Ongoing Issues

[iOS] Music stops playing when adding songs with the Add songs button

Hey everyone, We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update ...

Ver
Spotify Legend
Hey everyone, We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button. If you’re experiencing this iss...
2022-03-08 2:21:52 PM
2022-07-14 10:28:44 AM
Yordan
Moderator
5553 Views
12 comments
20 likes
iOS
Fixed

5553 Views
12 comments
20 votes

[India] Failed payment error

Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard) My Question or Issue Not able to complete transaction with my Debit card. The entered details and a...

lazyV
Casual Listener
Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard) My Question or Issue ...
2020-02-11 9:24:04 PM
2022-07-12 3:59:08 AM
tczk0oyyobg2lu9nnc7z
Newbie
11483 Views
60 comments
113 likes
Debit Card
india
Premium 3 Month Trial
Fixed

11483 Views
60 comments
113 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

Mario
Spotify Legend
Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. &nbs...
2022-04-10 9:19:50 AM
2022-07-10 12:30:46 AM
omaha353
Newbie
151484 Views
849 comments
2300 likes
Android
Fixed

151484 Views
849 comments
2300 votes

Spotify exiting playlist.

If i start a playlist and dont have shuffle spotify wont play the next track in the playlist. it will play a completly random song for the web.

Rob_Dog
Casual Listener
If i start a playlist and dont have shuffle spotify wont play the next track in the playlist. it will play a completly random song for the web.
2016-08-03 6:56:25 AM
2022-07-10 1:20:05 PM
Nevilo
Visitor
1089 Views
10 comments
2 likes
Android
Windows
Fixed

1089 Views
10 comments
2 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

Mihail
Spotify Legend
Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the &...
2021-07-05 10:55:23 AM
2022-07-07 12:11:17 AM
carlito143
Regular
7843 Views
86 comments
223 likes
Desktop
Mobile
Fixed

7843 Views
86 comments
223 votes

Spotify Search Engine always brings up "No Results"

Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)

gzxmx94_
Regular
Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)
2020-01-17 12:00:58 PM
2022-07-04 10:29:36 PM
Xaminann
Newbie
6336 Views
28 comments
29 likes
Fixed

6336 Views
28 comments
29 votes

High Spotify CPU usage (Mac)

Hey folks, We're receiving reports of an unusually high CPU usage on the part of Spotify. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still having trouble with this, it'd ...

Mario
Spotify Legend
Hey folks, We're receiving reports of an unusually high CPU usage on the part of Spotify. First, we'd recommend trying a clean reinstall of the app on your device by follo...
2020-07-08 3:26:29 PM
2022-07-04 1:50:24 PM
Predicaments
Newbie
6973 Views
23 comments
25 likes
Desktop
Mac
Fixed

6973 Views
23 comments
25 votes

App freezes and crashes when moving items in the song queue

PlanPremiumCountryUSA DeviceiPhone XS, iPad Air 2Operating SystemiOS 12.1.3 My Question or Issuewhen trying to move items around in my queue, if I drag them past the top of the screen, the behavior gets very wonky. Occasionally, the app will crash al...

evansimk
Casual Listener
Plan Premium Country USA Device iPhone XS, iPad Air 2 Operating System iOS 12.1.3 My Question or Issue when trying to move items around in my queue, if I drag them past the t...
2019-01-28 11:56:42 PM
2022-07-01 8:26:19 PM
dissembledstar
Newbie
3408 Views
16 comments
9 likes
bug
Crash
iOS
Fixed

3408 Views
16 comments
9 votes

Bluetooth controls don't work if Google Assistant is asked to play a song

PlanPremiumCountryUSDeviceOnePlus 6 and Pixel 5Operating SystemAndroidWhy is this a Spotify bug?Because it only happens with Spotify, other channels like Youtube Music work as intended. My Question or IssueWhen I invoke Google Assistant and ask it to...

a3y3
Casual Listener
Plan Premium Country US Device OnePlus 6 and Pixel 5 Operating System Android Why is this a Spotify bug? Because it only happens with Spotify, other channels like Youtube Music wor...
2021-01-04 10:58:15 PM
2022-06-30 8:19:34 PM
RyanIsNotFunny
Newbie
4338 Views
50 comments
23 likes
Fixed

4338 Views
50 comments
23 votes

Sporadic issues with the app mainly affecting Playback and Search features

Hi there! We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.

