Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135325 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 135325 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51937 Views
  • 0 replies
  • 32 likes
  • Windows
  • 51937 Views
  • 0 replies
  • 32 likes

Re: Inbox and messages

Yeah I'd like to know if I can get my old messages? I would have maybe saved them if I knew they were gonna be disappearing.

  • Casual Listener
  • Yeah I'd like to know if I can get my old messages? I would have maybe saved them if I knew they were gonna be disappearing.
  • 125 Views
  • 0 replies
  • 1 likes
  • 125 Views
  • 0 replies
  • 1 likes

STRG+A History

So I tried to add my complete history to a playlist. When i tried doing it with the Strg+A command to select all songs spotify wouldnt add it to the playlist. So i had to select them all manually to do it. That was pretty annoying for me. Exspecially...

  • Newbie
  • So I tried to add my complete history to a playlist. When i tried doing it with the Strg+A command to select all songs spotify wouldnt add it to the playlist. So i had to select them all manually to ...
  • 124 Views
  • 0 replies
  • 0 likes
  • Windows
  • 124 Views
  • 0 replies
  • 0 likes

Solved!! Is there any way to retrieve messages from the old inbox

I have not found a way while searching for a way to view the messages from my old inbox. edit: I know the inbox has been removed as a feature

  • Visitor
  • I have not found a way while searching for a way to view the messages from my old inbox. edit: I know the inbox has been removed as a feature
  • user-removed
  • Not applicable
  • 2258 Views
  • 3 replies
  • 2 likes
  • Windows
  • 2258 Views
  • 3 replies
  • 2 likes

Broken Czech translation

My Czech Spotify has a broken translation for "Další v pořadí". As you can see in the attachment, there is extra " " (HTML hard space character). There might be more - this is the one I noticed.

  • Regular
  • My Czech Spotify has a broken translation for "Další v pořadí". As you can see in the attachment, there is extra " " (HTML hard space character). There might be more - this is the one I noti...
  • MattSuda
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Windows
  • 141 Views
  • 1 replies
  • 0 likes

Local Files Randomly Become Unavailable

I've had this problem in the past but it has been happening a lot more this week. I have some folders with .mp3s in them and I've been playing them just fine for months now with Spotify, but sometimes they will become unavailable randomly when I open...

  • Newbie
  • I've had this problem in the past but it has been happening a lot more this week. I have some folders with .mp3s in them and I've been playing them just fine for months now with Spotify, but sometime...
  • otriangle
  • Newbie
  • 436 Views
  • 2 replies
  • 1 likes
  • Windows
  • 436 Views
  • 2 replies
  • 1 likes

local files keep disappearing some songs

songs from local library i added to my playlists are disappearing and not recognized, why ????????????????? thats why we should be able to drag and drop, this is so annoying while adding 50 songs and realizing some of them didnt get through, then hav...

  • Music Fan
  • songs from local library i added to my playlists are disappearing and not recognized, why ?????????????????   thats why we should be able to drag and drop, this is so annoying while adding 50 ...
  • XMS3D0
  • Music Fan
  • 1752 Views
  • 2 replies
  • 0 likes
  • Windows
  • 1752 Views
  • 2 replies
  • 0 likes

[All platforms] Discover Weekly playlist contains offensive music

Hi, My current Discover Weekly playlist contains music by a band that has been known to celebrate nazis. I have no idea how my music I've been listening to could add up to that recommendation and I wonder if it's possible to remove that track from th...

  • Casual Listener
  • Hi,   My current Discover Weekly playlist contains music by a band that has been known to celebrate nazis. I have no idea how my music I've been listening to could add up to that recommendatio...
  • NinjaSE
  • Casual Listener
  • 183 Views
  • 2 replies
  • 1 likes
  • Windows
  • 183 Views
  • 2 replies
  • 1 likes

Solved!! Wrong Songs Playing When Selected (Sorting Bug)

Having a new problem where when I click on saved songs it starts playing a different song, and I have to manually skip through until I get what I want. This only happens with saved songs and after some investigation I worked out that the problem is a...

  • Music Fan
  • Having a new problem where when I click on saved songs it starts playing a different song, and I have to manually skip through until I get what I want. This only happens with saved songs and after so...
  • mtopp24
  • Casual Listener
  • 419 Views
  • 3 replies
  • 1 likes
  • Windows
  • 419 Views
  • 3 replies
  • 1 likes

where can I see how many offline songs I have downloaded?

Hello, I'm attempting to troubleshoot why some of my offline songs won't play,and one of the checks is to see if you have >3,333 songs downloaded on one device. However, I don't know where either on my spotify local install or on the web account to s...

  • Casual Listener
  • Hello,   I'm attempting to troubleshoot why some of my offline songs won't play,and one of the checks is to see if you have >3,333 songs downloaded on one device.  However, I don't kno...
  • chriszani
  • Casual Listener
  • 192 Views
  • 2 replies
  • 0 likes
  • Windows
  • 192 Views
  • 2 replies
  • 0 likes

recommended songs

was the feature of "recommended songs" removed? I cannot access it anymore. is there a way for me to get it back? i'm using the desktop app and windows.

  • Regular
  • was the feature of "recommended songs" removed? I cannot access it anymore. is there a way for me to get it back? i'm using the desktop app and windows.
  • Xaw13
  • Newbie
  • 171 Views
  • 4 replies
  • 0 likes
  • Windows
  • 171 Views
  • 4 replies
  • 0 likes

Local files won't sync

I have added files to the folders and added the folders to sync. However they only work for a short period of time. They show up, I can add them to a playlist and sync them to my phone. However next time I start up spotify I need to readd all the fil...

