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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 28970 Views
  • 60 replies
  • 24 likes
  • 28970 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870917 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870917 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24847 Views
  • 3 replies
  • 0 likes
  • 24847 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Stations scrobbles twice

PlanPremiumCountryCanadaDeviceGoogle Pixel 5Operating SystemAndroid 12 My Question or IssueWhen using the Spotify Stations app on my phone, every song is scrobbled to Last.fm twice. This only happens with the Spotify Stations mobile app. When using t...

  • Regular
  • Plan Premium Country Canada Device Google Pixel 5 Operating System Android 12   My Question or Issue When using the Spotify Stations app on my phone, every song is scrobbled to Last.fm...
  • Alex
  • Spotify Legend
  • 1066 Views
  • 3 replies
  • 0 likes
  • 1066 Views
  • 3 replies
  • 0 likes

Superuser Contribution greek fonts

PlanPremiumCountry GR Device(Samsung Galaxy S20+)Operating System(Android 10.) My Question or Issue after last update greek fonts in Spotify app looks terrible. some letters seem in different style

  • Casual Listener
  • Plan Premium Country GR   Device (Samsung Galaxy S20+) Operating System (Android 10.)   My Question or Issue   after last update greek fonts in Spotify app looks terrible. s...
  • TheCoolerGiorgos
  • Regular
  • 1163 Views
  • 12 replies
  • 4 likes
  • 1163 Views
  • 12 replies
  • 4 likes

Restarting the phone resets my downloaded songs

PlanPremiumCountryTurkeyDeviceSamsung S20 FE (SM-G780G)Operating SystemAndroid 11My Question or IssueI bought a microSD just to put my Spotify songs on it. It was fine for a week or so, but after restarting, boom, more than 1200 songs have to be down...

  • Casual Listener
  •   Plan Premium Country Turkey Device Samsung S20 FE (SM-G780G) Operating System Android 11 My Question or Issue I bought a microSD just to put my Spotify songs on it. It was fine for a...
  • calamar-87
  • Music Fan
  • 713 Views
  • 3 replies
  • 0 likes
  • microSD
  • 713 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Sound Settings not working in Android Auto

Samsung Galaxy S7, Android 8, Premium plan, version 8.7.6.1071.Simple problem: I can't enable Spotify Sound Settings, like the equalizer, when my phone is hooked up to my car (2022 Mazda3 Hatchback) via Android Auto, or even just through the USB cord...

  • Newbie
  • Samsung Galaxy S7, Android 8, Premium plan, version 8.7.6.1071. Simple problem: I can't enable Spotify Sound Settings, like the equalizer, when my phone is hooked up to my car (2022 Mazda3 Hatchback...
  • Alex
  • Spotify Legend
  • 1092 Views
  • 1 replies
  • 2 likes
  • 1092 Views
  • 1 replies
  • 2 likes

Superuser Contribution Webplayer - vanishing/ switching-off sound

PlanPremiumCountry DevicewebplayerOperating SystemWindows 10 My Question or IssueI am using Spotify web player on my work laptop (before you ask/ suggest: no, I am not able to install the app on my work machine) and I’ve recently noticed problems wit...

  • Casual Listener
  • Plan Premium Country   Device webplayer Operating System Windows 10   My Question or Issue I am using Spotify web player on my work laptop (before you ask/ suggest: no, I am not a...
  • OscarDC
  • Moderator
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Mobile data usage away from wifi

New to spotify. Want to make sure that I'm not using mobile data when I'm out and about. Safe to play something from my library without streaming on mobile data?

  • Visitor
  • New to spotify. Want to make sure that I'm not using mobile data when I'm out and about. Safe to play something from my library without streaming on mobile data? 
  • OscarDC
  • Moderator
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

Superuser Contribution Constant Ads Disrupting My Walk

PlanNo plan CountryUnited States Device(Android, Samsung Galaxy S20 5G) Operating System(Android) My Question or IssueA few weeks ago when I was going for my walk, I noticed that whenever I would select a new artist to listen to, there would be const...

