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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133834 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133834 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50571 Views
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  • 32 likes
  • Windows
  • 50571 Views
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  • 32 likes

Cannot Start Radio for an album

Sometimes when I try to Start Radio for an album nothing happens. Spotify simply keeps on playing the current song. Only after I restart spotify the Start Radio works for a while. This happens after I upgraded to version 0.9.8.296.g91f68827. Another ...

  • Newbie
  • Sometimes when I try to Start Radio for an album nothing happens. Spotify simply keeps on playing the current song. Only after I restart spotify the Start Radio works for a while. This happens after ...
  • Joe
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Windows
  • 137 Views
  • 1 replies
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How to listen to my Cellphone Music in my PC ?

Hi! I know my problem is a bit odd. I downloaded all my playlist in my cellphone (WP , and I want to listen to it, but via my desktop. Since I'm at work, I can't download Spotify or use it web , and I have a headset due to online meetings and stuff, ...

  • Newbie
  • Hi!  I know my problem is a bit odd. I downloaded all my playlist in my cellphone (WP 😎 , and I want to listen to it, but via my desktop.   Since I'm at work, I can't download Spo...
  • Joe
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Windows
  • 222 Views
  • 1 replies
  • 0 likes

Won't load on web player or desktop

I am having trouble with Spotify, it started today... First of it would play a song and then just stop.. for no reason. I would Quit or Exit out of Spotify and it would work for alittle while again.. NOW it wont load, I cannot play any songs.. the di...

  • Newbie
  • I am having trouble with Spotify, it started today... First of it would play a song and then just stop.. for no reason. I would Quit or Exit out of Spotify and it would work for alittle while again.....
  • pnc
  • Community Legend
  • 759 Views
  • 1 replies
  • 0 likes
  • Windows
  • 759 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't show certain things, random colours appearing

I've had this problem for some time. For the last few months, apps like MusiXmatch would only show the screen you can see on the picture below. I can still interact with the things that are supposed to be there. Up to now, this wasn't a big problem, ...

  • Casual Listener
  • I've had this problem for some time. For the last few months, apps like MusiXmatch would only show the screen you can see on the picture below. I can still interact with the things that are supposed ...
  • Peter__
  • Community Legend
  • 528 Views
  • 6 replies
  • 0 likes
  • Windows
  • 528 Views
  • 6 replies
  • 0 likes

Multiple Artist listings in Your Music.

The built in filtering in is nice, but not when many of my Artists have multiple listings, a few have 3, a couple have 4, and that doesn't include side projects. I foresee the content team getting flooded to change a LOT of Artist listings because of...

  • Roadie
  • The built in filtering in is nice, but not when many of my Artists have multiple listings, a few have 3, a couple have 4, and that doesn't include side projects.  I foresee the content team gett...
  • 209 Views
  • 0 replies
  • 0 likes
  • Windows
  • 209 Views
  • 0 replies
  • 0 likes

Bug: 'history' defaults to last album played after one track

Since the upgrade, when I go to my 'History' list and play a track from it, instead of continuing through the rest of the list it defaults to an apparently random track from the last album I played from. I assume this is a bug, as there is no reason ...

  • Casual Listener
  • Since the upgrade, when I go to my 'History' list and play a track from it, instead of continuing through the rest of the list it defaults to an apparently random track from the last album I played f...
  • 184 Views
  • 0 replies
  • 0 likes
  • Windows
  • 184 Views
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Solved!! After a song has finished playing, Spotify crashes.

Hey. Ive been using spotify for quite a few months now and since this afternoon, everytime a song has finished playing, Spotify decides to close itself down which suggests to me that it has crashed. has anybody else had this problem. if not, should i...

  • Casual Listener
  • Hey. Ive been using spotify for quite a few months now and since this afternoon, everytime a song has finished playing, Spotify decides to close itself down which suggests to me that it has...
  • ferrarinufc500
  • Casual Listener
  • 3264 Views
  • 2 replies
  • 0 likes
  • Windows
  • 3264 Views
  • 2 replies
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Merge Playlist - Retain Added Date

Hi there everyone, I was wondering if the community could please help me. I would like to combine a few playlists, which is easy enough, but I very much need to retain the 'added date' as I and my circle of friends search and order tracks using this ...

  • Roadie
  • Hi there everyone,   I was wondering if the community could please help me.   I would like to combine a few playlists, which is easy enough, but I very much need to retain the 'adde...
  • bjc999
  • Roadie
  • 322 Views
  • 2 replies
  • 2 likes
  • Windows
  • 322 Views
  • 2 replies
  • 2 likes

Spotify and Flash Pro IDE Issue

This likely effects small minority of people who use Spotify, but I have a rather peculiar (and annoying) bug. I'm a game developer and we use Flash Pro CS6 to create menus and such. In Flash Pro, their are controls to navigate through the layers of ...

  • Casual Listener
  • This likely effects small minority of people who use Spotify, but I have a rather peculiar (and annoying) bug.   I'm a game developer and we use Flash Pro CS6 to create menus and such. ...
  • 179 Views
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  • 0 likes
  • Windows
  • 179 Views
  • 0 replies
  • 0 likes

Managed to delete songs fron playlist

Hey, one of my playlists is collaborative and someone have deletet almost all of the songs on it. and i was quite alot of songs in this playlist and it will be a pain in the a** to find them all and be adding them all over again. If some of the admin...

