Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1581 Views

0 replies

2 likes

  • 1581 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145220 Views

83 replies

27 likes

  • 145220 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129979 Views

294 replies

22 likes

  • 129979 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10965 Views

1 replies

6 likes

  • 10965 Views
  • 1 replies
  • 6 likes

Local files problem

Hello therePlease excuse my bad english, I am from Germany.I've got a problem with local files: Everytime I add them to a playlist, some of them don't get displayed as a local file but as an online file. But I want to listen to it, when I am offline,...

Newbie

Hello there Please excuse my bad english, I am from Germany. I've got a problem with local files: Everytime I add them to a playlist, some of them don't get displayed as a local file but as an...

251 Views

0 replies

0 likes

Windows
  • 251 Views
  • 0 replies
  • 0 likes

Question about Radio feature

So I have some questions about the spotify future to create playlists based on song, playlist, or artist. * Does the radio update each time I add some songs to the playlist the radio is based on ? or when artists the song is based on added new track ...

Music Fan

So I have some questions about the spotify future to create playlists based on song, playlist, or artist.    * Does the radio update each time I add some songs to the playlist the radio i...

281 Views

0 replies

0 likes

Windows
  • 281 Views
  • 0 replies
  • 0 likes

spotify sur window's

spotify ne réussit pas à lire les titres sélectionnés et les fait défiler sans interruption

Newbie

spotify ne réussit pas à lire les titres sélectionnés et les fait défiler sans interruption

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

NO download option For library on desktop program

I uninstall the program and when i reinstall it, the download option on my library doesn't exists, I already remove the device from my account but it doesn't appear again after the reinstall on my account devices, it only let me download playlist but...

Newbie

I uninstall the program and when i reinstall it, the download option on my library doesn't exists, I already remove the device from my account but it doesn't appear again after the reinstall on my ac...

itu_

Community Legend

1985 Views

1 replies

0 likes

  • 1985 Views
  • 1 replies
  • 0 likes

Spotify Closes immediately after being opened- Windows 10

When I open spotify on my computer, it opens and immediately closes. I have tried troubleshooting for a while and cannot get it to work.I have:Restarted computerUninstalled and resinstalled spotifyUninstalled Spotify, ensured C:\Users\\AppData\Local\...

Newbie

When I open spotify on my computer, it opens and immediately closes. I have tried troubleshooting for a while and cannot get it to work. I have: Restarted computer Uninstalled and resinstalled s...

481 Views

0 replies

0 likes

Windows
  • 481 Views
  • 0 replies
  • 0 likes

Spotify changes information of imported songs

Good eveningI just configured the Local Files section so it only shows my Itunes musics, and I find out that Spotify changes completeley the name, artist and/or album of many songs. How can I fix this? Greetings

Casual Listener

Good evening I just configured the Local Files section so it only shows my Itunes musics, and I find out that Spotify changes completeley the name, artist and/or album of many songs. How can I fix t...

tlacuache99

Casual Listener

344 Views

1 replies

0 likes

Windows
  • 344 Views
  • 1 replies
  • 0 likes

PC app video ads in banner space

One of the banner ads on the PC app started playing a video mid song, it auto muted itself about 3 seconds after it started playing so I can't really give a discription of the ad, it was one of those square ads so it was mostly cut off since it was i...

Newbie

One of the banner ads on the PC app started playing a video mid song, it auto muted itself about 3 seconds after it started playing so I can't really give a discription of the ad, it was one of those...

588 Views

0 replies

0 likes

  • 588 Views
  • 0 replies
  • 0 likes

Spotify doesn't download saved songs folder on PC

I dont know if it's the update but I cant download the entire Songs folder. There's no download button or whatsoever. The music from downloaded playlists are only the ones that are available offline. Is there any way I can download the Songs folder?

Newbie

I dont know if it's the update but I cant download the entire Songs folder. There's no download button or whatsoever. The music from downloaded playlists are only the ones that are available off...

itu_

Community Legend

2958 Views

3 replies

0 likes

Windows
  • 2958 Views
  • 3 replies
  • 0 likes

Cant see friends Playlist

Hey. So i wanted to look at a playlist of a friend, but i cant see it. we both have spotify premium but only mine is connected with facebook. It was already hard to find him on spotify and when i eventually figured it out I still couldnt see his play...

Newbie

Hey.    So i wanted to look at a playlist of a friend, but i cant see it. we both have spotify premium but only mine is connected with facebook. It was already hard to find him on spotify...

meganh007

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Spotify streaming problems on web player

When I play tracks they keep skipping and stopping on the web player. I'd stopped using the app itself because of this problem despite me uninstalling and reinstalling Spotify several times. Now it happens on the web player too. Is there a solution t...

