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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1676 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145612 Views

83 replies

27 likes

  • 145612 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130569 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10983 Views

1 replies

6 likes

  • 10983 Views
  • 1 replies
  • 6 likes

Error Code 17 - Can't uninstall or reinstall

Hi, I'm hoping someone can help!! - I have downloaed Spotify, it errors on install (ERROR: 17)- It is displaying in add/remove programs but I can't uninstall it "You do not have sufficiuent access to uninstall Spotify" > This is displayed even when I...

Newbie

Hi,   I'm hoping someone can help!!   - I have downloaed Spotify, it errors on install (ERROR: 17) - It is displaying in add/remove programs but I can't uninstall it "You do not have s...

472 Views

0 replies

0 likes

Windows
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Desktop client loses connection to phone

Some background. My laptop will not connect to my Bluetooth stereo. To work around this I listen to Spotify on my phone connected to my stereo and control it using my desktop while working.After listening to Spotify for an extended session I will los...

Newbie

Some background.  My laptop will not connect to my Bluetooth stereo.  To work around this I listen to Spotify on my phone connected to my stereo and control it using my desktop wh...

393 Views

0 replies

0 likes

Windows
  • 393 Views
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Spotify keeps cutting out

During songs Spotify keeps cutting out and an errors states that "Can't play the current song" even though it's just been playing.I tried restarting the app and get about 5minutes of play time before the same thing happens again.Once it happens I can...

Casual Listener

During songs Spotify keeps cutting out and an errors states that "Can't play the current song" even though it's just been playing. I tried restarting the app and get about 5minutes of play time befo...

987 Views

0 replies

1 likes

Windows
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  • 0 replies
  • 1 likes

Sorting for audiodramas in podcasts?

Hi all! My first post here today. I've really been enjoying the podcast section on Spotify, and it's become my favourite app to listen to podcasts on. I am a huge of audiodramas podcasts, which are found under the "storytellers" category. However, th...

Newbie

Hi all!   My first post here today. I've really been enjoying the podcast section on Spotify, and it's become my favourite app to listen to podcasts on.   I am a huge of audiodrama...

381 Views

0 replies

0 likes

Windows
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This song is not available. If you have the file on your computer you can import it.

I've been trying to fix this issue for the past hour and im beginning to get frustrated. Ive been trying to play a few songs I downloaded in spotify but every time I try I get the blue message in the subject on the top. The songs work fine in WMP but...

Casual Listener

I've been trying to fix this issue for the past hour and im beginning to get frustrated. Ive been trying to play a few songs I downloaded in spotify but every time I try I get the blue message in the...

ACAx1985

Roadie

558 Views

2 replies

0 likes

Windows
  • 558 Views
  • 2 replies
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Change the order of my playlist

Hi everyone, I have read alot of old posts about changing the order of my playlist (called Hawaii)I've read "Click Artist", "click track name", "click 3 dots", "click green triangle".. none of which I can find as I think the posts Im reading are too ...

Newbie

Hi everyone,   I have read alot of old posts about changing the order of my playlist (called Hawaii) I've read "Click Artist", "click track name", "click 3 dots", "click green triangle".. non...

IguanaSetup

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
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Totally Different Song

Hello, so I'm having the following problem: There's a song that when i listen to it on my iphone it sounds totally differente than when I play it on the spotify of my pc; even when while listening to the song on my iphone I press the option to change...

Casual Listener

Hello, so I'm having the following problem:   There's a song that when i listen to it on my iphone it sounds totally differente than when I play it on the spotify of my pc; even when while...

IguanaSetup

Community Legend

554 Views

1 replies

0 likes

Web Player
Windows
  • 554 Views
  • 1 replies
  • 0 likes

spotify wont start after update on windows 10

I have installed spotify-1-0-59-395 on windows 10 64bit.Everytime the spotify upgrades the program wont start and i get a message with error 0xc0000001 the app was unable to start correctly.What can i do to fix the problem?

Newbie

I have installed spotify-1-0-59-395 on windows 10 64bit.Everytime the spotify upgrades the program wont start and i get a message with error 0xc0000001 the app was unable to start correctly.What can ...

425 Views

0 replies

0 likes

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Chansons différentes selon web player et appli

Bonjour,Certains titres de ma musique sur playlist sont différents lorsqu'ils sont sur le web player et sur l'appli (Windows 10) C'est notamment le cas avec Ben Mazué https://open.spotify.com/track/5uDMz8kBI5cjnJ2Bh61LHlhttps://open.spotify.com/track...

Newbie

Bonjour, Certains titres de  ma musique sur playlist sont différents lorsqu'ils sont sur le web player et sur l'appli (Windows 10)  C'est notamment le cas avec Ben Mazué ...

