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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137238 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137238 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53494 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53494 Views
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  • 33 likes

Error 4 or Cannot play message on Desktop Version

I am fully connected to my Internet and all other sites, mail, browses, etc are working correctly but Spotify sends me errors messages that I am offline, or and error 4, or that they cannot play the song right now. Once a song does begin to play, it ...

  • Newbie
  • I am fully connected to my Internet and all other sites, mail, browses, etc are working correctly but Spotify sends me errors messages that I am offline, or and error 4, or that t...
  • 1068 Views
  • 0 replies
  • 0 likes
  • Windows
  • 1068 Views
  • 0 replies
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Windows 8.1 and Spotify Connect bug

Hi,I am exepriencing significant inconvenience when I try to run Spotify on Windows 8.1 pro: the Spotify does not see Marantz NA6005 standalone network player device. However when I run virtual Debian on the same Windows 8.1 then Spotify on Debian se...

  • Newbie
  • Hi, I am exepriencing significant inconvenience when I try to run Spotify on Windows 8.1 pro: the Spotify does not see Marantz NA6005 standalone network player device. However when I run virtual Deb...
  • 1344 Views
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  • Windows
  • 1344 Views
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Removal of public playlists?

Is it a thing now that Spotify removes our public playlists from our profile? I can't view my own playlists or others. Hope this is just temporary, and not yet another move of Spotify to decrease the level of community, for which I started using it i...

  • Casual Listener
  • Is it a thing now that Spotify removes our public playlists from our profile? I can't view my own playlists or others. Hope this is just temporary, and not yet another move of Spotify to decrease the...
  • 133 Views
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  • 0 likes
  • Windows
  • 133 Views
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music jumping only for 1 album using spotify desktop (Windows 7)

Hello, I've been having an issue when playing songs from 1 album ONLY while using Spotify desktop for windows 7, the album is Connection by The Green Children, I found this very odd, as this doesn't happen while I listen to that same album trough Spo...

  • Visitor
  • Hello, I've been having an issue when playing songs from 1 album ONLY while using Spotify desktop for windows 7, the album is Connection by The Green Children, I found this very odd, as this doe...
  • user-removed
  • Not applicable
  • 250 Views
  • 4 replies
  • 0 likes
  • Windows
  • 250 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't find my facebook friends

The app on the iPhone or on Windows say i have 0 friends on facebook who uses spotify, but i have a friend and i saw his account on his phone and he had the same friends i have just from facebook, but I can't find them in my phone or computer. I am l...

  • Casual Listener
  • The app on the iPhone or on Windows say i have 0 friends on facebook who uses spotify, but i have a friend and i saw his account on his phone and he had the same friends i have just from facebook, bu...
  • MonicaM_Bogota
  • Roadie
  • 519 Views
  • 1 replies
  • 0 likes
  • Windows
  • 519 Views
  • 1 replies
  • 0 likes

Starts a song halfway through

On both my android and on my laptop I have had instances of my songs from my playlist being started halfway through. Mostly on my android, but it has recently happened on my computer too.

  • Casual Listener
  • On both my android and on my laptop I have had instances of my songs from my playlist being started halfway through. Mostly on my android, but it has recently happened on my computer too.
  • shaf-4
  • Roadie
  • 2127 Views
  • 3 replies
  • 0 likes
  • Windows
  • 2127 Views
  • 3 replies
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This update is not working for me... :/

1. I had Equalify Pro installed on my computer and they had an updated version that is supposed to work with this new version of Spotify. Well, I installed the new Equalify and it does not work. No matter what I do.2. When I play music, I have NO aud...

  • Roadie
  • 1. I had Equalify Pro installed on my computer and they had an updated version that is supposed to work with this new version of Spotify. Well, I installed the new Equalify and it does not work. No m...
  • Raven1111
  • Roadie
  • 327 Views
  • 2 replies
  • 1 likes
  • Windows
  • 327 Views
  • 2 replies
  • 1 likes

No Chromecast players appear

Man... This Spotify support sucks, where is the live chat? Anyhow, NO Chromecasts appear in my devices, neither in my web player or desktop player on Win10. I've tried all the regular troubleshooting steops. How in the world can I fix this and play f...

  • Casual Listener
  • Man... This Spotify support sucks, where is the live chat?   Anyhow, NO Chromecasts appear in my devices, neither in my web player or desktop player on Win10. I've tried all the regular troubl...
  • TompiTun
  • Newbie
  • 217 Views
  • 1 replies
  • 0 likes
  • Windows
  • 217 Views
  • 1 replies
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Can't stop Spotify from launching at startup

Running windows 7 and latest version of Spotify. I have checked DON'T launch Spotify at startup in my preferences. I just looked and this is still selected. Removed Spotify from my startup folder, ran selective startup and unchecked Spotify, even ran...

  • Casual Listener
  • Running windows 7 and latest version of Spotify.  I have checked DON'T launch Spotify at startup in my preferences. I just looked and this is still selected.  Removed Spotify from my startu...
  • furuanku
  • Roadie
  • 610 Views
  • 1 replies
  • 1 likes
  • Windows
  • 610 Views
  • 1 replies
  • 1 likes

Old repeat one functionality

Hi spotify,I've been trying to get used to your new repeat one functionality. Where it puts it back to repeat all when you go to another song. However I like discovering new music by listening to a track over and over and then when I'm either tired o...

  • Casual Listener
  • Hi spotify, I've been trying to get used to your new repeat one functionality. Where it puts it back to repeat all when you go to another song. However I like discovering new music by listening to...
  • 113 Views
  • 0 replies
  • 1 likes
  • Windows
  • 113 Views
  • 0 replies
  • 1 likes

Local File ID3 Tags Disappearing

I have a couple of albums that are not available in the streaming library, so I am using local copies. If I add them to my sync'd folder they show up correctly, but if I close and reopen the application the track and album names dissapear. Is there a...

  • Visitor
  • I have a couple of albums that are not available in the streaming library, so I am using local copies.  If I add them to my sync'd folder they show up correctly,  but if I close and reopen ...
  • 201 Views
  • 0 replies
  • 1 likes
  • Windows
  • 201 Views
  • 0 replies
  • 1 likes

Play Queue Queued Tracks clears itself when edited (and ads are playing)

If you have several tracks queued up, and try deleting any of them or changing their order while ads are playing, all queued tracks are deleted from the queue. Adding tracks does not trigger this. Issue presents with both large quantities of queued t...

  • Newbie
  • If you have several tracks queued up, and try deleting any of them or changing their order while ads are playing, all queued tracks are deleted from the queue.  Adding tracks does not trigger th...
  • 110 Views
  • 0 replies
  • 0 likes
  • Windows
  • 110 Views
  • 0 replies
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Solved!! Song is not available after I plug headphones into computer, but works fine when played on computer

Song is not available after I plug headphones into computer, but works fine when played on computer speakers. Anyone can suggest a solution? Thanks!

  • Casual Listener
  • Song is not available after I plug headphones into computer, but works fine when played on computer speakers.   Anyone can suggest a solution? Thanks!
  • favoritethings
  • Casual Listener
  • 446 Views
  • 2 replies
  • 0 likes
  • Windows
  • 446 Views
  • 2 replies
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Skipping qued songs

I have a problem with spotify playback. I usually roam around various artists selecting songs for my playback que, these are then saved even when I close down spotify. So it often happens that I wan't to play an entire album by an artist, but after h...

  • Newbie
  • I have a problem with spotify playback.   I usually roam around various artists selecting songs for my playback que, these are then saved even when I close down spotify. So it often happens th...
  • 210 Views
  • 0 replies
  • 0 likes
  • Windows
  • 210 Views
  • 0 replies
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Spotify recommending music I can't listen to in my country?

I'm not sure yet if this is a glitch or some strange design choice, but I have recommendations in my Discover tab that I cannot listen to in my country (United States). I was looking up one of the bands it was recommending me, Denki Groove, thought t...

  • Casual Listener
  • I'm not sure yet if this is a glitch or some strange design choice, but I have recommendations in my Discover tab that I cannot listen to in my country (United States).   I was looking up one ...
  • 155 Views
  • 0 replies
  • 0 likes
  • Windows
  • 155 Views
  • 0 replies
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High CPU Usage on Browse Screen

When opening spotify to the "Browse" screen I get a constant 30%-40% CPU usage that quickly drains the laptop battery. If I navigate to another screen such as "Your Daily Mix", the high CPU usage goes away. Operating System: Windows 10 (64-bit)System...

  • Newbie
  •   When opening spotify to the "Browse" screen I get a constant 30%-40% CPU usage that quickly drains the laptop battery.  If I navigate to another screen such as "Your Daily Mix", the hig...
  • 217 Views
  • 0 replies
  • 0 likes
  • Windows
  • 217 Views
  • 0 replies
  • 0 likes

Spotify changes songs I've downloaded (local files)

I've downloaded and paid for live recordings from concerts I've been too. When I import them to Spotify, the song titles and album names are changed. Why? This doesn't happen to every song, just some.

  • Casual Listener
  • I've downloaded and paid for live recordings from concerts I've been too. When I import them to Spotify, the song titles and album names are changed. Why? This doesn't happen to every song, just some.
  • stinalinnea
  • Casual Listener
  • 512 Views
  • 2 replies
  • 1 likes
  • Windows
  • 512 Views
  • 2 replies
  • 1 likes

Spotify won't play any imported files on Windows 10

The files show up on the local files screen and it shows all the information for them, but when I try to play one I get "This song is not available. If you have the file on your computer you can import it." I also cannot add any music to it either. I...

  • Casual Listener
  • The files show up on the local files screen and it shows all the information for them, but when I try to play one I get "This song is not available. If you have the file on your computer you can impo...
  • ConnerReedy
  • Casual Listener
  • 282 Views
  • 3 replies
  • 1 likes
  • Windows
  • 282 Views
  • 3 replies
  • 1 likes

Local File replace spotify song?!?

'Morning.Yesterday i linked a folder for the local files. it worked well but today i started a spotify song (not a local file) and started a local file instead of the spotify song, on the screen i can see the title and the cover of spotify song but i...

  • Casual Listener
  • 'Morning. Yesterday i linked a folder for the local files. it worked well but today i started a spotify song (not a local file) and started a local file instead of the spotify song, on the scre...
  • 325 Views
  • 0 replies
  • 0 likes
  • Windows
  • 325 Views
  • 0 replies
  • 0 likes