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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134274 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134274 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50905 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50905 Views
  • 0 replies
  • 32 likes

Windows 10 - Spotify error 17, possible group restrictions

Hi guys,I have windows 10 enterprise 64-bit.Current spotify version is 1.0.42.151I start up Spotify and it begins the installer, to which I receive an error "Spotify could not be started (Error Code: 17)I had previously been able to get around this b...

  • Newbie
  • Hi guys, I have windows 10 enterprise 64-bit. Current spotify version is 1.0.42.151 I start up Spotify and it begins the installer, to which I receive an error "Spotify could not be started (Err...
  • 219 Views
  • 0 replies
  • 0 likes
  • Windows
  • 219 Views
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Can't Add Playlists to Folders on Desktop App

Hello,I am able to create folders in my desktop app but I cannot add any playlists to them. I am not sure why Thank you for your time!

  • Casual Listener
  • Hello, I am able to create folders in my desktop app but I cannot add any playlists to them. I am not sure why 😞 Thank you for your time!
  • user-removed
  • Not applicable
  • 264 Views
  • 5 replies
  • 0 likes
  • Windows
  • 264 Views
  • 5 replies
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Can't drag songs to playlists/move order in playlists

Since the update I can't seem to drag and drop songs or groups of songs in the Windows desktop app...I can add songs to my playlists with the 3 dots/right clicking, but not move them around. I've tried closing and re-opening the app - what else can I...

  • Newbie
  • Since the update I can't seem to drag and drop songs or groups of songs in the Windows desktop app...I can add songs to my playlists with the 3 dots/right clicking, but not move them around.   ...
  • user-removed
  • Not applicable
  • 227 Views
  • 1 replies
  • 0 likes
  • Windows
  • 227 Views
  • 1 replies
  • 0 likes

Sometimes interactions don't work

Sometimes things work. Sometimes nothing happens. Adding songs to a playlist (Starred is bugged to **bleep**)Removing songs from a playlistCan't sort songs in my own library (there are no green arrows anywhere) And a bunch of other things that aren't...

  • Newbie
  • Sometimes things work. Sometimes nothing happens.   Adding songs to a playlist (Starred is bugged to **bleep**) Removing songs from a playlist Can't sort songs in my own library (there are ...
  • 119 Views
  • 0 replies
  • 0 likes
  • Windows
  • 119 Views
  • 0 replies
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random pausing

Hi.Spotify started pausing constantly for me while using my keyboard buttons - gaming, typing this post even. And it happens with every button I press randomly. Is there any way to disable that? Fresh reinstall didn't work either. Edit: Started pausi...

  • Casual Listener
  • Hi. Spotify started pausing constantly for me while using my keyboard buttons - gaming, typing this post even. And it happens with every button I press randomly. Is there any way to disable that? Fr...
  • Bittencourt
  • Spotify Star
  • 252 Views
  • 6 replies
  • 0 likes
  • Windows
  • 252 Views
  • 6 replies
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Superuser Contribution Uppgradering från premium till Family

Jag har uppgraderat från Premium till Family via Telia och den är betald men när jag loggar in på datorn så står det att den senaste betalningen inte fungerade och att jag skall uppdatera mitt konto. Dock ser det ut att fortfande fungera på våra mobi...

  • Newbie
  • Jag har uppgraderat från Premium till Family via Telia och den är betald men när jag loggar in på datorn så står det att den senaste betalningen inte fungerade och att jag skall uppdatera mitt k...
  • RodrigoPalma
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • Windows
  • 226 Views
  • 1 replies
  • 0 likes

Nothing is playing

Yesterday, the Spotify program on my computer decided to stop working after a new update. Every time I try to play anything (mind you I have Premium), I am getting the "This song is not available. If you have the file on your computer you can import ...

  • Newbie
  • Yesterday, the Spotify program on my computer decided to stop working after a new update. Every time I try to play anything (mind you I have Premium), I am getting the "This song is not available. If...
  • 133 Views
  • 0 replies
  • 0 likes
  • Windows
  • 133 Views
  • 0 replies
  • 0 likes

Ad playing over and over again

Hello, I'm having a problem with an ad playing over and over again. It will stop playing but I can only play the ad. I am unable to play any songs while this is happening. I can fix it by logging out and back in but it's pretty annoying. Why is this ...

  • Casual Listener
  • Hello, I'm having a problem with an ad playing over and over again. It will stop playing but I can only play the ad. I am unable to play any songs while this is happening. I can fix it by logging out...
  • McLachlan
  • Roadie
  • 238 Views
  • 1 replies
  • 2 likes
  • Windows
  • 238 Views
  • 1 replies
  • 2 likes

Discover Weekly playlist image

The picture on my Discover Weekly playlist I dont want to veiw it any more, How ever its been there for a while now bout maybe 3 months and time goes on people chagne i just want it removed i have it connected to facebook thats were it came from howe...

  • Casual Listener
  • The picture on my  Discover Weekly playlist I dont want to veiw it any more, How ever its been there for a while now bout maybe 3 months and time goes on people chagne i just want it removed i h...
  • timmieschaap
  • Composer
  • 157 Views
  • 1 replies
  • 0 likes
  • Windows
  • 157 Views
  • 1 replies
  • 0 likes

not playing

HelloHave uninstaled and re-installed Spotify.Does not play any music when clicked on.Fast forwards every playlist!Help!Cecilia(the breaking your heart variety) x

  • Casual Listener
  • Hello Have uninstaled and re-installed Spotify. Does not play any music when clicked on. Fast forwards every playlist! Help! Cecilia(the breaking your heart variety) x
  • McLachlan
  • Roadie
  • 263 Views
  • 6 replies
  • 0 likes
  • Windows
  • 263 Views
  • 6 replies
  • 0 likes

Spotify doesn't find a real internet connection. (Error code: 4 and 2)

Hello everyone! I am sad that I have to contact support here but a premium user like myself has no other option. So basically the issue persists for like 5 days (or something) and there is no solution yet. My ISP can't make the connection with the Sp...