Casual Listener

When I play tracks they keep skipping and stopping on the web player.  I'd stopped using the app itself because of this problem despite me uninstalling and reinstalling Spotify several time...

hiber-nation

Casual Listener

485 Views

2 replies

0 likes

Windows
  • 485 Views
  • 2 replies
  • 0 likes

Cant install spotify: Error 13

Im running Windows 10 64bit. With the latest update I got an error code 13. Installer cannot create necessary file. I've tried everything I've found on the community help website including:- deleting all Spotify files in the AppData folder- installin...

Newbie

Im running Windows 10 64bit. With the latest update I got an error code 13. Installer cannot create necessary file. I've tried everything I've found on the community help website including: - deleti...

485 Views

0 replies

0 likes

Windows
  • 485 Views
  • 0 replies
  • 0 likes

Local Files from a network drive?

Hi Chums, Before spotify we probably had a lot of music on our computers. I did for sure, and I still have it, on a QNAP NAS. I was wondering if theres any way to detect my music stored on my NAS through spotify?

Newbie

Hi Chums,    Before spotify we probably had a lot of music on our computers. I did for sure, and I still have it, on a QNAP NAS. I was wondering if theres any way to detect my music ...

1040 Views

0 replies

5 likes

Windows
  • 1040 Views
  • 0 replies
  • 5 likes

Solved!! Do not install Spotify on Windows

Installed Spotify on Windows 7. Cannot stop it starting at logon and cannot uninstall it. Support can't help. Installing Spotify has broken my pc, it's basically malware. Am posting this message everywhere to warn as many people as possible.

Casual Listener

Installed Spotify on Windows 7. Cannot stop it starting at logon and cannot uninstall it. Support can't help. Installing Spotify has broken my pc, it's basically malware. Am posting this message ever...

CBass2

Casual Listener

1036 Views

3 replies

2 likes

  • 1036 Views
  • 3 replies
  • 2 likes

Audio from this program is at half volume when using a bluetooth speaker with my computer

When i use Spotify on my Windows 10 computer and connect my Bluetooth speaker, the volume is at half volume or less. When i use an aux cable in the headphone slot, the volume is at full volume. So this issue is only when using Bluetooth speakers. I'v...

Music Fan

When i use Spotify on my Windows 10 computer and connect my Bluetooth speaker, the volume is at half volume or less. When i use an aux cable in the headphone slot, the volume is at full volume. So th...

653 Views

0 replies

0 likes

Windows
  • 653 Views
  • 0 replies
  • 0 likes

Spotify Skipping on Startup, Won't Play afterward sometimes

For the last few days, Spotify Desktop will launch and skip through a lot of songs (10/sec or so) until it decides to play one randomly. This song then cannot be skipped and I cannot play any others. When I pause it, the timer continues but music sto...

Casual Listener

For the last few days, Spotify Desktop will launch and skip through a lot of songs (10/sec or so) until it decides to play one randomly. This song then cannot be skipped and I cannot play any others....

338 Views

0 replies

0 likes

Windows
  • 338 Views
  • 0 replies
  • 0 likes

Retrieve total play count beyond Artist top 10

I am a Wedding DJ and use Spotify to create playlists for my couples to sample and decide what they want to select. In some instances, I would like to order the playlist by historic popularity. I have been able to gain this when the song appears on a...

Newbie

I am a Wedding DJ and use Spotify to create playlists for my couples to sample and decide what they want to select.   In some instances, I would like to order the playlist by historic populari...

290 Views

0 replies

0 likes

Windows
  • 290 Views
  • 0 replies
  • 0 likes

prevent Spotify start up with Windows start up

in advanced settings the option is selected that Spotify will not start with Windows start up, and repeatedly disabled Spotifyusing start up options in msconfig. But Spotify continues to start up with Windows start up. Please advise

Casual Listener

in advanced settings the option is selected that Spotify will not start with Windows start up, and repeatedly disabled Spotifyusing start up options in msconfig. But Spotify continues to start u...

291 Views

0 replies

0 likes

Windows
  • 291 Views
  • 0 replies
  • 0 likes

Playlist text and image revert to old version after restarting client

Hi there, Since about a week any changes I make to my existing playlists (both image and text) keep reverting back to the same old version afer restarting my Spotify client. The only way to maintain the changes is to change them, close the client, un...

Visitor

Hi there,   Since about a week any changes I make to my existing playlists (both image and text) keep reverting back to the same old version afer restarting my Spotify client. The only wa...

426 Views

0 replies

0 likes

Windows
  • 426 Views
  • 0 replies
  • 0 likes

"Start Minimized" has stopped working. Again

With the latest update to Spotify, the "Start Minimized" option has stopped working - Spotify always starts in the foreground. This bug creeps in every so often with a Spotify update, I don't understand why they can't build this into their regression...

Music Fan

With the latest update to Spotify, the "Start Minimized" option has stopped working - Spotify always starts in the foreground.   This bug creeps in every so often with a Spotify update, I don'...

user-removed

Not applicable

3256 Views

5 replies

12 likes

Windows
  • 3256 Views
  • 5 replies
  • 12 likes