  • Regular
  • Plan No plan   Country United States   Device (Android, Samsung Galaxy S20 5G)   Operating System (Android)   My Question or Issue A few weeks ago when I was going fo...
  • Novy
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Removed shuffle button from playlists

My Question or IssueMy app updated in the last day or so, and now I no longer have a button on my playlists that will reshuffle the "Next From:" queue. It just resumes where I had left off. I already have that button at the bottom of the screen, so I...

  • Casual Listener
  • My Question or Issue My app updated in the last day or so, and now I no longer have a button on my playlists that will reshuffle the "Next From:" queue. It just resumes where I had left off. I alrea...
  • 419 Views
  • 0 replies
  • 1 likes
  • 419 Views
  • 0 replies
  • 1 likes

Superuser Contribution Your desktop and android apps are hot garbage

PlanPremiumCountryUsaDeviceWindows 10 ryzen 3900 2080ti, oneplus 7 pro, Samsung galaxy note 8Operating SystemWindows 10,android pie My Question or IssueYour apps are hot garbage across the board. For a tech company your interfaces are trash and your ...

  • Casual Listener
  • Plan Premium Country Usa Device Windows 10 ryzen 3900 2080ti, oneplus 7 pro, Samsung galaxy note 8 Operating System Windows 10,android pie   My Question or Issue Your apps are hot garb...
  • AM89
  • Regular
  • 5411 Views
  • 15 replies
  • 28 likes
  • 5411 Views
  • 15 replies
  • 28 likes

Superuser Contribution [Desktop] Make an app that works.

I don't understand how Spotify is the biggest music streaming service in the world and is still somehow so, so, so, so incredibly awful. It is so bad, how can you possibly make something this bad. It just doesn't work at all, everything crashes all t...

  • Casual Listener
  • I don't understand how Spotify is the biggest music streaming service in the world and is still somehow so, so, so, so incredibly awful. It is so bad, how can you possibly make something this bad. It...
  • AM89
  • Regular
  • 459 Views
  • 4 replies
  • 2 likes
  • Desktop
  • 459 Views
  • 4 replies
  • 2 likes

Degraded sound quality on AAOS

PlanPremiumCountryUSA DeviceCar - 2021 Volvo XC40 RechargeOperating SystemAndroid Automotive Operating System (AAOS 10) My Question or IssueI'd like to report an issue of poor sound quality with the Spotify app on AAOS (Android Automotive Operating S...

  • Regular
  • Plan Premium Country USA   Device Car - 2021 Volvo XC40 Recharge Operating System Android Automotive Operating System (AAOS 10)   My Question or Issue I'd like to report an issue...
  • ConcernedUser5
  • Regular
  • 951 Views
  • 2 replies
  • 0 likes
  • 951 Views
  • 2 replies
  • 0 likes

Superuser Contribution Desktop local files added to playlist, only some sync to mobile

Plan - PremiumCountry USADevice - Pixel 5Operating System - Android 12My Question or IssueIn the Desktop app, I create a new playlist, and add 10 local files to it. All 10 play fine in the desktop app. I sync the playlist to my Android device. 9 of t...

  • Regular
  • Plan - Premium Country USA Device - Pixel 5 Operating System - Android 12 My Question or Issue In the Desktop app, I create a new playlist, and add 10 local files to it. All 10 play fine i...
  • YourUncleTony
  • Regular
  • 828 Views
  • 2 replies
  • 0 likes
  • 828 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android Auto still Unable to browse by Album

PlanPremiumCountryNetherlandsDeviceMotorola G7 power / Android Auto (updated)Operating SystemAndroid 10 My Question or IssueThis issue has been discussed earlier (2019, 2020), but I found no solution: It is unable to play downloaded albums in Android...

  • Casual Listener
  •   Plan Premium Country Netherlands Device Motorola G7 power / Android Auto (updated) Operating System Android 10   My Question or Issue This issue has been discussed earlier (201...
  • hector373
  • Regular
  • 3352 Views
  • 25 replies
  • 6 likes
  • 3352 Views
  • 25 replies
  • 6 likes

lyrics don't work on android

PlanPremiumCountryIrelandDeviceSamsung Galaxy S20FEOperating System(Android 12)My Question or IssueHello,It seems that everyone now has the lyrics feature. Even though I have the newest version of Spotify, and it says under songs that they have lyric...