  • Casual Listener
  • Hey, one of my playlists is collaborative and someone have deletet almost all of the songs on it. and i was quite alot of songs in this playlist and it will be a pain in the a** to find them all and ...
  • Joe
  • Community Legend
  • 235 Views
  • 4 replies
  • 0 likes
  • Windows
  • 235 Views
  • 4 replies
  • 0 likes

moved back to Germany

Hi, I was living in Portugal when I created my spotify account Nearly three weeks ago i moved back to Germany and now I'd like to use Spotify Free again! I do not have a mastercard or a paypal account! Please help me

  • Casual Listener
  • Hi, I was living in Portugal when I created my spotify account Nearly three weeks ago i moved back to Germany and now I'd like to use Spotify Free again! I do not have a mastercard or a pa...
  • Joe
  • Community Legend
  • 160 Views
  • 3 replies
  • 0 likes
  • Windows
  • 160 Views
  • 3 replies
  • 0 likes

Friends can't see what i'm listeninig

Hi, i have a complex problem with spotify. When i connect spotify account with a facebook account, my freinds can't see what music i'm listening to. When i adding songs to "favorite", below the title, it doesn't show what artists are in playlist ("in...

  • Casual Listener
  • Hi, i have a complex problem with spotify. When i connect spotify account with a facebook account, my freinds can't see what music i'm listening to. When i adding songs to "favorite", below the title...
  • Rollo_
  • Roadie
  • 4564 Views
  • 3 replies
  • 0 likes
  • Windows
  • 4564 Views
  • 3 replies
  • 0 likes

Solved!! 7 Spotify Web Helpers Running Simultaneously

I've always had Spotify Helper running, and i've never minded it. But after the last update, i suddenly have 5-7 of them running, and it's happening to both the mac and windows client. If i forcequit them, they will all start up again. It's not like ...

  • Visitor
  • I've always had Spotify Helper running, and i've never minded it. But after the last update, i suddenly have 5-7 of them running, and it's happening to both the mac and windows client. If i forcequit...
  • Btjordan87
  • Newbie
  • 42261 Views
  • 20 replies
  • 2 likes
  • Mac
    Windows
  • 42261 Views
  • 20 replies
  • 2 likes

Solved!! Why i can't search and view my profile?

I'm a user from Hong Kong so my English may be so bad. my spotify has no problem till these days i cannot check my profile, it shows "please go online to view user profile" and i cannot search song too. when i type something in the search bar nothing...

  • Casual Listener
  • I'm a user from Hong Kong so my English may be so bad.   my spotify has no problem till these days i cannot check my profile, it shows "please go online to view user profile" and i canno...
  • user-removed
  • Not applicable
  • 2700 Views
  • 3 replies
  • 0 likes
  • Windows
  • 2700 Views
  • 3 replies
  • 0 likes

Show me how to disable upload / p2p

Hi, I pay Spotify $10/month (premium) Please tell me how to disable upload / p2p stuff that makes me lag every 5 minutes. Can't enjoy playing games while listening to music. I have AT&T U-verse with a crappy 1.5mpbs upload. I also heard that AT&T thr...

  • Casual Listener
  • Hi, I pay Spotify $10/month (premium)   Please tell me how to disable upload / p2p stuff that makes me lag every 5 minutes.  Can't enjoy playing games while listening to music.  ...
  • Joe
  • Community Legend
  • 7066 Views
  • 7 replies
  • 1 likes
  • Windows
  • 7066 Views
  • 7 replies
  • 1 likes

Playlists Vanished?

Logged in today, was told I had wrong password, which wasn't correct. My name and profile pic are still the same, but I can't find any of my playlists! If someone would help me find thwem, I'd be so grateful! Thanks! Cathy Philpot

  • Visitor
  • Logged in today, was told I had wrong password, which wasn't correct. My name and profile pic are still the same, but I can't find any of my playlists! If someone would help me find thwem, I'd be so ...
  • Peter__
  • Community Legend
  • 210 Views
  • 2 replies
  • 0 likes
  • Windows
  • 210 Views
  • 2 replies
  • 0 likes

restarted logged out

I restarted, logged out and back in and my activity log is, my profile and user's profiles are still unavailable...

  • Casual Listener
  • I restarted, logged out and back in and my activity log is, my profile and user's profiles are still unavailable...
  • Peter__
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Windows
  • 135 Views
  • 1 replies
  • 0 likes

Could not synchronize playlists

Was getting this message in yellow bar constantly in older versions 8.5.133 "could not synchronize playlists, retrying". Then began getting them on my work computer also. Constantly there. Making spotify social completely shut down, the "played" feed...

  • Visitor
  • Was getting this message in yellow bar constantly in older versions 8.5.133 "could not synchronize playlists, retrying".  Then began getting them on my work computer also.  Constantly there...
  • Joe
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Windows
  • 228 Views
  • 1 replies
  • 0 likes

Lost playlists and account

I just used a facebook-link for a friends album-suggestion while beeing logged on to my Spotify premium account. The program quit and reappeared with the album. My name is still in top, right corner, but my account seems to have disappeared. All play...

  • Regular
  • I just used a facebook-link for a friends album-suggestion while beeing logged on to my Spotify premium account. The program quit and reappeared with the album. My name is still in top, right co...
  • stianschjelderu
  • Regular
  • 145 Views
  • 1 replies
  • 0 likes
  • Windows
  • 145 Views
  • 1 replies
  • 0 likes

Spotify on Windows Phone

Is there anyway I can install Spotify on my Windows Phone without going to the App Store? It's not available in the Windowsphone App Store in my country. Thank you!

  • Newbie
  • Is there anyway I can install Spotify on my Windows Phone without going to the App Store? It's not available in the Windowsphone App Store in my country.   Thank you!
  • Peter__
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Windows
  • 198 Views
  • 1 replies
  • 0 likes