(Android) Screen enters sleep mode when viewing lyrics

[Maria]

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open.

This seems to happen on the Android mobile app only.

[ChieJoyce17]

When I'm on the Spotify lyrics page, my phone screen doesn't stay awake and eventually goes to sleep, even though the music continues playing. This happens when I'm viewing the lyrics (like singing) or when I'm on the Now Playing page, but not on the dashboard/homepage.

[Tsehy]

I'm facing the same issue. My phone's settings were'n changed in a long time, so I would guess this is a software issue. Regardless I checked the battery, screen sleep setting and the app permissions and nothing's wrong there.

[Maria]

Hey folks,

This is currently being investigated by our teams. If you haven't already, it would be great if you could let us know:

• The make, model and OS version of your device
• Exact Spotify version
• Any Troubleshooting steps you've tried (ex. clean reinstall, clear cache, check the device's display settings, update the OS, etc.)

We'll keep you posted in this thread if we have any news to share, so make sure to Subscribe from the 3 dot menu to stay tuned.

Cheers!

[deizianens]

I'm having the same problem.

Model: Samsung S24 Ultra, One UI 7

OS: Android 15

Spotify Version: 9.0.56.591

Troubleshooting: tried to reinstall the app, but problem keeps happening 

[cehoman]

moto g 5G - 2023

android version 14

14.01.002

spotifiy version 9.0.56.591

tried clearing cache, did not help

[Micaelaalvarez0]

Hello, same problem here😭 

- Samsung S24 Ultra, ONE UI 7.0, ANDROID 15.

- Spotify 9.0.58.596.

- I deleted the cache, restarted the phone, forced the closure of the app, I checked the settings. 

Nothing changed.

[stupid-possum]

Samsung s24

Spotify version 9.0.58.596

Phone doesn't stay awake with lyrics page anymore. Restarted app and cleared cashe but of course it won't stay awake

[Yordan]

Hi folks,

We're happy to announce that this should now be fixed in version 9.0.62! Make sure to update the app, if you haven't already.

Should you need help with anything else don't hesitate to reach out here.

Cheers 🤘