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[iOS] Music stops playing when adding songs with the Add songs button

Hey everyone, We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button.   If you’re experiencing this iss...
  • Yordan
  • Moderator
  • 5553 Views
  • 12 comments
  • 20 likes
  • iOS
  • Fixed
  • 5553 Views
  • 12 comments
  • 20 votes

[India] Failed payment error

Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard) My Question or Issue Not able to complete transaction with my Debit card. The entered details and a...

  • Casual Listener
  • Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard)   My Question or Issue ...
  • tczk0oyyobg2lu9nnc7z
  • Newbie
  • 11483 Views
  • 60 comments
  • 113 likes
  • Debit Card
    india
    Premium 3 Month Trial
  • Fixed
  • 11483 Views
  • 60 comments
  • 113 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &nbs...
  • omaha353
  • Newbie
  • 151484 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 151484 Views
  • 849 comments
  • 2300 votes

Spotify exiting playlist.

If i start a playlist and dont have shuffle spotify wont play the next track in the playlist. it will play a completly random song for the web.

  • Casual Listener
  • If i start a playlist and dont have shuffle spotify wont play the next track in the playlist. it will play a completly random song for the web.
  • Nevilo
  • Visitor
  • 1089 Views
  • 10 comments
  • 2 likes
  • Android
    Windows
  • Fixed
  • 1089 Views
  • 10 comments
  • 2 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your   +VOTE   and follow the instructions in the &...
  • carlito143
  • Regular
  • 7843 Views
  • 86 comments
  • 223 likes
  • Desktop
    Mobile
  • Fixed
  • 7843 Views
  • 86 comments
  • 223 votes

Spotify Search Engine always brings up "No Results"

Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)

  • Regular
  • Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)
  • Xaminann
  • Newbie
  • 6336 Views
  • 28 comments
  • 29 likes
  • Fixed
  • 6336 Views
  • 28 comments
  • 29 votes

High Spotify CPU usage (Mac)

Hey folks, We're receiving reports of an unusually high CPU usage on the part of Spotify. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still having trouble with this, it'd ...

  • Spotify Legend
  • Hey folks,   We're receiving reports of an unusually high CPU usage on the part of Spotify.   First, we'd recommend trying a clean reinstall of the app on your device by follo...
  • Predicaments
  • Newbie
  • 6973 Views
  • 23 comments
  • 25 likes
  • Desktop
    Mac
  • Fixed
  • 6973 Views
  • 23 comments
  • 25 votes

App freezes and crashes when moving items in the song queue

PlanPremiumCountryUSA DeviceiPhone XS, iPad Air 2Operating SystemiOS 12.1.3 My Question or Issuewhen trying to move items around in my queue, if I drag them past the top of the screen, the behavior gets very wonky. Occasionally, the app will crash al...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone XS, iPad Air 2 Operating System iOS 12.1.3   My Question or Issue when trying to move items around in my queue, if I drag them past the t...
  • dissembledstar
  • Newbie
  • 3408 Views
  • 16 comments
  • 9 likes
  • bug
    Crash
    iOS
  • Fixed
  • 3408 Views
  • 16 comments
  • 9 votes

Bluetooth controls don't work if Google Assistant is asked to play a song

PlanPremiumCountryUSDeviceOnePlus 6 and Pixel 5Operating SystemAndroidWhy is this a Spotify bug?Because it only happens with Spotify, other channels like Youtube Music work as intended. My Question or IssueWhen I invoke Google Assistant and ask it to...

  • Casual Listener
  •   Plan Premium Country US Device OnePlus 6 and Pixel 5 Operating System Android Why is this a Spotify bug? Because it only happens with Spotify, other channels like Youtube Music wor...
  • RyanIsNotFunny
  • Newbie
  • 4338 Views
  • 50 comments
  • 23 likes
  • Fixed
  • 4338 Views
  • 50 comments
  • 23 votes

Sporadic issues with the app mainly affecting Playback and Search features

Hi there! We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.

