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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134238 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134238 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50877 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50877 Views
  • 0 replies
  • 32 likes

complete playlists greyed out

For some reason, complete playlists, 300+ in each are greyed out when I try to cast them through my chromecast device (found) on my phone, and when I play (cast) through my laptop using the spotify web player. On my phone app, when I choose that part...

  • Casual Listener
  • For some reason, complete playlists, 300+ in each are greyed out when I try to cast them through my chromecast device (found) on my phone, and when I play (cast) through my laptop using the spotify w...
  • MattSuda
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Windows
  • 92 Views
  • 1 replies
  • 0 likes

Songs no longer avaliable in Spotify

Hi, i have a large collection of songs divided into playlists sorted in genres. The other day, i noticed something really alarming when i wanted to listen to one of my alltime favorite songs and it was now gone! Problem is, i can`t remember neither a...

  • Roadie
  • Hi, i have a large collection of songs divided into playlists sorted in genres. The other day, i noticed something really alarming when i wanted to listen to one of my alltime favorite songs and it w...
  • mlor
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • Windows
  • 145 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't play the selected song

Hi guys, For now 1 week, I cannot choose a song on a saved album, Spotify will just play another one, I have to scroll to the next and next and next to find the one I wanted. It's not happening on my playlists, just the saved albums. I just can't pla...

  • Music Fan
  • Hi guys,     For now 1 week, I cannot choose a song on a saved album, Spotify will just play another one, I have to scroll to the next and next and next to find the one I wanted.  ...
  • Maria_B
  • Moderator
  • 3610 Views
  • 1 replies
  • 0 likes
  • Windows
  • 3610 Views
  • 1 replies
  • 0 likes

New Website Update Is Terrible.

For some reason the new spotify website seems to have a lot lag and the songs are very choppy and seem to stop and go randomly. I know it's not my internet. But apart from that the new layout is visually unpleasing to me. I hope they change it back.

  • Newbie
  • For some reason the new spotify website seems to have a lot lag and the songs are very choppy and seem to stop and go randomly. I know it's not my internet. But apart from that the new layout is visu...
  • 120 Views
  • 0 replies
  • 0 likes
  • Windows
  • 120 Views
  • 0 replies
  • 0 likes

Visit "Browse Tab" of another country

Spotify has a section called Browse. When I go to this section I have some custom playlists directed to my country (like top artists, pop music here, etc). How can I view this section directed to another country that is not mine? For example know mor...

  • Newbie
  • Spotify has a section called Browse. When I go to this section I have some custom playlists directed to my country (like top artists, pop music here, etc). How can I view this section directed to ano...
  • 91 Views
  • 0 replies
  • 0 likes
  • Windows
  • 91 Views
  • 0 replies
  • 0 likes

Windows desktop player no longer shows connected devices. Spotify Connect icon greyed out.

The spotify connect icon on the bottom right of the Windows desktop Spotify player is greyed out, no longer showing connected and available devices. I typically stream to a Marantz Spotify enabled receiver and have verified that the Marantz can still...

  • Newbie
  • The spotify connect icon on the bottom right of the Windows desktop Spotify player is greyed out, no longer showing connected and available devices.  I typically stream to a Marantz Spotify enab...
  • cjenow
  • Newbie
  • 253 Views
  • 1 replies
  • 0 likes
  • Windows
  • 253 Views
  • 1 replies
  • 0 likes

Tracks not playing on app for Windows 10 laptop

I have just downloaded the Spotify app for my laptop. I use the app on my Iphone every day and I am a premium user. However when I try to play playlists on the app for my laptop no songs play and it skips every song in a loop. When I come to play a s...

  • Newbie
  • I have just downloaded the Spotify app for my laptop. I use the app on my Iphone every day and I am a premium user. However when I try to play playlists on the app for my laptop no songs pl...
  • 99 Views
  • 0 replies
  • 0 likes
  • Windows
  • 99 Views
  • 0 replies
  • 0 likes

Sharing what I listen to on Facebook

So recently I noticed when I share a song to my Facebook timeline, It is only showing up when I view my timeline on the mobile app. If I am viewing my profile from my laptop, the post is not there. To make matters more confusing, when I look at my ac...

  • Newbie
  • So recently I noticed when I share a song to my Facebook timeline, It is only showing up when I view my timeline on the mobile app. If I am viewing my profile from my laptop, the post is not the...
  • 86 Views
  • 0 replies
  • 0 likes
  • Windows
  • 86 Views
  • 0 replies
  • 0 likes

Solved!! Can only play first song of albums

This is a really weird issue and I had some trouble to even word it. Basically if I double click on any song on an album, instead of playing that song, Spotify plays the first song, but not before highlighting the song I actually picked for a fractio...

  • Casual Listener
  • This is a really weird issue and I had some trouble to even word it. Basically if I double click on any song on an album, instead of playing that song, Spotify plays the first song, but not before hi...
  • lalojimenezf
  • Casual Listener
  • 5550 Views
  • 35 replies
  • 18 likes
  • Windows
  • 5550 Views
  • 35 replies
  • 18 likes

Solved!! Cant download songs

Hello, recently I have bought a new HD and I have not been able to download my songs, am I doing something wrong? I do not find the download button, and yes, I have logged out and in, I only have 2 devices, and I am not anywhere near 3,333 songs.By t...

