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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1675 Views

0 replies

2 likes

  • 1675 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145593 Views

83 replies

27 likes

  • 145593 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130541 Views

294 replies

22 likes

  • 130541 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10982 Views

1 replies

6 likes

  • 10982 Views
  • 1 replies
  • 6 likes

Problems with windows store app

Hi whenever I try to install your app from the windows store and then use it I get notification "Data Area Passed to a System Call Is Too Small". I've tried resolving the issue with Windows community but they only recommended trying using the app on ...

Newbie

Hi whenever I try to install your app from the windows store and then use it I get notification "Data Area Passed to a System Call Is Too Small". I've tried resolving the issue with Windows community...

cachou1

Visitor

8261 Views

8 replies

5 likes

Windows
  • 8261 Views
  • 8 replies
  • 5 likes

Importing Local Files

Premium Member here This is the single most frustrating part of Spotify. It is too difficult compared to iTunes or even Windows Media Player, which is the worst player in my opinion. Still both of those allow for easier importing of files into their ...

Regular

Premium Member here   This is the single most frustrating part of Spotify. It is too difficult compared to iTunes or even Windows Media Player, which is the worst player in my opinion. Still b...

curraj

Casual Listener

1019 Views

3 replies

0 likes

Windows
  • 1019 Views
  • 3 replies
  • 0 likes

Local Files

Local file settings need 2 changes: 1) We need the ability to manually delete them because it doesn't do this even if we delete the songs from the local file 2) If we update the title/artist/album, it does not update in the local list once it has bee...

Regular

Local file settings need 2 changes:   1) We need the ability to manually delete them because it doesn't do this even if we delete the songs from the local file   2) If we update the tit...

367 Views

0 replies

2 likes

Windows
  • 367 Views
  • 0 replies
  • 2 likes

Spotify can't connect to the Internet

Hello everyone, i have this small issue with spotify since yesterday. On my Desktop App spotify says i can't connect to the Internet.All other Internet functions are working just fine.This is what i tried so far:Reinstall Spotify,Restart Computer,Res...

Visitor

Hello everyone,   i have this small issue with spotify since yesterday.   On my Desktop App spotify says i can't connect to the Internet. All other Internet functions are working just ...

578 Views

0 replies

0 likes

Windows
  • 578 Views
  • 0 replies
  • 0 likes

Song titles not showing for some local files.

I've just downloaded Chante The Rappers 'Acid Rap' and added it to my local files. 5 of the songs however do not show song titles. I've tried the following:Opening and closing SpotifyDeleting the files from the source folder and readding themDeleting...

Casual Listener

I've just downloaded Chante The Rappers 'Acid Rap' and added it to my local files. 5 of the songs however do not show song titles. I've tried the following: Opening and closing Spotify Deleti...

jooshwah

Newbie

1497 Views

1 replies

6 likes

Windows
  • 1497 Views
  • 1 replies
  • 6 likes

My "Welcome mix" is not refreshing anymore

Hello everyone!A while ago, I noticed that my playlist of Welcome Mix wasn't updating each day, as it used to do, based on my daily searches. As you can see here in the screenshot, the last time they refreshed was 2017-05-09. I don't know what did I ...

Visitor

Hello everyone! A while ago, I noticed that my playlist of Welcome Mix wasn't updating each day, as it used to do, based on my daily searches.  As you can see here in the screenshot, the last ...

sarkasm

Newbie

1912 Views

4 replies

0 likes

Windows
  • 1912 Views
  • 4 replies
  • 0 likes

Download Song from Spotify Premium

Is there any way you can download songs with Spotify Premium? As a musician I would be very good to have the possibility, because I could transcribe complete songs and solos with the superior sound quality that has Spotify Premium.

Newbie

Is there any way you can download songs with Spotify Premium? As a musician I would be very good to have the possibility, because I could transcribe complete songs and solos with the superior sound q...

gryffyn

Roadie

824 Views

1 replies

1 likes

Windows
  • 824 Views
  • 1 replies
  • 1 likes

Is there any costumer support?

Since i haven't gotten an aswer to my previous post i'm wondering if there is any costumer support. I'm really thinking of unsubscribing to spotify since what happended to my library or if it doesn't have any solution. Thanks.

Regular

Since i haven't gotten an aswer to my previous post i'm wondering if there is any costumer support. I'm really thinking of unsubscribing to spotify since what happended to my library or if it doesn't...

555 Views

0 replies

0 likes

Windows
  • 555 Views
  • 0 replies
  • 0 likes

"Can't play the current song" error message

For the past two days I cannot play any songs on my Windows machine. I click play and 1-2 seconds later the message "Can't play the current song" appears in a blue outline. I've restarted the application several times. That makes no difference. How t...

