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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1406 Views

0 replies

2 likes

  • 1406 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144640 Views

83 replies

27 likes

  • 144640 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129417 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10899 Views

1 replies

6 likes

  • 10899 Views
  • 1 replies
  • 6 likes

Skipping all songs, 'song not available'

Hi there! My spotify on my desktop abruptly isn't working at all today. I cannot listen to any songs in my existing playlists (as I've done many times before) or through browsing. Whenever I click on a song it says 'This song is not available. If you...

Casual Listener

Hi there!   My spotify on my desktop abruptly isn't working at all today. I cannot listen to any songs in my existing playlists (as I've done many times before) or through browsing.   W...

496 Views

0 replies

1 likes

Windows
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  • 1 likes

Solved!! Spotify and Chrome conflict on Windows 10 Insider Preview Build 16226!!!

Hello,I have just discovered a bug with Spotify Version 1.0.57.474, Google Chrome Version 59.0.3071.109 and Windows 10 Insider Preview Build 16226. The issue is in Chrome browser if you right click on a web page and click "Save link as" or on an imag...

Music Fan

 Hello, I have just discovered a bug with Spotify Version 1.0.57.474, Google Chrome Version 59.0.3071.109 and Windows 10 Insider Preview Build 16226.   The issue is in Chr...

BLTimmy

Newbie

2816 Views

3 replies

3 likes

Windows
  • 2816 Views
  • 3 replies
  • 3 likes

Linking local files to catgalogue

So I've had local files for a long time, and I could add them in my library as music linked to the Spotify catalogue just as usual, but today I started cleaning up a bit (I had the same album split into two different parts, etc...) and when I tried t...

Casual Listener

So I've had local files for a long time, and I could add them in my library as music linked to the Spotify catalogue just as usual, but today I started cleaning up a bit (I had the same album split i...

418 Views

0 replies

0 likes

Windows
  • 418 Views
  • 0 replies
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Improper version update for Windows 10 app

The Windows app store tells me that v1.57.332.0. is available. I update and end up with v1.0.56.505. Now the store says I'm up to date with v1.57.332.0. Why such a discrepancy in versioning?

Roadie

The Windows app store tells me that v1.57.332.0. is available.   I update and end up with v1.0.56.505.  Now the store says I'm up to date with v1.57.332.0.   Why such a discrepancy...

447 Views

0 replies

0 likes

Windows
  • 447 Views
  • 0 replies
  • 0 likes

Desktop and Mobile not scrobbling for LastFM

I recently got Spotify Premium (and recently updated Spotify on Desktop) today and it's not scrobbling at all. I've tried disconnecting/reconnecting and reinstalling and it's not working. Moreover, I use Spotify on iOS and I don't I remember it ever ...

Newbie

I recently got Spotify Premium (and recently updated Spotify on Desktop) today and it's not scrobbling at all. I've tried disconnecting/reconnecting and reinstalling and it's not working. Moreover, I...

406 Views

0 replies

0 likes

Windows
  • 406 Views
  • 0 replies
  • 0 likes

Spotify reinstalls every time you restart windows 10.

It is time to fix this embarrassing problem that you have had with the installer for at least 1 year. Every time i start Spotify after a reboot of my windows 10 machines the installer kicks in and reinstalls. This is a really enjoying and stupid erro...

Casual Listener

It is time to fix this embarrassing problem that you have had with the installer for at least 1 year. Every time i start Spotify after a reboot of my windows 10 machines the installer kicks in and re...

1266 Views

0 replies

5 likes

Windows
  • 1266 Views
  • 0 replies
  • 5 likes

Trouble downloading Spotify to my Vaio.

I have re-downloaded Spotify to my desktop however, when I go to open to Application I am greeted by a pop up saying Spotify is already running but not responding. How am I able to get around this problem? Thanks in advance

Casual Listener

I have re-downloaded Spotify to my desktop however, when I go to open to Application I am greeted by a pop up saying Spotify is already running but not responding. How am I able to get around this pr...

danielhtmurphy

Casual Listener

694 Views

2 replies

0 likes

Windows
  • 694 Views
  • 2 replies
  • 0 likes

Spotify Skips around like a cd

About every 10 seconds. Only on Chance The Rapper Songs. nothing else.

Newbie

About every 10 seconds. Only on Chance The Rapper Songs. nothing else.

446 Views

0 replies

0 likes

Windows
  • 446 Views
  • 0 replies
  • 0 likes

Local files appear dead

OK, my local files are a mess. I can't find anything relevant to help me. Here's what happened. I put my desktop into storage for six months while my house was remodeled. That meant to my dismay, that Spotify removed all my own cd music as well as my...

Music Fan

OK, my local files are a mess.  I can't find anything relevant to help me.   Here's what happened.  I put my desktop into storage for six months while my house was remodeled.   ...

kerrycmitchell

Music Fan

2270 Views

4 replies

0 likes

Windows
  • 2270 Views
  • 4 replies
  • 0 likes

Solved!! Multiple spotify.exe process

Hello Why there are multiple Spotify.exe processes? Why not just one? I killed them one by one but they kept coming back.

Visitor

Hello   Why there are multiple Spotify.exe processes? Why not just one? I killed them one by one but they kept coming back.      

gryffyn

Roadie

39382 Views

1 replies

1 likes

Windows
  • 39382 Views
  • 1 replies
  • 1 likes

Windows app and iPhone app play different versions of the same song

The song in question is "Bloodwork" by 36 Crazyfists on the album titled "A Snow Capped Romance." This is the only song I've encountered with this problem. There are two versions of the song that were recorded, one with harsh vocals in the middle and...

