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Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

11809 Views

105 replies

47 likes

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  • 105 replies
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Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

1385 Views

15 replies

2 likes

Possible Bug
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  • 15 replies
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Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

bluehallon

Casual Listener

3433 Views

39 replies

2 likes

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  • 39 replies
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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

8990 Views

0 replies

4 likes

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Songs keep breaking up

Hi, I am having problems with anything I play on my account. Every song just breaks up and stop like in a damage CD. Can you please help.thank you,

Casual Listener

Hi,    I am having problems with anything I play on my account. Every song just breaks up and stop like in a damage CD. Can you please help. thank you, 

JayTheSheep

Newbie

7794 Views

3 replies

3 likes

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  • 3 replies
  • 3 likes

can't login

Hello, Last week this sweet Spotify desktop app said that "you are offline" but I had my internet connection without any problem. Then I logged out from it to connect with my account again, but couldn't do it. When I click to "Connect with Facebook" ...

Newbie

Hello,   Last week this sweet Spotify desktop app said that "you are offline" but I had my internet connection without any problem. Then I logged out from it to connect with my account ag...

Nico

Community Legend

483 Views

1 replies

0 likes

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  • 1 replies
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Spotify Unlimited doesnt work anymore

I'm an old spotify-user with an unlimited account, for whom I pay 4,99 € every month . A couple of weeks ago, the account starts to break down while playing music or won't start to play from the beginning. Now there is no way to play some music and s...

Newbie

I'm an old spotify-user with an unlimited account, for whom I pay 4,99 € every month . A couple of weeks ago, the account starts to break down while playing music or won't start to play from the begi...

Sebasty

Community Legend

739 Views

1 replies

0 likes

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  • 1 replies
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Issues with SpotifyHelper when i click on New releases

When i click on New releases it is slow then they appear then the pop up appears, it only seems to be on the New releases section. Does anyone have any ideas, I am using the latest version as it appears to tell me every 2 days to restart to get the l...

Regular

When i click on New releases it is slow then they appear then the pop up appears, it only seems to be on the New releases section. Does anyone have any ideas, I am using the latest version as it appe...

445 Views

0 replies

0 likes

  • 445 Views
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Can't play music directly from an album in my library

I don't know if I am the only one having trouble with this one particular bug. But ones I want to play a song directly from an album in my library, it doesn't work.I assume it is a bug, and it is kinda annoying. Cause each and every time I have to go...

Regular

I don't know if I am the only one having trouble with this one particular bug. But ones I want to play a song directly from an album in my library, it doesn't work. I assume it is a bug, and it is k...

Nico

Community Legend

1389 Views

6 replies

0 likes

  • 1389 Views
  • 6 replies
  • 0 likes

Spotify Web Player not working

I can log into the webplayer, but as soon as I click on a album, playlist, etc, the whole web player page turns gray, while normally it would display a list of songs. Does anyone know what might be the problem?

Newbie

I can log into the webplayer, but as soon as I click on a album, playlist, etc, the whole web player page turns gray, while normally it would display a list of songs. Does anyone know what might be t...

Nico

Community Legend

524 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Windows Store for Desktop not a Business App

Hi,I'd like to allow users to install Spotify (desktop version) from the Windows Store, but we have it locked down to only business approved apps. Although Spotify for mobile is listed and can be added to a business store, Spotify for desktop can't b...

Newbie

Hi, I'd like to allow users to install Spotify (desktop version) from the Windows Store, but we have it locked down to only business approved apps. Although Spotify for mobile is listed and can be a...

490 Views

0 replies

0 likes

  • 490 Views
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Solved!! Queue: all albums of an artist are added to the queue

I use version 1.0.77.338.g758ebd78 on Windows. For a few days (might be since I upgraded to this version, but I'm not sure), I've been having the following problem:whenever I go to an album and click the Play button, ALL THE ALBUIMS FROM THIS ARTIST ...

Casual Listener

I use version 1.0.77.338.g758ebd78 on Windows. For a few days (might be since I upgraded to this version, but I'm not sure), I've been having the following problem: whenever I go to an album an...

patk7

Casual Listener

1433 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Skipping issue with just an album

Hey Spotify Community!So I've had this problem for the last couple months. Everything in my Spotify works just fine, except for Mac Miller's album "The Divine Feminine". Every song in that album plays like it's a scratched cd, it skips and songs are ...

Casual Listener

Hey Spotify Community! So I've had this problem for the last couple months. Everything in my Spotify works just fine, except for Mac Miller's album "The Divine Feminine". Every song in that album pl...

