Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Spotify, May I have your attention please? I have an iPhone and I use SPOTIFY instead of Apple Music. Why? Because I could easily share music with mt friends who have Android phones. Plus, you guys are different. When I originally signed up for the 3...
Spotify, May I have your attention please? I have an iPhone and I use SPOTIFY instead of Apple Music. Why? Because I could easily share music with mt friends who have Android phones...
84 Views
0 replies
3 likes
HelloI am using Spotify desktop on windows 10 and when I start it, it crashes after few songs, mostly after 2 songs, but it's not always the same. It just plays few songs and at the end of song (mostly its second one), it crashes.I have tried reinsta...
Hello I am using Spotify desktop on windows 10 and when I start it, it crashes after few songs, mostly after 2 songs, but it's not always the same. It just plays few songs and at the end of son...
Music Fan
1827 Views
7 replies
1 likes
...doesn't work anymore as of 1.0.50.41368.gbd68dbef. Not handy!
...doesn't work anymore as of 1.0.50.41368.gbd68dbef. Not handy!
391 Views
0 replies
0 likes
Hello,I am trying to cancel my Premium account but I do not see a way to explain exactly why I am cancelling. Can you please give me a way to tell your team exactly why a 5+ year customer is cancelling. I would love to voice my opinion so you know wh...
Hello, I am trying to cancel my Premium account but I do not see a way to explain exactly why I am cancelling. Can you please give me a way to tell your team exactly why a 5+ year customer is canc...
358 Views
0 replies
0 likes
@infectionmetal does it automatically change to "open" when you type "play"? if so, then I don't know why that happens. I have never experienced it myself and it seems it can't be solved by changing some settings or using a incognito window.
@infectionmetal does it automatically change to "open" when you type "play"? if so, then I don't know why that happens. I have never experienced it myself and it seems it can't be solved by...
117 Views
0 replies
0 likes
I have some files on my phone that I downloaded from my second (old) laptop. That computer is gone and I have a new computer, but this playlist's music is only on my phone. How do I get it to download to my computer?It just tells me that the song is ...
I have some files on my phone that I downloaded from my second (old) laptop. That computer is gone and I have a new computer, but this playlist's music is only on my phone. How do I get it to downloa...
272 Views
0 replies
0 likes
The link that was shared to access messages doesnt work For a minute I had a glimmer of hope that maybe I would be able to retrieve them. Still cant believe that Spotify have deleted them without so much as a warning. Totally unacceptable in my opini...
The link that was shared to access messages doesnt work 😞 For a minute I had a glimmer of hope that maybe I would be able to retrieve them. Still cant believe that Spotify have deleted them wi...
225 Views
0 replies
1 likes
DancingNancie said, "I cringe when I get the notification that there's an update". I know exactly how you feel. I've been on Spotify since 2010 and have learnt to hate that leap into the unknown every time there's an up-date, wondering what will be t...
DancingNancie said, "I cringe when I get the notification that there's an update". I know exactly how you feel. I've been on Spotify since 2010 and have learnt to hate that leap into the unknown ever...
241 Views
0 replies
8 likes
Add me to the list of people who want a playlist of inbox songs. I've been a PREMIUM Spotify user for over six years. I first signed up before it was even open to the public thanks to an exclusive invitation from a friend of mine. I immediately fell ...
Add me to the list of people who want a playlist of inbox songs. I've been a PREMIUM Spotify user for over six years. I first signed up before it was even open to the public thanks to an exc...
121 Views
0 replies
8 likes
Anyone know how to download 1.0.50 version for Windows? Taking the option to upgrade from the help menu in the app doesn't work, nor does downloding the installer from the website - I just end up with 1.0.49 each time.
Anyone know how to download 1.0.50 version for Windows? Taking the option to upgrade from the help menu in the app doesn't work, nor does downloding the installer from the website - I just e...
Music Fan
607 Views
1 replies
0 likes
So they seriously used manpower to write scripts to generate these playlists, but you can't just simple rollback the removal of the feature? As a software developer what you are doing makes 0 sense, I just can't wrap my head around it. Bring this fea...
So they seriously used manpower to write scripts to generate these playlists, but you can't just simple rollback the removal of the feature? As a software developer what you are doing makes 0 sense, ...
823 Views
0 replies
6 likes
I really think we need an indication of whether there's going to be a reinstated messaging feature or not. I want to know whether to sit tight with Spotify or see whether other platforms offer this
I really think we need an indication of whether there's going to be a reinstated messaging feature or not. I want to know whether to sit tight with Spotify or see whether other platforms offer this
848 Views
0 replies
11 likes
Hola buen día esten teniendo. Una pregunta que ha pasado con mi bandeja de entrada?, en la cual recibia comentarios de mis amigos, asi como canciones y era muy comodo y divertido, ahora con esta nueva actualizacion 1.0.50.41368.gbd68dbef ya no lo ten...
Hola buen día esten teniendo. Una pregunta que ha pasado con mi bandeja de entrada?, en la cual recibia comentarios de mis amigos, asi como canciones y era muy comodo y divertido, aho...
Regular
18685 Views
13 replies
19 likes
@Rorey wrote:Hello everyone, We’ve been following the feedback in this thread closely. We’ve put together answers to the most common questions we’ve seen here. How can I get my songs from Inbox back?We understand your frustration. As a result of the ...
@Rorey wrote: Hello everyone, We’ve been following the feedback in this thread closely. We’ve put together answers to the most common questions we’ve seen here. How can I get...
854 Views
0 replies
11 likes
This doesn't solve ANYTHING! I don't want a massive playlist of every song that every person has ever sent me. I want the song, and the messages and the dates from a specific sender.
This doesn't solve ANYTHING! I don't want a massive playlist of every song that every person has ever sent me. I want the song, and the messages and the dates from a specific sender.
761 Views
0 replies
10 likes
Hello everyone, We’ve been following the feedback in this thread closely. We’ve put together answers to the most common questions we’ve seen here. How can I get my songs from Inbox back? We understand your frustration. As a result of the feedback, we...
Hello everyone, We’ve been following the feedback in this thread closely. We’ve put together answers to the most common questions we’ve seen here. How can I get my songs...
10645 Views
49 replies
8 likes
Bonjour, Avec regret la messagerie a disparu de spotify et c'est vraiment une mauvaise idée de l'avoir enlevé selon moi.Ma question est simple : comment partager une musique avec quelqu'un qui a aussi spotify ?Je parle d'un lien qui ouvre la musique ...
Bonjour, Avec regret la messagerie a disparu de spotify et c'est vraiment une mauvaise idée de l'avoir enlevé selon moi. Ma question est simple : comment partager une musique avec quelqu'un...
Newbie
1349 Views
3 replies
5 likes
I really like the new autoplay feature. However, it has exacerbated an issue I've been having occasionally. I listen to spotify in headphones connected my desktop computer at the office. When I leave the office, I sometimes forget to pause the music,...
I really like the new autoplay feature. However, it has exacerbated an issue I've been having occasionally. I listen to spotify in headphones connected my desktop computer at the office. Whe...
Newbie
1224 Views
1 replies
7 likes
Why does the app do that? Everytime you reboot Spotify, it shows it is not playing anything and hotkeys don't start songs, you have to do it manually. Also shuffle is off and volume is at 50%. Feels like every update either gets rid of some useful fe...
Why does the app do that? Everytime you reboot Spotify, it shows it is not playing anything and hotkeys don't start songs, you have to do it manually. Also shuffle is off and volume is at 50%.  ...
Music Fan
393 Views
1 replies
1 likes
