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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 137223 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53486 Views
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  • Windows
  • 53486 Views
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Feature Request: Retain playback preferences after updates

Currently, I don't see a way to make my playback settings retained (eg Shuffle, Repeat) between updates. What ends up happening is I expect a playlist to be on repeat from previous use but updates reset the playback settings to default (No shuffle, n...

  • Newbie
  • Currently, I don't see a way to make my playback settings retained (eg Shuffle, Repeat) between updates.    What ends up happening is I expect a playlist to be on repeat from previous use...
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  • 164 Views
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Solved!! error code 13

I'm trying to download it and right as it gets to the point of running the installer it says "the installer is unable to install Spotify because the necessary files could not be created (error code 13) I've tried everything I know how to do, apparent...

  • Casual Listener
  • I'm trying to download it and right as it gets to the point of running the installer it says "the installer is unable to install Spotify because the necessary files could not be created (error code 1...
  • Debs_
  • Newbie
  • 76717 Views
  • 61 replies
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  • 76717 Views
  • 61 replies
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Download

The download button is missing from my PC

  • Newbie
  • The download button is missing from my PC
  • 173 Views
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  • 173 Views
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Facebook friends not showing

I just got Spotify Premium but never used Spotify before. I know some of my friends use Spotify, but for some reason they are not showing up. I would love to connect with them on Spotify. Please help.

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  • Visitor
  • I just got Spotify Premium but never used Spotify before. I know some of my friends use Spotify, but for some reason they are not showing up. I would love to connect with them on Spotify.   Pl...
  • 262 Views
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  • 262 Views
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Can't reinstall because "Some archives weren't created" (ErrorCode 13)

Hi! My Name is Ezequiel and I currently have some trouble when I close the program in my Windows and the moment I want to open it again, it suddlenly starts "intalling spotify" like the first time I downloaded it. This time the program won't install ...

  • Newbie
  • Hi! My Name is Ezequiel and I currently have some trouble when I close the program in my Windows and the moment I want to open it again, it suddlenly starts "intalling spotify" like the first time I ...
  • 138 Views
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  • 138 Views
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Loading... Playlists

Hi, I have seven playlists that Spotify won't load and cannot be deleted by me. The left hand Spotify playlist panel just shows "Loading...: . I have tried the same Spotify account on a Windows 10 Mobile Phone and on two Windows 10 PCs, and I have th...

  • Newbie
  • Hi,   I have seven playlists that Spotify won't load and cannot be deleted by me. The left hand Spotify playlist panel just shows "Loading...: . I have tried the same Spotify account on a Wind...
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  • 190 Views
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Solved!! Your country does not match the one set in your profile.

I am getting the message "Your country does not match the one set in your profile." even though I haven't gone anywhere from where I set my profile. Any geolocators I can find online point to me being in the United States, and I am unable to change m...

  • Regular
  • I am getting the message "Your country does not match the one set in your profile." even though I haven't gone anywhere from where I set my profile.   Any geolocators I can find online poin...
  • SyedIshaq
  • Newbie
  • 100105 Views
  • 22 replies
  • 1 likes
  • Windows
  • 100105 Views
  • 22 replies
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Bring back the blue dot and notification number!

I realize this has been talked about alot previously. But I have not heard anything new for almost 2 years. It is such a pain to scour through playlists for songs without this feature Any chance we'll be getting this back in the near future?Or is it ...

  • Newbie
  • I realize this has been talked about alot previously. But I have not heard anything new for almost 2 years.   It is such a pain to scour through playlists for songs without this feature &nbsp...
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  • 385 Views
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Problem with Spotify and Dolby Audio

Hi guys I have had my computer for a couple of weeks. No problem until now when I realised that Spotify creates troubles with the Dolby Audio program (Windows 10). It works fine when I click on the "custom setting" - Dolby Audio has "movie, music, ga...

  • Newbie
  • Hi guys   I have had my computer for a couple of weeks. No problem until now when I realised that Spotify creates troubles with the Dolby Audio program (Windows 10). It works fine when I click...
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  • 934 Views
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Media keys in client open web player when active

Hello fellow music listeners,Whenever I am listening using the desktop client, and google chrome is the active window and I press one of my media keys (play, stop, next, previous song) on my keyboard, it opens the web version of spotify. Is there any...

  • Newbie
  • Hello fellow music listeners, Whenever I am listening using the desktop client, and google chrome is the active window and I press one of my media keys (play, stop, next, previous song) on my keyboa...
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  • 202 Views
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Holding Media Skip forward or back causes softlock

Holding the skip keys on my keyboard causes a softlock where the application will not allow for playing any song except the song that was playing when the softlock occured, problem only fixed by closing and restarting the application.