428 Views

0 replies

1 likes

Web Player
Windows
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  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Song length mismatch

It's not really an important detail, but when I look at a song on my playlist, the song length is 1:13 but when I play the song, it says the song length is 1:12. I took a screenshot of the specific song just in case.

Regular

It's not really an important detail, but when I look at a song on my playlist, the song length is 1:13 but when I play the song, it says the song length is 1:12.      I took a s...

Novy

Moderator

1660 Views

9 replies

1 likes

  • 1660 Views
  • 9 replies
  • 1 likes

Playspeed is slower than its suppose to.. How to fix?

All my songs on Spotify are slower than the song actually is.. And I can't find an option for speed or whatever.. Have never changed any setting either so I don't know how this happened.. It's very annoying, it's like it's speed is set at 0,6 instead...

Casual Listener

All my songs on Spotify are slower than the song actually is.. And I can't find an option for speed or whatever.. Have never changed any setting either so I don't know how this happened.. It's very a...

Sebasty

Community Legend

722 Views

4 replies

0 likes

Windows
  • 722 Views
  • 4 replies
  • 0 likes

Some local files won't play

Hello, I have a few local songs all MP3. But about half of them won't play in spotify, they appear but are grey (artist name) instead of whiteI have a windows laptop with windows 10 pro and use spotify version 1.0.67.582.g19436fa3. I have already tri...

Newbie

Hello,   I have a few local songs all MP3. But about half of them won't play in spotify, they appear but are grey (artist name) instead of white I have a windows laptop with windows 10 pro an...

371 Views

0 replies

0 likes

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Queue must be empty in order to add Podcast episodes to it.

Refer to the subject. I'm just making a bug report. Also, another issue is there is no easy way to empty the queue.

Casual Listener

Refer to the subject. I'm just making a bug report. Also, another issue is there is no easy way to empty the queue.

CarpeMofo

Casual Listener

499 Views

1 replies

0 likes

Windows
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  • 1 replies
  • 0 likes

Solved!! Spotify Visualization

Hello, I have noticed the attached visualisation on my spotify...I'm not a big fan but can't for the life of me find where to turn it off. It appears after minimal down time, pretty annoying. Any assistance would be welcomed. Thank you,

Newbie

Hello,   I have noticed the attached visualisation on my spotify...I'm not a big fan but can't for the life of me find where to turn it off. It appears after minimal down time, prett...

IguanaSetup

Community Legend

6734 Views

1 replies

0 likes

Windows
  • 6734 Views
  • 1 replies
  • 0 likes

Why and what does spotify upload when I switch back from offline mode?

Every time i switch back from offline mode spotify starts uploading. It uploads quite a lot, around 5 MB I think. And no, that isn't much compared to a lot of things, but i can't understand why spotify would need to upload any more than a few kbs. We...

Newbie

Every time i switch back from offline mode spotify starts uploading. It uploads quite a lot, around 5 MB I think. And no, that isn't much compared to a lot of things, but i can't understand why ...

403 Views

0 replies

0 likes

Windows
  • 403 Views
  • 0 replies
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Randomly pausing and skipping

Whenever I play spotify on my windows computer (work computer), it either skips 5 songs or doesn't play music entirely. Refreshing the page doesn't work and I've logged out and logged back in. I don't have any issues on my iphone.

Newbie

Whenever I play spotify on my windows computer (work computer), it either skips 5 songs or doesn't play music entirely. Refreshing the page doesn't work and I've logged out and logged back in. I don'...

396 Views

0 replies

0 likes

  • 396 Views
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Like/Dislike column

Hi!I have seen a column on my friend's desktop, where he can tell spotify he likes or dislikes certain songs. This is a feature I know is not accross all accounts, but I would really like to have it on mine.Since the last couple weeks, some type of m...

Newbie

Hi! I have seen a column on my friend's desktop, where he can tell spotify he likes or dislikes certain songs. This is a feature I know is not accross all accounts, but I would really like to have...

609 Views

0 replies

0 likes

Windows
  • 609 Views
  • 0 replies
  • 0 likes

Listen musics while stream on Youtube

Hello good afternoon,I wonder if there are any restrictions on listening to my songs on Spotify while I'm doing a livestream on Youtube?I have a game channel, and I like to listening musics, so I would like to know if there is any problem in listenin...

Newbie

Hello good afternoon, I wonder if there are any restrictions on listening to my songs on Spotify while I'm doing a livestream on Youtube? I have a game channel, and I like to listening musics, so I...

phan_times

Community Legend

4595 Views

2 replies

0 likes

  • 4595 Views
  • 2 replies
  • 0 likes