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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2258 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

153230 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

143204 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11393 Views

1 replies

6 likes

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  • 6 likes

Offline access withdrawn.

Trying to get local files fro my desktop to play from my phone but "offline access has been withdrawn" for my account. Help.

Newbie

Trying to get local files fro my desktop to play from my phone but "offline access has been withdrawn" for my account. Help.

388 Views

0 replies

0 likes

Windows
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Not able to run Spotify if Radvision/Avaya Scopia Desktop is installed (WPVideoHook.dll)

If Avaya Scopia Desktop videoconferencing is installed, Spotify repeatedly gives error dialog with this text. Why is Spotify trying to load this third party dll? ---------------------------Spotify: Spotify.exe - Bad Image---------------------------C:...

Regular

If Avaya Scopia Desktop videoconferencing is installed, Spotify repeatedly gives error dialog with this text.    Why is Spotify trying to load this third party dll?   -------------...

TaroSK

Regular

1108 Views

3 replies

0 likes

Windows
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Spotify doesn't work

Hello,When I open spotify it stays black. I do see some buttons in the top left corner, but thats it. I have tried to reinstall it. It does not help. How can i fix this?

Newbie

 Hello, When I open spotify it stays black. I do see some buttons in the top left corner, but thats it. I have tried to reinstall it. It does not help. How can i fix this?

iamandyhill

Community Legend

467 Views

1 replies

0 likes

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  • 1 replies
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Won't play music

Hello, I use Spotify on android and windows. On my android device, the application works perfectly fine, but I started my desktop today and wanted to listen to music on here and when I go to any playlist at all, it starts cycling through the tracks i...

Newbie

Hello,   I use Spotify on android and windows. On my android device, the application works perfectly fine, but I started my desktop today and wanted to listen to music on here and when I ...

382 Views

0 replies

0 likes

Windows
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Can not move playlist after trying to move a folder

Hello!I experience the issue that I am not able to move any playlist or folder after trying to move a folder as you may see in the following video.I have already tried to logout, reinstall and to restart my computer and would be happy if someone coul...

Newbie

Hello! I experience the issue that I am not able to move any playlist or folder after trying to move a folder as you may see in the following video. I have already tried to logout, reinstall a...

608 Views

0 replies

0 likes

Windows
  • 608 Views
  • 0 replies
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Followers playlist

Why can't I see who follows my playlists? I make them to share, so it's nice to see who appreciates it. It was possible a while ago. Why did that change? I miss it.

Newbie

Why can't I see who follows my playlists? I make them to share, so it's nice to see who appreciates it. It was possible a while ago. Why did that change? I miss it.

737 Views

0 replies

1 likes

Mac
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Solved!! Album overview changed and is now really annoying

It might be settings, but i could not fin out what..After an update my windows spotify application only lists all the artists albums in the overview section, it used to be in an own section to see all albums after you hit the see more albums button. ...

Newbie

It might be settings, but i could not fin out what.. After an update my windows spotify application only lists all the artists albums in the overview section, it used to be in an own section to see ...

jsannn

Community Legend

744 Views

1 replies

0 likes

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Can't find certain artists, can find them on web but can't play them

I'll give you an example. I searched for the band The Blank Theory on Spotify Desktop but nothing showed up. I messaged the band and they were confused as they said they are on Spotify. Indeed I searched on Google and found their artist page: https:/...

Casual Listener

I'll give you an example. I searched for the band The Blank Theory on Spotify Desktop but nothing showed up. I messaged the band and they were confused as they said they are on Spotify. Indeed I sear...

605 Views

0 replies

0 likes

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Problem z spotify na komputerze z windowsem 10

WitamMam problem Pobrałem aplikacje spotify na komputer z windowsem 10 i nie moge jej właczyć. Zainstalowałem pokazało się okno zalogowałem sie i znikneło. I teraz jak odpalam aplikacje to pokazuje się okno i od razu znika. Przeinstalowałem ją jeszcz...

Newbie

Witam Mam problem Pobrałem aplikacje spotify na komputer z windowsem 10 i nie moge jej właczyć. Zainstalowałem pokazało się okno zalogowałem sie i znikneło. I teraz jak odpalam aplikacje to pokazuje...

1483 Views

0 replies

0 likes

Windows
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Ports for desktop app

Hi, I'm using a restricted network in my flat wich is provided by the residence hall. I know there are already a few existing topics related to my request, but all of them are quite old, there is no official note about it, and I would like to be sure...

Newbie

Hi,   I'm using a restricted network in my flat wich is provided by the residence hall.   I know there are already a few existing topics related to my request, but all of them are quite...

