album pages it doesnt work at ...

Casual Listener

  ive noticed with the recent updates the option to see playcounts (when hovering over the bar, play count comes up) has been taken away from album pages ONLY. why is this? on artist pages it s...

Sebasty

Community Legend

626 Views

3 replies

0 likes

  • 626 Views
  • 3 replies
  • 0 likes

Can't find the Play Queue on windows 10?

PlanPremium FamilyCountry USADeviceMac running windows 10Operating Systemwindows 10 My Question or IssueSo when I open the desktop spotify app I can right click add to queue but no songs show up in the queue when I open play.spotify.com I can add son...

Casual Listener

  Plan Premium Family Country  USA Device Mac running windows 10 Operating System windows 10   My Question or Issue So when I open the desktop spotify app I can right click ...

Sebasty

Community Legend

1265 Views

3 replies

0 likes

  • 1265 Views
  • 3 replies
  • 0 likes

Web player stalled on an audio ad

PlanFree - daily userCountry CanadaDevicehp laptopOperating SystemWindows 10 My Question or Issue The web player is stalled on an audio (Walmart) ad and has been for days. I've logged out of and back into the player, I've cleared the cookies/cache, I...

Newbie

Plan Free - daily user Country  Canada Device hp laptop Operating System Windows 10   My Question or Issue  The web player is stalled on an audio (Walmart) ad and has been fo...

539 Views

0 replies

0 likes

AD Locks Spotify
Web Player
Web player issue
Windows 10 web player
  • 539 Views
  • 0 replies
  • 0 likes

unable to play playlist

i have used this playlist for years without ssue and suddenly it has stopped letting me play it https://open.spotify.com/user/nichobe/playlist/2Wc5tYEAsxNhDXmMCNwJKE please advise as this is happening on desktop, android, google home it just does not...

Regular

i have used this playlist for years without ssue and suddenly it has stopped letting me play it   https://open.spotify.com/user/nichobe/playlist/2Wc5tYEAsxNhDXmMCNwJKE   please advise a...

AeroZ

Composer

544 Views

4 replies

0 likes

  • 544 Views
  • 4 replies
  • 0 likes

Superuser Contribution Windows desktop program auto plays/resumes unexpectedly

Plan: Premium, Country: USA, Device: PC Desktop, Operating System: Windows 10 My Question or IssueI have a pair of headphones I connect to both my PC and my cell phone at the same time. If I have Spotify open on my desktop but NOT playing AND I make ...

Casual Listener

Plan: Premium, Country: USA, Device: PC Desktop, Operating System: Windows 10   My Question or Issue I have a pair of headphones I connect to both my PC and my c...

Eni

Moderator

3150 Views

7 replies

0 likes

  • 3150 Views
  • 7 replies
  • 0 likes

Desktop Player

My Question or Issue My question is that everytime I play a playlist my player will skip around instead going in order. I don't like that I would like my player to go in order as the tracks are listed to play. How can I fix this issue? I try every th...

Newbie

    My Question or Issue  My question is that everytime I play a playlist my player will skip around instead going in order. I don't like that I would like my player to go in order ...

Nico

Community Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Spotify freezing without crashing

PlanPaidCountry USADeviceDell laptopOperating Systemwin10 My Question or Issue Win10 app freezes but keeps playing. UI is unresponsive, but the music keeps playing.

Regular

  Plan Paid Country  USA Device Dell laptop Operating System win10  My Question or Issue  Win10 app freezes but keeps playing. UI is unresponsive, but the music keeps pl...

philomuh

Casual Listener

7591 Views

18 replies

2 likes

Desktop
Win10
  • 7591 Views
  • 18 replies
  • 2 likes

Premium Subsciption payment is not being accepted

PlanFree/PremiumCountry South AfricaDeviceHauwei P9 Lite/ HP Probook 2016 model My Question or IssueSo I live in South Africa (this might be relevant), and I have been trying to pay for my premium subscription for the first time since I tried the fre...

Newbie

Plan Free/Premium Country  South Africa Device Hauwei P9 Lite/ HP Probook 2016 model   My Question or Issue So I live in South Africa (this might be relevant), and I have been tryin...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Superuser Contribution Web Player Not Working

I currently use Spotify for free and I always use the Web Player but for the past week it hasn't been working. I've tried restarting my laptop many times, logging out, and even trying some of the things on the community page. When I go to click on a ...

Visitor

I currently use Spotify for free and I always use the Web Player but for the past week it hasn't been working. I've tried restarting my laptop many times, logging out, and even trying some of the thi...

TomLegend

Spotify Legend

1255 Views

9 replies

0 likes

  • 1255 Views
  • 9 replies
  • 0 likes