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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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How can I choose the source from which play Spotify music?

I'd like to listen to Spotify with the loudspeaker while I'm having a skype chat throughout the headphones. Is there any way to do so?

  • Casual Listener
  • I'd like to listen to Spotify with the loudspeaker while I'm having a skype chat throughout the headphones. Is there any way to do so?
  • Sebasty
  • Spotify Star
  • 617 Views
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  • 617 Views
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The 30 second audio preview for this track is not available in your country

The issue occurs on this Embeded spotify playlist on this WordPress Website.Please note that while the site displays Russian text, the host server is in the States and the Wordpress language is set to UK English. When visitors view the page on their ...

  • Casual Listener
  • The issue occurs on this Embeded spotify playlist on this WordPress Website. Please note that while the site displays Russian text, the host server is in the States and the Wordpress language is set...
  • Sebasty
  • Spotify Star
  • 841 Views
  • 3 replies
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  • 841 Views
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Queue

Hello. Why, despite the fact that there are over 2,000 tracks on the Playlist, the queue only selects a few and each time the same? Does Spotify not choose from all the songs on the list randomly?

  • Casual Listener
  • Hello.   Why, despite the fact that there are over 2,000 tracks on the Playlist, the queue only selects a few and each time the same? Does Spotify not choose from all the songs on the list rand...
  • Sebasty
  • Spotify Star
  • 227 Views
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  • 227 Views
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Solved!! the spotify log in site

every time i turn on my computer the log in spotify keeps popping out. i log in every time and will pop out again the next time i will turn on my computer. please help me it is getting on my nervs

  • Casual Listener
  • every time i turn on my computer the log in spotify keeps popping out. i log in every time and will pop out again the next time i will turn on my computer. please help me it is getting on my nervs
  • andylami
  • Casual Listener
  • 283 Views
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  • 283 Views
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my computer can't play a music but it just running a name of songs only

I logged in Spotify and want to play musics but it doesn't play.the songs just running like I already listend to it and start a new song and going on to the next song.without any hearing just only names pass by. What should i do?so I can listen music...

  • Newbie
  • I logged in Spotify and want to play musics but it doesn't play. the songs just running like I already listend to it and start a new song and going on to the next song. without any hearing just onl...
  • IguanaSetup
  • Community Legend
  • 149 Views
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  • 149 Views
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Local Files Blank Names

So I just added a bunch of local files to my offline playlist but they show up blank (See screenshot). They play fine but it's annoying not being able to see which songs they are. I also saw other forum posts about this and comments said that it's a ...

  • Casual Listener
  • So I just added a bunch of local files to my offline playlist but they show up blank (See screenshot). They play fine but it's annoying not being able to see which songs they are. I also saw other fo...
  • childish14
  • Newbie
  • 781 Views
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  • Windows
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Spotify not playing tracks even after uninstalling twice and reinstalling it.

Whenever I click a song, this shows up. Please help me!This only started today. The other days it was fine. I have Spotify Premium on a Desktop Windows PC.

Screenshot 2018-01-04 12.08.39.png
  • Music Fan
  • Whenever I click a song, this shows up.  Please help me! This only started today. The other days it was fine. I have Spotify Premium on a Desktop Windows PC.
  • IguanaSetup
  • Community Legend
  • 197 Views
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  • 197 Views
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Playing downloaded tracks when not in offline mode

I read the Spotify Offline Help but I want to know if OFFLINE mode is off, will Spotify use any downloaded music over going to the internet? In other words, I have the track locally - don't use the internet to play it - play the local version. ... or...

  • Music Fan
  • I read the Spotify Offline Help but I want to know if OFFLINE mode is off, will Spotify use any downloaded music over going to the internet? In other words, I have the track locally - don't...
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  • 241 Views
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Entire album library disappeared (songs & playlists still intact). How do I restore albums?

My entire album library disappeared (songs and playlists still intact). Since the most recent thread addressing this issue is from 2014, am posting as a new topic. Any advice on how to restore my album library is appreciated. Thank you.

  • Regular
  • My entire album library disappeared (songs and playlists still intact). Since the most recent thread addressing this issue is from 2014, am posting as a new topic. Any advice on how to restore my alb...
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  • 176 Views
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Spotify keeps opening on startup despite being set not to and it keeps crashing my computer

I installed Spotify on my (admittedly bad) laptop and the program itself generally doesn't give me issues. Because my computer is slow, I try to have the least amount of programs possible open on start-up, including Spotify. I disabled start-up from ...