  • Casual Listener
  • Hello, recently I have bought a new HD and I have not been able to download my songs, am I doing something wrong? I do not find the download button, and yes, I have logged out and in, I only have 2 d...
  • MattSuda
  • Spotify Star
  • 2072 Views
  • 3 replies
  • 0 likes
  • Windows
  • 2072 Views
  • 3 replies
  • 0 likes

Cannot open or uninstall / reinstall Spotify. Windows 10.

Laptop runs seamlessly otherwise. I do not understand how Spotify could get so "hung up". Purchased Premium account via Android, but CANNOT RUN SPOTIFY ON LAPTOP. Any ideas? Thanks in advance. ~Greg

  • Newbie
  • Laptop runs seamlessly otherwise.   I do not understand how Spotify could get so "hung up".    Purchased Premium account via Android, but CANNOT RUN SPOTIFY ON LAPTOP.     &n...
  • itu_
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Windows
  • 175 Views
  • 1 replies
  • 0 likes

Can't remove a song in 'My Music' since 2014

Hi there, Tomorrow 3 years ago, I have added a song to my music. But tomorrow 3 years ago, I am also trying to remove it from My Music. This song just will not go away, I have tried everything. As you can see it is unchecked but it is still there. It...

  • Visitor
  •   Hi there,   Tomorrow 3 years ago, I have added a song to my music. But tomorrow 3 years ago, I am also trying to remove it from My Music. This song just will not go away, I have tried ...
  • labelscollected
  • Community Legend
  • 218 Views
  • 3 replies
  • 0 likes
  • Windows
  • 218 Views
  • 3 replies
  • 0 likes

Spotify not syncing multiple devices

Spotify on my phone and pc are operating independently while logged onto the same account, not allowing controls to work from one device to the other

  • Newbie
  • Spotify on my phone and pc are operating independently while logged onto the same account, not allowing controls to work from one device to the other
  • jjmcfly
  • Casual Listener
  • 261 Views
  • 1 replies
  • 2 likes
  • Windows
  • 261 Views
  • 1 replies
  • 2 likes

All tracks unavailable

Good afternoon, I am trying to listen music in the pc but when I select any song it appears unavailable and asks me to uploaded from the pc if I have the file. In my phone I can use Spotify without problems. How can I solve this issue? Thank you very...

  • Visitor
  • Good afternoon,   I am trying to listen music in the pc but when I select any song it appears unavailable and asks me to uploaded from the pc if I have the file. In my phone I can use Spotify ...
  • user-removed
  • Not applicable
  • 218 Views
  • 4 replies
  • 0 likes
  • Windows
  • 218 Views
  • 4 replies
  • 0 likes

How to save a search queue

I searched for some music, clicked "play" on the first song from search results, selected "shuffle play"I listened for a while, I liked it. Now I want to play something else. But I have a queue I want to save and listen to it later. How can I do it?h...

  • Casual Listener
  • I searched for some music, clicked "play" on the first song from search results, selected "shuffle play" I listened for a while, I liked it. Now I want to play something else. But I have a q...
  • KorsarNik
  • Casual Listener
  • 2687 Views
  • 2 replies
  • 0 likes
  • Windows
  • 2687 Views
  • 2 replies
  • 0 likes

Solved!! Playlists not shuffling

Shuffle function isn't working on my playlists, no matter when I turn it off and then on again, close spotify and reboot I get the same result. Happens as well on my iPhone 6. Any ideas or is it a bug?

  • Casual Listener
  • Shuffle function isn't working on my playlists, no matter when I turn it off and then on again, close spotify and reboot I get the same result. Happens as well on my iPhone 6. Any ideas or is it a bu...
  • Nomis1
  • Newbie
  • 1379 Views
  • 9 replies
  • 4 likes
  • Windows
  • 1379 Views
  • 9 replies
  • 4 likes

can´t use my dektop spotfy app

On my desktop app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. In my iphone keep playing sa aways. I thought maybe if I deleted the app and reinstalled it would work. Still n...

  • Casual Listener
  • On my desktop app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. In my iphone keep playing sa aways. I thought maybe if I del...
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Windows
  • 167 Views
  • 1 replies
  • 0 likes

I can't do anything

I don't know why, I've tried to close and open, I tried to log out but nothing happens! i press log out and nothing happens, i close it and open it, nothing happens. It also says that I'm offline. Please help!

  • Newbie
  • I don't know why, I've tried to close and open, I tried to log out but nothing happens! i press log out and nothing happens, i close it and open it, nothing happens. It also says that I'm offline. Pl...
  • MattSuda
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Windows
  • 177 Views
  • 1 replies
  • 0 likes

Spotify lets me log in for a few seconds the logs me out and says incorrect password

https://i.gyazo.com/c160f3cba7ba1e7b0439941fc0ff4828.mp4 here is a gif of the event. Nothing seems to be working, any ideas what is happening here? I was randomly logged out and havent been able to get back in since

  • Newbie
  • https://i.gyazo.com/c160f3cba7ba1e7b0439941fc0ff4828.mp4 here is a gif of the event. Nothing seems to be working, any ideas what is happening here? I was randomly logged out and havent been able to g...
  • MattSuda
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • Windows
  • 471 Views
  • 1 replies
  • 0 likes

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