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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1771 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146722 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131723 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11037 Views

1 replies

6 likes

  • 11037 Views
  • 1 replies
  • 6 likes

"New Releases for You" missing artists

Hello, Is it a known issue that the "New Releases" under Browse --> Discover will often miss artists and new albums? I only ever seem to get solo songs or very specific artists. For example, i follow JunkieXL but I have had zero notice that there was...

Casual Listener

Hello,   Is it a known issue that the "New Releases" under Browse --> Discover will often miss artists and new albums? I only ever seem to get solo songs or very specific artists.   ...

blahsi

Roadie

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Using a proxy and get stuck with "no Internet connection detected"? Read this

Hi all, Concerned people (but maybe more): enjoying your Internet through a proxy you're able to install Spotify app, configure the proxy, and play music. Restarting the app or the computer leads to an offline error/No Internet connection detected So...

Regular

Hi all,   Concerned people (but maybe more): enjoying your Internet through a proxy you're able to install Spotify app, configure the proxy, and play music. Restarting the app or the computer ...

1293 Views

0 replies

0 likes

error 4
internet connection issue
Script
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Ridiculous RAM usage.

I use Spotify to listen to music while basically playing any game on my PC.I'm running windows 7 64-bit.I've noticed the longer Spotify runs the more RAM it uses, causing both my PC AND games to freeze up eventually.I could launch Spotify and keep it...

Newbie

I use Spotify to listen to music while basically playing any game on my PC. I'm running windows 7 64-bit. I've noticed the longer Spotify runs the more RAM it uses, causing both my PC AND games to ...

1515 Views

0 replies

10 likes

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Solved!! Spotify Windows Desktop app claims to be offline

Hi there,I'm using Spotify Windows Desktop app (1.0.75.483.g7ff4a0dc) on my office laptop. I need to use the proxy settings to get Spotify to work, and before the current version things worked fine. But after updating to the current version, Spotify ...

Visitor

Hi there, I'm using Spotify Windows Desktop app (1.0.75.483.g7ff4a0dc) on my office laptop. I need to use the proxy settings to get Spotify to work, and before the current version things worked fine...

user-removed

Not applicable

15200 Views

3 replies

1 likes

  • 15200 Views
  • 3 replies
  • 1 likes

Random Pops in Playback

I keep getting random audio glitches with the current version of spotify. Playback works fine, but every few seconds I'll get a random "pop" in the speakers. My headphones (which use a USB DAC) do not do this, and other programs do not to the pops ei...

Regular

I keep getting random audio glitches with the current version of spotify. Playback works fine, but every few seconds I'll get a random "pop" in the speakers. My headphones (which use a USB DAC) do no...

521 Views

0 replies

0 likes

Playback issue
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  • 0 likes

Spotify windows Player

Spotify for windows couldn't connect to the internet. it says "no internet connection" while my laptop perfectly connected to the internet. Please fix this problem immediately. IMac verosn is working perfectly but not windows version. thank you.

Newbie

Spotify for windows couldn't connect to the internet. it says "no internet connection" while my laptop perfectly connected to the internet.   Please fix this problem immediately.  IMac v...

phan_times

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
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spotify version 1.0.75.483.g7ff4a0dc search not working

since this update my search function only work when i reset the spotify settings trough windows, the after a couple minutes its stops searching, i can type in the search bar but it wont load any results

Regular

since this update my search function only work when i reset the spotify settings trough windows, the after a couple minutes its stops searching, i can type in the search bar but it wont load any resu...

438 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

Music won't play on any web browser

I have restarted my laptop, updated my web browser (tried two different ones), and logged out and back on but Spotify still won't play any music. That is, it'll show me music to play, but when I hit "play" nothing happens. Also, at times, after the w...

Newbie

I have restarted my laptop, updated my web browser (tried two different ones), and logged out and back on but Spotify still won't play any music. That is, it'll show me music to play, but when I hit ...

Sebasty

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Spotiamb virus

Hello, how do I change my log in from Facebook to email and password? Can’t seem to get rid of this spotiamb virus

Newbie

Hello, how do I change my log in from Facebook to email and password? Can’t seem to get rid of this spotiamb virus 

Sebasty

Community Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Playlist menu item inaccessible

The menu item isn't availabe, I can't download any playlist due to the missing menu item. please help, thanks.

Casual Listener

The menu item isn't availabe, I can't download any playlist due to the missing menu item. please help, thanks.

