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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 138940 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 138940 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54868 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54868 Views
  • 0 replies
  • 33 likes

Can't access followed people (Following count is zero although I follow people)

I try to follow people, but still the number displayed (following) is zero. Same problem on Windows 8.1, Ubuntu and iPhone. (The number of followers is correct though.) So I can't access playlists and recent activity for followed people, only the fol...

  • Casual Listener
  • I try to follow people, but still the number displayed (following) is zero. Same problem on Windows 8.1, Ubuntu and iPhone. (The number of followers is correct though.) So I can't access playlists an...
  • kinabengt
  • Casual Listener
  • 562 Views
  • 2 replies
  • 0 likes
  • Linux
    Windows
  • 562 Views
  • 2 replies
  • 0 likes

Solved!! Browse Feature stuck loading

I have an Asus WIndows 7 laptop and I have the latest version of spotify. When I click Browse, then genres/moods. and then pick a genre nothing loads except this how do I fix this. PLEASE HELP

2014-04-18_0046.png
  • Casual Listener
  • I have an Asus WIndows 7 laptop and I have the latest version of spotify. When I click Browse, then genres/moods. and then pick a genre nothing loads except this   how do I fix this. PLEAS...
  • Peter__
  • Community Legend
  • 1085 Views
  • 10 replies
  • 2 likes
  • Windows
  • 1085 Views
  • 10 replies
  • 2 likes

Local music is played too loud

I think there might be a bug with the 'set same volume level for all tracks' feature. My local tracks always plays louder than tracks from the Spotify cloud. Could this be fixed please? I always have to lower the volume (~20%) or skip the song becaus...

  • Roadie
  • I think there might be a bug with the 'set same volume level for all tracks' feature. My local tracks always plays louder than tracks from the Spotify cloud. Could this be fixed please? I always have...
  • xmas
  • Newbie
  • 1869 Views
  • 3 replies
  • 5 likes
  • Windows
  • 1869 Views
  • 3 replies
  • 5 likes

Spotify desktop no audio

As of this afternoon, I hear no audio when I run spotify desktop. I checked system volume settings, output device selection, etc. I've rebooted. And other apps, like iTunes work. Perhaps coincidentally I just installed the latest version of iTunes. O...

  • Newbie
  • As of this afternoon, I hear no audio when I run spotify desktop.  I checked system volume settings, output device selection, etc.  I've rebooted. And other apps, like iTunes work.  Pe...
  • user-removed
  • Not applicable
  • 802 Views
  • 1 replies
  • 0 likes
  • Windows
  • 802 Views
  • 1 replies
  • 0 likes

Spotify doesnt save configuration

I need to change my temp folder on my system, fortunately thats possible in the spotifiy configuration. however I need to change it every time I reboot my PC or restart spotify. How can i save the configuration so that it doesnt reset every time?

  • Newbie
  • I need to change my temp folder on my system, fortunately thats possible in the spotifiy configuration. however I need to change it every time I reboot my PC or restart spotify. How can i save the co...
  • frk
  • Casual Listener
  • 152 Views
  • 1 replies
  • 0 likes
  • Windows
  • 152 Views
  • 1 replies
  • 0 likes

Playlists missing from old Spotify account.

This account is my original Spotify account that I created several years ago. A few years ago I decided to create a new spotify account through Facebook in order to have a clean slate for sharing music with friends, without having to delete all my ol...

  • Newbie
  • This account is my original Spotify account that I created several years ago. A few years ago I decided to create a new spotify account through Facebook in order to have a clean slate for sharing mus...
  • Carina
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Windows
  • 168 Views
  • 1 replies
  • 0 likes

Reporting a bug for the windows player

I've been bothered by a bug the last week or so. When I listen to a playlist on the spotify player on windows (7), it suddenly stops playing from time to time. My internet connection is stable and I can press play with once, but as I do the player st...

  • Casual Listener
  • I've been bothered by a bug the last week or so. When I listen to a playlist on the spotify player on windows (7), it suddenly stops playing from time to time. My internet connection is stable an...
  • gnerg
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • Windows
  • 212 Views
  • 2 replies
  • 0 likes

Personal Tracks - Is there an option to tell Spotify not to play them?

When i bought a new computer I loaded Spotify on first and it played every song i wanted to just fine. once i loaded my CD collection on my computer I started to hit tracks that would not play and I would get a notice saying "can't play current track...

  • Newbie
  • When i bought a new computer I loaded Spotify on first and it played every song i wanted to just fine. once i loaded my CD collection on my computer I started to hit tracks that would not play and I ...
  • Peter__
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • Windows
  • 348 Views
  • 1 replies
  • 0 likes

Disconnect everywhere issue

Hello, I am having issues with the "Disconnect everywhere" feature. Actually, I installed Spotify on my personal and professional computers (both on Win 7) and if I forgot to disconnect from home, I cannot connect to Spotify at the office. Even thoug...

  • Newbie
  • Hello,   I am having issues with the "Disconnect everywhere" feature. Actually, I installed Spotify on my personal and professional computers (both on Win 7) and if I forgot to disconnect fr...
  • Peter__
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Windows
  • 265 Views
  • 1 replies
  • 0 likes

Controlling play on iPhone from my PC

So I have figure out fine to connect my PC to my iPhone with Spotify Connect. And yes - I can remote control my PC from the iPhone. But what I want is to play music on my iPhone (connected to me hifi), controlled from my desktop where I work. It work...

  • Casual Listener
  • So I have figure out fine to connect my PC to my iPhone with Spotify Connect. And yes - I can remote control my PC from the iPhone.    But what I want is to play music on my iPhone (con...
  • Peter__
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Windows
  • 163 Views
  • 1 replies
  • 0 likes

Can't use music hotkeys to control Spotify

I'm running Windows 8.1 on an Asus N56VB. It has integrated the play, pause, next, previous buttons, as almost any other laptop. But they don't work with Spotify. I have nothing else opened, and still can't get them to work with it. How do I fix it? ...

  • Visitor
  • I'm running Windows 8.1 on an Asus N56VB.   It has integrated the play, pause, next, previous buttons, as almost any other laptop.   But they don't work with Spotify. I have nothing...
  • Peter__
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Windows
  • 206 Views
  • 1 replies
  • 0 likes

CONTINUED PROBLEMS COPYING HTTP AND PASTING TO FACEBOOK

Well here we go again...I am having problems copying the http to my facebook music groups and to my FB wall!! I have never had the problem before!! I have reinstalled sptify several times this week and the problem is still there!! Does anyone know ho...

  • Casual Listener
  • Well here we go again... I am having problems copying the http to my facebook music groups and to my FB wall!! I have never had the problem before!! I have reinstalled sptify several times this week ...
  • Carina
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • Windows
  • 117 Views
  • 1 replies
  • 0 likes

Solved!! Cant view band pages

Since the most recent update I have had issues viewing the spotify pages of various bands. Wether I search for them or click the artist name on a track I have saved it doesnt work. Also the 'Browse' wont load either.

  • Casual Listener
  • Since the most recent update I have had issues viewing the spotify pages of various bands. Wether I search for them or click the artist name on a track I have saved it doesnt work. Also the 'Browse' ...
  • medion345
  • Casual Listener
  • 984 Views
  • 2 replies
  • 3 likes
  • Windows
  • 984 Views
  • 2 replies
  • 3 likes

Synchonize an other newly created account with Facebook

Hello, people. I just created a new Spotify account, so I wouldn't have to go to the trouble of deleting my playlists one by one. Thing is, I also want to synchronize that new account with my Facebook profile, which in itself is still associated with...

  • Visitor
  • Hello, people.   I just created a new Spotify account, so I wouldn't have to go to the trouble of deleting my playlists one by one. Thing is, I also want to synchronize that new account with...
  • Rodrigo
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Windows
  • 162 Views
  • 1 replies
  • 0 likes

Profile recently played song?

Hi, I just wonder do the profiles on Spotify just show last played artis or is it possible ot make it show last played songs? And sorry if asked 1000times...

  • Newbie
  • Hi, I just wonder do the profiles on Spotify just show last played artis or is it possible ot make it show last played songs?   And sorry if asked 1000times...
  • hans-jürgen
  • Roadie
  • 863 Views
  • 1 replies
  • 0 likes
  • Windows
  • 863 Views
  • 1 replies
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Help With Raising/Lowering Volume With Keyboard

I'm using a Logitech K360 keyboard currently that has buttons for play/pause, forward, backward, volume up, volume down, and mute. I usually play music with spotify while playing games, but the only hotkeys on my keyboard that work with spotify are t...

  • Newbie
  • I'm using a Logitech K360 keyboard currently that has buttons for play/pause, forward, backward, volume up, volume down, and mute. I usually play music with spotify while playing games, but the only ...
  • user-removed
  • Not applicable
  • 628 Views
  • 1 replies
  • 1 likes
  • Windows
  • 628 Views
  • 1 replies
  • 1 likes

Solved!! The end of Spotify App on Desktop platform?!

Hi, I saw a notice that in next updates Spotify will going to kill its Apps on Desktop Client Service!?Check here. https://gigaom.com/2014/11/03/spotify-kills-its-app-platform-three-years-after-its-launch/

  • Roadie
  • Hi, I saw a notice that in next updates Spotify will going to kill its Apps on Desktop Client Service!? Check here. https://gigaom.com/2014/11/03/spotify-kills-its-app-platform-three-years-after-i...
  • krikelin
  • Community Legend
  • 6534 Views
  • 17 replies
  • 1 likes
  • Windows
  • 6534 Views
  • 17 replies
  • 1 likes

Solved!! Can't Delete Playlists

Whenever I delete a playlist thru the Spotify Desktop app in Windows, within a minute or so the playlist reappears. I also can't rearrange my playlists. Same problem. After a minute or so they go back to the same order they were. Please help. would r...

  • Casual Listener
  • Whenever I delete a playlist thru the Spotify Desktop app in Windows, within a minute or so the playlist reappears. I also can't rearrange my playlists. Same problem. After a minute or so they go bac...
  • Carina
  • Community Legend
  • 19122 Views
  • 5 replies
  • 0 likes
  • Windows
  • 19122 Views
  • 5 replies
  • 0 likes

Solved!! No sound for 2 months. I'm done.

This is a problem for many I've found but no help from Spotify itself other than "Make sure your volume is turrned up." I've uninstalled it. I'm amazed there is no answer for this issue that so many have. Mine just stopped while in the middle of play...

  • Regular
  • This is a problem for many I've found but no help from Spotify itself other than "Make sure your volume is turrned up." I've uninstalled it.  I'm amazed there is no answer for this issue that so...
  • nanrector
  • Regular
  • 971 Views
  • 2 replies
  • 0 likes
  • Windows
  • 971 Views
  • 2 replies
  • 0 likes

Help pleaese! Posted before but not fixed

I have reinstalled multiple times but nothing is working!! Got premium to see if it would make a difference somehow but nope nothing!! Please help its frustrating!

  • Casual Listener
  • I have reinstalled multiple times but nothing is working!! 😕 Got premium to see if it would make a difference somehow but nope nothing!! Please help its frustrating! 
  • Josh
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Windows
  • 165 Views
  • 1 replies
  • 0 likes