1254 Views

0 replies

3 likes

Windows
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Songs grayed out on phone, works on laptop.

So I've put my Tool CDs on to my laptop and have them available on the Spotify program and added to a playlist. The playlist shows up on the phone, but all the songs are greyed out and don't seem to download... Is there something I'm doing wrong, or ...

Newbie

So I've put my Tool CDs on to my laptop and have them available on the Spotify program and added to a playlist. The playlist shows up on the phone, but all the songs are greyed out and don't seem to ...

sharadgadhia

Newbie

553 Views

1 replies

1 likes

Windows
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  • 1 replies
  • 1 likes

Uninstall doesnt work - Local data bank error

Hi,I do have issues with the local data on my pc in combination with Spotify. The local data bank doesn't change anymore, even if I add new paths to import into Spotify. For that I wanted to reinstall Spotify, but I'm not even able to uninstall this....

Newbie

Hi, I do have issues with the local data on my pc in combination with Spotify. The local data bank doesn't change anymore, even if I add new paths to import into Spotify.  For that I wanted to...

565 Views

0 replies

0 likes

Windows
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Error "no disk"

Hello!Since this morning it's impossible to use normally my Spotify on my computer (windows 10). When I open it, a little box opens and says "spotify.exe: there's no disk in the drive"Impossible to close this box, I've try to click on "cancel", "cont...

Casual Listener

Hello! Since this morning it's impossible to use normally my Spotify on my computer (windows 10). When I open it, a little box opens and says "spotify.exe: there's no disk in the drive" Impossible ...

dollylo1606

Casual Listener

1425 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Spotify Audio Stuttering -> Windows 10 app

The audio is stuttering in my Windows 10 Desktop app. I have tried reinstalling Spotify, restarting my computer, everything listed in the troubleshooting list. I am not having this issue with any other audio files or with Youtube, only Spotify. I hav...

Newbie

The audio is stuttering in my Windows 10 Desktop app. I have tried reinstalling Spotify, restarting my computer, everything listed in the troubleshooting list. I am not having this issue with any oth...

PillowMetal

Casual Listener

897 Views

1 replies

1 likes

Windows
  • 897 Views
  • 1 replies
  • 1 likes

there should be a ,,download offline"

Hi! In version for laptops there should be a ,,download offline" switch in section >>your music >>songs not only in section >>your music >> playlists it would be really usefull

Newbie

Hi!    In version for laptops there should be a ,,download offline" switch in section >>your music >>songs   not only in section >>your music >> playlists &...

558 Views

0 replies

0 likes

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Offline modus on my surface Pro doesn´t work

I have installed the Spotify App (I´m a premium user) on my surface pro under Windows 10. I have saved some albums and this is indicated as "saved" in Spotify. However, when use the offline mode, all titles are displayed in grey and are not available...

Casual Listener

I have installed the Spotify App (I´m a premium user) on my surface pro under Windows 10. I have saved some albums and this is indicated as "saved" in Spotify. However, when use the offline mode, all...

pufritz1

Casual Listener

1506 Views

2 replies

0 likes

Windows
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  • 2 replies
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Intermittent / sudden cessation of service

According to my Account info I am using Spotify Free on my desktop PC, and this has satisfied my modest requirements admirably in the past - I use the web player (Chrome + Windows 7). Now it appears sometimes to work, other times not to play anything...

Newbie

According to my Account info I am using Spotify Free on my desktop PC, and this has satisfied my modest requirements admirably in the past - I use the web player (Chrome + Windows 7). Now it appears ...

485 Views

0 replies

0 likes

  • 485 Views
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Sound not stable

Hi, I need help because when playing spotify the sound keeps changing volume. This only happens with spotify so the problem is with the application and not my computer. Could you help please?

Newbie

Hi,   I need help because when playing spotify the sound keeps changing volume. This only happens with spotify so the problem is with the application and not my computer. Could you help please?

Sebasty

Community Legend

883 Views

1 replies

0 likes

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  • 1 replies
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Spotify not displaying Facebook name

My Spotify client sometimes refuses to display my Facebook name and instead only shows my username. When I restart the Spotify application, everything goes back to normal for a while. I am unable to find out when this occurs; it seems to be random. V...

Casual Listener

My Spotify client sometimes refuses to display my Facebook name and instead only shows my username. When I restart the Spotify application, everything goes back to normal for a while. I am unable to ...

Sebasty

Community Legend

1113 Views

1 replies

0 likes

Windows
  • 1113 Views
  • 1 replies
  • 0 likes