  • Newbie
  • I installed Spotify on my (admittedly bad) laptop and the program itself generally doesn't give me issues. Because my computer is slow, I try to have the least amount of programs possible open on sta...
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Solved!! Cant find option to play songs in order

Songs do not play in order, this is frustrating since some albums make more sense if played in their proper order.Thanks in advance

  • Casual Listener
  • Songs do not play in order, this is frustrating since some albums make more sense if played in their proper order. Thanks in advance
  • Red2d
  • Casual Listener
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  • 14209 Views
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Webplayer is not working

Hi All,The webplayer for me has had a complete barney today. It will not play anything at all and in the devices section it has a massive list of Chrome and a couple of Firefox instances (when I have repeatedly tried to get it working). I have access...

  • Visitor
  • Hi All, The webplayer for me has had a complete barney today.  It will not play anything at all and in the devices section it has a massive list of Chrome and a couple of Firefox instances (whe...
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Downloaded songs to listen offline

I've looked to see if this has been answered and I've only found responses from 2015. On both desktop and mobile, I'm not able to see a list of my downloaded songs. The only reason I finally paid for premium is to listen offline so I don't use all my...

  • Newbie
  • I've looked to see if this has been answered and I've only found responses from 2015. On both desktop and mobile, I'm not able to see a list of my downloaded songs. The only reason I finally paid for...
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  • 259 Views
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Spotify re-following artist on its own/ playing music

For whatever reason spotify keeps following (and playing, in the middle of me using spotify) some random artist, the same every time. What is this? I'm the only user on this account, I've never followed the artist, it just plays music/refollows on it...

  • Casual Listener
  • For whatever reason spotify keeps following (and playing, in the middle of me using spotify) some random artist, the same every time.    What is this? I'm the only user on this account, I...
  • surmata
  • Casual Listener
  • 708 Views
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  • 708 Views
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Unable to maximize window on a portrait display

I've noticed what I believe to be a bug with the current version (1.0.70.388) of the desktop app for Windows. I have a 22" monitor that is in a portrait orientation resolution set to 1080X1920. When maximizing the spotify window (whether manually dra...

  • Newbie
  • I've noticed what I believe to be a bug with the current version (1.0.70.388) of the desktop app for Windows. I have a 22" monitor that is in a portrait orientation resolution set to 1080X1920. When ...
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  • 263 Views
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No Sound

One morning....poof! no sound using Spotify app. Sound on computer works for every other app. Spotify volume at max. Time track at bottom indicates music is streaming, but no sound comes out! Rebooted computer. Uninstalled and reinstalled Spotify app...

  • Casual Listener
  • One morning....poof! no sound using Spotify app.  Sound on computer works for every other app.  Spotify volume at max.  Time track at bottom indicates music is streaming, but no sound ...
  • InfusionGB
  • Roadie
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  • 217 Views
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Can't play music from one artist on spotify

I can't play music from any of the beastie boys' albums. I also can't seem to access a playlist I made...Seems trivial, right? I just want answers.Thing is, I can play their songs from the web browser, and it opens the regular window and plays the so...

  • Newbie
  • I can't play music from any of the beastie boys' albums. I also can't seem to access a playlist I made... Seems trivial, right? I just want answers. Thing is, I can play their songs from the web br...
  • Sebasty
  • Spotify Star
  • 208 Views
  • 1 replies
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  • 208 Views
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I don't find my friend :(

Hi all I've a friend who as a spotify account with a lot of playlist, he's also in my Facebook friend, but, when i clic on ''find a friend'' i find other friends but not him ?Maybe someone know why ? Thanks for your help and i'm sorry for my bad engl...

  • Casual Listener
  • Hi all   I've a friend who as a spotify account with a lot of playlist, he's also in my Facebook friend, but, when i clic on ''find a friend'' i find other friends but not him ? Maybe someone...
  • Sebasty
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
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Spotify opens, but doesn't start up and dings repeatedly (Windows 7)

At some point Spotify stopped working properly. This happened a few months ago and have yet to find any solution. Spotify opens up, but stays black, and the only menus available are File, Edit, and View. Also the Windows error sound dings rapidly and...

spotify_wont_start.jpg
  • Casual Listener
  •   At some point Spotify stopped working properly.  This happened a few months ago and have yet to find any solution.  Spotify opens up, but stays black, and the only menus available...
  • Rec-Tech
  • Casual Listener
  • 286 Views
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  • Windows
  • 286 Views
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cant logg in to my account error 404 but any other accounts work

Hello there, So my Problem is... I have 2 Accounts the Main Acc i wanted to Logg in and the "Old" one that work. now i want to Logg in, on my windows desktop programm but there is the error 404. Than i look for some posts "what is error 404". I saw t...

  • Casual Listener
  • Hello there,  So my Problem is...  I have 2 Accounts the Main Acc i wanted to Logg in and the "Old" one that work. now i want to Logg in, on my windows desktop programm but there is the e...
  • schmiddiline
  • Casual Listener
  • 164 Views
  • 1 replies
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  • 164 Views
  • 1 replies
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