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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136340 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 136340 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52708 Views
  • 0 replies
  • 33 likes
  • Windows
  • 52708 Views
  • 0 replies
  • 33 likes

Can't play a folder of playlists

I can no longer play a folder of playlists on the Windows client. There is a Play button which changes to Pause when I click it, but nothing ever plays. This used to work on the Desktop client. It can be done on the iOS client using the All Song opti...

  • Casual Listener
  • I can no longer play a folder of playlists on the Windows client. There is a Play button which changes to Pause when I click it, but nothing ever plays. This used to work on the Desktop client. It ca...
  • madusa
  • Newbie
  • 352 Views
  • 2 replies
  • 2 likes
  • Windows
  • 352 Views
  • 2 replies
  • 2 likes

Spotify has to be restarted every few days.

Spotify stops being connected to the other computers every couple days and needs to be restarted on all computers to fix it. This is running on 4 machines and 1 account to control 1 music output. 1 user at a time will switch to their pc and then chan...

  • Regular
  • Spotify stops being connected to the other computers every couple days and needs to be restarted on all computers to fix it.   This is running on 4 machines and 1 account to control 1 m...
  • HetzeFetze
  • Roadie
  • 290 Views
  • 5 replies
  • 0 likes
  • Windows
  • 290 Views
  • 5 replies
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MY Spotify Windows app is not responding!!!

I'm using Windows 7 Ultimate and when I turn on my computer, the Spotify app automatically opens. But if I close the app and reopen it, it gives me an error that it's not responding. Is something wrong with the app or isn't it compatible with Windows...

  • Music Fan
  • I'm using Windows 7 Ultimate and when I turn on my computer, the Spotify app automatically opens. But if I close the app and reopen it, it gives me an error that it's not responding. Is something wro...
  • chixies
  • Music Fan
  • 270 Views
  • 4 replies
  • 0 likes
  • Windows
  • 270 Views
  • 4 replies
  • 0 likes

Solved!! Some tracks report as unavailable when spotify is not run as admin

When using the Spotify PC application some songs will report as not available if the application is not started using the administrator account. Full message: "This song is not available. If you have the file on your computer you can import it". The ...

  • Casual Listener
  • When using the Spotify PC application some songs will report as not available if the application is not started using the administrator account. Full message: "This song is not available. If you...
  • J-dre
  • Casual Listener
  • 302 Views
  • 1 replies
  • 0 likes
  • Windows
  • 302 Views
  • 1 replies
  • 0 likes

Error en canción

Esta canción parece acabarse abruptamente:https://open.spotify.com/track/4pjcPUn5v9udDHFAxqknb7

  • Casual Listener
  • Esta canción parece acabarse abruptamente: https://open.spotify.com/track/4pjcPUn5v9udDHFAxqknb7
  • 117 Views
  • 0 replies
  • 0 likes
  • Windows
  • 117 Views
  • 0 replies
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ABOUT Random

Recently, when i am using Spotify to play my playlists randomly but it would only play the songs i added long time ago. it seldom play the recent songs which i had added to the playlist. is there any way that this situation could be fixed? because i ...

  • Newbie
  • Recently, when i am using Spotify to play my playlists randomly but it would only play the songs i added long time ago. it seldom play the recent songs which i had added to the playlist. is there any...
  • 243 Views
  • 0 replies
  • 0 likes
  • Windows
  • 243 Views
  • 0 replies
  • 0 likes

[Your Music] A track with multiple artists is only saved to the first listed artist

I struggled a bit with the Subject for this topic, but my issue is that when there are multiple artists listed for a specific track and when I save that track to "Your Music" and then go to "Artists" the track is only listed under the first listed ar...

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  • Regular
  • I struggled a bit with the Subject for this topic, but my issue is that when there are multiple artists listed for a specific track and when I save that track to "Your Music" and then go to...
  • 890 Views
  • 0 replies
  • 5 likes
  • Windows
  • 890 Views
  • 0 replies
  • 5 likes

Local Files not showing up (Only 2 of them)

Hey, for some time now i can't update my Local Files or they are not getting updated. I even deactivated my sources and it still showed me 2 Songs. Nothing changes whatever i do. PLS HELP ME!!!

  • Casual Listener
  • Hey,   for some time now i can't update my Local Files or they are not getting updated. I even deactivated my sources and it still showed me 2 Songs. Nothing changes whatever i do. PLS HELP ME...
  • vica1
  • Newbie
  • 225 Views
  • 1 replies
  • 0 likes
  • Windows
  • 225 Views
  • 1 replies
  • 0 likes

Playback switches to phone by itself

I would be listening to Spotify through the desktop app on my computer, and all of a sudden, the music would stop playing from my computer speakers and continue playing from my phone (Samsung Galaxy S6) instead. The switch occurs automatically, witho...

  • Newbie
  • I would be listening to Spotify through the desktop app on my computer, and all of a sudden, the music would stop playing from my computer speakers and continue playing from my phone (Samsung Galaxy ...
  • mdiamond93
  • Newbie
  • 301 Views
  • 2 replies
  • 6 likes
  • Windows
  • 301 Views
  • 2 replies
  • 6 likes

Doesn't detect local archives (each time less)

Tittle says all, doesn't detect local archives, each time i open it again, it detects less. GGWP.

  • Newbie
  • Tittle says all, doesn't detect local archives, each time i open it again, it detects less. GGWP.
  • 137 Views
  • 0 replies
  • 0 likes
  • Windows
  • 137 Views
  • 0 replies
  • 0 likes

unable to uninstall desktop application

I've tried to uninstall the spotify desktop application for win10 via the control panel and via preferences>system>apps. In both instances there was no visible reaction of the system to the command. So no error message or prompt. I've installed the p...