  • Newbie
  • Plan Premium Country Ireland Device Samsung Galaxy S20FE Operating System (Android 12) My Question or Issue Hello, It seems that everyone now has the lyrics feature. Even though I have the ...
  • Taylith
  • Community Legend
  • 294 Views
  • 1 replies
  • 1 likes
  • 294 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Android][Other] Spotify Update?

I have recently discovered Spotify has gotten a new look with new features such as the playlist enhance feature. My phone on the other hand (Samsung Galaxy s10) has not gotten the update. The rest of my family who have the exact same phones got it al...

  • Visitor
  • I have recently discovered Spotify has gotten a new look with new features such as the playlist enhance feature. My phone on the other hand (Samsung Galaxy s10) has not gotten the update. The rest of...
  • Kiril
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 261 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Where is the sleep timer control?

Plan: FreeCountry: UKOS: Android 7.1.2App version: 8.7.0.1147I can't see the sleep timer control anywhere.I have tried flushing the cache, and data, and reinstalling the app.Screenshots: showing the podcast playing; when I click on the 3 dots.

  • Casual Listener
  • Plan: Free Country: UK OS: Android 7.1.2 App version: 8.7.0.1147 I can't see the sleep timer control anywhere. I have tried flushing the cache, and data, and reinstalling the app. Screenshots: ...
  • Eni
  • Moderator
  • 956 Views
  • 3 replies
  • 0 likes
  • 956 Views
  • 3 replies
  • 0 likes

Superuser Contribution More sorting options

It would be cool to be able to sort through your liked music by more than just the genre. What if you could sort by decade also? It would make it so much easier to create playlists in different categories.

  • Visitor
  • It would be cool to be able to sort through your liked music by more than just the genre. What if you could sort by decade also? It would make it so much easier to create playlists in different categ...
  • Eni
  • Moderator
  • 297 Views
  • 1 replies
  • 1 likes
  • 297 Views
  • 1 replies
  • 1 likes

Superuser Contribution Features for free user on the mobile

PlanFreeCountryFranceDeviceRedmi Note 9Operating SystemAndroid 10 QP1A.190711.020 My Question or Issuewhy I can't listen to my playlists as I want on mobile. when can i listen à la carte to the titles of my choice in my playlists. Why Spotify does no...

  • Composer
  • Plan Free Country France Device Redmi Note 9 Operating System Android 10 QP1A.190711.020   My Question or Issue why I can't listen to my playlists as I want on mobile. when can i liste...
  • Flanstario1
  • Composer
  • 383 Views
  • 2 replies
  • 0 likes
  • Free
    Listen
    Playlists
  • 383 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium unable to play downloaded songs

PlanPremiumCountrySloveniaDeviceSamsung Galaxy Grand NeoOperating System(Android KitKat 4.4.4)App version8.6.52.916 I'm having troubles playing downloaded songs from Spotify. I've factory resettedmy phone, did numeral fresh installs, also checked tha...

  • Regular
  • Plan Premium Country Slovenia Device Samsung Galaxy Grand Neo Operating System (Android KitKat 4.4.4) App version 8.6.52.916   I'm having troubles playing downloaded songs from Spotif...
  • miro_b
  • Regular
  • 1159 Views
  • 10 replies
  • 0 likes
  • 1159 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify Lyrics unavailable on mobile device

PlanPremium IndividualCountryPolandDeviceLG K61 Operating SystemAndroid 11 Red Velvet Cake My Question or IssueI have problem with Spotify Lyrics feature. It's working on desktop version (Windows 10), but I can use that on my mobile phone. Some songs...

  • Newbie
  • Plan Premium Individual Country Poland Device LG K61  Operating System Android 11 Red Velvet Cake   My Question or Issue I have problem with Spotify Lyrics feature. It's work...
  • Novy
  • Moderator
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes