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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Web Player] Playlists only show the first 25 songs

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player. This seems to happen both with Spotify created playlists, as well as with personally created ones.

Moderator

Moderator

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player.   This seems to happen both with Spotify created playlists, as well as with personally created o...

Freedom55

Newbie

8725 Views

30 comments

4 likes

Desktop
Fixed
  • 8725 Views
  • 30 comments
  • 4 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

Moderator

Moderator

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...

Astronaut222

Newbie

34370 Views

180 comments

195 likes

Other
Not Right Now
  • 34370 Views
  • 180 comments
  • 195 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

abranu

Newbie

66932 Views

314 comments

434 likes

Other
Not Right Now
  • 66932 Views
  • 314 comments
  • 434 votes

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

Moderator

Moderator

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.

Karnaplosky

Casual Listener

11252 Views

57 comments

48 likes

Your Library
Fixed
  • 11252 Views
  • 57 comments
  • 48 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Yordan

Moderator

13519 Views

37 comments

97 likes

iOS
Fixed
  • 13519 Views
  • 37 comments
  • 97 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

Casual Listener

Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...

MyrdhinBZH

Newbie

107088 Views

193 comments

325 likes

Other
Not Right Now
  • 107088 Views
  • 193 comments
  • 325 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

Moderator

Moderator

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.

Maria

Moderator

34632 Views

154 comments

304 likes

iOS
Fixed
  • 34632 Views
  • 154 comments
  • 304 votes

Downtime June 12th: Several Spotify services are down

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

Moderator

Moderator

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

D3M0NCH1P

Visitor

19259 Views

49 comments

55 likes

Other
Fixed
  • 19259 Views
  • 49 comments
  • 55 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

Visitor

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...

N276gf

Newbie

49904 Views

147 comments

915 likes

Not Right Now
  • 49904 Views
  • 147 comments
  • 915 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

Casual Listener

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...

kellzilla

Newbie

51552 Views

220 comments

357 likes

Your Library
Fixed
  • 51552 Views
  • 220 comments
  • 357 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

AngeDEnfer

Newbie

26168 Views

120 comments

216 likes

Android
Fixed
  • 26168 Views
  • 120 comments
  • 216 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

18010 Views

84 comments

92 likes

Other
Fixed
  • 18010 Views
  • 84 comments
  • 92 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

Moderator

Moderator

Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...

calamar-87

Gig Goer

27812 Views

126 comments

219 likes

Android
Mobile
Not Right Now
  • 27812 Views
  • 126 comments
  • 219 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

Moderator

Moderator

Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...

JR_8000

Regular

48562 Views

220 comments

329 likes

Other
Fixed
  • 48562 Views
  • 220 comments
  • 329 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

7288 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 7288 Views
  • 24 comments
  • 10 votes

Some Spotify pages are down

We're seeing reports that various 'Spotify.com' pages are down right now for some users.

Moderator

Moderator

We're seeing reports that various 'Spotify.com' pages are down right now for some users.

Maria

Moderator

2688 Views

2 comments

0 likes

Other
Fixed
  • 2688 Views
  • 2 comments
  • 0 votes

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

Moderator

Moderator

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...

iRobby054

Newbie

260919 Views

232 comments

1046 likes

Other
Fixed
  • 260919 Views
  • 232 comments
  • 1046 votes

Downtime May 13: Support site pages not loading

Hey folks, A heads-up that some components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share Thanks for the patience!

Moderator

Moderator

Hey folks,   A heads-up that some  components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share 🙂 T...

Vasil

Moderator

2906 Views

2 comments

1 likes

Other
Fixed
  • 2906 Views
  • 2 comments
  • 1 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

Moderator

Moderator

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 

Joan

Moderator

24613 Views

247 comments

48 likes

iOS
Fixed
  • 24613 Views
  • 247 comments
  • 48 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

Moderator

Moderator

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 

madamporkchop

Newbie

4911 Views

31 comments

5 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Your Library
Fixed
  • 4911 Views
  • 31 comments
  • 5 votes