  • Casual Listener
  • Hello everyone!   I am sad that I have to contact support here but a premium user like myself has no other option. So basically the issue persists for like 5 days (or something) and there is n...
  • ordean
  • Casual Listener
  • 648 Views
  • 7 replies
  • 0 likes
  • Windows
  • 648 Views
  • 7 replies
  • 0 likes

Spotify (Desktop) Window going invisible

Everytime I start Spotify the window shows for a second and then hides itself. In the taskbar and on task manager its still running but wont show up as a window. Please help me fix this as I cant use it after several reinstalls. Thanks.

  • Newbie
  • Everytime I start Spotify the window shows for a second and then hides itself. In the taskbar and on task manager its still running but wont show up as a window. Please help me fix this as I can...
  • 434 Views
  • 0 replies
  • 0 likes
  • Windows
  • 434 Views
  • 0 replies
  • 0 likes

Windows client autoplays some loud sample upon opening

What fresh **bleep** is this? My Windows Spotify client now plays 15-20 seconds of some random piece of dance/R&B music at maximum volume upon opening. No way to turn this "feature" off in settings that I can find. A lot of people who might use the c...

  • Regular
  • What fresh **bleep** is this?  My Windows Spotify client now plays 15-20 seconds of some random piece of dance/R&B music at maximum volume upon opening.  No way to turn this "feature" o...
  • user-removed
  • Not applicable
  • 272 Views
  • 3 replies
  • 2 likes
  • Windows
  • 272 Views
  • 3 replies
  • 2 likes

Where are my downloads?

New user David here. I downloaded a Doris Day album just now. I want to put the tracks on a flash drive so I can listen to it on my car receiver. Can find the tracks anywhere on my desktop. I watched the tracks being downloaded but can't find them. W...

  • Newbie
  • New user David here.  I downloaded a Doris Day album just now.  I want to put the tracks on a flash drive so I can listen to it on my car receiver.  Can find the tracks anywhere on my ...
  • kryddersen
  • Gig Goer
  • 141 Views
  • 1 replies
  • 0 likes
  • Windows
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! CAN'T PLAY ANY SONGS

Never had issues with Spotify.Today all of a sudden, it just stopped working. No song will play. Nothing. It just skipps to the next and the next and the next. I tried to uninstall on all devicesDeleted my cacheTruned computer on and off Nothing. But...

  • Regular
  • Never had issues with Spotify. Today all of a sudden, it just stopped working. No song will play. Nothing. It just skipps to the next and the next and the next.   I tried to uninstall on all ...
  • Catee
  • Community Legend
  • 757 Views
  • 9 replies
  • 0 likes
  • Windows
  • 757 Views
  • 9 replies
  • 0 likes

Spotify updated now certain songs will not play.

Spotify premium updated on my PC and now will not play many songs. I get the message "This song is not available. If you have the file on your computer you can import it". Of course, i don't have the files on my computer. It's not just a few artists ...

  • Newbie
  • Spotify premium updated on my PC and now will not play many songs. I get the message "This song is not available. If you have the file on your computer you can import it". Of course, i don't have the...
  • 205 Views
  • 0 replies
  • 0 likes
  • Windows
  • 205 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Restarting

The program restarts after a short time. After a few repetitions of the problem, the program does not open anymore.

  • Newbie
  •   The program restarts after a short time. After a few repetitions of the problem, the program does not open anymore. 
  • Nico
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • Windows
  • 245 Views
  • 1 replies
  • 0 likes

PC Desktop App doesn't see Sonos

I signed up for the Sonos beta and can play Spotify to my Sonos via the iPhone app. But, I do not see the Sonos using my PC Desktop Spotify app. In fact, I see NO devices on the desktop app. It only plays out the PC speakers. What should I be looking...

  • Newbie
  • I signed up for the Sonos beta and can play Spotify to my Sonos via the iPhone app. But, I do not see the Sonos using my PC Desktop Spotify app. In fact, I see NO devices on the desktop app. It only ...
  • 446 Views
  • 0 replies
  • 1 likes
  • Windows
  • 446 Views
  • 0 replies
  • 1 likes

App problems

My spotify app on pc won't play any song. I have uninstalled and installed several times, I have also logged out and logged back in but nothing seems to work. Any form of help would be appreciated

  • Newbie
  • My spotify app on pc won't play any song. I have uninstalled and installed several times, I have also logged out and logged back in but nothing seems to work. Any form of help would be appreciated
  • 109 Views
  • 0 replies
  • 0 likes
  • Windows
  • 109 Views
  • 0 replies
  • 0 likes

[Desktop] Headphone control skips to much songs

Hi,I'm using Spotify on Win 10 (1.0.42.151.g19de0aa6)When I want to skip the actual song with the buttons on my bluetooth headset (Backbeat Pro from Plantronics) it skips 6 tracks instead of the actual one.When using the VLC media player it only skip...

  • Newbie
  • Hi, I'm using Spotify on Win 10 (1.0.42.151.g19de0aa6) When I want to skip the actual song with the buttons on my bluetooth headset (Backbeat Pro from Plantronics) it skips 6 tracks instead of the ...
  • 134 Views
  • 0 replies
  • 0 likes
  • Windows
  • 134 Views
  • 0 replies
  • 0 likes

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