  • Newbie
  • I've tried to uninstall the spotify desktop application for win10 via the control panel and via preferences>system>apps. In both instances there was no visible reaction of the system to the com...
  • DennyEMufc
  • Roadie
  • 243 Views
  • 2 replies
  • 0 likes
  • Windows
  • 243 Views
  • 2 replies
  • 0 likes

Solved!! rearranging playlists

I can't rearrange songs in my playlist on my PC. I cannot drag and drop, I cannot sort by clicking the headers. The songs are NOT sorted, they are in the order I added them to the playlist. I've tried left clicking, right clicking, everything. When I...

  • Casual Listener
  • I can't rearrange songs in my playlist on my PC.  I cannot drag and drop, I cannot sort by clicking the headers.  The songs are NOT sorted, they are in the order I added them to the playlis...
  • Travellur
  • Regular
  • 990 Views
  • 3 replies
  • 0 likes
  • Windows
  • 990 Views
  • 3 replies
  • 0 likes

Personal Playlist Image

So I just recently noticed I can make the image on a personal play list my own rather than the songs covers. Now when I tried this, it said that the image has to be at 300 x 300 the thing is, the image was bigger than 300 x 300. It's not a deal break...

  • Newbie
  •     So I just recently noticed I can make the image on a personal play list my own rather than the songs covers. Now when I tried this, it said that the image has to be at 300 x 300 the thi...
  • Mattosaurus
  • Community Legend
  • 7139 Views
  • 1 replies
  • 0 likes
  • Windows
  • 7139 Views
  • 1 replies
  • 0 likes

Imported music cant be played or removed from "my songs"

Hi everyone, a few days ago I added a song on my spotify(recieved via WhatsApp) and when I saw, the song cant be played and I cant remove it from the list, everytime the shuffle "plays" this song, my spotify app crashes, anybody knows how to remove t...

  • Newbie
  • Hi everyone, a few days ago I added a song on my spotify(recieved via WhatsApp) and when I saw, the song cant be played and I cant remove it from the list, everytime the shuffle "plays" this song, my...
  • 201 Views
  • 0 replies
  • 0 likes
  • Windows
  • 201 Views
  • 0 replies
  • 0 likes

open.spotify.com refused to connect

So a couple of days ago I downloaded the Spotify Desktop App. It works completly fine but when I try to open anything on Spotify Web it acts like there's no Internet Connection and the message "open.spotify.com refused to connect." appears. I uninsta...

  • Casual Listener
  • So a couple of days ago I downloaded the Spotify Desktop App. It works completly fine but when I try to open anything on Spotify Web it acts like there's no Internet Connection and the message "open....
  • 2954 Views
  • 0 replies
  • 8 likes
  • Windows
  • 2954 Views
  • 0 replies
  • 8 likes

Volume inconsistent

I am on a desktop running Windows 7 and I am having an issue with the volume going up and down seemingly for different albums. I noticed this listening to my playlists at work and most songs play at a certain level but other songs(and generally the e...

  • Newbie
  • I am on a desktop running Windows 7 and I am having an issue with the volume going up and down seemingly for different albums. I noticed this listening to my playlists at work and most songs play at ...
  • 404 Views
  • 0 replies
  • 0 likes
  • Windows
  • 404 Views
  • 0 replies
  • 0 likes

Error 112 / Firewall / Proxy Settings???

This morning Spotify would not go online (I am obviously online), so I uninstalled/reinstalled, and now I cant get on at all. At Login, I get a red box which states: "A firewall may be blocking Spotify. Please update your firewall to allow Spotify. A...

  • Newbie
  • This morning Spotify would not go online (I am obviously online), so I uninstalled/reinstalled, and now I cant get on at all. At Login, I get a red box which states: "A firewall may be blocking Spoti...
  • 2114 Views
  • 0 replies
  • 2 likes
  • Windows
  • 2114 Views
  • 0 replies
  • 2 likes

Only plays new songs?

So, I have a pretty big playlist full of different genres that I like to listen to. I put it on shuffle, but it only shuffles the latest handfull of songs that I added and won't shuffle in any older songs. I've even tried starting it on an older song...

  • Newbie
  • So, I have a pretty big playlist full of different genres that I like to listen to. I put it on shuffle, but it only shuffles the latest handfull of songs that I added and won't shuffle in any older ...
  • Sebasty
  • Spotify Star
  • 6008 Views
  • 1 replies
  • 0 likes
  • Windows
  • 6008 Views
  • 1 replies
  • 0 likes

Solved!! Error code 4?

Hi, I got this message when I tried to start Spotify this morning on my desktop (latest windows) but the message pops up: "No internet connection detected. Spotify will automatically try to reconnect when it detects an internet connection (error code...

  • Newbie
  • Hi,   I got this message when I tried to start Spotify this morning on my desktop (latest windows) but the message pops up: "No internet connection detected. Spotify will automatically try to ...
  • Sebasty
  • Spotify Star
  • 17085 Views
  • 1 replies
  • 0 likes
  • Windows
  • 17085 Views
  • 1 replies
  • 0 likes

Spotify shows "Can´t play current song" while playing, it appears on every song

Running Spotify Version "1.0.54.1079.g3809528e" on "Windows 10 X64"I double checked my bandwidth, i did reinstall the app, i formated my pc even and the message keeps showing.What should i do?Is really annoying. I'd really appreciate any help comment...

  • Newbie
  • Running Spotify Version "1.0.54.1079.g3809528e" on "Windows 10 X64" I double checked my bandwidth, i did reinstall the app, i formated my pc even and the message keeps showing. What should i do? I...
  • 162 Views
  • 0 replies
  • 0 likes
  • Windows
  • 162 Views
  • 0 replies
  • 0 likes