Kikscl12

Casual Listener

651 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Shuffle is broken

[Premium, Windows 10 64-bit, Desktop App] I've been having trouble lately with listening to a playlist on shuffle. If I add new songs to the playlist and then go to listen to it on shuffle, it will play a lot of newly added songs first. This is reall...

Casual Listener

[Premium, Windows 10 64-bit, Desktop App]   I've been having trouble lately with listening to a playlist on shuffle. If I add new songs to the playlist and then go to listen to it on shuffle, ...

JayDarcy

Casual Listener

7207 Views

3 replies

1 likes

  • 7207 Views
  • 3 replies
  • 1 likes

Solved!! I don't want to see my countries musics in Discover

I dislike my countries musics and I don't want to see them in my discover. Seems like only way is change your country from settings but I can't because I am premium member, should I cancel my premium for change country and continue from Free account?...

Newbie

I dislike my countries musics and I don't want to see them in my discover. Seems like only way is change your country from settings but I can't because I am premium member, should I cancel my premium...

Sebasty

Community Legend

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

Spotify familiar (varios perfiles en un mismo dispositivo)

Buenos dias, tengo una cuenta familiar, queria saber como puedo hacer para que en la computadora de mi casa como en la tablet familiar, la que usamos cuando salimos esten todos los perfiles, ya que esa computadora es usada por todos como tambien la t...

Newbie

Buenos dias, tengo una cuenta familiar, queria saber como puedo hacer para que en la computadora de mi casa como en la tablet familiar, la que usamos cuando salimos esten todos los perfiles, ya que e...

969 Views

0 replies

1 likes

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  • 1 likes

Playback stops when playback device becomes not available

Windows desktop clientWin 10Playback devices : BT headset, Connected headset, Display outputs * 2 not in use. When using Bluetooth headset to listen to music on spotify and turning the headset of Spotify client will says "Can't play the current song....

Casual Listener

Windows desktop client Win 10 Playback devices : BT headset, Connected headset, Display outputs * 2 not in use.   When using Bluetooth headset to listen to music on spotify and turning the h...

611 Views

0 replies

0 likes

bug
Desktop Windows
Playback issue
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Home Screen Is Blank - Windows Desktop

In the past couple of days when I start Spotify on my desktop my Home screen is completely blank (see image). I have disabled hardware accelleration, and everything else I can remotely find online to resolve the issue, to no avail. Any other suggesti...

Casual Listener

In the past couple of days when I start Spotify on my desktop my Home screen is completely blank (see image).  I have disabled hardware accelleration, and everything else I can remotely find onl...

laskdfjasf

Casual Listener

1263 Views

2 replies

0 likes

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  • 2 replies
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Phone is on WiFi, PC is on Ethernet

If my pc is connected via Ethernet and my phone is connected via WiFi will I still be able to sync my local files to my Phone?

Newbie

If my pc is connected via Ethernet and my phone is connected via WiFi will I still be able to sync my local files to my Phone? 

Nico

Community Legend

1117 Views

1 replies

0 likes

  • 1117 Views
  • 1 replies
  • 0 likes

Can't delete playlist

4 moths ago, i've followed the spotify playlist from One Love Manchaster. Now it's named : "Wird geladen ... • von Spotify" (german) and i can't delete/unfollow this playlist. Any ideas ?

Casual Listener

4 moths ago, i've followed the spotify playlist from One Love Manchaster.   Now it's named : "Wird geladen ... • von Spotify" (german) and i can't delete/unfollow this playlist.   Any i...

mbubbleshake

Casual Listener

1049 Views

4 replies

0 likes

Windows
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  • 4 replies
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Solved!! Can't login to Spotify app or go on Spotify.com in any browser

Please help! I can't get Spotify to work on my pc (Windows 10)...but it works fine on my android. Some of these events may not be related, but I want to make sure I include anything that may be the cause of the problem. The internet service in my are...

Casual Listener

Please help! I can't get Spotify to work on my pc (Windows 10)...but it works fine on my android.   Some of these events may not be related, but I want to make sure I include anything tha...

Sebasty

Community Legend

4157 Views

3 replies

0 likes

  • 4157 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Desktop Ads

Hello,i find this to be ridiculous since I pay for a family plan yet I still have ads on Spotify Desktop...Why??

Casual Listener

Hello, i find this to be ridiculous since I pay for a family plan yet I still have ads on Spotify Desktop...Why??  

Nico

Community Legend

4805 Views

1 replies

0 likes

  • 4805 Views
  • 1 replies
  • 0 likes