Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

122738 Views

83 replies

27 likes

  • 122738 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

whatintheworldisthis

Visitor

116933 Views

291 replies

22 likes

  • 116933 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

9084 Views

1 replies

6 likes

  • 9084 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

Spotify Legend

150083 Views

0 replies

26 likes

Mac
Windows
  • 150083 Views
  • 0 replies
  • 26 likes

Solved!! Noticably worse quality in Spotify compared to YouTube

Hello! I've been a premium user for more than 2 years now. I've always though that Spotify's quality tops that of pretty much any YT video, but I noticed that a particular song in my playlist sounds noticably worse than when listening to in on YouTub...

Newbie

Hello!   I've been a premium user for more than 2 years now. I've always though that Spotify's quality tops that of pretty much any YT video, but I noticed that a particular song in my pl...

jes327

Casual Listener

12443 Views

2 replies

0 likes

  • 12443 Views
  • 2 replies
  • 0 likes

Yet another black screen case

I've just got this happening to me. I've tried everything that the forums suggest --disable-accelerated-video --disable-accelerated-plugins --disable-accelerated-overflow-scroll --disable-accelerated-layers --disable-accelerated-fixed-root-background...

Casual Listener

I've just got this happening to me. I've tried everything that the forums suggest   --disable-accelerated-video --disable-accelerated-plugins --disable-accelerated-overflow-scroll --disable-ac...

saishuhane

Casual Listener

511 Views

2 replies

1 likes

Windows
  • 511 Views
  • 2 replies
  • 1 likes

Update not keeping Repeat on

Just updated my Spotify desktop app and now every time I play a song it changes from Repeat One to Repeat All, I keep having to change back for each song. Is this just a bug in the update or is this permanent? Can I change it and have it stay Repeat ...

Regular

Just updated my Spotify desktop app and now every time I play a song it changes from Repeat One to Repeat All, I keep having to change back for each song. Is this just a bug in the update or is this ...

user-removed

Not applicable

1828 Views

10 replies

8 likes

Windows
  • 1828 Views
  • 10 replies
  • 8 likes

Solved!! Problem with Daily Mix 1

Hi all, I have a problem with my only daily mix, the genre is rockabilly that is a genre that I like but not the only one, how to add more genres to the mix? I thinked that will depend by the music I listen but now some time has passed that I listen ...

Visitor

Hi all, I have a problem with my only daily mix, the genre is rockabilly that is a genre that I like but not the only one, how to add more genres to the mix? I thinked that will depend by the music I...

user-removed

Not applicable

2569 Views

4 replies

0 likes

Windows
  • 2569 Views
  • 4 replies
  • 0 likes

Offline Mode (error code 4) No Internet

I have this problem that spotify is offline all the time even when i have internetis there any solution for this problem I tried the to change auto proxy to HTTP and it didnt workI tried to change the DNS toPreferred DNS server: 8.8.8.8Alternate DNS ...

Visitor

I have this problem that spotify is offline all the time even when i have internet is there any solution for this problem  I tried the to change auto proxy to HTTP and it didnt work I tr...

user-removed

Not applicable

586 Views

2 replies

0 likes

  • 586 Views
  • 2 replies
  • 0 likes

Meine "Musik" bzw. "Songs" offline runterladen

Ich hab folgendes Problem, und zwar würde ich gerne Meine Songs offline auf meinem PC haben, so wie auf meinem Handy. Also ich mein jetzt nicht die normalen Playlists sondern die Playlist "Songs" bei "Deine Musik" Hoffe auf eine schnelle Antwort und ...

Newbie

Ich hab folgendes Problem, und zwar würde ich gerne Meine Songs offline auf meinem PC haben, so wie auf meinem Handy. Also ich mein jetzt nicht die normalen Playlists sondern die Playlist "Songs" bei...

aperzinger

Newbie

509 Views

2 replies

0 likes

Windows
  • 509 Views
  • 2 replies
  • 0 likes

Repeat tooltips swapped?

Spotify windows desktop application v1.0.62.508.g2c497f24 It seems to me that the repeat tooltips for repeat and repeat track are swapped, or is this intentional?

Music Fan

Spotify windows desktop application v1.0.62.508.g2c497f24   It seems to me that the repeat tooltips for repeat and repeat track are swapped, or is this intentional?

225 Views

0 replies

0 likes

Windows
  • 225 Views
  • 0 replies
  • 0 likes

Using Old cache Files

Hi People,Like I wrote on title i want use older cache file (for Offline Songs) that stored before reinstall.once i show the location from spotify it empties the folder. When i select a empty folder from spotify. and then fill the folder after restar...

Newbie

Hi People, Like I wrote on title i want use older cache file (for Offline Songs)  that stored before reinstall. once i show the location from spotify it empties the folder. When i select a emp...

213 Views

0 replies

0 likes

Windows
  • 213 Views
  • 0 replies
  • 0 likes

spotify won't play after removing headset

After I remove my USB headset spotify won't play music until I restart it. For example, I play a song over my speakers and plug in my headset. The music automaticaly will start playing on the headset. However after I remove the headset the musics sto...

Visitor

After I remove my USB headset spotify won't play music until I restart it.   For example, I play a song over my speakers and plug in my headset. The music automaticaly will start playing on ...