Casual Listener

For the past two days I cannot play any songs on my Windows machine.  I click play and 1-2 seconds later the message "Can't play the current song" appears in a blue outline.  I've restarted...

297 Views

0 replies

0 likes

Windows
  • 297 Views
  • 0 replies
  • 0 likes

Search hasn't worked well for weeks

I'm running desktop Spotify (version 1.0.57.474.gca9c9538) on a laptop running Windows 10, and about 80% of the time when I type something into the search bar it just shows me the "searching" circle forever and never actually searches. I have left it...

Casual Listener

I'm running desktop Spotify (version 1.0.57.474.gca9c9538) on a laptop running Windows 10, and about 80% of the time when I type something into the search bar it just shows me the "searching" circle ...

jensauer

Newbie

548 Views

2 replies

2 likes

Windows
  • 548 Views
  • 2 replies
  • 2 likes

music very soft

Hi, Music that i play from spotify is very soft on my bluetooth speaker. Other players play the music very louder. regards, Sander

Casual Listener

Hi,   Music that i play from spotify is very soft on my bluetooth speaker. Other players play the music very louder.   regards,   Sander

457 Views

0 replies

0 likes

Windows
  • 457 Views
  • 0 replies
  • 0 likes

Importing local files to PC Desktop Client

Hi, The last few months I;ve been unable to import my local files into spotify from my NAS. The import starts then slows down after about 100 files then the cpu and memory usage of Spotify starts to climb to a point where my pc locks up. Even tried c...

Regular

Hi, The last few months I;ve been unable to import my local files into spotify from my NAS.   The import starts then slows down after about 100 files then the cpu and memory usage of Spotify s...

Geisthiro

Regular

380 Views

1 replies

0 likes

Windows
  • 380 Views
  • 1 replies
  • 0 likes

Win 10 Store App: Offline Storage Loc Not Saved

It won't save a change to the offline storage location in advanced preferences in the newly downloaded Windows 10 Store version of the app.

Gig Goer

It won't save a change to the offline storage location in advanced preferences in the newly downloaded Windows 10 Store version of the app.

notebene

Gig Goer

1107 Views

4 replies

4 likes

Windows
  • 1107 Views
  • 4 replies
  • 4 likes

song stops for 1 sec and goes on again

hi all i have a problem sins today i play a song and nothing wrong but then it stops for like 1 sec and goes on again i updated everything nothing works i have premium

Newbie

hi all i have a problem sins today i play a song and nothing wrong but then it stops for like 1 sec and goes on again i updated everything nothing works i have premium

355 Views

0 replies

1 likes

Windows
  • 355 Views
  • 0 replies
  • 1 likes

[Desktop] "Set the same volume level for all songs" on desktop app does not work

For a long time, I've had issues with the Spotify desktop app playing the same volume for every song. The mobile app (iOS) and Web Player keep the songs at the same level without a problem. However, I frequently come across entire albums or even a si...

Casual Listener

For a long time, I've had issues with the Spotify desktop app playing the same volume for every song. The mobile app (iOS) and Web Player keep the songs at the same level without a problem. However, ...

noahspotify

Music Fan

3109 Views

4 replies

4 likes

Windows
  • 3109 Views
  • 4 replies
  • 4 likes

Missing Display Option

In my spotify display options, I don't have the option to enable the Song-Popup UI, help please!

Casual Listener

In my spotify display options, I don't have the option to enable the Song-Popup UI, help please!

xHowlx

Casual Listener

3068 Views

1 replies

0 likes

Windows
  • 3068 Views
  • 1 replies
  • 0 likes

New bug in Spotify for Windows

Just today, I updated to the latest version of Spotify for Windows 10 and ever since updating, I can not load any new albums after searching for them. I also can not open any artist pages of any kind. The problem is not the internet connection. I can...

Newbie

Just today, I updated to the latest version of Spotify for Windows 10 and ever since updating, I can not load any new albums after searching for them. I also can not open any artist pages of any kind...

425 Views

0 replies

5 likes

Windows
  • 425 Views
  • 0 replies
  • 5 likes

Solved!! No album page will load today

No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for an album I'm currently listening to - obviously it i...

Regular

No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for a...

FantasticWonder

Regular

944 Views

5 replies

1 likes

Windows
  • 944 Views
  • 5 replies
  • 1 likes

No album page will load after update

No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for an album I'm currently listening to - obviously it i...

Regular

No matter which album page I attempt to load now, I get the standard (very helpful) error message "Something went wrong - Please try again later." This occurs even if I attempt to view the page for a...

365 Views

0 replies

1 likes

Windows
  • 365 Views
  • 0 replies
  • 1 likes