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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135217 Views
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  • Mac
    Windows
  • 135217 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51838 Views
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  • 32 likes
  • Windows
  • 51838 Views
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  • 32 likes

Spotify 1.0.52.725.g943b26a8 for Windows keeps crashing & is very slow

Software-Setup:- Win 10 Pro x64 Creators Update- Spotify 1.0.52.725.g943b26a8 - Premium Account- lots of local files ~ 60.000 files I have a clean Windows 10 installation and I also reinstalled the newest version of Spotify but when adding my local m...

  • Regular
  • Software-Setup: - Win 10 Pro x64 Creators Update - Spotify 1.0.52.725.g943b26a8 - Premium Account - lots of local files ~ 60.000 files   I have a clean Windows 10 installation and I al...
  • inky-dinky
  • Regular
  • 344 Views
  • 1 replies
  • 0 likes
  • Windows
  • 344 Views
  • 1 replies
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Windows 7 - spotifu is uninstaling themself after few minutes...

Hi guys.First of all i wanna say that i'm spotify premium user for couple of years and i love it!But unfortunetly after this sweet time bad time comes.My spotify - desktop version is disapearing...no errors, no messages, spotify just stop playing and...

  • Regular
  • Hi guys. First of all i wanna say that i'm spotify premium user for couple of years and i love it! But unfortunetly after this sweet time bad time comes. My spotify - desktop version is disapearin...
  • KondzioR
  • Regular
  • 438 Views
  • 6 replies
  • 1 likes
  • Windows
  • 438 Views
  • 6 replies
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Solved!!Superuser Contribution Several minutes to load content when opening the program.

Since last couple of weeks or so when i start spotify it stays showing the loading icon for about 5 minutes before showing the content.I have tried disabeling the local files paths but problem persist. I don't remember if this started with an actuali...

  • Casual Listener
  • Since last couple of weeks or so when i start spotify it stays showing the loading icon for about 5 minutes before showing the content. I have tried disabeling the local files paths but problem...
  • octopus77
  • Casual Listener
  • 511 Views
  • 2 replies
  • 0 likes
  • Windows
  • 511 Views
  • 2 replies
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Solved!! Daily mix isn't showing up on Desktop

I enjoy my Daily mix on my phone. And I've recently been told that it is available on the Desktop now. But it is not showing up on mine.

  • Regular
  • I enjoy my Daily mix on my phone. And I've recently been told that it is available on the Desktop now. But it is not showing up on mine. 
  • Maxim
  • Spotify Star
  • 2128 Views
  • 5 replies
  • 0 likes
  • Windows
  • 2128 Views
  • 5 replies
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Can't log in on premium, please help!

So my origonal problem was posted here: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Desktop-player-says-offline-won-t-play-but-I-m-connected/m-p/1643763#M184933 I found another thread saying they changed something in fb and then...

  • Casual Listener
  • So my origonal problem was posted here: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Desktop-player-says-offline-won-t-play-but-I-m-connected/m-p/1643763#M184933   I ...
  • MattSuda
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Windows
  • 166 Views
  • 1 replies
  • 0 likes

Music sharing change

Music sharing seems to have been changed, and I can't seem to figure out how to share a song with someone I follow anymore. When I click share, all I see are a bunch of stupid social media logos.

  • Newbie
  • Music sharing seems to have been changed, and I can't seem to figure out how to share a song with someone I follow anymore. When I click share, all I see are a bunch of stupid social media logos.
  • unclesilas
  • Roadie
  • 260 Views
  • 3 replies
  • 2 likes
  • Windows
  • 260 Views
  • 3 replies
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Superuser Contribution Storage probleme / Local Files

Hello everyone, I would like to know where the "downloaded" playlists are stored on PC? And is it possible to modify the installation folder of spotify? Thank you in advance.

  • Visitor
  • Hello everyone,   I would like to know where the "downloaded" playlists are stored on PC?   And is it possible to modify the installation folder of spotify?   Thank you i...
  • JulianA_Bogota
  • Roadie
  • 214 Views
  • 3 replies
  • 0 likes
  • Windows
  • 214 Views
  • 3 replies
  • 0 likes

Spotify Radio

Is there a way to delete a radio station and make it again? I have one I enjoy but have accidentally "thumbs down" some songs I like. Or maybe there is a way to get them back? Sorry if this is in the wrong section.

  • Casual Listener
  • Is there a way to delete a radio station and make it again? I have one I enjoy but have accidentally "thumbs down" some songs I like. Or maybe there is a way to get them back? Sorry if this is in the...
  • Clipmax
  • Casual Listener
  • 131 Views
  • 1 replies
  • 0 likes
  • Windows
  • 131 Views
  • 1 replies
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Spotify Win7 Pro 64bit, NOT WORKING W T F!

Windows desktop app on Win 7 Pro 64 bit machine, quad core, 8 gigs RAM, checked no driver issues for sound/video. Did the app update recently and now its crapped out. Tried fresh install, multiple times, still nada. Just opens up, spinning wheel of d...

  • Casual Listener
  • Windows desktop app on Win 7 Pro 64 bit machine, quad core, 8 gigs RAM, checked no driver issues for sound/video. Did the app update recently and now its crapped out. Tried fresh install, multiple ti...
  • hkhadim
  • Casual Listener
  • 821 Views
  • 1 replies
  • 1 likes
  • Windows
  • 821 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify replaces certain local files with similarly titled spotify songs.

WHY would you guys create such a feature but not include the ability to turn it off? This is horrible!!! FIX IT NOW!