  • Casual Listener
  • Holding the skip keys on my keyboard causes a softlock where the application will not allow for playing any song except the song that was playing when the softlock occured, problem only fixed by clos...
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  • 153 Views
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Solved!! Cannot play any track in Spotify "This song is not available"

I have just gotten an issue in Spotify which I have never seen happen before, but essentially I have had Spotify open for well over 3 hours now, not being used, just loaded in the background of my Windows 8.1 machine (I know that Windows 10 had some ...

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  • Music Fan
  • I have just gotten an issue in Spotify which I have never seen happen before, but essentially I have had Spotify open for well over 3 hours now, not being used, just loaded in the background of my Wi...
  • comeheresparrow
  • Newbie
  • 1977 Views
  • 2 replies
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  • Windows
  • 1977 Views
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Weird track list on library artist page

The artist page from the library sometimes shows a weird track list (see attached Adele track list as example).I tried restarting the Spotify desktop app with no success. The track order changes a little after each restart but is still weird. Besides...

artist_list_err.png
  • Regular
  • The artist page from the library sometimes shows a weird track list (see attached Adele track list as example).I tried restarting the Spotify desktop app with no success. The track order changes a li...
  • 262 Views
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  • 262 Views
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Can't find NAS Attached Network Storage Drive under Network location to add local-file source

Under preferences local_file, I try to attach a source, my NAS network drive where all my music is but it doesn't appear under my Network. I can see it the drive in File Explorer on my computer.

  • Newbie
  • Under preferences local_file, I try to attach a source, my NAS network drive where all my music is but it doesn't appear under my Network.  I can see it the drive in File Explorer on my computer...
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  • 466 Views
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Spotify Connect - jams on HAMA DIT2000

From laptop, or phone, or tablet playing Spotify and connecting to the digital tuner Hama DIT2000 it works ok for a while. Then suddenly the music stops playing, although it continues on the phone, laptop, tablet. So you can't push the playbutton on ...

  • Newbie
  • From laptop, or phone, or tablet playing Spotify and connecting to the digital tuner Hama DIT2000 it works ok for a while. Then suddenly the music stops playing, although it continues on the phone, l...
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  • 0 replies
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  • 913 Views
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Download Options for Windows PCs

Where are they? Under Settings>Music Quality I see Download options on both my iPad and iPhone. However, on my Windows (10) PC I only see Streaming options. Do not require "extreme" (near lossless) but would like to download and play high bit rate tr...

  • Newbie
  • Where are they? Under Settings>Music Quality I see Download options on both my iPad and iPhone. However, on my Windows (10) PC I only see Streaming options. Do not require "extreme" (near lossless...
  • Sebasty
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
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Playlists above 'Your library'?

Cant find any solution for this, i want to have my playlists ontop of the interface!Is this possible in some way? Or do i need to endure the bloated features ontop of what i listen to? I run this machine on a 720 resolution for everyone to see it pro...

playlists.png
  • Casual Listener
  • Cant find any solution for this, i want to have my playlists ontop of the interface! Is this possible in some way? Or do i need to endure the bloated features ontop of what i listen to?  ...
  • Diskmaskin
  • Casual Listener
  • 175 Views
  • 1 replies
  • 1 likes
  • 175 Views
  • 1 replies
  • 1 likes

Error 13

So I moved my PC from my house to another house, but now all of a sudden my whole Spotify isn't working and it says something like: Can't install because the required files can't be made, error 13 -> Something like that, I'm Dutch and the translation...

  • Newbie
  • So I moved my PC from my house to another house, but now all of a sudden my whole Spotify isn't working and it says something like: Can't install because the required files can't be made, error ...
  • antre
  • Newbie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
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No puedo ver "Mis Canciones".

Buenas a todos. Tengo un problema hace dias solo en la App de la PC. Soy User Premium y no puedo ver ni reproducir mi playlist "Mis Canciones" porqué hacerlo salta lo siguiente teniendo casi 150/200 músicas guardadas:Al darle doble click se reproduce...

  • Newbie
  • Buenas a todos. Tengo un problema hace dias solo en la App de la PC. Soy User Premium y no puedo ver ni reproducir mi playlist "Mis Canciones" porqué hacerlo salta lo siguiente teniendo casi 150/200 ...
  • rogernavarrete
  • Newbie
  • 4822 Views
  • 8 replies
  • 7 likes
  • 4822 Views
  • 8 replies
  • 7 likes

Playlist names are in wrong language

Hello, Since 3-4 weeks (or maybe a bit longer) playlist names are displayed in incorrect language. My preffered language is English (I live in Poland) and at work - where I listed to Spotify the most - I connect to the internet through company VPN lo...

charts.PNG playlist.PNG
  • Music Fan
  • Hello,   Since 3-4 weeks (or maybe a bit longer) playlist names are displayed in incorrect language.   My preffered language is English (I live in Poland) and at work - where I lis...
  • hayley_kwok
  • Casual Listener
  • 775 Views
  • 3 replies
  • 0 likes
  • Windows
  • 775 Views
  • 3 replies
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