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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134374 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134374 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50990 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50990 Views
  • 0 replies
  • 32 likes

Some AC/DC songs won't play

On AC/DC's "Back In Black" album I can only play the song "Back In Black", no other songs from that album will play. Then, on the "Powerage" album I can play all songs except for "Rock N Roll Damnation". As much as I can tell all other songs from oth...

  • Regular
  • On AC/DC's "Back In Black" album I can only play the song "Back In Black", no other songs from that album will play.  Then, on the "Powerage" album I can play all songs except for "Rock N Roll D...
  • 340 Views
  • 0 replies
  • 0 likes
  • Windows
  • 340 Views
  • 0 replies
  • 0 likes

Spotify client is blank (black screen) on launch

I've seen a few other topics with similar issues but haven't had any luck with their solutions. Anytime I launch Spotify the client is blank, with only the (working?) file menus and icon at the top. See the attached screen shot. The only thing that s...

  • Casual Listener
  • I've seen a few other topics with similar issues but haven't had any luck with their solutions. Anytime I launch Spotify the client is blank, with only the (working?) file menus and icon at the ...
  • QuiriniusGast
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • Windows
  • 257 Views
  • 1 replies
  • 0 likes

[BUG] Spotify does not handle Windows Explorer crashes. Please fix.

I have windows 10. I set the option to have Spotify in the notification area instead of closing it when i close the window. Also I have the media overlay enabled (the one embedded in the vertical volume slider like groove music).When, for any reason,...

  • Regular
  • I have windows 10. I set the option to have Spotify in the notification area instead of closing it when i close the window. Also I have the media overlay enabled (the one embedded in the vertical vol...
  • QuiriniusGast
  • Roadie
  • 1637 Views
  • 1 replies
  • 2 likes
  • Windows
  • 1637 Views
  • 1 replies
  • 2 likes

How do I turn off the Desktop App's invasion into my web browser?

When listening to a song preview on a webpage( The song on this page http://www.billboard.com/articles/news/dance/8013987/selena-gomez-new-song-marshmello-wolves ) I noticed that when I closed the tab the song was still playing. I switched to the des...

  • Newbie
  • When listening to a song preview on a webpage( The song on this page http://www.billboard.com/articles/news/dance/8013987/selena-gomez-new-song-marshmello-wolves ) I noticed that when I closed t...
  • QuiriniusGast
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Seriously, why won't you unlink your phone playing the same song as your other devices already?

This has been asked multiple times. I've seen multiple threads. If I want to play music on my phone, I am very capable of doing so. This feature has been asked for for years now. Who is the guy who is thoroughly conviced that being invasive on device...

  • Newbie
  • This has been asked multiple times. I've seen multiple threads. If I want to play music on my phone, I am very capable of doing so. This feature has been asked for for years now. Who is the guy who i...
  • QuiriniusGast
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Downloads for offline listening

My question is rather simple. I would like to do my offline listening on a mp3 player. How do I transfer my library to the player?

  • Newbie
  • My question is rather simple.  I would like to do my offline listening on a mp3 player.  How do I transfer my library to the player?
  • QuiriniusGast
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Spotify crashes on startup despite all troubleshooting and reinstalling repeatedly.

Kinda just like the title says... Spotify crashes on my desktop for about the last month and a half immediately as I open the program. It started after an update around mid-September. I have been able to successfully uninstall and reinstall it, altho...

  • Music Fan
  • Kinda just like the title says... Spotify crashes on my desktop for about the last month and a half immediately as I open the program. It started after an update around mid-September. I have been abl...
  • QuiriniusGast
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Spotify won't open (windows 10 desktop app)

Spotify no longer opens, when I click to open it nothing happens. I've tried unistalling it and reinstalling and even loading my laptop in safe mode but nothing has made any difference. Also when I reinstall I get an error code 57 . Any help would be...

  • Newbie
  • Spotify no longer opens, when I click to open it nothing happens. I've tried unistalling it and reinstalling and even loading my laptop in safe mode but nothing has made any difference. Also when I r...
  • QuiriniusGast
  • Roadie
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Solved!! "This song is not available."

Hey guys, Since a couple of days I get the following notifaction for nearly all my songs, which were played perfectly before: "This song is not available. If you have the file on your computer you can import it." (see screenshot)This even happens to ...

Capture.JPG
  • Casual Listener
  • Hey guys,    Since a couple of days I get the following notifaction for nearly all my songs, which were played perfectly before:  "This song is not available. If you have the file o...
  • dennisrkb
  • Casual Listener
  • 2003 Views
  • 13 replies
  • 0 likes
  • Windows
  • 2003 Views
  • 13 replies
  • 0 likes

Spotify is very slow / Hitlists won't load

Spotify has been very slow lately, which cannot be due to internet connection. That's fine. Even on my iPhone it's much faster than the Windows 10 desktop version. Also a lot of the features simply won't load.

  • Newbie
  • Spotify has been very slow lately, which cannot be due to internet connection. That's fine. Even on my iPhone it's much faster than the Windows 10 desktop version.  Also a lot of the features s...
  • xandrelima
  • Casual Listener
  • 299 Views
  • 2 replies
  • 1 likes
  • 299 Views
  • 2 replies
  • 1 likes

Does Spotify Free have a timeout?

I have the desktop application installed. I stream music through my house and find after idling for awhile the music stops playing. When I return to my desktop I simply hit play to start the music again. It doesent crash or anything. It just stops pl...

  • Newbie
  • I have the desktop application installed. I stream music through my house and find after idling for awhile the music stops playing. When I return to my desktop I simply hit play to start the music ag...
  • julrey
  • Casual Listener
  • 4178 Views
  • 7 replies
  • 2 likes
  • Windows
  • 4178 Views
  • 7 replies
  • 2 likes

Spotify se cierra cuando lo abro en la PC

Hola. Hace una semana que intento abrir Spotify desde una Notebook. intenta abrir, pero empieza a ponerse la pantalla en blanco y se cierra. no me da tiempo ni a logguearme. Tengo Windows. se cierra y queda el inioco de Spotify en la barra de inicio ...

  • Casual Listener
  • Hola. Hace una semana que intento abrir Spotify desde una Notebook. intenta abrir, pero empieza a ponerse la pantalla en blanco y se cierra. no me da tiempo ni a logguearme. Tengo Windows. se cierra ...
  • Miguelpv13
  • Newbie
  • 8634 Views
  • 5 replies
  • 4 likes
  • Windows
  • 8634 Views
  • 5 replies
  • 4 likes

Frozen playlist

I just created a new playlist and the app automatically selected the name of the first song assigned to the playlist as the name of the playlist (like is usually does). But the playlist does not respond to mouse clicks. I can't edit the playlist name...

  • Newbie
  • I just created a new playlist and the app automatically selected the name of the first song assigned to the playlist as the name of the playlist (like is usually does).  But the playlist does no...
  • 171 Views
  • 0 replies
  • 0 likes
  • Windows
  • 171 Views
  • 0 replies
  • 0 likes

Solved!! no music available

Hi all,I tried to start spotify this morning (as usual) and when starting a playlist (e.g. "Hits du moment") I received an error info that the song is not available on my PC. Tried one of my personal playlist and got the same message.I reinstalled sp...

  • Music Fan
  • Hi all, I tried to start spotify this morning (as usual) and when starting a playlist (e.g. "Hits du moment") I received an error info that the song is not available on my PC. Tried one of my person...
  • oj20220
  • Music Fan
  • 451 Views
  • 4 replies
  • 0 likes
  • Windows
  • 451 Views
  • 4 replies
  • 0 likes

Re: You didn't subscribe and had one inbox conversation?

Was that no-subscriber one-comment jab directed at me? I've been a paying subscriber since 2011 I've just been so happy with the service I never felt the need to sign up for these forums. But when I saw the note from one from the Spotify team in this...

  • Casual Listener
  • Was that no-subscriber one-comment jab directed at me? I've been a paying subscriber since 2011  🙂 I've just been so happy with the service I never felt the need to sign up for these foru...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Re: Inbox and messages

I'm with every one of you guys - even +1'd all your comments I was also incensed at Spotify's insensitive handling of - and lack of response to - the situation; maybe I'm an idealist but, surely, this much negative feeling from a community should be ...

  • Casual Listener
  • I'm with every one of you guys - even +1'd all your comments 🙂   I was also incensed at Spotify's insensitive handling of - and lack of response to - the situation; maybe I'm an idealist bu...
  • 1031 Views
  • 9 replies
  • 24 likes
  • 1031 Views
  • 9 replies
  • 24 likes

Spotify plays a different track for the same one!

Same track on PC plays 1 track and on phone plays a different one. Whats wrong how can I fix that?

  • Music Fan
  • Same track on PC plays 1 track and on phone plays a different one.  Whats wrong how can I fix that?
  • 402 Views
  • 0 replies
  • 0 likes
  • Mac
    Windows
  • 402 Views
  • 0 replies
  • 0 likes

Downloaded Player logging me out

My Spotify App downloaded to my PC keeps logging me out?? I can maybe be on the app for 1-5 seconds after I log in when it immediately kicks me out, I can log in to the web player but the Spotify app just wont work! It tells me in the app that I have...

  • Newbie
  • My Spotify App downloaded to my PC keeps logging me out?? I can maybe be on the app for 1-5 seconds after I log in when it immediately kicks me out, I can log in to the web player but the Spotify app...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Screen break up

Repeatadly seeing my screen do this - Any ideas? Maybe a feature?

  • Newbie
  • Repeatadly seeing my screen do this - Any ideas? Maybe a feature?
  • 107 Views
  • 0 replies
  • 0 likes
  • Windows
  • 107 Views
  • 0 replies
  • 0 likes

Play Queue Not Functioning Properly on PC

Hello, A recurring problem I'm having on my PC is the play queue. I will look to add 10-15 songs to the queue, but only a handful, maybe 4-5, actually end up in the queue, so I know it works sometimes, but not every time. To my knowledge I have the m...

  • Newbie
  • Hello,   A recurring problem I'm having on my PC is the play queue. I will look to add 10-15 songs to the queue, but only a handful, maybe 4-5, actually end up in the queue, so I know it works...
  • 165 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 165 Views
  • 0 replies
  • 0 likes

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