  • Casual Listener
  • I have added files to the folders and added the folders to sync. However they only work for a short period of time. They show up, I can add them to a playlist and sync them to my phone. However next ...
  • 115 Views
  • 0 replies
  • 1 likes
  • Windows
  • 115 Views
  • 0 replies
  • 1 likes

Slow DSL - will downloaded playlist solve streaming drop-outs?

My DSL is so slow that playing music via streaming causes drop-outs in the audio.I've got a Premium account, using Windows 10, and 1.0.53.758.gde3fc4b2 If I download a playlist but am still connected to the internet, will I get better playback? That ...

  • Regular
  • My DSL is so slow that playing music via streaming causes drop-outs in the audio. I've got a Premium account, using Windows 10, and 1.0.53.758.gde3fc4b2   If I download a playlist but am stil...
  • UprightPlayer
  • Regular
  • 258 Views
  • 2 replies
  • 0 likes
  • Windows
  • 258 Views
  • 2 replies
  • 0 likes

[Bug] Part of Friends Activity is hidden

I'm currently using the Desktop Spotify version on Windows with the Spanish language package. On the Friends Activity side panel, the Label "Actividad de los amigos" (Friends Activity) partially hides the information of the topmost friend. I am curre...

  • Casual Listener
  • I'm currently using the Desktop Spotify version on Windows with the Spanish language package.   On the Friends Activity side panel, the Label "Actividad de los amigos" (Friends Activity) parti...
  • Sebasty
  • Spotify Star
  • 393 Views
  • 1 replies
  • 2 likes
  • Windows
  • 393 Views
  • 1 replies
  • 2 likes

Solved!! Spotify muting swears in explicit songs all of the sudden

I was wondering if anyone else is having this issue and if so please help because half the lyrics are missing from of these songs and i pay money every month so i can listen to the music....

  • Newbie
  • I was wondering if anyone else is having this issue and if so please help because half the lyrics are missing from of these songs and i pay money every month so i can listen to the music....
  • MattSuda
  • Spotify Star
  • 27027 Views
  • 1 replies
  • 3 likes
  • Windows
  • 27027 Views
  • 1 replies
  • 3 likes

New PC - No content

I recently got a new PC (Windows 10) and downloaded the Spotify player. I have a premium account which I logged in with. Everything works fine except it says I have no saved playlists, songs, artists, albums, stations, etc... Any ideas out there?

  • Newbie
  • I recently got a new PC (Windows 10) and downloaded the Spotify player. I have a premium account which I logged in with. Everything works fine except it says I have no saved playlists, songs, artists...
  • MattSuda
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Windows
  • 124 Views
  • 1 replies
  • 0 likes

my pc doesnt allow install spotify

hi i have a huge problem about spotify on windows since 2 hours ago i have been trying to install spotify on my pc but when it download complety my pc shows a error window where it show "unavailable to install the neccesary files are downloaded but a...

  • Casual Listener
  • hi    i have a huge problem about spotify on windows since 2 hours ago i have been trying to install spotify on my pc but when it download complety my pc shows a error window where it sho...
  • juan_daniel96
  • Casual Listener
  • 258 Views
  • 3 replies
  • 1 likes
  • Windows
  • 258 Views
  • 3 replies
  • 1 likes

My music album filter

I accidentally pressed on the my music album tab "filter full albums only" and I would like to turn that filter off but I don't know how. I want to see all the albums I've only saved even only one song from that is.

  • Newbie
  • I accidentally pressed on the my music album tab "filter full albums only" and I would like to turn that filter off but I don't know how. I want to see all the albums I've only saved even only one so...
  • Sebasty
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Windows
  • 172 Views
  • 1 replies
  • 0 likes

Spotify won't open/launch?

I know this seems to be a big deal right now but I can't find a consistent solution online. Does anyone actually know what's going on? (Right now, if i try to open spotify it doesn't do anything. No warning or alert, just nada. In my task manager it ...

  • Newbie
  • I know this seems to be a big deal right now but I can't find a consistent solution online. Does anyone actually know what's going on? (Right now, if i try to open spotify it doesn't do anything. No ...
  • Sebasty
  • Spotify Star
  • 9090 Views
  • 3 replies
  • 0 likes
  • Windows
  • 9090 Views
  • 3 replies
  • 0 likes

Solved!! Spotify track not appearing in itunes playlist on itunes on laptop

Can anybody help re this? I've installed and re-installed Spotify, I have Premium but any track I download from Spotify doesn't appear in my iTunes on my laptop, even when I've saved the track to my itunes playlist in Spotify

  • Casual Listener
  • Can anybody help re this? I've installed and re-installed Spotify, I have Premium but any track I download from Spotify doesn't appear in my iTunes on my laptop, even when I've saved the track to my ...
  • Pageysa1
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • Windows
  • 224 Views
  • 2 replies
  • 0 likes

The spotify friends feed don't appear

I already uninstalled and installed and don't resolve...

  • Casual Listener
  • I already uninstalled and installed and don't resolve...
  • MauriceMV
  • Spotify Star
  • 330 Views
  • 6 replies
  • 0 likes
  • Windows
  • 330 Views
  • 6 replies
  • 0 likes