Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Don_D
  • Music Fan
  • 30441 Views
  • 72 replies
  • 24 likes
  • 30441 Views
  • 72 replies
  • 24 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Ytse
  • Casual Listener
  • 60994 Views
  • 256 replies
  • 21 likes
  • 60994 Views
  • 256 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3821 Views
  • 1 replies
  • 6 likes
  • 3821 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 143615 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 143615 Views
  • 0 replies
  • 26 likes

Solved!! How do I open up a playlist from a web page?

Im wanting to save the new Inherent Vice playlist, but how do I do it. The song plays in the Spotify player on my desktop, but there is no way to save the playlist that I see. Here is the playlist. http://www.slashfilm.com/inherent-vice-soundtrack/

  • Roadie
  • Im wanting to save the new Inherent Vice playlist, but how do I do it. The song plays in the Spotify player on my desktop, but there is no way to save the playlist that I see.   Here is the ...
  • jckinnick
  • Roadie
  • 986 Views
  • 5 replies
  • 0 likes
  • Windows
  • 986 Views
  • 5 replies
  • 0 likes

Spotify swithing to saved playlist when listening to "browse" lists

I have spotify (premium account) installed on two desktops(0.9.14.13) and on my android phone(1.5.0.739) and im having a wierd glitch. I searched but could not find anyone else having this trouble. If I am listening on my desktop to say one of the br...

  • Casual Listener
  • I have spotify (premium account) installed on two desktops(0.9.14.13) and on my android phone(1.5.0.739) and im having a wierd glitch. I searched but could not find anyone else having this trouble. ...
  • kszaby
  • Newbie
  • 256 Views
  • 1 replies
  • 0 likes
  • Windows
  • 256 Views
  • 1 replies
  • 0 likes

spotify switched two tracks

The audio tracks for Set It Off's Wolf in Sheep's Clothing and Duality were switched. Here's the URI for each track: Wolf in Sheep's Clothing (Feat. William Beckett) Duality (The names don't match up with the audio.) Thanks!

  • Newbie
  • The audio tracks for Set It Off's Wolf in Sheep's Clothing and Duality were switched. Here's the URI for each track: Wolf in Sheep's Clothing (Feat. William Beckett) Duality (The names don't ...
  • Greg
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • Windows
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Add a playlist to the listening queue

Hello. I really don't understand how the listenning queue works. I try to replace the current queue by one of my playlist and I can't do it. If I right click on the playlist on the left column of the UI and click "Play" ("Lire" in french), it only ad...

  • Newbie
  • Hello. I really don't understand how the listenning queue works. I try to replace the current queue by one of my playlist and I can't do it. If I right click on the playlist on the left column ...
  • Carina
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • Windows
  • 452 Views
  • 1 replies
  • 0 likes

Unable to connect to Spotify

Hi! I'm currently a Premium user on Spotify and for the past month or longer, I've been experiencing very bad connections with Spotify. I checked my International download speed and it was going at a steady 80+Mbps, I also tried reinstalling and chan...

  • Casual Listener
  • Hi! I'm currently a Premium user on Spotify and for the past month or longer, I've been experiencing very bad connections with Spotify. I checked my International download speed and it was going at a...
  • Potamatoe
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • Windows
  • 300 Views
  • 2 replies
  • 0 likes

Icon "Save to your music" frequently fails

The icons "Save to your music" have a very erratic behaviour, sometimes they work, sometimes not. I must press 5, 6 times to the icon to make it work. The same happens with the icons in the same place to "Remove from your music". I believe it has hap...

  • Regular
  • The icons "Save to your music"  have a very erratic behaviour, sometimes they work, sometimes not.  I must press 5, 6 times to the icon to make it work. The same happens with the icons...
  • Peter__
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Windows
  • 307 Views
  • 1 replies
  • 0 likes

Spotify Feedback

Hi!I want to thank Spotify Support for their fast and good service helping me solve my problem. I am really greatful for this! Cheers!

  • Casual Listener
  • Hi! I want to thank Spotify Support for their fast and good service helping me solve my problem.  I am really greatful for this!  Cheers!
  • madstorm
  • Casual Listener
  • 299 Views
  • 2 replies
  • 1 likes
  • Windows
  • 299 Views
  • 2 replies
  • 1 likes

New Spotify update removed all songs but not playlists

Hello, so recently Spotify decided to update on its own, it had been bothering me to update for quite a while. I am not big on many changes so I decided not to, but since I didn't really get a choice I let it update. That was yesterday and everything...

