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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133834 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133834 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50571 Views
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  • 32 likes
  • Windows
  • 50571 Views
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no tech support, no music. my music i own is not showing up.

and also, oddly enough, music i sure do not own, is showing up in my music.where did that go?all my music was bought years ago, music i own and saved to my computer yet only some of it shows up in spotify.i was using groove, but since that is going a...

  • Regular
  • and also, oddly enough, music i sure do not own, is showing up in my music. where did that go? all my music was bought years ago, music i own and saved to my computer yet only some of it shows up i...
  • Sebasty
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Windows
  • 167 Views
  • 1 replies
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Local Files not displaying correct Artwork

So I have several albums in my local files that feature unique artwork on each individual song, however Spotify displays them as one singular artwork per album. Windows Media Player shows them correctly, as well as tag viewers display them. Yes, the ...

  • Casual Listener
  • So I have several albums in my local files that feature unique artwork on each individual song, however Spotify displays them as one singular artwork per album. Windows Media Player shows them correc...
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  • Windows
  • 196 Views
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Music editting

I play the music for high school sports. Is there a way to edit playlists to include snip its of songs vs the entire song?

  • Newbie
  • I play the music for high school sports.  Is there a way to edit playlists to include snip its of songs vs the entire song?
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  • 166 Views
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Sorting not working within artist pages

When browsing an artist's albums on their artist page, I cannot sort the songs within their albums by popularity, time, etc. This has always been something that has bothered me and I have wondered when it will be fixed. I know that search results are...

  • Casual Listener
  • When browsing an artist's albums on their artist page, I cannot sort the songs within their albums by popularity, time, etc. This has always been something that has bothered me and I have wondered wh...
  • jsannn
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • Windows
  • 358 Views
  • 1 replies
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Desktop player wont cast albums to Google Assistant

I am having an issue that just started today as far as I can tell. I play the Wonder Woman sountrack on my Windows laptop and it works fine. Then when I ask it to cast to the Google Assistant, suddenly some playlist comes on but with no sound. If I s...

  • Casual Listener
  • I am having an issue that just started today as far as I can tell. I play the Wonder Woman sountrack on my Windows laptop and it works fine. Then when I ask it to cast to the Google Assistant, s...
  • Lady_Blerd
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

cannot add my music from alternate location

I just switched from groove to spotify, after moving my music.but groove was getting all my music from a location different from where spotify wants to go looking for it.so in preferences, i see i can add a new location for spotify to go looking for ...

  • Regular
  • I just switched from groove to spotify, after moving my music. but groove was getting all my music from a location different from where spotify wants to go looking for it. so in preferences, i see ...
  • 178 Views
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  • 178 Views
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My playlists are now "Made by Spotify" and therefore I am unable to edit them?

So about three months ago I made some playlists on Spotify. Now I have come back to those playlists and attempted to add more songs to them but I am unable to as I no longer own them I just "follow" them and they all say "Made by Spotify". How do I f...

  • Casual Listener
  • So about three months ago I made some playlists on Spotify. Now I have come back to those playlists and attempted to add more songs to them but I am unable to as I no longer own them I just "follow" ...
  • Sebasty
  • Spotify Star
  • 459 Views
  • 5 replies
  • 0 likes
  • Windows
  • 459 Views
  • 5 replies
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Solved!! All songs not playing. I keep getting a "This song is not available."

Ive tried everything to uninstalling, unchecking all Local Files boxes and nothing works. Everytime I try to play any song on my Spotify I get a message that states. "This song is not available. If you have the file on your computer you can import it...

  • Newbie
  • Ive tried everything to uninstalling, unchecking all Local Files boxes and nothing works. Everytime I try to play any song on my Spotify I get a message that states. "This song is not available. If y...
  • Sebasty
  • Spotify Star
  • 2028 Views
  • 7 replies
  • 0 likes
  • 2028 Views
  • 7 replies
  • 0 likes

Solved!! does the app take up more processing than the webpage?

I love the Spotify app and its music, and I was wondering if the app takes up more processing than the webpage because I want to listen to my music while using applications that take up at least half of my processing power, making most other applicat...

  • Newbie
  • I love the Spotify app and its music, and I was wondering if the app takes up more processing than the webpage because I want to listen to my music while using applications that take up at least half...
  • Sebasty
  • Spotify Star
  • 4448 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 4448 Views
  • 1 replies
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Solved!! Cortana issues with Spotify

I recently moved from Groove (sadness) to Spotify and initially Cortana worked for opening the app and playing music. But after turning off Groove integration with Cortana, suddenly I can't get Cortana and Spotify to work. I've enabled Spotify in Cor...

  • Newbie
  • I recently moved from Groove (sadness) to Spotify and initially Cortana worked for opening the app and playing music. But after turning off Groove integration with Cortana, suddenly I can't get Corta...
  • IguanaSetup
  • Community Legend
  • 12676 Views
  • 1 replies
  • 2 likes
  • Windows
  • 12676 Views
  • 1 replies
  • 2 likes

Pofile Pictures

Hi i cant seem to be able to post a profile picture on my account. i have googled it looked at the spotify communtiy and tried on my mac, windows and iPhone and it just wont let me do it.

  • Newbie
  • Hi i cant seem to be able to post a profile picture on my account. i have googled it looked at the spotify communtiy and tried on my mac, windows and iPhone and it just wont let me do it.
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
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Solved!! Connect my phone as a remote

Hi everyone, Basicly I have a trouble connecting my phone as a remote for my pc.My pc isnt connect on the same wifi, actualy it's a wired connection so no wifi at all. Is there a way for my phone to communicate with my pc ? Thank you all

  • Casual Listener
  • Hi everyone,   Basicly I have a trouble connecting my phone as a remote for my pc. My pc isnt connect on the same wifi, actualy it's a wired connection so no wifi at all.   Is there a ...
  • unclesilas
  • Roadie
  • 1586 Views
  • 4 replies
  • 0 likes
  • Windows
  • 1586 Views
  • 4 replies
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error code 17 windows 8

I have tried EVERYTHING people have suggested for this problem. NOTHING has worked. The weird thing is, it has worked on the same computer, just days before. I deleted it and now I can't download it again

  • Casual Listener
  • I have tried EVERYTHING people have suggested for this problem. NOTHING has worked. The weird thing is, it has worked on the same computer, just days before. I deleted it and now I can't download it ...
  • LeoRager
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Windows
  • 304 Views
  • 1 replies
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Solved!! error code 17

How to resolve your error code 17 on window 7, it been 2 and a half months and you still have not resolve this situation.

  • Newbie
  • How to resolve your error code 17 on window 7, it been 2 and a half months and you still have not resolve this situation.
  • Rubyisme
  • Casual Listener
  • 220626 Views
  • 88 replies
  • 10 likes
  • 220626 Views
  • 88 replies
  • 10 likes

Can't hear music but can on browser - Windows 10

Very weird. Just dowloaded the Windows 10 client and signed in with Premium account. When I click a song, it says "Can't play song" and the computer is silent. I can play YouTube videos and can play spotify in the Chrome Browser. But the desktop clie...

  • Casual Listener
  • Very weird.  Just dowloaded the Windows 10 client and signed in with Premium account.  When I click a song, it says "Can't play song" and the computer is silent.  I can play YouTube vi...
  • Sebasty
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Reverting to an older version.

In the latest update Spotify have removed another feature. This time it's the full release date of tracks; now it shows the year only. This is a deal-breaker for me. As a compiler of a new release playlist I need this information. So I have to revert...

  • Roadie
  • In the latest update Spotify have removed another feature. This time it's the full release date of tracks; now it shows the year only.   This is a deal-breaker for me. As a compiler of a ...
  • gareth8
  • Roadie
  • 247 Views
  • 1 replies
  • 1 likes
  • Windows
  • 247 Views
  • 1 replies
  • 1 likes

Add A Source not working as intented

I'm trying to add a song I made to local files, however whenever I try to add a source, it won't show up. How every, every other sound file will show up in local files even though I haven't added them in any way. Any advice? P.S. the song file is an ...

  • Newbie
  • I'm trying to add a song I made to local files, however whenever I try to add a source, it won't show up. How every, every other sound file will show up in local files even though I haven't adde...
  • 414 Views
  • 0 replies
  • 2 likes
  • Windows
  • 414 Views
  • 0 replies
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Playlist mix

Hello, I need to listen a playlist which automatically change music like a mix (at any moment of all music). It worked with this playlist : "This is: Hardwell" but I can't reproduce it. Any one can help me please ? Thank you

  • Newbie
  • Hello,   I need to listen a playlist which automatically change music like a mix (at any moment of all music).   It worked with this playlist : "This is: Hardwell" but I can't reproduce...
  • IguanaSetup
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 179 Views
  • 1 replies
  • 0 likes

Browse content not refreshing

The content in the browse section of the desktop app no longer refreshes and there is no way to force a reload. The only thing you can do is close spotify and re-open it. This is with regard to the playlist rotator. This morning, it had music suggest...

  • Casual Listener
  • The content in the browse section of the desktop app no longer refreshes and there is no way to force a reload.   The only thing you can do is close spotify and re-open it.   This is wi...
  • heyhayden
  • Newbie
  • 1343 Views
  • 3 replies
  • 4 likes
  • Windows
  • 1343 Views
  • 3 replies
  • 4 likes