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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

680 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

142174 Views

83 replies

27 likes

  • 142174 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

126482 Views

294 replies

22 likes

  • 126482 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10568 Views

1 replies

6 likes

  • 10568 Views
  • 1 replies
  • 6 likes

Switch account feature removed?

Hey, me and my girlfriend uses the same user account on my PC. We both have Spotify accounts, and until recently we were able to switch accounts by clicking the down arrow next to my profile name and select switch accounts. This feature recently disa...

Casual Listener

Hey, me and my girlfriend uses the same user account on my PC. We both have Spotify accounts, and until recently we were able to switch accounts by clicking the down arrow next to my profile name and...

xxRAiDERxx

Newbie

5944 Views

4 replies

7 likes

  • 5944 Views
  • 4 replies
  • 7 likes

keeps telling me to play a song

I just downloaded Spotify onto my laptop (windows 10) and in the menu to the right, the getting started one, it says I'm 80% done and my only task left is to play a song. I've played lots of songs. How do I check that box and get this to go away?

Newbie

I just downloaded Spotify onto my laptop (windows 10) and in the menu to the right, the getting started one, it says I'm 80% done and my only task left is to play a song.  I've played lots of so...

242 Views

0 replies

0 likes

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Windows app not playing music???

I uninstalled and redownloaded the app and nothing has changed. No song is available to play, it just skips until it's completed the playlist. Is this some new bug with an update? Web player works just fine.

Newbie

I uninstalled and redownloaded the app and nothing has changed. No song is available to play, it just skips until it's completed the playlist. Is this some new bug with an update? Web playe...

464 Views

0 replies

0 likes

  • 464 Views
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Solved!! Pictures not showing/loading in Discover or for users

As you can see from the attached files, pictures are not showing/loading in my Spoify for users or on the Discover page. It does show for artists, and the albums covers also. I've tried logging in and out, disconnecting and reconnecting to Facebook, ...

Regular

As you can see from the attached files, pictures are not showing/loading in my Spoify for users or on the Discover page. It does show for artists, and the albums covers also.    I've tr...

scribeconcepts

Newbie

34909 Views

80 replies

3 likes

Windows
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  • 80 replies
  • 3 likes

Solved!! Spotify blank screen

Hi, I can't use Spotify, because there is no content in the app. It's just black.I already tried running it as admin and in compablity mode.Nothing changes when running with %APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-acceler...

Casual Listener

Hi,  I can't use Spotify, because there is no content in the app. It's just black. I already tried running it as admin and in compablity mode. Nothing changes when running with  %APPDAT...

Chrissykes78

Gig Goer

21510 Views

19 replies

1 likes

Windows
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  • 19 replies
  • 1 likes

Songs aren't appearing in app

When I searched for the Def Leppard album "Pyromania" in the Android and Desktop app, Spotify did not appear to have them. However, when I google searched them, it allowed me to see them and add them to my playlists. However, they still do not appear...

Casual Listener

When I searched for the Def Leppard album "Pyromania" in the Android and Desktop app, Spotify did not appear to have them. However, when I google searched them, it allowed me to see them and add them...

326 Views

0 replies

0 likes

Windows
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  • 0 likes

Solved!! Noticably worse quality in Spotify compared to YouTube

Hello! I've been a premium user for more than 2 years now. I've always though that Spotify's quality tops that of pretty much any YT video, but I noticed that a particular song in my playlist sounds noticably worse than when listening to in on YouTub...

Newbie

Hello!   I've been a premium user for more than 2 years now. I've always though that Spotify's quality tops that of pretty much any YT video, but I noticed that a particular song in my pl...

jes327

Casual Listener

12636 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Yet another black screen case

I've just got this happening to me. I've tried everything that the forums suggest --disable-accelerated-video --disable-accelerated-plugins --disable-accelerated-overflow-scroll --disable-accelerated-layers --disable-accelerated-fixed-root-background...

Casual Listener

I've just got this happening to me. I've tried everything that the forums suggest   --disable-accelerated-video --disable-accelerated-plugins --disable-accelerated-overflow-scroll --disable-ac...

saishuhane

Casual Listener

536 Views

2 replies

1 likes

Windows
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  • 2 replies
  • 1 likes

Update not keeping Repeat on

Just updated my Spotify desktop app and now every time I play a song it changes from Repeat One to Repeat All, I keep having to change back for each song. Is this just a bug in the update or is this permanent? Can I change it and have it stay Repeat ...

Regular

Just updated my Spotify desktop app and now every time I play a song it changes from Repeat One to Repeat All, I keep having to change back for each song. Is this just a bug in the update or is this ...

user-removed

Not applicable

1868 Views

10 replies

8 likes

Windows
  • 1868 Views
  • 10 replies
  • 8 likes

Solved!! Problem with Daily Mix 1

Hi all, I have a problem with my only daily mix, the genre is rockabilly that is a genre that I like but not the only one, how to add more genres to the mix? I thinked that will depend by the music I listen but now some time has passed that I listen ...