  • Moderator
  • Moderator
  • Hi there!  We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.
  • Novy
  • Moderator
  • 603 Views
  • 7 comments
  • 2 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 603 Views
  • 7 comments
  • 2 votes

[Downtime 20th June 2022] Users from Brazil are unable to pay for Premium

Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions. After entering their card details, they either get an error or the page reloads and asks for the payment details again.

erro image OI.png
  • Moderator
  • Moderator
  • Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions.   After entering their card details, they either get an error or th...
  • Kiril
  • Moderator
  • 203 Views
  • 2 comments
  • 1 likes
  • Subscriptions
  • Fixed
  • 203 Views
  • 2 comments
  • 1 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your...
  • Brynjar6390
  • Visitor
  • 12793 Views
  • 35 comments
  • 91 likes
  • Android
  • Fixed
  • 12793 Views
  • 35 comments
  • 91 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affec...
  • Kiril
  • Moderator
  • 2838 Views
  • 49 comments
  • 19 likes
  • iOS
    Other
  • Fixed
  • 2838 Views
  • 49 comments
  • 19 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about p odcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes ...
  • sportruby
  • Newbie
  • 7700 Views
  • 153 comments
  • 82 likes
  • Your Library
  • Fixed
  • 7700 Views
  • 153 comments
  • 82 votes

Downtime 8th Jun. 2022: Issues with playback on external devices.

We've seen reports about some playback disruptions on smart speakers, other external devices and the web player.

  • Moderator
  • Moderator
  • We've seen reports about some playback disruptions on smart speakers, other external devices and the web player.
  • Dian
  • Moderator
  • 1515 Views
  • 4 comments
  • 0 likes
  • Other
  • Fixed
  • 1515 Views
  • 4 comments
  • 0 votes

Spotify on Samsung Galaxy Watch not working and loading continuously

Hey everyone, Recently we've received reports about the Samsung Galaxy Watch app not working at all, both as a remote and in stand-alone (Offline mode). The app seems to be loading continuously and unable to update. The right teams at Spotify are awa...

  • Moderator
  • Moderator
  • Hey everyone,   Recently we've received reports about the Samsung Galaxy Watch app not working at all, both as a remote and in stand-alone (Offline mode). The app seems to be loading co...
  • joeyd62789
  • Casual Listener
  • 7677 Views
  • 21 comments
  • 27 likes
  • Android
  • Fixed
  • 7677 Views
  • 21 comments
  • 27 votes

June 6th 22: Discover Weekly updated with same songs as last week

Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.

  • Moderator
  • Moderator
  • Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.
  • mfr637
  • Newbie
  • 1470 Views
  • 22 comments
  • 17 likes
  • Content Questions
  • Fixed
  • 1470 Views
  • 22 comments
  • 17 votes

[iOS] No longer able to see who added songs to a collaborative playlist

Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...

  • Casual Listener
  • Plan Premium Country Netherlands   Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127   My Question or Issue Since a few days I'm no longer...
  • MissKitty614
  • Music Fan
  • 12203 Views
  • 50 comments
  • 150 likes
  • iOS
  • Fixed
  • 12203 Views
  • 50 comments
  • 150 votes

[Web Player] Empty Gray Bar under songs in Playlists on Spotify Free

Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture below. There is a gray bar that is impeding me from seeing some of the songs on my ...

  • Casual Listener
  • Plan Free Country USA Device Laptop  Operating System Windows   My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture...
  • KramCodes
  • Newbie
  • 4288 Views
  • 23 comments
  • 54 likes
  • Web Player
  • Fixed
  • 4288 Views
  • 23 comments
  • 54 votes

Connecting to the Nuvo audio system not working

Hey folks! We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates. We've merged several threads here in order to keep everyone in the loop. We'd apprec...

  • Moderator
  • Moderator
  • Hey folks!   We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates.   We've merge...
  • Yordan
  • Moderator
  • 21084 Views
  • 125 comments
  • 124 likes
  • Other
  • Fixed
  • 21084 Views
  • 125 comments
  • 124 votes