Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
83695 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Visitor
793693 Views
503 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Newbie
23441 Views
25 replies
7 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Ever since the last update, I notice that when I shuffle play in any of my many folders, it automatically plays the first track in the first playlist. When I shuffle a playlist it works right or if I forward click after the first track in folder play...
Ever since the last update, I notice that when I shuffle play in any of my many folders, it automatically plays the first track in the first playlist. When I shuffle a playlist it works ...
495 Views
0 replies
0 likes
I've been a premium user for a few months now and use spotify every single day. Today it randomly stopped working and has been closing immediately after being opened. I have reinstalled it multiple times, rebooted my phone, cleared any cache and even...
I've been a premium user for a few months now and use spotify every single day. Today it randomly stopped working and has been closing immediately after being opened. I have reinstalled it multiple t...
Newbie
746 Views
2 replies
0 likes
I want to start cataloguing songs into playlists by genre. I tried to access them but this appears:I already have several favourited songs. If I double-click "Songs", it plays the same 3 songs, nothing else. Help?Thanks in advance.
I want to start cataloguing songs into playlists by genre. I tried to access them but this appears: I already have several favourited songs. If I double-click "Songs", it plays the same 3 songs,...
259 Views
0 replies
0 likes
This never used to happen but for the past week as soon as I open Spotify, my whole system freezes with 100% disc activity until I hard boot it. This doesn't happen if I don't open Spotify and it also doesn't happen if I reinstall spotify first but i...
This never used to happen but for the past week as soon as I open Spotify, my whole system freezes with 100% disc activity until I hard boot it. This doesn't happen if I don't open Spotify and it als...
298 Views
0 replies
1 likes
Hi, when I go to Browse, Discover tab, I just see Release Rader in "Playlists Made Just For You" where I used to see both Discover and Release. I can get to it via the web link ( https://www.spotify.com/discoverweekly/ ) but I never see it in the usu...
Hi, when I go to Browse, Discover tab, I just see Release Rader in "Playlists Made Just For You" where I used to see both Discover and Release. I can get to it via the web link ( http...
Music Fan
2490 Views
2 replies
0 likes
Does anone know if it is possible to play music from a computer at the same time as i play from a chromecast audio? I have my main sound system connected to a computer, but i have speakers outside htat i want to connect to a chromecast device, and ha...
Does anone know if it is possible to play music from a computer at the same time as i play from a chromecast audio? I have my main sound system connected to a computer, but i have speakers outside ht...
Music Fan
2251 Views
3 replies
0 likes
Hi, my Spotify app has a really slow start.One of the reason is probably the Daily mixes's loading: when they were loaded all works properly.I don't use them and I want to deactivate their generation.It's possible? How? Thanks.I have Windows 10 64 bi...
Hi, my Spotify app has a really slow start. One of the reason is probably the Daily mixes's loading: when they were loaded all works properly. I don't use them and I want to deactivate their genera...
Music Fan
935 Views
1 replies
0 likes
I'm living in Turkey. I bought spotify for pupil. But I'm study in High school. 6,99 TL withdrew from master card. When my money will return to me?
I'm living in Turkey. I bought spotify for pupil. But I'm study in High school. 6,99 TL withdrew from master card. When my money will return to me?
Community Legend
493 Views
1 replies
0 likes
Hi, I don't know if this is by design (seems weird if it is), but I have an issue with shuffle. Say I have a playlist with 5 songs in it, and I play it with both shuffle and repeat on. It will play the 5 songs in a random order, which is fine, but th...
Hi, I don't know if this is by design (seems weird if it is), but I have an issue with shuffle. Say I have a playlist with 5 songs in it, and I play it with both shuffle and repeat on. It w...
1197 Views
0 replies
2 likes
So this small "problem" has been annoying me for a while... Usually always when i turn on my desktop(running Windows 10 Pro) or my laptop(running Windows 7 Professional) my Spotify desktop app shows a pop up window where it says that it is installing...
