Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 90477 Views
  • 81 replies
  • 27 likes
  • 90477 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 101015 Views
  • 291 replies
  • 22 likes
  • 101015 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7333 Views
  • 1 replies
  • 6 likes
  • 7333 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147876 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147876 Views
  • 0 replies
  • 26 likes

Using Old cache Files

Hi People,Like I wrote on title i want use older cache file (for Offline Songs) that stored before reinstall.once i show the location from spotify it empties the folder. When i select a empty folder from spotify. and then fill the folder after restar...

  • Newbie
  • Hi People, Like I wrote on title i want use older cache file (for Offline Songs)  that stored before reinstall. once i show the location from spotify it empties the folder. When i select a emp...
  • 205 Views
  • 0 replies
  • 0 likes
  • Windows
  • 205 Views
  • 0 replies
  • 0 likes

spotify won't play after removing headset

After I remove my USB headset spotify won't play music until I restart it. For example, I play a song over my speakers and plug in my headset. The music automaticaly will start playing on the headset. However after I remove the headset the musics sto...

  • Visitor
  • After I remove my USB headset spotify won't play music until I restart it.   For example, I play a song over my speakers and plug in my headset. The music automaticaly will start playing on ...
  • Hutch1377
  • Newbie
  • 3434 Views
  • 3 replies
  • 4 likes
  • 3434 Views
  • 3 replies
  • 4 likes

not see autoplay in desktop app (Windows)

not see autoplay in desktop app (Windows) https://support.spotify.com/us/using_spotify/discover_music/autoplay/ Windows 10 1703 spotify version 1.0.62.508.g2c497f24

  • Casual Listener
  • not see autoplay in desktop app (Windows)   https://support.spotify.com/us/using_spotify/discover_music/autoplay/   Windows 10 1703   spotify version 1.0.62.508.g2c497f24  ...
  • Sawasdee
  • Casual Listener
  • 537 Views
  • 2 replies
  • 0 likes
  • 537 Views
  • 2 replies
  • 0 likes

Desktop app opens to a blank window

The desktop app used to work fine, but now, when I open it, the window is just a blank, empty grey box. It has File, Edit, and View at the top, but they don't appear to do anything. The only option under File is Exit. The options under Edit are Undo,...

  • Casual Listener
  • The desktop app used to work fine, but now, when I open it, the window is just a blank, empty grey box. It has File, Edit, and View at the top, but they don't appear to do anything. The only option u...
  • Mattwood90
  • Regular
  • 1749 Views
  • 5 replies
  • 2 likes
  • 1749 Views
  • 5 replies
  • 2 likes

Black screen and looping process

Hi, in our corp enviroment we use roaming profiles and since some of the september updates all we get is either a black screen or a 2nd or 3rd spotify process that is looping (crashing, restarting).OS are Win8, Win8.1, Win10 (1609 and 1703). Starting...

  • Casual Listener
  • Hi, in our corp enviroment we use roaming profiles and since some of the september updates all we get is either a black screen or a 2nd or 3rd spotify process that is looping (crashing, restarting). ...
  • 290 Views
  • 0 replies
  • 1 likes
  • Windows
  • 290 Views
  • 0 replies
  • 1 likes

random playlists being added?

Last few days I have noticed random playlists popping up that I did not add. The first song of these playlists are added to my 'Songs' for some reason. Is this some kind of bug? I only use Spotify on my PC, phone and ipad so pretty sure I havent been...

  • Casual Listener
  • Last few days I have noticed random playlists popping up that I did not add. The first song of these playlists are added to my 'Songs' for some reason.   Is this some kind of bug? I only use S...
  • z338
  • Casual Listener
  • 904 Views
  • 2 replies
  • 1 likes
  • 904 Views
  • 2 replies
  • 1 likes

Global 50 not updating

Hello!I have a issue where whenever I check the global top 50 chart on spotify, its almost never updated. Now its 9 days since it was last updated, but it says it is supposed to be updated daily. Same issue with my country's top 50 songs. I use the d...

  • Regular
  • Hello! I have a issue where whenever I check the global top 50 chart on spotify, its almost never updated. Now its 9 days since it was last updated, but it says it is supposed to be updated daily....
  • 835 Views
  • 0 replies
  • 0 likes
  • Windows
  • 835 Views
  • 0 replies
  • 0 likes

Downloads and Settings

Hi, everytime when I shut down my PC, my downloads and settings(like shuffle, replay buttons) turns to default. I have premium account and using it on 3 devices.

  • Casual Listener
  • Hi, everytime when I shut down my PC, my downloads and settings(like shuffle, replay buttons) turns to default. I have premium account and using it on 3 devices.
  • 235 Views
  • 0 replies
  • 0 likes
  • Windows
  • 235 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium account on my phone switches to Free on my laptop

I have Premium account on my iphone, when I log in to Spotify app on my laptop (Windows), it is shown as Spotify Free. There is also no syncronization between two devices. I can't reach to my songs and playlists online or offline. Is there any way to...

  • Casual Listener
  • I have Premium account on my iphone, when I log in to Spotify app on my laptop (Windows), it is shown as Spotify Free. There is also no syncronization between two devices. I can't reach to my songs a...
  • 11151742926
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • Windows
  • 317 Views
  • 2 replies
  • 0 likes

The new update seems a tad too minimalistic

On windows 10 64bit - nvidia 1080Ti with newest drivers 

AwPnrly.png
  • Gig Goer
  • On windows 10 64bit - nvidia 1080Ti with newest drivers  
  • bar10dr
  • Gig Goer
  • 284 Views
  • 1 replies
  • 0 likes
  • Windows
  • 284 Views
  • 1 replies
  • 0 likes

Workaround to import Windows Media Player playlists

Importing playlists from Windows Media Player seems to be broken in Spotify, at least for some users. After a lot of trial and error I figured out a workaround to add my local playlists to Spotify. Hopefully someone else finds this information useful...

  • Newbie
  • Importing playlists from Windows Media Player seems to be broken in Spotify, at least for some users. After a lot of trial and error I figured out a workaround to add my local playlists to Spoti...
  • 4735 Views
  • 0 replies
  • 2 likes
  • Windows
  • 4735 Views
  • 0 replies
  • 2 likes

Offline mode unavailable /pas de mode hors ligne prosposé

On my spotify premium account, the possibily to download songs to listen to them offline doesn't appear. I have enough space on my desktop, and i already tried to uninstall / reinstall spotify three times: no result. Please help me !!! Nobody seems t...

  • Newbie
  • On my spotify premium account, the possibily to download songs to listen to them offline doesn't appear. I have enough space on my desktop, and i already tried to uninstall / reinstall spotify three ...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Musixmatch and Spotify Not working

Hello, I was wondering if anyone is having the same issue. I use Musixmatch external lyrics program. Since the latest version of Spotify 1.0.62.508.g2c497f24, Musixmatch will no longer recognise that I am listening to a song.

038e14549b2f2d50d5a9beb249539990.png
  • Casual Listener
  • Hello, I was wondering if anyone is having the same issue.  I use Musixmatch external lyrics program. Since the latest version of Spotify 1.0.62.508.g2c497f24, Musixmatch will no longer re...
  • DarkMC
  • Casual Listener
  • 10652 Views
  • 3 replies
  • 5 likes
  • Windows
  • 10652 Views
  • 3 replies
  • 5 likes

Empty files instead of downloaded music?

Hi,I recently became a premium member and only get empty folders in my Music library when I try to download music from my playlist. I'm using a Gateway dual core computer under updated Windows 7. There is lots of space on my hard drive. I also reinst...

  • Casual Listener
  • Hi, I recently became a premium member and only get empty folders in my Music library when I try to download music from my playlist.  I'm using a Gateway dual core computer under updated Window...
  • utopiarocks67
  • Casual Listener
  • 764 Views
  • 2 replies
  • 0 likes
  • Windows
  • 764 Views
  • 2 replies
  • 0 likes

Add your own songs to a playlist

Ey my dear community.On spotify there is a song I realy like but because I live in Denmark it is unreachebel that means I have to buy it. That I have done but my question is can I somehow upload it for my profile so when i add it to my playlist I can...

  • Newbie
  • Ey my dear community. On spotify there is a song I realy like but because I live in Denmark it is unreachebel  that means I have to buy it. That I have done but my question is can I somehow u...
  • 225 Views
  • 0 replies
  • 0 likes
  • Windows
  • 225 Views
  • 0 replies
  • 0 likes

Playback Problems(Windows 10,app)

When I play a song, the seconds bar below is slower than music.This causes interruptions to playback.I tried to reinstall the application from scratch (windows 10) but the problem persists. Do I have to wait for a patch or can I fix it by myself?

  • Newbie
  •   When I play a song, the seconds bar below is slower than music. This causes interruptions to playback. I tried to reinstall the application from scratch (windows 10) but the problem persist...
  • Sebasty
  • Community Legend
  • 656 Views
  • 3 replies
  • 0 likes
  • Windows
  • 656 Views
  • 3 replies
  • 0 likes

Won't fullscreen properly

So there is this problem that has been annoying me for ages.My screen setup is made so that I have 2 portrait mode screens with 1 landscape screen in the middle. If Spotify starts up fullscreen on the portrait mode screen, it will not go fullscreen p...

  • Newbie
  • So there is this problem that has been annoying me for ages. My screen setup is made so that I have 2 portrait mode screens with 1 landscape screen in the middle.   If Spotify starts up ...
  • 2125 Views
  • 0 replies
  • 9 likes
  • 2125 Views
  • 0 replies
  • 9 likes

Solved!! how d I access my playlist

I have had to get a new computer and have just put my spotify back on. How do I access my playlist.....I cannot find any link to it from the spotify site? On my old computer, I clicked on spotify and my playlist always came straight up after logging ...

  • Newbie
  • I have had to get a new computer and have just put my spotify back on.  How do I access my playlist.....I cannot find any link to it from the spotify site?   On my old computer, I clic...
  • dollface99
  • Music Fan
  • 68189 Views
  • 8 replies
  • 1 likes
  • 68189 Views
  • 8 replies
  • 1 likes

Solved!! Available songs being skipped for no apparent reason

Some songs are being displayed as such:Even though they're available, they aren't played. The example here is The Hounds which shows up as available (I have even changed the setting to hide unavailable songs) but still is not playable. I've already t...

Capture.JPG
  • Regular
  • Some songs are being displayed as such: Even though they're available, they aren't played. The example here is The Hounds which shows up as available (I have even changed the setting to hid...
  • sakeuon
  • Regular
  • 573 Views
  • 2 replies
  • 0 likes
  • Windows
  • 573 Views
  • 2 replies
  • 0 likes

Turning off auto-start when my computer turns on

I want to make it so that Spotify doesn't automatically start up when my computer turns on. Anybody know how to do that? Thanks

  • Casual Listener
  • I want to make it so that Spotify doesn't automatically start up when my computer turns on. Anybody know how to do that?  Thanks
  • SpotCreated
  • Roadie
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes