Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1413 Views

0 replies

2 likes

  • 1413 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144659 Views

83 replies

27 likes

  • 144659 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129439 Views

294 replies

22 likes

  • 129439 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10901 Views

1 replies

6 likes

  • 10901 Views
  • 1 replies
  • 6 likes

Windows desktop player no longer shows connected devices. Spotify Connect icon greyed out.

The spotify connect icon on the bottom right of the Windows desktop Spotify player is greyed out, no longer showing connected and available devices. I typically stream to a Marantz Spotify enabled receiver and have verified that the Marantz can still...

Newbie

The spotify connect icon on the bottom right of the Windows desktop Spotify player is greyed out, no longer showing connected and available devices.  I typically stream to a Marantz Spotify enab...

cjenow

Newbie

429 Views

1 replies

0 likes

Windows
  • 429 Views
  • 1 replies
  • 0 likes

Sharing to facebook

Hi Why is it that I have to open the web player inorder to share my tune to facebook?

Casual Listener

Hi   Why is it that I have to open the web player inorder to share my tune to facebook?

MattSuda

Spotify Star

575 Views

4 replies

0 likes

Windows
  • 575 Views
  • 4 replies
  • 0 likes

Collaborative playlist sharing is broken

It seems that there has been an update to the sharing functionality, and now I am not able to share content directly to Spotify users - instead of that, a dozen of different social media platform sharing options are offered. This is fine for sharing,...

Casual Listener

It seems that there has been an update to the sharing functionality, and now I am not able to share content directly to Spotify users - instead of that, a dozen of different social media platform sha...

rednblu

Roadie

4842 Views

6 replies

3 likes

Windows
  • 4842 Views
  • 6 replies
  • 3 likes

Spotify player won't launch properly on Windows 10

Hi all. I jhave Windows 10 and recently my spotify player will not properly launch on ym computer. This started about 2 weeks ago. However the spotify player had been working fine before that. I have reinstalled spotify several times with no luck. I ...

Casual Listener

Hi all. I jhave Windows 10 and recently my spotify player will not properly launch on ym computer. This started about 2 weeks ago. However the spotify player had been working fine before that. I have...

dafanz

Casual Listener

2030 Views

3 replies

1 likes

  • 2030 Views
  • 3 replies
  • 1 likes

Can't remove a song in 'My Music' since 2014

Hi there, Tomorrow 3 years ago, I have added a song to my music. But tomorrow 3 years ago, I am also trying to remove it from My Music. This song just will not go away, I have tried everything. As you can see it is unchecked but it is still there. It...

Visitor

  Hi there,   Tomorrow 3 years ago, I have added a song to my music. But tomorrow 3 years ago, I am also trying to remove it from My Music. This song just will not go away, I have tried ...

labelscollected

Community Legend

438 Views

3 replies

0 likes

Windows
  • 438 Views
  • 3 replies
  • 0 likes

Desktop app to chromecast - How many years do you need?

After Chromecast support was requested back in 2013, it's still not fully functional. I know this fix has been requested since the support was introduced back in 2015, and still doesnt work.I know there are workarounds like the web player, starting i...

Casual Listener

After Chromecast support was requested back in 2013, it's still not fully functional.   I know this fix has been requested since the support was introduced back in 2015, and still doesnt work....

basu68

Newbie

537 Views

1 replies

4 likes

Windows
  • 537 Views
  • 1 replies
  • 4 likes

How to save a search queue

I searched for some music, clicked "play" on the first song from search results, selected "shuffle play"I listened for a while, I liked it. Now I want to play something else. But I have a queue I want to save and listen to it later. How can I do it?h...

Casual Listener

I searched for some music, clicked "play" on the first song from search results, selected "shuffle play" I listened for a while, I liked it. Now I want to play something else. But I have a q...

KorsarNik

Casual Listener

3743 Views

2 replies

0 likes

Windows
  • 3743 Views
  • 2 replies
  • 0 likes

Cannot open or uninstall / reinstall Spotify. Windows 10.

Laptop runs seamlessly otherwise. I do not understand how Spotify could get so "hung up". Purchased Premium account via Android, but CANNOT RUN SPOTIFY ON LAPTOP. Any ideas? Thanks in advance. ~Greg

Newbie

Laptop runs seamlessly otherwise.   I do not understand how Spotify could get so "hung up".    Purchased Premium account via Android, but CANNOT RUN SPOTIFY ON LAPTOP.     &n...

itu_

Community Legend

410 Views

1 replies

0 likes

Windows
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists Restarting

Whenever I click play on a playlist, it restarts from song #1, no matter what # song I paused on or how far into it I was. This never happened before. Note that this is clicking on the artist from the Artists page

Roadie

Whenever I click play on a playlist, it restarts from song #1, no matter what # song I paused on or how far into it I was. This never happened before. Note that this is clicking on the artist from th...

firebuff101

Roadie

795 Views

2 replies

0 likes

Windows
  • 795 Views
  • 2 replies
  • 0 likes

How to remain with hidden activity??

