Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

12061 Views

105 replies

47 likes

  • 12061 Views
  • 105 replies
  • 47 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

1429 Views

15 replies

2 likes

Possible Bug
  • 1429 Views
  • 15 replies
  • 2 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

bluehallon

Casual Listener

3565 Views

39 replies

2 likes

  • 3565 Views
  • 39 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

9036 Views

0 replies

4 likes

  • 9036 Views
  • 0 replies
  • 4 likes

Change playlist recommendations from German back to English

I moved from the UK to Switzerland and have changed my account details and payment to my Swiss account. Now when I go to 'Browse', all the playlists that come up are either in German or contain German language songs (and I have no idea what they are ...

Casual Listener

I moved from the UK to Switzerland and have changed my account details and payment to my Swiss account.    Now when I go to 'Browse', all the playlists that come up are either in German o...

dyplodocus

Casual Listener

569 Views

1 replies

0 likes

Windows
  • 569 Views
  • 1 replies
  • 0 likes

Solved!! Local files

Hi,I'm currently having some issues with the local files in my desktop version of spotify (Windows). It happens that I had to change the folders in which the songs where, so I made a new connection to the folder in the settings to import the songs. B...

Newbie

Hi, I'm currently having some issues with the local files in my desktop version of spotify (Windows). It happens that I had to change the folders in which the songs where, so I made a new connection...

Sebasty

Community Legend

4023 Views

1 replies

0 likes

  • 4023 Views
  • 1 replies
  • 0 likes

Spotify Premium

Premium users should be allowed many more features than free users. Who else agrees? Also what is up with the wifi connection problem I cannot listen to to Spotify at school anymore and im sure that it is not blocked.

Gig Goer

Premium users should be allowed many more features than free users. Who else agrees? Also what is up with the wifi connection problem I cannot listen to to Spotify at school anymore and im sure that ...

567 Views

0 replies

0 likes

Windows
  • 567 Views
  • 0 replies
  • 0 likes

How to manage my Local Files

Hello,I don´t like that Spotify has automatically copied all my local files to the Spotify / my library !! ( I didn’t use Spotify for quite a while and with opening it started to copy everything)I found out now that I can enable this by changing the ...

Casual Listener

Hello, I don´t like that Spotify has automatically copied all my local files to the Spotify / my library !!  ( I didn’t use Spotify for quite a while and with opening it started to copy everyt...

user-removed

Not applicable

1132 Views

1 replies

0 likes

Windows
  • 1132 Views
  • 1 replies
  • 0 likes

downloaded my playlist onto my computer but it's all seperate files with weird numbering

I'm on the 7 day free trial premium thing and just downloaded my playlist to my computer but when I check it out, they're all in seperate files and all numbers no song names or anything, like the screen shot below.is there anyway to fix it or can it ...

Newbie

I'm on the 7 day free trial premium thing and just downloaded my playlist to my computer but when I check it out, they're all in seperate files and all numbers no song names or anything, like the scr...

RiseFall123

Casual Listener

586 Views

2 replies

0 likes

  • 586 Views
  • 2 replies
  • 0 likes

[PC APP] Offline storage folder

Hi,here I am trying to change the folder "offline music" in my W10 app.I try it correctly and it also make subfolders in the "new" folder that I choose, but, after the reboot of Spotify app... it backs to the former folder (%appdata%\Local\etc.)!!! H...

Casual Listener

Hi, here I am trying to change the folder "offline music" in my W10 app. I try it correctly and it also make subfolders in the "new" folder that I choose, but, after the reboot of Spotify app... it...

551 Views

0 replies

0 likes

Windows
  • 551 Views
  • 0 replies
  • 0 likes

Album art/covert art doesn't display in browse/discover mode when behind HTTPS proxy

Hi, When browsing behind a HTTPS proxy, the album/cover art doesn't appear, but when clicking into an album/playlist for example, it then shows. Why doesn't it show when browsing? Not showing in browse/discover mode etc Showing after clicking into it...

Newbie

Hi,   When browsing behind a HTTPS proxy, the album/cover art doesn't appear, but when clicking into an album/playlist for example, it then shows. Why doesn't it show when browsing?   N...

squelch84

Newbie

1755 Views

4 replies

2 likes

Windows
  • 1755 Views
  • 4 replies
  • 2 likes

The shuffle function - problems, imrpovements, suggestions

I love spotify. My only problem is the shuffle function. It's not REALLY random.If you haven't noticed this, you're probably new to Spotify.Current issues with the shuffle function: - When I restart my computer, the same queue restores from a certain...

Regular

I love spotify. My only problem is the shuffle function. It's not REALLY random. If you haven't noticed this, you're probably new to Spotify. Current issues with the shuffle function:  - When...

rednblu

Roadie

1579 Views

3 replies

3 likes

Windows
  • 1579 Views
  • 3 replies
  • 3 likes

How do I get Spotify to play in 5.1 Audio?

I bought new 5.1 speakers for my system which is Genius GX SW-G5.1 and I bought a sound card Creative Blaster Audigy Fx 5.1 but I can't get Spotify to play in 5.1. It is setup correctly and I have configured it in windows and all the speakers work an...

Newbie

I bought new 5.1 speakers for my system which is Genius GX SW-G5.1 and I bought a sound card Creative Blaster Audigy Fx 5.1 but I can't get Spotify to play in 5.1. It is setup correctly and I ha...

stefkicks

Newbie

112488 Views

7 replies

4 likes

  • 112488 Views
  • 7 replies
  • 4 likes

Scroll bar in the way when moving mouse cursor to subfolder

I attached a video clip to show what this "bug" looks like. The problem is when I go to a subfolder in a popup list that has so many items that the scroll bar apperas. The scroll bar will be in the way between the list and the subfolder popup and whe...

