Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 49577 Views
  • 77 replies
  • 27 likes
  • 49577 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75510 Views
  • 271 replies
  • 21 likes
  • 75510 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5291 Views
  • 1 replies
  • 6 likes
  • 5291 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145431 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145431 Views
  • 0 replies
  • 26 likes

Albums always starting from the first song

Whenenver I click a song from any album it always plays the first song, to get to the one I want I have to click the next song button at the bottom. I asked around and no one else I know is having this issue. I did try reinstalling and deleting all m...

  • Newbie
  • Whenenver I click a song from any album it always plays the first song, to get to the one I want I have to click the next song button at the bottom. I asked around and no one else I know is having th...
  • Grouser
  • Regular
  • 945 Views
  • 5 replies
  • 2 likes
  • Windows
  • 945 Views
  • 5 replies
  • 2 likes

Re-enabling the desktop overlay

Hi, I have Spotify premium version 1.0.52.725.g943b26a8 (latest as of 2/4/17), and I am having problems with the desktop overlay (media playback panel, song info currently playing...) with Spotify only. With other media playback apps (eg. built-in Gr...

  • Newbie
  • Hi, I have Spotify premium version 1.0.52.725.g943b26a8 (latest as of 2/4/17), and I am having problems with the desktop overlay (media playback panel, song info currently playing...) with Spotify on...
  • 761 Views
  • 0 replies
  • 0 likes
  • Windows
  • 761 Views
  • 0 replies
  • 0 likes

Superuser Contribution doesn't play a specific song

i'm a premium account. when I select a song from an album with start button it starts from first song, not from the song i said to play. Why??

  • Newbie
  • i'm a premium account. when I select a song from an album with start button it starts from first song, not from the song i said to play. Why??
  • ZullyB
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • Windows
  • 251 Views
  • 1 replies
  • 0 likes

Copying tracks and playlists from pc version to android

hi. is there any way to download my tracks or playlist once (on pc) and copy them to my android device so i can use them on both of my devices? or i have to download them twice?

  • Newbie
  • hi. is there any way to download my tracks or playlist once (on pc) and copy them to my android device so i can use them on both of my devices? or i have to download them twice?
  • Specialworld
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Windows
  • 271 Views
  • 1 replies
  • 0 likes

Daily Mix doesn't change

5 of my 6 daily mixes change each day as I expect. But my daily mix #1 stays exactly the same despite having listened to it twice. How can I get it to refresh?

  • Newbie
  • 5 of my 6 daily mixes change each day as I expect. But my daily mix #1 stays exactly the same despite having listened to it twice. How can I get it to refresh?
  • 285 Views
  • 0 replies
  • 0 likes
  • Windows
  • 285 Views
  • 0 replies
  • 0 likes

Recent update no longer allows sharing of multiple songs

The feature I'm talking about is being able to select multiple songs and click "share" in order to get the share link of all songs selected. The recent update has removed this potential, as now when you click "Share" with multiple songs selected, you...

  • Newbie
  • The feature I'm talking about is being able to select multiple songs and click "share" in order to get the share link of all songs selected.   The recent update has removed this potential, as ...
  • Jacob
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Windows
  • 293 Views
  • 1 replies
  • 0 likes

How to ger rid of spotify connect bar at the bottom of PC app

Always, when I run desktop spotify on my PC i see this blue or sometimes green bar at the bottom with arrow and text "connect to device" and it's related to Spotify connect function. But I KNOW THAT THERE IS THAT OPTION, WHY I HAVE TO SEE THIS EVERY ...

  • Newbie
  • Always, when I run desktop spotify on my PC i see this blue or sometimes green bar at the bottom with arrow and text "connect to device" and it's related to Spotify connect function. But I KNOW THAT ...
  • Komoto456
  • Newbie
  • 2306 Views
  • 2 replies
  • 3 likes
  • Windows
  • 2306 Views
  • 2 replies
  • 3 likes

Solved!! Where is "You might also like"?

In the Android app, Spotify starts on top with a collection of playlists based on my interests. This section is called "You might also like". Is there anything like this in the desktop app? For me it only shows some local playlists (those are all in ...

  • Casual Listener
  • In the Android app, Spotify starts on top with a collection of playlists based on my interests. This section is called "You might also like".   Is there anything like this in the desktop&...
  • pbb72
  • Casual Listener
  • 6490 Views
  • 6 replies
  • 1 likes
  • Windows
  • 6490 Views
  • 6 replies
  • 1 likes

Can't play strokes music

Hi guys,I don't know why i can't play the strokes music ( only 2,3 songs )Probably is because before using spotify i download their discography and i used spotify as player. I don't know how to resolve.Thanks P.S for example i created a playlist, whe...

  • Newbie
  • Hi guys, I don't know why i can't play the strokes music ( only 2,3 songs ) Probably is because before using spotify i download their discography and i used spotify as player. I don't know how...
  • 283 Views
  • 0 replies
  • 0 likes
  • Windows
  • 283 Views
  • 0 replies
  • 0 likes

Song List

For some reason, unless I'm on the artist page I cannot pick which songs I want to play. I will go to an artist that I have saved music for and click on the 5th song listed, but it will start playing the 1st song and I have to use the next button to ...

  • Newbie
  • For some reason, unless I'm on the artist page I cannot pick which songs I want to play. I will go to an artist that I have saved music for and click on the 5th song listed, but it will start playing...
  • jorlando989
  • Casual Listener
  • 393 Views
  • 3 replies
  • 1 likes
  • Windows
  • 393 Views
  • 3 replies
  • 1 likes

Superuser Contribution No puedo logear spotify con mi facebook ?

Buenos dias , meses atras tuve que cerrar mi facebook anterior , y desde que abri el nuevo no pouedo logear mi spotify con mi face desde mi iphone 7 . no puedo compartir canciones ni contactos .me pudieran ayudar por favor . muchas gracias saludos

  • Newbie
  • Buenos dias , meses atras tuve que cerrar mi facebook anterior , y desde que abri el nuevo no pouedo logear mi spotify con mi face desde mi iphone 7 . no puedo compartir canciones ni contactos . me ...
  • ZullyB
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • Windows
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Cannot access profile.

I cannot access my profile in the current version. Nothing happens when I click my name or the arrow. Hovering over it says profile and menu but nothing happens. Anyone else?

  • Regular
  • I cannot access my profile in the current version. Nothing happens when I click my name or the arrow. Hovering over it says profile and menu but nothing happens.    Anyone else?
  • labelscollected
  • Community Legend
  • 587 Views
  • 2 replies
  • 0 likes
  • Windows
  • 587 Views
  • 2 replies
  • 0 likes

Add / Import My Music

I've been going through my music and adding them to my Spotify library. Is there a way to do this more autmatically? It's taking a long time. I've seen where I can get Spotify to play my local MP3 files, but what I'm after is a way to simply import m...

  • Regular
  • I've been going through my music and adding them to my Spotify library.  Is there a way to do this more autmatically?  It's taking a long time. I've seen where I can get Spotify to play my ...
  • 248 Views
  • 0 replies
  • 0 likes
  • Windows
  • 248 Views
  • 0 replies
  • 0 likes

Share Music without social media

Hey there, since one of the last updates i can't share music without a social media account anymore. Before that it was possible to share music with your followers and friends within the dektop program or via ios app. I would very much appreciate to ...

  • Visitor
  • Hey there, since one of the last updates i can't share music without a social media account anymore. Before that it was possible to share music with your followers and friends within the dektop progr...
  • sgwealti
  • Visitor
  • 579 Views
  • 2 replies
  • 2 likes
  • Windows
  • 579 Views
  • 2 replies
  • 2 likes

play/pause button not working when im tabbed out

Hey, So I've been using spotify on my laptop for a long time now and I've never had a problem. But recently the play/pause and skip buttons dont work when im tabbed out of spotify but then when spotify is my main tab it works fine. I didn't have this...

  • Newbie
  • Hey, So I've been using spotify on my laptop for a long time now and I've never had a problem. But recently the play/pause and skip buttons dont work when im tabbed out of spotify but then when spoti...
  • 454 Views
  • 0 replies
  • 0 likes
  • Windows
  • 454 Views
  • 0 replies
  • 0 likes

Shuffle just plays song in order (Does not shuffle)

When I hit the shuffle button Spotify does not shuffle; instead, it continues to follow the order of the songs in the playlist. Looking at the play queue and hitting Ctrl+S changes nothing, it only toggles the green outline on the shuffle icon. The o...

  • Casual Listener
  • When I hit the shuffle button Spotify does not shuffle; instead, it continues to follow the order of the songs in the playlist. Looking at the play queue and hitting Ctrl+S changes nothing, it only t...
  • 371 Views
  • 0 replies
  • 2 likes
  • Windows
  • 371 Views
  • 0 replies
  • 2 likes

Can't sign in on desktop player

Sounds like I have the opposite issue of many people on here. I have no problems signing in to the web player using the Facebook link, but when I try to use the desktop player I have no luck. When I click log in with facebook it pops up a browser win...

  • Music Fan
  • Sounds like I have the opposite issue of many people on here. I have no problems signing in to the web player using the Facebook link, but when I try to use the desktop player I have no luck. When I ...
  • pammyg
  • Regular
  • 1100 Views
  • 9 replies
  • 0 likes
  • Windows
  • 1100 Views
  • 9 replies
  • 0 likes

problem with reproduction

I have this problem: if I want to listen only one track of an album (for example the third one), i clkick on it, but spotify starts reproducing the first one. Is it a new rule of free spotify or is only my spotify which has a problem?(sorry for my ba...

  • Newbie
  • I have this problem: if I want to listen only one track of an album (for example the third one), i clkick on it, but spotify starts reproducing the first one. Is it a new rule of free spotify or is o...
  • Jacob
  • Community Legend
  • 384 Views
  • 1 replies
  • 1 likes
  • Windows
  • 384 Views
  • 1 replies
  • 1 likes

Full Page Spam Advert

I opened up Spotify on Windows 10 today (a slightly older version of spotify because I find issues with playback on more recent versions) and when browsing through a playlist I got a full page advert which is a scam beyond a doubt. It should be easy ...

  • Newbie
  • I opened up Spotify on Windows 10 today (a slightly older version of spotify because I find issues with playback on more recent versions) and when browsing through a playlist I got a full page advert...
  • Jacob
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Windows
  • 262 Views
  • 1 replies
  • 0 likes

Incorrect song plays when I click a song in the "Artists" section of "Your Music"

On my PC desktop Spotify app, I can play songs successfully when using the "Songs" and "Slbums" sections of "Your Music". However, when I try to play the songs in "Artists", when I click, an incorrect song by the same artist is played and often the s...

  • Newbie
  • On my PC desktop Spotify app, I can play songs successfully when using the "Songs" and "Slbums" sections of "Your Music". However, when I try to play the songs in "Artists", when I click, an incorrec...
  • MartinStoichkov
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • Windows
  • 257 Views
  • 1 replies
  • 0 likes