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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

84476 Views

40 replies

68 likes

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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

800378 Views

505 replies

64 likes

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

ethan989

Visitor

25035 Views

26 replies

7 likes

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3127 Views

0 replies

4 likes

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No Sound

One morning....poof! no sound using Spotify app. Sound on computer works for every other app. Spotify volume at max. Time track at bottom indicates music is streaming, but no sound comes out! Rebooted computer. Uninstalled and reinstalled Spotify app...

Casual Listener

One morning....poof! no sound using Spotify app.  Sound on computer works for every other app.  Spotify volume at max.  Time track at bottom indicates music is streaming, but no sound ...

InfusionGB

Roadie

631 Views

2 replies

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Can't play music from one artist on spotify

I can't play music from any of the beastie boys' albums. I also can't seem to access a playlist I made...Seems trivial, right? I just want answers.Thing is, I can play their songs from the web browser, and it opens the regular window and plays the so...

Newbie

I can't play music from any of the beastie boys' albums. I also can't seem to access a playlist I made... Seems trivial, right? I just want answers. Thing is, I can play their songs from the web br...

Sebasty

Community Legend

460 Views

1 replies

0 likes

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I don't find my friend :(

Hi all I've a friend who as a spotify account with a lot of playlist, he's also in my Facebook friend, but, when i clic on ''find a friend'' i find other friends but not him ?Maybe someone know why ? Thanks for your help and i'm sorry for my bad engl...

Casual Listener

Hi all   I've a friend who as a spotify account with a lot of playlist, he's also in my Facebook friend, but, when i clic on ''find a friend'' i find other friends but not him ? Maybe someone...

Sebasty

Community Legend

383 Views

1 replies

0 likes

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Spotify opens, but doesn't start up and dings repeatedly (Windows 7)

At some point Spotify stopped working properly. This happened a few months ago and have yet to find any solution. Spotify opens up, but stays black, and the only menus available are File, Edit, and View. Also the Windows error sound dings rapidly and...

Casual Listener

  At some point Spotify stopped working properly.  This happened a few months ago and have yet to find any solution.  Spotify opens up, but stays black, and the only menus available...

Rec-Tech

Casual Listener

577 Views

3 replies

0 likes

Windows
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cant logg in to my account error 404 but any other accounts work

Hello there, So my Problem is... I have 2 Accounts the Main Acc i wanted to Logg in and the "Old" one that work. now i want to Logg in, on my windows desktop programm but there is the error 404. Than i look for some posts "what is error 404". I saw t...

Casual Listener

Hello there,  So my Problem is...  I have 2 Accounts the Main Acc i wanted to Logg in and the "Old" one that work. now i want to Logg in, on my windows desktop programm but there is the e...

schmiddiline

Casual Listener

327 Views

1 replies

0 likes

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Unable to add my own playlists to a folder

I saw that many other people had the issue that I has, wher they were unable to add any playlists to a playlist folder. However, they each found solutions by creating a new playlist in the folder, then adding their playlists, then simply deleting the...

Newbie

I saw that many other people had the issue that I has, wher they were unable to add any playlists to a playlist folder. However, they each found solutions by creating a new playlist in the folder, th...

394 Views

0 replies

0 likes

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Spotify installation problem

I had the regular PC version of Spotify on my desktop PC running Windows 10. It worked perfectly until this summer, when Spotify released the app in the Windows Store.I went ahead and installed the app.....but didn't realize I was supposed to uninsta...

Newbie

I had the regular PC version of Spotify on my desktop PC running Windows 10.   It worked perfectly until this summer, when Spotify released the app in the Windows Store. I went ahead and in...

Sebasty

Community Legend

3304 Views

1 replies

0 likes

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why does my playlist not play

Hi There I can't understand why my playlist won't play on my Echo Dot, I have premium, the problem is this: When I'm on the Spotify app on my laptop most songs will play both on my laptop and on my Dot, when I try and play a song form my local files ...

Newbie

Hi There   I can't understand why my playlist won't play on my Echo Dot, I have premium, the problem is this:  When I'm on the Spotify app on my laptop most songs will play both on my lap...

433 Views

0 replies

0 likes

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Will you fix the shuffle feature? It repeats only some songs over and over again

I've been asking (not only me) why the "shuffle" only shuffles the same list of songs and only that. There should be a feature that really randomize the whole playlists and that it make a start in any part of the playlist without repaeting all the sa...

Casual Listener

I've been asking  (not only me) why the "shuffle" only shuffles the same list of songs and only that. There should be a feature that really randomize the whole playlists and that it make a start...