Newbie

I attached a video clip to show what this "bug" looks like.   The problem is when I go to a subfolder in a popup list that has so many items that the scroll bar apperas. The scroll b...

474 Views

0 replies

0 likes

Windows
  • 474 Views
  • 0 replies
  • 0 likes

Search results decreases or lessen when using the sorting options

So I don't know if anybody else has ran into this issue. I've only ran into it a moment ago myself but it would seem that when using the search bar on Spotify, if you try sorting the results it actually removes some of them. In my case its a lot of t...

Newbie

So I don't know if anybody else has ran into this issue. I've only ran into it a moment ago myself but it would seem that when using the search bar on Spotify, if you try sorting the result...

362 Views

0 replies

0 likes

Windows
  • 362 Views
  • 0 replies
  • 0 likes

Spotify Changing the Artist in My Local Files

So I've purchased Beyonce's Lemonade and I've burned it onto my computer, put it into my local files so that way I can add the songs to other playlists while on mobile. Everything is working how it should but two of the song's information is wrong in...

Newbie

So I've purchased Beyonce's Lemonade and I've burned it onto my computer, put it into my local files so that way I can add the songs to other playlists while on mobile. Everything is working how it s...

pimmink

Newbie

721 Views

1 replies

0 likes

Windows
  • 721 Views
  • 1 replies
  • 0 likes

Solved!! rearrange order of tracks in a playlist

I have a playlist that I've added songs to, and rearranged by dragging the tracks into different orders. At some point I clicked one of the column titles (Track, Artist, Album..) and it was reorganized by that label. I can no longer drag tracks into ...

Regular

I have a playlist that I've added songs to, and rearranged by dragging the tracks into different orders. At some point I clicked one of the column titles (Track, Artist, Album..) and it was reorganiz...

Le_Zissou

Regular

60903 Views

30 replies

10 likes

  • 60903 Views
  • 30 replies
  • 10 likes

How can I delete the following error?

The message above translates to "This song is not available. If you have the file in the computer you can import it."I have music downloads in a portable hard drive, and I once decided to import it to Spotify, but now I've lost the hard drive and the...

Newbie

The message above translates to "This song is not available. If you have the file in the computer you can import it." I have music downloads in a portable hard drive, and I once decided to import it...

583 Views

0 replies

0 likes

  • 583 Views
  • 0 replies
  • 0 likes

LCD soundsystem displays "can't play the current song" for radio stations

this has been driving me nuts the last few months. i haven't noticed it in the android app.. every time i hit an LCD Soundsystem song on the desktop app while im in any kind of radio, the song stops at the beginning and the blue banner up top says "c...

Casual Listener

this has been driving me nuts the last few months.  i haven't noticed it in the android app..   every time i hit an LCD Soundsystem song on the desktop app while im in any kind of radio, th...

429 Views

0 replies

0 likes

Windows
  • 429 Views
  • 0 replies
  • 0 likes

Desktop app is bugged out, can't uninstall

Whenever I press play on a playlist, Spotify doesn't play any sound and just skips rapidly through the songs instead. If I try to play any specific song, I get "This song is not available. If you have the file on your computer you can import it". If ...

Newbie

Whenever I press play on a playlist, Spotify doesn't play any sound and just skips rapidly through the songs instead.  If I try to play any specific song, I get "This song is not available. If y...

358 Views

0 replies

0 likes

Windows
  • 358 Views
  • 0 replies
  • 0 likes

Discover weekly and release radar lists haven't been updated since a year ago

Hi, My Discover weekly and release radar playlists haven't been updated since 2016-07-11. I'm using Spotify premium on Windows 10. any suggestions?

Newbie

Hi,  My Discover weekly and release radar playlists haven't been updated since 2016-07-11.   I'm using Spotify premium on Windows 10.  any suggestions?     

321 Views

0 replies

0 likes

Windows
  • 321 Views
  • 0 replies
  • 0 likes

desktop app updates

can anybody tell me what the desktop app updates mean I have updated them a few updates but I don't know what changed does it mean new music being updated or added or what

Roadie

can anybody tell me what the desktop app updates mean I have updated them a few updates but I don't know what changed does it mean new music being updated or added or what

Maxim

Spotify Star

887 Views

1 replies

0 likes

  • 887 Views
  • 1 replies
  • 0 likes

Why I don't have Kpop genre?

My friend told me that he have a Kpop genre on spotify so I looked at my spotify on pc and also on my phone and I don't have it. I think thats because I'm from Poland and he's from Ireland. Can I do something to have that genre? I know that I can use...

Newbie

My friend told me that he have a Kpop genre on spotify so I looked at my spotify on pc and also on my phone and I don't have it. I think thats because I'm from Poland and he's from Ireland. Can I do ...

441 Views

0 replies

0 likes

Windows
  • 441 Views
  • 0 replies
  • 0 likes

local files not downloading

hi everyoneI'm currently trying to download some local files from itunes to spotify in a playlist so i can then use them on my iphone. the only problem is that the playlist theyre in as the download thing ticked but the songs stay with a grey arrow n...

Newbie

hi everyone I'm currently trying to download some local files from itunes to spotify in a playlist so i can then use them on my iphone. the only problem is that the playlist theyre in as the downloa...

362 Views

0 replies

0 likes

Windows
  • 362 Views
  • 0 replies
  • 0 likes