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Ongoing Issues

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Forum Posts

No more than 200 public playlists?

I have *a lot* of public playlists, but I want them all to be public. Currently spotify only displays the first 200 playlists as public. It would be good if the entire selection of public playlists could be seen.

  • Casual Listener
  • I have *a lot* of public playlists, but I want them all to be public. Currently spotify only displays the first 200 playlists as public. It would be good if the entire selection of public playlists c...
  • Matthau
  • Music Fan
  • 1853 Views
  • 9 comments
  • 24 likes
  • Public Playlists
  • Not An Issue
  • 1853 Views
  • 9 comments
  • 24 votes

Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
  • Lyubka
  • Moderator
  • 20112 Views
  • 199 comments
  • 167 likes
  • iOS
  • Fixed
  • 20112 Views
  • 199 comments
  • 167 votes

[Playlists] Sharing playlists with Duo account not working

Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https://support.spotify.com/ie/account_payment_help/premium_du...

  • Casual Listener
  • Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https:...
  • djanniemac
  • Newbie
  • 9570 Views
  • 11 comments
  • 19 likes
  • Premium
  • Not Right Now
  • 9570 Views
  • 11 comments
  • 19 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this i...
  • christopher_se
  • Newbie
  • 28053 Views
  • 77 comments
  • 150 likes
  • Your Library
  • Fixed
  • 28053 Views
  • 77 comments
  • 150 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is currentl...
  • Yordan
  • Moderator
  • 1226 Views
  • 14 comments
  • 12 likes
  • accounts
    Premium
    Subscriptions
  • Fixed
  • 1226 Views
  • 14 comments
  • 12 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

  • Casual Listener
  • Plan Premium Country Italy  Device Amazon Echo Dot - Italy Operating System   My Question or Issue  After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
  • Vonamos
  • Newbie
  • 45222 Views
  • 122 comments
  • 267 likes
  • Other
  • Not Right Now
  • 45222 Views
  • 122 comments
  • 267 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • _akkkasuna_
  • Newbie
  • 5237 Views
  • 38 comments
  • 61 likes
  • Premium
  • Fixed
  • 5237 Views
  • 38 comments
  • 61 votes

Downtime April 19th: Content is unplayable. Artists, albums, playlists and podcasts won't load

We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.   This is currently being investigated.
  • Eni
  • Moderator
  • 22745 Views
  • 225 comments
  • 504 likes
  • Other
  • Fixed
  • 22745 Views
  • 225 comments
  • 504 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • steveos84
  • Newbie
  • 11361 Views
  • 93 comments
  • 230 likes
  • Desktop
    Mobile
  • Fixed
  • 11361 Views
  • 93 comments
  • 230 votes

Playlist Filter Not Remembering Selection

Hey there!We've had a few recent reports of the below issue:The playlist filter in the "Songs" section of Your Library works asexpected, but the filter inside of playlists isn't working as expected. If you search for something using the filter at the...

  • Community Manager
  • Community Manager
  • Hey there! We've had a few recent reports of the below issue: The playlist filter in the "Songs" section of Your Library works as expected, but the filter inside of playlists isn't working as ...
  • Echyon
  • Newbie
  • 1945 Views
  • 14 comments
  • 7 likes
  • iOS
  • Closed
  • 1945 Views
  • 14 comments
  • 7 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigating ...
  • Jahana_Tolly
  • Newbie
  • 51368 Views
  • 58 comments
  • 728 likes
  • Payment
  • Fixed
  • 51368 Views
  • 58 comments
  • 728 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • phi852
  • Newbie
  • 22540 Views
  • 137 comments
  • 360 likes
  • Android
  • Not Right Now
  • 22540 Views
  • 137 comments
  • 360 votes

Song isn’t available

Dear mods, I have been wanting to listen “Roslyn by Bon Iver & St. Vincent” but can’t find it when I search it. It’s also not on the artists profile, please help!

  • Casual Listener
  • Dear mods, I have been wanting to listen “Roslyn by Bon Iver & St. Vincent” but can’t find it when I search it. It’s also not on the artists profile, please help!
  • faerylui
  • Newbie
  • 9621 Views
  • 7 comments
  • 5 likes
  • Not An Issue
  • 9621 Views
  • 7 comments
  • 5 votes

Autoplay not working on iOS devices

We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.

  • Moderator
  • Moderator
  • We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.
  • abdullah_
  • Newbie
  • 5183 Views
  • 42 comments
  • 101 likes
  • iOS
  • Fixed
  • 5183 Views
  • 42 comments
  • 101 votes

Podcasts- There was a problem displaying this page!

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 (not sure about number, but most up to date) My Question or IssueI was playing my podcasts like usual up until a moment ago when Spotify had an update. I did the update and now can't access my p...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 (not sure about number, but most up to date)   My Question or Issue I was playing my podcasts like usual up until a momen...
  • AdrianaZ
  • Newbie
  • 25038 Views
  • 188 comments
  • 1295 likes
  • Fixed
  • 25038 Views
  • 188 comments
  • 1295 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • Lilwindex
  • Casual Listener
  • 14166 Views
  • 57 comments
  • 182 likes
  • Desktop
    Web Player
  • Not Right Now
  • 14166 Views
  • 57 comments
  • 182 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

  • Casual Listener
  • Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+   My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizontal...
  • Krisavi
  • Casual Listener
  • 40006 Views
  • 129 comments
  • 652 likes
  • Not Right Now
  • 40006 Views
  • 129 comments
  • 652 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • Not applicable
  • 77824 Views
  • 177 comments
  • 261 likes
  • Other
  • Not Right Now
  • 77824 Views
  • 177 comments
  • 261 votes

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specifi...
  • voronzorok
  • Newbie
  • 1136 Views
  • 14 comments
  • 8 likes
  • accounts
    Subscriptions
  • Fixed
  • 1136 Views
  • 14 comments
  • 8 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue, m...
  • Brett-273
  • Newbie
  • 35608 Views
  • 232 comments
  • 260 likes
  • iOS
  • Fixed
  • 35608 Views
  • 232 comments
  • 260 votes