Visitor

The song in question is "Bloodwork" by 36 Crazyfists on the album titled "A Snow Capped Romance." This is the only song I've encountered with this problem. There are two versions of the song that wer...

495 Views

0 replies

0 likes

Windows
  • 495 Views
  • 0 replies
  • 0 likes

Spotify crashes when trying to play all playlists in a folder

I know this used to work perfectly fine since I've made several folders with mutliple playlists. But now whenever I click the play button on a folder, the program crashes. I'm using the most recent version of Spotify, so this is clearly a new bug.Thi...

Music Fan

I know this used to work perfectly fine since I've made several folders with mutliple playlists. But now whenever I click the play button on a folder, the program crashes. I'm using the most recent v...

starfunkl

Newbie

712 Views

2 replies

0 likes

Windows
  • 712 Views
  • 2 replies
  • 0 likes

Local Files only play .mp3, not .m4a

Hi all, I am pretty new to Spotify and generally much prefer it to Itunes so decided to import my Itunes library. Under local files I see all the tracks but th eonly ones that I can hear are the mp3s - m4a appear to be playing but I can't hear them. ...

Casual Listener

Hi all, I am pretty new to Spotify and generally much prefer it to Itunes so decided to import my Itunes library.  Under local files I see all the tracks but th eonly ones that I can hear are th...

heriopl

Casual Listener

7312 Views

5 replies

0 likes

Windows
  • 7312 Views
  • 5 replies
  • 0 likes

window scaling issue on awkward resolution

Hi Spoitfy Team! This happened when I maximized Spotify.The below screenshot is from a 2048x1152 resolution screen, made with the built-in windows snipping tool using the window snip mode. The only modification I made to the image are my magical oran...

Newbie

Hi Spoitfy Team!   This happened when I maximized Spotify. The below screenshot is from a 2048x1152 resolution screen, made with the built-in windows snipping tool using the window snip ...

jessep60

Regular

843 Views

1 replies

0 likes

Windows
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  • 1 replies
  • 0 likes

Loading takes minutes every time

It's taking literally minutes (around 5) for Spotify to load. I've uninstalled, rebooted, re-installed and rebooted to no avail. It takes 2-3 minutes for the menu options Playback and Help to appear. Then I'm presented with a black content screen. Se...

Casual Listener

It's taking literally minutes (around 5) for Spotify to load. I've uninstalled, rebooted, re-installed and rebooted to no avail.   It takes 2-3 minutes for the menu options Playback and Help t...

dylanhome

Casual Listener

672 Views

3 replies

0 likes

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  • 3 replies
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Malware from Spotify app after new update

Hey, Ever since my Spotify app updated a few days ago, I've noticed that every so often when the app is launched, wether in use or not, I get a notification from my anti-virus software (AVG) that a malware or trojan has been quarantined and is coming...

Casual Listener

Hey,    Ever since my Spotify app updated a few days ago, I've noticed that every so often when the app is launched, wether in use or not, I get a notification from my anti-virus software...

1126192008

Casual Listener

2352 Views

5 replies

0 likes

Windows
  • 2352 Views
  • 5 replies
  • 0 likes

Complaining about full drive, with 95Gb free

I have choosen a folder on my D drive for downloads (offline listening) But when im trying to download the playlists it complains about full drive... I HAVE 95GB FREE!!!!! I had 6Gb free on my C drive before starting to download and now its full. IT ...

Regular

I have choosen a folder on my D drive for downloads (offline listening) But when im trying to download the playlists it complains about full drive... I HAVE 95GB FREE!!!!! I had 6Gb free on my C driv...

1413 Views

0 replies

0 likes

Windows
  • 1413 Views
  • 0 replies
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Convert Project Centennial app to UWP

It would be nice if the Windows Spotify app became a Modern App to feel more native.

Newbie

It would be nice if the Windows Spotify app became a Modern App to feel more native. 

Wevenhuis

Gig Goer

490 Views

1 replies

3 likes

Windows
  • 490 Views
  • 1 replies
  • 3 likes

I can't get Spotify to get the album art or the artist from Windows Media Player

I'm trying to import a song from Windows Media Player, and it won't add the album art or the artist. I downloaded an mp3 file, and basically put it into Windows Media Player. I then added the artist, album art, album title and everything else. When I...

Newbie

I'm trying to import a song from Windows Media Player, and it won't add the album art or the artist. I downloaded an mp3 file, and basically put it into Windows Media Player. I then added the artist,...

605 Views

0 replies

0 likes

Windows
  • 605 Views
  • 0 replies
  • 0 likes

Solved!! Win32 Store app vs generic download

Hello!I'm just wondering how many versions the Win32 Windows Store app (which I noticed about 15 minutes ago) will be behind the main update channel? Mainly, would it be updated as frequently as the "restart spotify to install update" prompt?Thanks!

Music Fan

Hello! I'm just wondering how many versions the Win32 Windows Store app (which I noticed about 15 minutes ago) will be behind the main update channel? Mainly, would it be updated as frequently as ...

hans-jürgen

Roadie

8813 Views

1 replies

0 likes

Windows
  • 8813 Views
  • 1 replies
  • 0 likes