Julian
Moderator
Hi there! We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.
2022-06-21 12:54:49 AM
2022-06-22 1:48:10 AM
Novy
Moderator
603 Views
7 comments
2 likes
Android
Desktop (Mac)
Desktop (Windows)
iOS
Mobile
Fixed

603 Views
7 comments
2 votes

[Downtime 20th June 2022] Users from Brazil are unable to pay for Premium

Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions. After entering their card details, they either get an error or the page reloads and asks for the payment details again.

Kiril
Moderator
Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions. After entering their card details, they either get an error or th...
2022-06-20 4:00:27 PM
2022-06-20 4:46:18 PM
Kiril
Moderator
203 Views
2 comments
1 likes
Subscriptions
Fixed

203 Views
2 comments
1 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

Ver
Spotify Legend
Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your...
2021-10-05 10:25:37 AM
2022-06-19 12:38:23 PM
Brynjar6390
Visitor
12793 Views
35 comments
91 likes
Android
Fixed

12793 Views
35 comments
91 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

Vasil
Moderator
Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affec...
2022-05-20 12:42:15 PM
2022-06-18 3:24:58 PM
Kiril
Moderator
2838 Views
49 comments
19 likes
iOS
Other
Fixed

2838 Views
49 comments
19 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

CarlosE
Moderator
Hey everyone, We're receiving reports about p odcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes ...
2021-08-15 1:00:04 AM
2022-06-17 2:56:55 PM
sportruby
Newbie
7700 Views
153 comments
82 likes
Your Library
Fixed

7700 Views
153 comments
82 votes

Downtime 8th Jun. 2022: Issues with playback on external devices.

We've seen reports about some playback disruptions on smart speakers, other external devices and the web player.

Dian
Moderator
We've seen reports about some playback disruptions on smart speakers, other external devices and the web player.
2022-06-08 12:00:53 PM
2022-06-16 9:06:33 AM
Dian
Moderator
1515 Views
4 comments
0 likes
Other
Fixed

1515 Views
4 comments
0 votes

Spotify on Samsung Galaxy Watch not working and loading continuously

Hey everyone, Recently we've received reports about the Samsung Galaxy Watch app not working at all, both as a remote and in stand-alone (Offline mode). The app seems to be loading continuously and unable to update. The right teams at Spotify are awa...

Alex
Moderator
Hey everyone, Recently we've received reports about the Samsung Galaxy Watch app not working at all, both as a remote and in stand-alone (Offline mode). The app seems to be loading co...
2022-01-04 4:04:34 PM
2022-06-11 11:39:25 PM
joeyd62789
Casual Listener
7677 Views
21 comments
27 likes
Android
Fixed

7677 Views
21 comments
27 votes

June 6th 22: Discover Weekly updated with same songs as last week

Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.

Kiril
Moderator
Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.
2022-06-06 11:07:36 AM
2022-06-07 3:52:57 PM
mfr637
Newbie
1470 Views
22 comments
17 likes
Content Questions
Fixed

1470 Views
22 comments
17 votes

[iOS] No longer able to see who added songs to a collaborative playlist

Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...

Alexis85
Casual Listener
Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer...
2020-04-22 1:12:13 AM
2022-06-06 4:02:34 PM
MissKitty614
Music Fan
12203 Views
50 comments
150 likes
iOS
Fixed

12203 Views
50 comments
150 votes

[Web Player] Empty Gray Bar under songs in Playlists on Spotify Free

Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture below. There is a gray bar that is impeding me from seeing some of the songs on my ...

Oves225
Casual Listener
Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture...
2021-01-16 5:38:04 AM
2022-06-02 12:18:46 AM
KramCodes
Newbie
4288 Views
23 comments
54 likes
Web Player
Fixed

4288 Views
23 comments
54 votes

Connecting to the Nuvo audio system not working

Hey folks! We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates. We've merged several threads here in order to keep everyone in the loop. We'd apprec...

Vasil
Moderator
Hey folks! We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates. We've merge...
2022-04-01 2:58:41 PM
2022-06-01 8:54:28 AM
Yordan
Moderator
21084 Views
125 comments
124 likes
Other
Fixed

21084 Views
125 comments
124 votes

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