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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime April 9th: Windows desktop client downloads not working in Asian regions

Hey folks! We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500. Tip: As a workaround you can try downloading the app via the Microsoft app store.

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500.  Tip: As a workaround you c...
  • Vasil
  • Moderator
  • 752 Views
  • 3 comments
  • 1 likes
  • Desktop
    Other
  • Fixed
  • 752 Views
  • 3 comments
  • 1 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is ...
  • MB711
  • Newbie
  • 20239 Views
  • 35 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 20239 Views
  • 35 comments
  • 1 votes

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

  • Moderator
  • Moderator
  • We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.
  • Yordan
  • Moderator
  • 1998 Views
  • 9 comments
  • 1 likes
  • Desktop (Windows)
  • Fixed
  • 1998 Views
  • 9 comments
  • 1 votes

[Solved] Can't play song from specific artist

My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. Edit: Solved without following the steps said. If you experien...

  • Casual Listener
  • My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. &nbsp...
  • Jindo_US
  • Gig Goer
  • 1476 Views
  • 9 comments
  • 5 likes
  • Android
    Desktop
    Mobile
    Windows
  • Case Closed
  • 1476 Views
  • 9 comments
  • 5 votes

Shuffle keeps playing songs twice in a row. It's so annoying!

From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets extremely annoying. A solution would be nice.

  • Casual Listener
  • From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets ...
  • melbcreative
  • Newbie
  • 3869 Views
  • 5 comments
  • 5 likes
  • Case Closed
  • 3869 Views
  • 5 comments
  • 5 votes

Equalizer won’t work with Airplay

I have iOS 13 updated on iPhone and ipadspotify premium the equalizer Won’t work with Airplay does work with playback thru device or with Airpods please helpAlan one of the below information is required. However, the more you provide the easier it wi...

  • Regular
  • I have iOS 13 updated on iPhone and ipad spotify premium  the equalizer  Won’t work with Airplay  does work with playback thru device or with Airpods    please help Al...
  • villanese
  • Newbie
  • 17731 Views
  • 62 comments
  • 1 likes
  • Won't Fix
  • 17731 Views
  • 62 comments
  • 1 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

  • Moderator
  • Moderator
  • We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 
  • Ivelina
  • Moderator
  • 821 Views
  • 19 comments
  • 0 likes
  • Your Library
  • Under investigation
  • 821 Views
  • 19 comments
  • 0 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • Joan
  • Moderator
  • 727 Views
  • 217 comments
  • 1 likes
  • iOS
  • Under investigation
  • 727 Views
  • 217 comments
  • 1 votes

Your Sound Capsule isn't updating

We're seeing reports that the Your Sound Capsule is not updating. Some users also mention that this first started around 3rd of Feb 2025.

  • Moderator
  • Moderator
  • We're seeing reports that the Your Sound Capsule is not updating. Some users also mention that this first started around 3rd of Feb 2025.
  • Maria
  • Moderator
  • 578 Views
  • 18 comments
  • 0 likes
  • Other
  • Fixed
  • 578 Views
  • 18 comments
  • 0 votes

[Downtime 19.12.] Podcasts visible on the home screen of managed accounts

Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into! 🙂
  • Vasil
  • Moderator
  • 289 Views
  • 2 comments
  • 0 likes
  • Other
    Your Library
  • Fixed
  • 289 Views
  • 2 comments
  • 0 votes

[Downtime 01.10.] Premium Individual page not loading in Brazil

Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...

  • Moderator
  • Moderator
  • Hey folks!  We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some ti...
  • Vasil
  • Moderator
  • 224 Views
  • 2 comments
  • 0 likes
  • Premium
  • Fixed
  • 224 Views
  • 2 comments
  • 0 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

  • Moderator
  • Moderator
  • Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...
  • Vasil
  • Moderator
  • 1226 Views
  • 14 comments
  • 0 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1226 Views
  • 14 comments
  • 0 votes