  • Casual Listener
  • WHY would you guys create such a feature but not include the ability to turn it off? This is horrible!!! FIX IT NOW!
  • natewillett1996
  • Casual Listener
  • 225 Views
  • 2 replies
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  • Windows
  • 225 Views
  • 2 replies
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Error code 18 on windows 8.1 HELP ME

Hi, I uninstalled Spotify and tried to download it again for my windows 8.1. I went to the website and got the installer and when the installer is installing the app, it stops and gives error code 18. Does anyone know how to fix this?

  • Newbie
  •  Hi, I uninstalled Spotify and tried to download it again for my windows 8.1. I went to the website and got the installer and when the installer is installing the app, it stops and gives error c...
  • Jacob
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Windows
  • 164 Views
  • 1 replies
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Solved!! a deinstall not possible and error code 17!

After i updated Spotify 26.01.2017 I couldn't start it anymore. Then i tried to deinstall it, but that wasn't possible. It gets only stuck in the "deinstall process"! I have tried the safe mode thing, but it didn't work too. Can someone please help m...

  • Casual Listener
  • After i updated Spotify 26.01.2017 I couldn't start it anymore. Then i tried to deinstall it, but that wasn't possible. It gets only stuck in the "deinstall process"! I have tried the safe mode thing...
  • idyllicunicorn
  • Newbie
  • 459 Views
  • 3 replies
  • 1 likes
  • Windows
  • 459 Views
  • 3 replies
  • 1 likes

Not remembering history

Spotify Windows is not remembering my history. Instead, everytime I open it in Windows, the same song keeps appearing as the last song that I played. This is some kind of bug

  • Roadie
  • Spotify Windows is not remembering my history. Instead, everytime I open it in Windows, the same song keeps appearing as the last song that I played. This is some kind of bug
  • 124 Views
  • 0 replies
  • 1 likes
  • Windows
  • 124 Views
  • 0 replies
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Consistently documenting keyboard shortcuts, Ctrl+Shift+C copy Spotify URI

There's a hint popup about using Ctrl+Shift+C to copy a Spotify URI to the keyboard, but this isn't mentioned anywhere else in the UI (eg. the obvious choice of it being a window menu selection). Help "keyboard shortcuts" gives a list (https://suppor...

  • Regular
  • There's a hint popup about using Ctrl+Shift+C to copy a Spotify URI to the keyboard, but this isn't mentioned anywhere else in the UI (eg. the obvious choice of it being a window menu selection). &n...
  • 196 Views
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  • 1 likes
  • Windows
  • 196 Views
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Superuser Contribution Problem Local Files

Hi, everyone I'm having a problem with the music that I have in my local files.I have like 1000 songs in my local sources (sources that I specified in Spotify app) but my local files view only shows like 700.I checked that my files were mp3 (the most...

  • Casual Listener
  • Hi, everyone 🙂 I'm having a problem with the music that I have in my local files. I have like 1000 songs in my local sources (sources that I specified in Spotify app)  but my local fil...
  • 1283115001
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • Windows
  • 181 Views
  • 2 replies
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Superuser Contribution sound quality

do you apreciate any change of sound quality enabling and disabling the switch of streaming in high quality in preferences?

  • Newbie
  • do you apreciate any change of sound quality enabling and disabling the switch of streaming in high quality in preferences?
  • Maria_B
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Windows
  • 164 Views
  • 1 replies
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Superuser Contribution Desktop player says offline, won't play. (but I'm connected)

Hello... I use premium... the player on my desktop is saying it's offline and will not play. But I'm connected and the internet is working fine. I'm listening now on the web player. Any help/reasons would be great! Already restarted and reinstalled.....

  • Casual Listener
  • Hello...   I use premium... the player on my desktop is saying it's offline and will not play. But I'm connected and the internet is working fine. I'm listening now on the web player. 😞 &nbs...
  • Maria_B
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • Windows
  • 272 Views
  • 1 replies
  • 0 likes

[desktop] reducing the size of the thumbnails while making a search?

Hi !When i run a search of playlists or albums in the windows desktop app, the thumbnails are displayed very large despite the fact I zoomed out 2 times :Previously, they were displayed smaller and the browsing between a list of 10 or 20 playlists/al...

spotify_bug2.JPG
  • Roadie
  • Hi ! When i run a search of playlists or albums in the windows desktop app, the thumbnails are displayed very large despite the fact I zoomed out 2 times : Previously, they were displayed sma...
  • 285 Views
  • 0 replies
  • 1 likes
  • Windows
  • 285 Views
  • 0 replies
  • 1 likes

keine songs am PC verfügbar

Ich habe mir die app am PC heruntergeladen und es sind leider keine songs verfügbar warum?

  • Newbie
  • Ich habe mir die app am PC heruntergeladen und es sind leider keine songs verfügbar  warum?
  • 87 Views
  • 0 replies
  • 0 likes
  • Windows
  • 87 Views
  • 0 replies
  • 0 likes

PC playlist songs not ALL available on mobile

Howdy, I have checked the download box for one of my playlists filled with my local files, I believe that worked fine.The issue i am having is that not all of those local file songs downloaded are available for streaming on my mobile app, most of the...

  • Newbie
  • Howdy,   I have checked the download box for one of my playlists filled with my local files, I believe that worked fine. The issue i am having is that not all of those local file songs downlo...
  • 95 Views
  • 0 replies
  • 0 likes
  • Windows
  • 95 Views
  • 0 replies
  • 0 likes