Sebasty

Community Legend

1039 Views

7 replies

0 likes

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  • 7 replies
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delete greyed out files

Hey guys,I want to remove these greyed out files from my Spotify (Windows 10).I previously had added them as local files, but later deleted the original files on my computer, without removing the files on spotify first (which might have led to my iss...

Roadie

 Hey guys, I want to remove these greyed out files from my Spotify (Windows 10). I previously had added them as local files, but later deleted the original files on my computer, without removi...

maurice_ichi

Roadie

1225 Views

2 replies

0 likes

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Songs ohne Playlist downloaden auf PC

Warum kann ich meine gespeicherten Songs auf dem Desktop als Premiumnutzer nicht einfach herunterladen wie auf dem Smartphone und muss dazu extra eine Playlist erstellen um die Songs dann dort herunterzuladen zu koennen??

Newbie

Warum kann ich meine gespeicherten Songs auf dem Desktop als Premiumnutzer nicht einfach herunterladen wie auf dem Smartphone und muss dazu extra eine Playlist erstellen um die Songs dann dort herunt...

289 Views

0 replies

0 likes

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Windows app not recognizing other devices

I have Spotify playing via my bluetooth headphones on my phone at work, but I would like to change the song through the computer ( native Windows application ) once in a while. When I open the app ( or even the webapp ) the spotify on my computer doe...

Regular

I have Spotify playing via my bluetooth headphones on my phone at work, but I would like to change the song through the computer ( native Windows application ) once in a while.   When I open t...

494 Views

0 replies

0 likes

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Plays random music from the list then the one that are next in the list

Hello,When i play music from spotify (affects both my phone and pc)Most of the time now when i play the last song in my list it goes to a random song in the list instead of the one in the top of the list. I don't have shuffle on so it would go to the...

Casual Listener

Hello, When i play music from spotify (affects both my phone and pc) Most of the time now when i play the last song in my list it goes to a random song in the list instead of the one in the top o...

songassistant

Composer

571 Views

3 replies

0 likes

  • 571 Views
  • 3 replies
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High Quality Streaming setting keeps reverting to off

I keep having to switch on the High Quality Streaming setting, which is of course annoying! I suspect the setting is being reverted whenever the Spotify client is updated. I should not have to keep checking the setting and switching it back on. I can...

Music Fan

I keep having to switch on the High Quality Streaming setting, which is of course annoying!   I suspect the setting is being reverted whenever the Spotify client is updated.   I...

user-removed

Not applicable

2186 Views

4 replies

16 likes

  • 2186 Views
  • 4 replies
  • 16 likes

'Now playing' song notification not showing

Show desktop overlay when using media keys is enabled, but the notification banner not showing when a new song is played.How can i fix this?

Newbie

Show desktop overlay when using media keys is enabled, but the notification banner not showing when a new song is played. How can i fix this?

766 Views

0 replies

2 likes

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Local files won't play on phone but will on PC

Hi all, I used to be able to listen to songs from my computer on my phone (iPhone) and on my spotify app in my car, but recently I haven't been able to get it to work. On my phone, it says the music is there in a playlist and downloaded (with the gre...

Newbie

Hi all,   I used to be able to listen to songs from my computer on my phone (iPhone) and on my spotify app in my car, but recently I haven't been able to get it to work. On my phone, it says t...

498 Views

0 replies

1 likes

  • 498 Views
  • 0 replies
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Volume on keyboard to control spotify volume

Is there a way to force my keyboards volume controls to control spotify volume alone, rather than my actual pc's general volume? I like my computers volume at a constant rate and have everything set up around it, the only thing i raise and lower the ...

Music Fan

Is there a way to force my keyboards volume controls to control spotify volume alone, rather than my actual pc's general volume? I like my computers volume at a constant rate and have everything set ...

Frosternal

Music Fan

9375 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Solved!! Remove sources for local files

The only source for local files I choose is a folder on my Desktop. But when I go on local files Spotify shows me 6k Songs with over 11mil Hours playtime. How can I remove them from my local files?

Casual Listener

The only source for local files I choose is a folder on my Desktop. But when I go on local files Spotify shows me 6k Songs with over 11mil Hours playtime. How can I remove them from my local files?

luluhasi69

Casual Listener

11069 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Can't play these specific songs

I imported a whole bunch of local music and it all plays fine. Except for one very specific album. The album is a part 2 and part 1 plays fine. All files are MP3's and all characteristics are filled in correctly. The audio is listed in spotify and ca...

Casual Listener

I imported a whole bunch of local music and it all plays fine. Except for one very specific album. The album is a part 2 and part 1 plays fine. All files are MP3's and all characteristics are filled ...

119819262

Regular

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes