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Happy Values Week! Today we celebrate Fun in the Spotify Stars Program!

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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • burdallomusic
  • Regular
  • 187190 Views
  • 451 comments
  • 1175 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 187190 Views
  • 451 comments
  • 1175 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • beckymuk
  • Newbie
  • 14418 Views
  • 79 comments
  • 109 likes
  • Desktop
  • Fixed
  • 14418 Views
  • 79 comments
  • 109 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

discover weekly.PNG
  • Moderator
  • Moderator
  • We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    
  • Eni
  • Moderator
  • 4173 Views
  • 15 comments
  • 38 likes
  • Desktop
    Mobile
  • Fixed
  • 4173 Views
  • 15 comments
  • 38 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • vaajy
  • Roadie
  • 11883 Views
  • 51 comments
  • 124 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 11883 Views
  • 51 comments
  • 124 votes

Giant images in discography page in the Web Player

Hey folks, We've received a report of giant images in the discography page and bugged titles in the Web Player. We’ve passed your info on to the relevant team, who are currently looking into it. If you’re experiencing this issue, make sure to click +...

  • Moderator
  • Moderator
  • Hey folks,   We've received a report of giant images in the discography page and bugged titles in the Web Player.   We’ve passed your info on to the relevant team, who are currently...
  • Maria
  • Moderator
  • 1623 Views
  • 2 comments
  • 2 likes
  • Desktop
  • Fixed
  • 1623 Views
  • 2 comments
  • 2 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
  • Eni
  • Moderator
  • 2927 Views
  • 11 comments
  • 29 likes
  • Other
  • Fixed
  • 2927 Views
  • 11 comments
  • 29 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 26909 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 26909 Views
  • 82 comments
  • 282 votes

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
  • Eni
  • Moderator
  • 10330 Views
  • 69 comments
  • 25 likes
  • iOS
  • Fixed
  • 10330 Views
  • 69 comments
  • 25 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

  • Moderator
  • Moderator
  • Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
  • RedRobine
  • Newbie
  • 22587 Views
  • 90 comments
  • 97 likes
  • Accounts
  • Fixed
  • 22587 Views
  • 90 comments
  • 97 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

  • Moderator
  • Moderator
  • We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...
  • Gisselkittti1
  • Newbie
  • 5458 Views
  • 9 comments
  • 49 likes
  • Accounts
  • Fixed
  • 5458 Views
  • 9 comments
  • 49 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • calamar-87
  • Gig Goer
  • 17593 Views
  • 157 comments
  • 84 likes
  • Your Library
  • Fixed
  • 17593 Views
  • 157 comments
  • 84 votes

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
  • Alexxa1
  • Visitor
  • 7819 Views
  • 51 comments
  • 36 likes
  • Android
  • Fixed
  • 7819 Views
  • 51 comments
  • 36 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.
  • Jackal666
  • Newbie
  • 17003 Views
  • 47 comments
  • 42 likes
  • Other
  • Fixed
  • 17003 Views
  • 47 comments
  • 42 votes

[Downtime 19.12.] Podcasts visible on the home screen of managed accounts

Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into! 🙂
  • Vasil
  • Moderator
  • 1456 Views
  • 2 comments
  • 0 likes
  • Other
    Your Library
  • Fixed
  • 1456 Views
  • 2 comments
  • 0 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

  • Moderator
  • Moderator
  • We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
  • Yordan
  • Moderator
  • 17851 Views
  • 91 comments
  • 92 likes
  • Mobile
  • Fixed
  • 17851 Views
  • 91 comments
  • 92 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

  • Moderator
  • Moderator
  • Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
  • Yordan
  • Moderator
  • 5306 Views
  • 10 comments
  • 81 likes
  • Subscriptions
  • Fixed
  • 5306 Views
  • 10 comments
  • 81 votes

Share to Instagram Stories not working

We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.

  • Moderator
  • Moderator
  • We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.
  • Maria
  • Moderator
  • 2021 Views
  • 5 comments
  • 4 likes
  • Android
    Other
  • Fixed
  • 2021 Views
  • 5 comments
  • 4 votes

Spotify login issues

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email address and password" despite using the correct login detai...

  • Moderator
  • Moderator
  • We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...
  • Ivelina
  • Moderator
  • 9123 Views
  • 16 comments
  • 9 likes
  • Accounts
  • Fixed
  • 9123 Views
  • 16 comments
  • 9 votes

Issues loading the TV app

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....
  • Maria
  • Moderator
  • 8996 Views
  • 57 comments
  • 9 likes
  • Other
  • Fixed
  • 8996 Views
  • 57 comments
  • 9 votes

[Downtime 16.11.] Errors when trying to subscribe or change payment cards

Hey folks! Some of you may get errors when trying to subscribe or change payment cards.This issue is on our radar and it's being looked into.

  • Moderator
  • Moderator
  • Hey folks!   Some of you may get errors when trying to subscribe or change payment cards. This issue is on our radar and it's being looked into.
  • AlejaR
  • Moderator
  • 1151 Views
  • 2 comments
  • 4 likes
  • Subscriptions
  • Fixed
  • 1151 Views
  • 2 comments
  • 4 votes