Hutch1377

Newbie

3485 Views

3 replies

4 likes

  • 3485 Views
  • 3 replies
  • 4 likes

not see autoplay in desktop app (Windows)

not see autoplay in desktop app (Windows) https://support.spotify.com/us/using_spotify/discover_music/autoplay/ Windows 10 1703 spotify version 1.0.62.508.g2c497f24

Casual Listener

not see autoplay in desktop app (Windows)   https://support.spotify.com/us/using_spotify/discover_music/autoplay/   Windows 10 1703   spotify version 1.0.62.508.g2c497f24  ...

Sawasdee

Casual Listener

557 Views

2 replies

0 likes

  • 557 Views
  • 2 replies
  • 0 likes

Desktop app opens to a blank window

The desktop app used to work fine, but now, when I open it, the window is just a blank, empty grey box. It has File, Edit, and View at the top, but they don't appear to do anything. The only option under File is Exit. The options under Edit are Undo,...

Casual Listener

The desktop app used to work fine, but now, when I open it, the window is just a blank, empty grey box. It has File, Edit, and View at the top, but they don't appear to do anything. The only option u...

Mattwood90

Regular

1827 Views

5 replies

2 likes

  • 1827 Views
  • 5 replies
  • 2 likes

Black screen and looping process

Hi, in our corp enviroment we use roaming profiles and since some of the september updates all we get is either a black screen or a 2nd or 3rd spotify process that is looping (crashing, restarting).OS are Win8, Win8.1, Win10 (1609 and 1703). Starting...

Casual Listener

Hi, in our corp enviroment we use roaming profiles and since some of the september updates all we get is either a black screen or a 2nd or 3rd spotify process that is looping (crashing, restarting). ...

311 Views

0 replies

1 likes

Windows
  • 311 Views
  • 0 replies
  • 1 likes

random playlists being added?

Last few days I have noticed random playlists popping up that I did not add. The first song of these playlists are added to my 'Songs' for some reason. Is this some kind of bug? I only use Spotify on my PC, phone and ipad so pretty sure I havent been...

Casual Listener

Last few days I have noticed random playlists popping up that I did not add. The first song of these playlists are added to my 'Songs' for some reason.   Is this some kind of bug? I only use S...

z338

Casual Listener

938 Views

2 replies

1 likes

  • 938 Views
  • 2 replies
  • 1 likes

Global 50 not updating

Hello!I have a issue where whenever I check the global top 50 chart on spotify, its almost never updated. Now its 9 days since it was last updated, but it says it is supposed to be updated daily. Same issue with my country's top 50 songs. I use the d...

Regular

Hello! I have a issue where whenever I check the global top 50 chart on spotify, its almost never updated. Now its 9 days since it was last updated, but it says it is supposed to be updated daily....

856 Views

0 replies

0 likes

Windows
  • 856 Views
  • 0 replies
  • 0 likes

Downloads and Settings

Hi, everytime when I shut down my PC, my downloads and settings(like shuffle, replay buttons) turns to default. I have premium account and using it on 3 devices.

Casual Listener

Hi, everytime when I shut down my PC, my downloads and settings(like shuffle, replay buttons) turns to default. I have premium account and using it on 3 devices.

249 Views

0 replies

0 likes

Windows
  • 249 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium account on my phone switches to Free on my laptop

I have Premium account on my iphone, when I log in to Spotify app on my laptop (Windows), it is shown as Spotify Free. There is also no syncronization between two devices. I can't reach to my songs and playlists online or offline. Is there any way to...

Casual Listener

I have Premium account on my iphone, when I log in to Spotify app on my laptop (Windows), it is shown as Spotify Free. There is also no syncronization between two devices. I can't reach to my songs a...

11151742926

Casual Listener

332 Views

2 replies

0 likes

Windows
  • 332 Views
  • 2 replies
  • 0 likes

The new update seems a tad too minimalistic

On windows 10 64bit - nvidia 1080Ti with newest drivers 

Gig Goer

On windows 10 64bit - nvidia 1080Ti with newest drivers  

bar10dr

Gig Goer

327 Views

1 replies

0 likes

Windows
  • 327 Views
  • 1 replies
  • 0 likes

Workaround to import Windows Media Player playlists

Importing playlists from Windows Media Player seems to be broken in Spotify, at least for some users. After a lot of trial and error I figured out a workaround to add my local playlists to Spotify. Hopefully someone else finds this information useful...

Newbie

Importing playlists from Windows Media Player seems to be broken in Spotify, at least for some users. After a lot of trial and error I figured out a workaround to add my local playlists to Spoti...

4824 Views

0 replies

2 likes

Windows
  • 4824 Views
  • 0 replies
  • 2 likes

Offline mode unavailable /pas de mode hors ligne prosposé

On my spotify premium account, the possibily to download songs to listen to them offline doesn't appear. I have enough space on my desktop, and i already tried to uninstall / reinstall spotify three times: no result. Please help me !!! Nobody seems t...

Newbie

On my spotify premium account, the possibily to download songs to listen to them offline doesn't appear. I have enough space on my desktop, and i already tried to uninstall / reinstall spotify three ...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Musixmatch and Spotify Not working

Hello, I was wondering if anyone is having the same issue. I use Musixmatch external lyrics program. Since the latest version of Spotify 1.0.62.508.g2c497f24, Musixmatch will no longer recognise that I am listening to a song.

Casual Listener

Hello, I was wondering if anyone is having the same issue.  I use Musixmatch external lyrics program. Since the latest version of Spotify 1.0.62.508.g2c497f24, Musixmatch will no longer re...

DarkMC

Casual Listener

10703 Views

3 replies

5 likes

Windows
  • 10703 Views
  • 3 replies
  • 5 likes