Visitor

Hi all, I have a problem with my only daily mix, the genre is rockabilly that is a genre that I like but not the only one, how to add more genres to the mix? I thinked that will depend by the music I...

user-removed

Not applicable

2649 Views

4 replies

0 likes

Windows
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  • 4 replies
  • 0 likes

Offline Mode (error code 4) No Internet

I have this problem that spotify is offline all the time even when i have internetis there any solution for this problem I tried the to change auto proxy to HTTP and it didnt workI tried to change the DNS toPreferred DNS server: 8.8.8.8Alternate DNS ...

Visitor

I have this problem that spotify is offline all the time even when i have internet is there any solution for this problem  I tried the to change auto proxy to HTTP and it didnt work I tr...

user-removed

Not applicable

615 Views

2 replies

0 likes

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Meine "Musik" bzw. "Songs" offline runterladen

Ich hab folgendes Problem, und zwar würde ich gerne Meine Songs offline auf meinem PC haben, so wie auf meinem Handy. Also ich mein jetzt nicht die normalen Playlists sondern die Playlist "Songs" bei "Deine Musik" Hoffe auf eine schnelle Antwort und ...

Newbie

Ich hab folgendes Problem, und zwar würde ich gerne Meine Songs offline auf meinem PC haben, so wie auf meinem Handy. Also ich mein jetzt nicht die normalen Playlists sondern die Playlist "Songs" bei...

aperzinger

Newbie

516 Views

2 replies

0 likes

Windows
  • 516 Views
  • 2 replies
  • 0 likes

Repeat tooltips swapped?

Spotify windows desktop application v1.0.62.508.g2c497f24 It seems to me that the repeat tooltips for repeat and repeat track are swapped, or is this intentional?

Music Fan

Spotify windows desktop application v1.0.62.508.g2c497f24   It seems to me that the repeat tooltips for repeat and repeat track are swapped, or is this intentional?

235 Views

0 replies

0 likes

Windows
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  • 0 replies
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Using Old cache Files

Hi People,Like I wrote on title i want use older cache file (for Offline Songs) that stored before reinstall.once i show the location from spotify it empties the folder. When i select a empty folder from spotify. and then fill the folder after restar...

Newbie

Hi People, Like I wrote on title i want use older cache file (for Offline Songs)  that stored before reinstall. once i show the location from spotify it empties the folder. When i select a emp...

232 Views

0 replies

0 likes

Windows
  • 232 Views
  • 0 replies
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spotify won't play after removing headset

After I remove my USB headset spotify won't play music until I restart it. For example, I play a song over my speakers and plug in my headset. The music automaticaly will start playing on the headset. However after I remove the headset the musics sto...

Visitor

After I remove my USB headset spotify won't play music until I restart it.   For example, I play a song over my speakers and plug in my headset. The music automaticaly will start playing on ...

Hutch1377

Newbie

3533 Views

3 replies

4 likes

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  • 4 likes

not see autoplay in desktop app (Windows)

not see autoplay in desktop app (Windows) https://support.spotify.com/us/using_spotify/discover_music/autoplay/ Windows 10 1703 spotify version 1.0.62.508.g2c497f24

Casual Listener

not see autoplay in desktop app (Windows)   https://support.spotify.com/us/using_spotify/discover_music/autoplay/   Windows 10 1703   spotify version 1.0.62.508.g2c497f24  ...

Sawasdee

Casual Listener

566 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Desktop app opens to a blank window

The desktop app used to work fine, but now, when I open it, the window is just a blank, empty grey box. It has File, Edit, and View at the top, but they don't appear to do anything. The only option under File is Exit. The options under Edit are Undo,...

Casual Listener

The desktop app used to work fine, but now, when I open it, the window is just a blank, empty grey box. It has File, Edit, and View at the top, but they don't appear to do anything. The only option u...

Mattwood90

Regular

1855 Views

5 replies

2 likes

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  • 5 replies
  • 2 likes

Black screen and looping process

Hi, in our corp enviroment we use roaming profiles and since some of the september updates all we get is either a black screen or a 2nd or 3rd spotify process that is looping (crashing, restarting).OS are Win8, Win8.1, Win10 (1609 and 1703). Starting...

Casual Listener

Hi, in our corp enviroment we use roaming profiles and since some of the september updates all we get is either a black screen or a 2nd or 3rd spotify process that is looping (crashing, restarting). ...

319 Views

0 replies

1 likes

Windows
  • 319 Views
  • 0 replies
  • 1 likes

random playlists being added?

Last few days I have noticed random playlists popping up that I did not add. The first song of these playlists are added to my 'Songs' for some reason. Is this some kind of bug? I only use Spotify on my PC, phone and ipad so pretty sure I havent been...

Casual Listener

Last few days I have noticed random playlists popping up that I did not add. The first song of these playlists are added to my 'Songs' for some reason.   Is this some kind of bug? I only use S...

z338

Casual Listener

956 Views

2 replies

1 likes

  • 956 Views
  • 2 replies
  • 1 likes

Global 50 not updating

Hello!I have a issue where whenever I check the global top 50 chart on spotify, its almost never updated. Now its 9 days since it was last updated, but it says it is supposed to be updated daily. Same issue with my country's top 50 songs. I use the d...

Regular

Hello! I have a issue where whenever I check the global top 50 chart on spotify, its almost never updated. Now its 9 days since it was last updated, but it says it is supposed to be updated daily....

889 Views

0 replies

0 likes

Windows
  • 889 Views
  • 0 replies
  • 0 likes