So this small "problem" has been annoying me for a while... Usually always when i turn on my desktop(running Windows 10 Pro) or my laptop(running Windows 7 Professional) my Spotify desktop a...
460 Views
0 replies
1 likes
Heya, I've looked around the forums for abit and cant seem to find anyone with this problem.A bit of background info:I have 2 monitors and when i use spotify i open it at the half the size of my second monitor(Windows key + right arrow) till its half...
Heya, I've looked around the forums for abit and cant seem to find anyone with this problem. A bit of background info: I have 2 monitors and when i use spotify i open it at the half the si...
404 Views
0 replies
0 likes
Whenever i click on the heart in daily mix, it disappear when i click on another song in the list.
Whenever i click on the heart in daily mix, it disappear when i click on another song in the list.
371 Views
0 replies
1 likes
So I have quite a few problems with this application ... I tried to import the Windows Media Player playlists, but Spotify couldn't find half the song (Windows's playlist are to blame here ...) So I decided to create my playlists again. I unchecked D...
So I have quite a few problems with this application ... I tried to import the Windows Media Player playlists, but Spotify couldn't find half the song (Windows's playlist are to blame here ....
844 Views
0 replies
4 likes
Many, many times I unchecked "Allow Spotify to be opened from the web" in the “Advanced settings”. Just as often I checked “No proxy”. But, these settings are not saved. Every time again this annoying “WebHelper” is running and it also appears in aut...
Many, many times I unchecked "Allow Spotify to be opened from the web" in the “Advanced settings”. Just as often I checked “No proxy”. But, these settings are not saved. Every time again thi...
Not applicable
25415 Views
4 replies
1 likes
The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and over again, and stil it crashes my computer. I have tr...
The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and ove...
Newbie
15250 Views
14 replies
0 likes
Hi all, I've recently encountered a problem with local files. Previously, I faced a problem with it and I used the solution that was linked on Reddit with installing an older version of Spotify. However, all of a sudden, my Spotify is not synchronisi...
Hi all, I've recently encountered a problem with local files. Previously, I faced a problem with it and I used the solution that was linked on Reddit with installing an older version of Spotif...
408 Views
0 replies
1 likes
Okay, I recently encountered a problem where I can't see my friends activity, I don't know if this will work, but I simply went to "View" on the top left corner of the screen, pressed "Zoom out" until I could see the sidebar with my friends activity....
Okay, I recently encountered a problem where I can't see my friends activity, I don't know if this will work, but I simply went to "View" on the top left corner of the screen, pressed "Zoom out...
Casual Listener
10120 Views
4 replies
12 likes
Why does spotify clear my cue when i accidentally double click a song? It's in the title of this subject, I didn't know how to send this to them directly, so I guess I'll leave it here. And if anyone can answer, thanks in advance. also labels are **b...
Why does spotify clear my cue when i accidentally double click a song? It's in the title of this subject, I didn't know how to send this to them directly, so I guess I'll leave it here. And if anyone...
297 Views
0 replies
0 likes
This annoying message keeps popping up that says "spotify this song is not available if you have the file on your computer import it", for every song on my playlist. When this happens, it makes my computers sound not work either. So i have to restart...
This annoying message keeps popping up that says "spotify this song is not available if you have the file on your computer import it", for every song on my playlist. When this happens, it makes my co...
Newbie
635 Views
3 replies
2 likes
i tried everything to uninstall spotify but i can't uninstall spotify i like spotify but i can't play any game while its installed like ( Overwatch, Subnautica, Star wars battlefront, )they dont even work or i just lag the **bleep** please help me ho...
i tried everything to uninstall spotify but i can't uninstall spotify i like spotify but i can't play any game while its installed like ( Overwatch, Subnautica, Star wars battlefront, ) they dont ev...
Community Legend
3146 Views
1 replies
0 likes