  • Casual Listener
  • Hello, so recently Spotify decided to update on its own, it had been bothering me to update for quite a while. I am not big on many changes so I decided not to, but since I didn't really get a choice...
  • mskuria
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • Windows
  • 338 Views
  • 2 replies
  • 0 likes

Add to favourite bugs

Hi, Spotify decided to mess with me, using the latest version on Windows 8.1. When i add a track to my Selections, the + features, Spotify refuses so it cancels it, so i repeat it 3-6 times in a row, then finally spotify accept and the song is added....

  • Music Fan
  • Hi,     Spotify decided to mess with me, using the latest version on Windows 8.1. When i add a track to my Selections, the + features, Spotify refuses so it cancels it, so i repeat ...
  • 293 Views
  • 0 replies
  • 0 likes
  • Windows
  • 293 Views
  • 0 replies
  • 0 likes

Solved!! Custom Station - Able To Create with Multiple Artists via New Playlist?

Hi... I understand that I can create a CUSTOM STATION by adding multiple artists to a playlist (and then, supposedly, there will be a “playlist radio” option to select…?) Anyhow, I created a new playlist, but I can’t figure out how to get an artist /...

  • Casual Listener
  • Hi...   I understand that I can create a CUSTOM STATION by adding multiple artists to a playlist (and then, supposedly, there will be a “playlist radio” option to select…?)  Anyhow, I c...
  • Infoman
  • Casual Listener
  • 6824 Views
  • 5 replies
  • 0 likes
  • Windows
  • 6824 Views
  • 5 replies
  • 0 likes

Years later, Spotify desktop refusing to use 5.1 but, the web player does just fine.

Spotify web app plays and uses my 5.1 headset just fine, and my speakers.Spotify desktop application refuses to do so and has for years. I've brought this up, as have many others, several times. I am sick of using the web player to get my sub woofer ...

  • Regular
  • Spotify web app plays and uses my 5.1 headset just fine, and my speakers. Spotify desktop application refuses to do so and has for years. I've brought this up, as have many others, several times. ...
  • Peter__
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • Windows
  • 377 Views
  • 1 replies
  • 0 likes

Recover Starred Songs

Hello I checked my starred songs today, and it seems that I have nothing starred. I know that shouldn't be right, because I've starred a lot of songs over the past couple of months. So, I'm wondering if one of you great Spotify support staffers could...

  • Visitor
  • Hello   I checked my starred songs today, and it seems that I have nothing starred. I know that shouldn't be right, because I've starred a lot of songs over the past couple of months. So, I'...
  • Peter__
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • Windows
  • 414 Views
  • 1 replies
  • 0 likes

Spotify Radio on Mobile

If I'm listening to, say, "70's genre" on radio, I assume that there is a large number of songs that could be played. So, why am I hearing the same song played 4 or 5 times in the space of an hour?

  • Newbie
  • If I'm listening to, say, "70's genre" on radio, I assume that there is a large number of songs that could be played.  So, why am I hearing the same song played 4 or 5 times in the space of an...
  • MichaelW
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • Windows
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! music plays for 3 secs then shows "can't play the current track" for ALL OF THE MUSIC

As the subject header says, however, if I double click on the track repeated the music plays. Also the music doesn't play the next song automatically because of this message!!!!This happens most of the time but sometimes if I'm lucky it would just pl...

  • Newbie
  • As the subject header says, however, if I double click on the track repeated the music plays.  Also the music doesn't play the next song automatically because of this message!!!! This happ...
  • Merik
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • Windows
  • 322 Views
  • 1 replies
  • 0 likes

Cannot change country from Austria to Germany

Hello! I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-settings, but unfortunately I am not able to Every time I enter ...

  • Newbie
  • Hello!   I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-se...
  • MichaelW
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Windows
  • 272 Views
  • 1 replies
  • 0 likes

Being taken to ad playlist despite not clicking on the ad.

Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad. It only happens when Spotify is the active window. Has happened multiple times in a matter of o...

  • Casual Listener
  • Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad.  It only happens when Spotify is the ac...
  • rainbow_pie
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • Windows
  • 275 Views
  • 2 replies
  • 0 likes

Help restore Favorites accidentally removed....me so stupid

Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for this.... aaaaaaaagh!

  • Newbie
  • Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for t...
  • 198 Views
  • 0 replies
  • 0 likes
  • Windows
  • 198 Views
  • 0 replies
  • 0 likes

Albums and Songs Sorted Incorrectly

The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm talking about. I could only attach 3 screenshots, thou...

  • Regular
  • The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm tal...
  • kbrooksc
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Windows
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Phone and Desktop Player Won't Sync

My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridiculous that I pay what I do to not have a consisten...

  • Newbie
  • My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridi...
  • MichaelW
  • Community Legend
  • 4589 Views
  • 1 replies
  • 0 likes
  • Mac
    Windows
  • 4589 Views
  • 1 replies
  • 0 likes