I have many friends on spotify who can always see what i listen to in their sidebar-feed. But sometimes when i don't want anyone to see what i listen to, i hide my activity. But when i log out and log back in, my activity is being shared again. How d...

Newbie

I have many friends on spotify who can always see what i listen to in their sidebar-feed. But sometimes when i don't want anyone to see what i listen to, i hide my activity. But when i log out and lo...

MartinStoichkov

Community Legend

961 Views

1 replies

0 likes

Windows
  • 961 Views
  • 1 replies
  • 0 likes

I can't do anything

I don't know why, I've tried to close and open, I tried to log out but nothing happens! i press log out and nothing happens, i close it and open it, nothing happens. It also says that I'm offline. Please help!

Newbie

I don't know why, I've tried to close and open, I tried to log out but nothing happens! i press log out and nothing happens, i close it and open it, nothing happens. It also says that I'm offline. Pl...

MattSuda

Spotify Star

427 Views

1 replies

0 likes

Windows
  • 427 Views
  • 1 replies
  • 0 likes

Solved!! Cant download songs

Hello, recently I have bought a new HD and I have not been able to download my songs, am I doing something wrong? I do not find the download button, and yes, I have logged out and in, I only have 2 devices, and I am not anywhere near 3,333 songs.By t...

Casual Listener

Hello, recently I have bought a new HD and I have not been able to download my songs, am I doing something wrong? I do not find the download button, and yes, I have logged out and in, I only have 2 d...

MattSuda

Spotify Star

3375 Views

3 replies

0 likes

Windows
  • 3375 Views
  • 3 replies
  • 0 likes

What is the Clipboard and how do I use it?

I've been sharing playlists that I've created to my website for months by simply right-clicking on the playlist, copying the link, and then pasting it seamlessly. Unfortunately, as is often the case, Spotify has decided to make things more complicate...

Music Fan

I've been sharing playlists that I've created to my website for months by simply right-clicking on the playlist, copying the link, and then pasting it seamlessly. Unfortunately, as is often the case,...

Sebasty

Community Legend

32148 Views

6 replies

7 likes

Windows
  • 32148 Views
  • 6 replies
  • 7 likes

ca. 30 of my 105 songs in a playlist got very quiet!

Hello, so I have a problem since I bought a new Headset (HyperX Cloud II) with circa 30 songs of my playlist. The 30 songs got very quiet and I cant turn up the volume because the others would be too loud. It works fine on my phone and my laptop so i...

Regular

Hello, so I have a problem since I bought a new Headset (HyperX Cloud II) with circa 30 songs of my playlist. The 30 songs got very quiet and I cant turn up the volume because the others would be too...

Alpollo13

Regular

1225 Views

4 replies

0 likes

Windows
  • 1225 Views
  • 4 replies
  • 0 likes

Spotify not syncing multiple devices

Spotify on my phone and pc are operating independently while logged onto the same account, not allowing controls to work from one device to the other

Casual Listener

Spotify on my phone and pc are operating independently while logged onto the same account, not allowing controls to work from one device to the other

jjmcfly

Casual Listener

507 Views

1 replies

2 likes

Windows
  • 507 Views
  • 1 replies
  • 2 likes

Superuser Contribution Danish s*x toy ad on Spotify!?

Dear Spotify, Don't distribute s*x toy ads, not even if the account's age is 18+. I don't need to explain why. Just remove them.(The specific ad I'm talking about is from "Orion-erotik") Thanks in advance.Simon.

Regular

Dear Spotify,   Don't distribute s*x toy ads, not even if the account's age is 18+.  I don't need to explain why. Just remove them. (The specific ad I'm talking about is from "Orion-ero...

Erika

Roadie

878 Views

8 replies

0 likes

Windows
  • 878 Views
  • 8 replies
  • 0 likes

Re: Inbox and messages

They dont want us to share music privately. Thats the only thing im seeing here.

Casual Listener

They dont want us to share music privately. Thats the only thing im seeing here. 

578 Views

0 replies

4 likes

  • 578 Views
  • 0 replies
  • 4 likes

Solved!! Por qué no puedo empezar a reproducir un álbum por la canción que quiero sin tener que abrir la opci

Hola:Por Que No puedo empezar un Reproducir un álbum Por La canción que quiero, sin Tener que abrir la opción "cola"?

Regular

Hola: Por Que No puedo empezar un Reproducir un álbum Por La canción que quiero, sin Tener que abrir la opción "cola"?

itu_

Community Legend

9901 Views

3 replies

0 likes

Windows
  • 9901 Views
  • 3 replies
  • 0 likes

Solved!! Missing Playlist URI

I need Playlist URIs to be brought back, you brought it back for about a day and then removed it again in the latest updates. As noted here. I commented here that you removed it in the latest version. but received no acknowledgement. Please push an u...

Visitor

I need Playlist URIs to be brought back, you brought it back for about a day and then removed it again in the latest updates.  As noted here. I commented here that you removed it in the lat...

TheMelanieGrace

Music Fan

9976 Views

11 replies

0 likes

Windows
  • 9976 Views
  • 11 replies
  • 0 likes