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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

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Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&...
  • karthik25462
  • Newbie
  • 1442 Views
  • 42 comments
  • 11 likes
  • Premium
    Subscriptions
  • Fixed
  • 1442 Views
  • 42 comments
  • 11 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this ...
  • Ade0410
  • Newbie
  • 26916 Views
  • 76 comments
  • 149 likes
  • Your Library
  • Fixed
  • 26916 Views
  • 76 comments
  • 149 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • stet
  • Casual Listener
  • 15758 Views
  • 111 comments
  • 302 likes
  • Your Library
  • Fixed
  • 15758 Views
  • 111 comments
  • 302 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • IAMJESS
  • Casual Listener
  • 10952 Views
  • 63 comments
  • 115 likes
  • Android
  • Fixed
  • 10952 Views
  • 63 comments
  • 115 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filterin...
  • Yordan
  • Moderator
  • 2366 Views
  • 30 comments
  • 18 likes
  • iOS
  • Fixed
  • 2366 Views
  • 30 comments
  • 18 votes

[All Platforms] Songs in the Play Queue duplicate and repeat

Hey folks! We've received reports that there is an issue with the Play Queue.If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few songs in the queue duplicate and repeat multiple times.Note: Th...

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that there is an issue with the Play Queue. If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last fe...
  • Dian
  • Moderator
  • 8377 Views
  • 92 comments
  • 86 likes
  • Desktop
    Mobile
  • Fixed
  • 8377 Views
  • 92 comments
  • 86 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • 1229172827
  • Newbie
  • 12074 Views
  • 70 comments
  • 169 likes
  • Mobile
  • Fixed
  • 12074 Views
  • 70 comments
  • 169 votes

Missing Public playlists

Hey folks, We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 200, users are seeing 20 or fewer. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is ...
  • MihailY
  • Moderator
  • 4294 Views
  • 136 comments
  • 19 likes
  • Desktop (Mac)
  • Fixed
  • 4294 Views
  • 136 comments
  • 19 votes

High Spotify CPU usage (Mac)

Hey folks, We're receiving reports of an unusually high CPU usage on the part of Spotify. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still having trouble with this, it'd ...

  • Spotify Legend
  • Hey folks,   We're receiving reports of an unusually high CPU usage on the part of Spotify.   First, we'd recommend trying a clean reinstall of the app on your device by follo...
  • Pokaho
  • Casual Listener
  • 8623 Views
  • 24 comments
  • 25 likes
  • Desktop
    Mac
  • Fixed
  • 8623 Views
  • 24 comments
  • 25 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that u sers are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigati...
  • Ratulkhondoker
  • Newbie
  • 50699 Views
  • 57 comments
  • 728 likes
  • Payment
  • Fixed
  • 50699 Views
  • 57 comments
  • 728 votes

[Mobile] Issues with playlist sorting and playing songs accordingly (SOLVED check mod:Mario comment)

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 11 My Question or IssueWith the new playlist sorting and filtering options I lost the ability to have my play order descend from the top while using...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 11   My Question or Issue With the new playlist sorting and filtering optio...
  • DrDamage
  • Regular
  • 8304 Views
  • 64 comments
  • 80 likes
  • Android
    play order
    Playlist
    sorting
    Sorting Options
  • Fixed
  • 8304 Views
  • 64 comments
  • 80 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • Zimoniser
  • Newbie
  • 33198 Views
  • 791 comments
  • 6 likes
  • Other
  • Fixed
  • 33198 Views
  • 791 comments
  • 6 votes

Downtime February 1st: Issues with the Spotify Support page

Hey folks!We've gotten word that when you're logged in to Spotify.com you're not able to access https://support.spotify.com/contact-spotify-support/ in order to reach out to our support. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks! We've gotten word that when you're logged in to Spotify.com you're not able to access https://support.spotify.com/contact-spotify-support/ in order to reach out to o...
  • Vasil
  • Moderator
  • 189 Views
  • 3 comments
  • 0 likes
  • Other
  • Fixed
  • 189 Views
  • 3 comments
  • 0 votes

Controls in notification bar not showing

PlanPremiumCountryUkDeviceSamsung Galaxy S10+Operating SystemAndroid OreoMy Question or IssueThe controls are not showing in the notification bar on Android

  • Casual Listener
  • Plan Premium Country Uk Device Samsung Galaxy S10+ Operating System Android Oreo My Question or Issue The controls are not showing in the notification bar on Android
  • Falsenamen
  • Newbie
  • 16054 Views
  • 43 comments
  • 5 likes
  • Android
    controls
    notification bar
  • Fixed
  • 16054 Views
  • 43 comments
  • 5 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 22464 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 22464 Views
  • 41 comments
  • 126 votes

Android TV and Google TV app display is zoomed

Hey folks, We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,    We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.
  • Novy
  • Moderator
  • 1776 Views
  • 13 comments
  • 12 likes
  • Other
  • Fixed
  • 1776 Views
  • 13 comments
  • 12 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  ...
  • Novy
  • Moderator
  • 5196 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 5196 Views
  • 62 comments
  • 21 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • CiurkitboyN
  • Casual Listener
  • 36474 Views
  • 355 comments
  • 657 likes
  • Desktop (Windows)
  • Fixed
  • 36474 Views
  • 355 comments
  • 657 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Moderator
  • Moderator
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes blan...
  • greis09
  • Visitor
  • 29770 Views
  • 326 comments
  • 593 likes
  • Mobile
  • Fixed
  • 29770 Views
  • 326 comments
  • 593 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • user-removed
  • Not applicable
  • 51473 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 51473 Views
  • 177 comments
  • 508 votes