Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Regular
  • 19047 Views
  • 206 comments
  • 226 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 19047 Views
  • 206 comments
  • 226 votes

Downtime July 11: Some users are unable to subscribe to Premium

Hey folks! We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated! Many thanks

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated!   Many thanks 🙂
  • ManMachine
  • Roadie
  • 1081 Views
  • 3 comments
  • 4 likes
  • Premium
    Subscriptions
  • Fixed
  • 1081 Views
  • 3 comments
  • 4 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affect...
  • AT1Dbeast
  • Newbie
  • 9823 Views
  • 50 comments
  • 22 likes
  • iOS
    Other
  • Fixed
  • 9823 Views
  • 50 comments
  • 22 votes

Constant Waze Pop-up

Plan - PremiumCountry - USDevice - Google Pixel 2Operating System - Android 9Spotify version - 8.4.89.515 I just installed a clean version of Spotify because my downloaded songs were no longer available offline. Now everytime I open Spotify in my car...

  • Casual Listener
  • Plan - Premium Country - US Device - Google Pixel 2 Operating System - Android 9 Spotify version - 8.4.89.515   I just installed a clean version of Spotify because my downloaded ...
  • flo_rian27
  • Newbie
  • 15721 Views
  • 43 comments
  • 91 likes
  • Fixed
  • 15721 Views
  • 43 comments
  • 91 votes

Users unable to cancel their subscription

We've received reports that users are unable to cancel their subscription on their own - the Cancel button doesn't appear to do anything. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are unable to cancel their subscription on their own - the Cancel button doesn't appear to do anything.   This is being investigated.
  • Joan
  • Moderator
  • 2112 Views
  • 24 comments
  • 20 likes
  • Premium
  • Fixed
  • 2112 Views
  • 24 comments
  • 20 votes

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • janeydempsey
  • Visitor
  • 144559 Views
  • 489 comments
  • 2215 likes
  • Connect
  • Fixed
  • 144559 Views
  • 489 comments
  • 2215 votes

Song link opens the album and doesn't play

When i click a link to direct me to a song, it doesn't play the song it just shows the album which the song is from. I then have to search for the song in the album and click it before it plays. It's just on my app. on my computer it goes directly to...

  • Casual Listener
  • When i click a link to direct me to a song, it doesn't play the song it just shows the album which the song is from. I then have to search for the song in the album and click it before it plays.&nbsp...
  • candyfoxxx
  • Newbie
  • 9107 Views
  • 31 comments
  • 18 likes
  • Fixed
  • 9107 Views
  • 31 comments
  • 18 votes

Random letters on content titles when sharing from mobile

Hey folks, We've received some reports that random letters (usually "asdasd") show on the title of content that gets shared via mobile. This is happening to all podcasts and music content. Rest assured that the right folks are investigating this.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that random letters (usually "asdasd") show on the title of content that gets shared via mobile. This is happening to all podcasts and mus...
  • Novy
  • Moderator
  • 283 Views
  • 2 comments
  • 0 likes
  • Mobile
  • Fixed
  • 283 Views
  • 2 comments
  • 0 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Moderator
  • Moderator
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobi...
  • Lyubka
  • Moderator
  • 2542 Views
  • 41 comments
  • 11 likes
  • Mobile
  • Fixed
  • 2542 Views
  • 41 comments
  • 11 votes

[Desktop] Spotify not displaying liked songs in Daily Mix correctly

Plan: Premium Country: Germany Device: Macbook Pro early 2015) Operating System: Mojave 10.14.6 My Question or Issue: I have posted this Issue before but It vanished for some reason... In you Daily Mix, the list just randomly displays a song as liked...

wrong-in-list.png wrong-in-list_2.png correct.png correct Kopie.png
  • Regular
  • Plan: Premium Country: Germany   Device: Macbook Pro early 2015) Operating System: Mojave 10.14.6   My Question or Issue: I have posted this Issue before but It vanish...
  • Chrysaloid
  • Newbie
  • 4637 Views
  • 13 comments
  • 27 likes
  • Desktop
  • Fixed
  • 4637 Views
  • 13 comments
  • 27 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 12512 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 12512 Views
  • 127 comments
  • 114 votes

Downtime 12.06.23: Folks are unable to upgrade to Premium.

We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.

  • Moderator
  • Moderator
  • We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.
  • Hamikos9
  • Music Fan
  • 1596 Views
  • 8 comments
  • 10 likes
  • Subscriptions
  • Fixed
  • 1596 Views
  • 8 comments
  • 10 votes

Spotify app not available in Google Play Store on Galaxy Watches

Hey folks, Due to some technical issues our Spotify app listing for Wear OS was removed from the Play Store yesterday. We're working with Google to get it back up and make it available again!

  • Moderator
  • Moderator
  •  Hey folks,   Due to some technical issues our Spotify app listing for Wear OS was removed from the Play Store yesterday. We're working with Google to get it back up and make it availab...
  • Alex
  • Moderator
  • 1692 Views
  • 16 comments
  • 14 likes
  • Android
    Other
  • Fixed
  • 1692 Views
  • 16 comments
  • 14 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • User25919815
  • Newbie
  • 7225 Views
  • 58 comments
  • 100 likes
  • iOS
  • Fixed
  • 7225 Views
  • 58 comments
  • 100 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • nmthdnl
  • Newbie
  • 39892 Views
  • 577 comments
  • 116 likes
  • Desktop (Windows)
  • Fixed
  • 39892 Views
  • 577 comments
  • 116 votes

[Android] Volume spike when using Connect

Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with latest Firmware (2600-9174-8102-0025) Spotify version on Windows: 1.1...

  • Casual Listener
  • Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with la...
  • Majfry
  • Visitor
  • 20474 Views
  • 74 comments
  • 73 likes
  • Android
    Max
    maximized
    volume
    Volume Control
    Windows
  • Fixed
  • 20474 Views
  • 74 comments
  • 73 votes

'Show my current top artists' Button Not Working

Hey,We've seen a few reports of the 'Show my current top artists' button not working as it should. "Toggling on/off the setting under Spotify > Preferences > Social > 'Show my current top artists' on desktop does not seem to be controlling whether th...

  • Community Manager
  • Community Manager
  • Hey, We've seen a few reports of the 'Show my current top artists' button not working as it should.   "Toggling on/off the setting under Spotify > Preferences > Social >&nbs...
  • 31nbzgrmeu4aejmnveou
  • Newbie
  • 3548 Views
  • 10 comments
  • 25 likes
  • Desktop
  • Fixed
  • 3548 Views
  • 10 comments
  • 25 votes

Downtime May 29th 2023: issues with initial payments for Premium.

We've received reports from folks having issues when trying to sign up for Premium with a non-recurring payment method.

  • Moderator
  • Moderator
  • We've received reports from folks having issues when trying to sign up for Premium with a non-recurring payment method. 
  • Kiril
  • Moderator
  • 154 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 154 Views
  • 2 comments
  • 0 votes

[iOS] Wrong podcast episode played from Search

We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.

  • Moderator
  • Moderator
  • We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.
  • Alex
  • Moderator
  • 3170 Views
  • 40 comments
  • 22 likes
  • iOS
  • Fixed
  • 3170 Views
  • 40 comments
  • 22 votes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

  • Casual Listener
  • Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie   My Question or Issue  Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
  • Semuellentho
  • Gig Goer
  • 87290 Views
  • 630 comments
  • 667 likes
  • Galaxy Watch
    Samsung
    Spotify
  • Fixed
  • 87290 Views
  • 630 comments
  • 667 votes