Javierba

Casual Listener

1485 Views

4 replies

4 likes

Android
shuffle
Windows
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Solved!! Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group policy

There have been dozens upon dozens of posts relating to the dreaded 'error code 17' and equally dozens of proposed solutions.One that stands out is written by one of Spotify's own, Peter, titled '[Tutorial][Windows] How to Fix Error 17 (Installer)'.I...

Roadie

There have been dozens upon dozens of posts relating to the dreaded 'error code 17' and equally dozens of proposed solutions. One that stands out is written by one of Spotify's own, Peter, titled '[...

TheCurvyGoddess

Newbie

105220 Views

77 replies

66 likes

Windows
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Spotify tries to connect...

On my smartphone (S8+) spotify works perfectly, but when I type in my log in data on desktop version it stays in the log in process forever.spotify website log in - no problem.I reinstalled spotify several times. pls help

Newbie

On my  smartphone (S8+) spotify works perfectly, but when I type in my log in data on desktop version it stays in the log in process forever. spotify website log in - no problem. I reinstalled...

445 Views

0 replies

0 likes

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Not working

When I click on a song to play the song appears on screen in the left bottom corner for a split second and then disappears.

Newbie

When I click on a song to play the song appears on screen in the left bottom corner for a split second and then disappears.

413 Views

0 replies

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Local Files

Hello!I have tried almost everything trying to get my songs from my computer to my phone. Right now, I am connected to a hotspot to my phone from my computer, my firewall is turned off, and playlists on my phone and desktop are set to download. My fi...

Newbie

Hello! I have tried almost everything trying to get my songs from my computer to my phone. Right now, I am connected to a hotspot to my phone from my computer, my firewall is turned off, and playlis...

447 Views

0 replies

0 likes

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Import from iTunes not working

I love Spotify but just started using it full-time around three months ago. Before then I got all my songs from iTunes and now have around 250 songs that I'd like to import to Spotify. I organized them into playlists and followed all the instructions...

Newbie

I love Spotify but just started using it full-time around three months ago.  Before then I got all my songs from iTunes and now have around 250 songs that I'd like to import to Spotify. I o...

394 Views

0 replies

0 likes

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Keeps skipping tracks

When I play anything from the windows app, it just keeps skipping tracks for a few minutes, and then stops. I can't play anything.

Newbie

When I play anything from the windows app, it just keeps skipping tracks for a few minutes, and then stops. I can't play anything. 

502 Views

0 replies

0 likes

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Please add the heart button to regular playlists.

I like that I can heart music on the Discover Weekly list, but I often don't know if I really like a song until I've had it in my lineup for a few weeks, but in the ordinary playlists, there is no option to "heart" a song.

Regular

I like that I can heart music on the Discover Weekly list, but I often don't know if I really like a song until I've had it in my lineup for a few weeks, but in the ordinary playlists, there is no op...

607 Views

0 replies

2 likes

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Scroll bug

Today I encountered this strange behaviour. Spotify scroll to the end of the page which can be problematic with artists that have a lot of song and albums.These are the steps to reproduce this bug:Go to any artist page.Choose About tab.Scroll to the ...

Newbie

Today I encountered this strange behaviour. Spotify scroll to the end of the page which can be problematic with artists that have a lot of song and albums. These are the steps to reproduce this...

407 Views

0 replies

0 likes

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Playlist Track Arrangement (UNSORTED but Can't Move)

I created a playlist and initially had no trouble moving the tracks around. However, after a few weeks of not doing anything with it, I added a song to it recently and just now tried to move it. It won't move. None of the songs will move. Please don'...

Newbie

I created a playlist and initially had no trouble moving the tracks around. However, after a few weeks of not doing anything with it, I added a song to it recently and just now tried to move it. It w...

410 Views

0 replies

0 likes

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Solved!! All my songs ar unavailable

When I go to play a playlist on Spotify it skips through all the songs and stops on the last song. I didn't think much of this at first, though when I went to play my DAILY mix it didn't work.... "This song is unavailable" or something

Casual Listener

When I go to play a playlist on Spotify it skips through all the songs and stops on the last song. I didn't think much of this at first, though when I went to play my DAILY mix it didn't work.... "Th...

-Aqua-

Casual Listener

1166 Views

2 replies

0 likes

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No music plays

I just installed spotify again after a few years of not using it. I've tried to play tracks on the web player and desktop app but get nothing.The play button changes to pause but the track doesn't play and it quickly skips to the next track over and ...

Newbie

I just installed spotify again after a few years of not using it. I've tried to play tracks on the web player and desktop app but get nothing. The play button changes to pause but the track doesn't ...

Nerano

Newbie

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes