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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

Moderator

Moderator

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...

Not applicable

21214 Views

56 comments

137 likes

Your Library
Fixed
  • 21214 Views
  • 56 comments
  • 137 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

Spotify Legend

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...

vaajy

Roadie

15430 Views

51 comments

124 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Fixed
  • 15430 Views
  • 51 comments
  • 124 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

eq4192

Newbie

19250 Views

90 comments

119 likes

Other
Fixed
  • 19250 Views
  • 90 comments
  • 119 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

Moderator

Moderator

Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...

Joan

Moderator

23657 Views

101 comments

116 likes

Mobile
Fixed
  • 23657 Views
  • 101 comments
  • 116 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

Moderator

Moderator

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     

beckymuk

Newbie

21190 Views

79 comments

109 likes

Desktop
Fixed
  • 21190 Views
  • 79 comments
  • 109 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Yordan

Moderator

13575 Views

37 comments

97 likes

iOS
Fixed
  • 13575 Views
  • 37 comments
  • 97 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

Moderator

Moderator

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...

RedRobine

Newbie

27700 Views

90 comments

97 likes

Accounts
Fixed
  • 27700 Views
  • 90 comments
  • 97 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Moderator

Moderator

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Yordan

Moderator

31405 Views

91 comments

95 likes

Mobile
Fixed
  • 31405 Views
  • 91 comments
  • 95 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

18135 Views

84 comments

92 likes

Other
Fixed
  • 18135 Views
  • 84 comments
  • 92 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

ios_not_logging_in

Newbie

11244 Views

24 comments

86 likes

Accounts
iOS
Fixed
  • 11244 Views
  • 24 comments
  • 86 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

Moderator

Moderator

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

BuggChaoz

Newbie

53279 Views

38 comments

81 likes

Desktop
Mobile
Other
Fixed
  • 53279 Views
  • 38 comments
  • 81 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Moderator

Moderator

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Yordan

Moderator

6082 Views

10 comments

81 likes

Subscriptions
Fixed
  • 6082 Views
  • 10 comments
  • 81 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

Moderator

Moderator

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

XLS1

Newbie

6890 Views

19 comments

77 likes

Android
Mobile
Fixed
  • 6890 Views
  • 19 comments
  • 77 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Moderator

Moderator

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Yordan

Moderator

27499 Views

63 comments

64 likes

Android
Fixed
  • 27499 Views
  • 63 comments
  • 64 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

Moderator

Moderator

Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...

Anime_KittyX3

Casual Listener

33729 Views

40 comments

59 likes

Android
Fixed
  • 33729 Views
  • 40 comments
  • 59 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

mrkool44

Casual Listener

7771 Views

23 comments

57 likes

iOS
Fixed
  • 7771 Views
  • 23 comments
  • 57 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

Moderator

Moderator

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...

mblackhurst

Casual Listener

23025 Views

56 comments

57 likes

Other
Fixed
  • 23025 Views
  • 56 comments
  • 57 votes

Downtime June 12th: Several Spotify services are down

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

Moderator

Moderator

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

D3M0NCH1P

Visitor

19327 Views

49 comments

55 likes

Other
Fixed
  • 19327 Views
  • 49 comments
  • 55 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

Moderator

Moderator

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...

thewanderingbaxter

Newbie

11494 Views

39 comments

51 likes

Android
Fixed
  • 11494 Views
  • 39 comments
  • 51 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

AtuaNui

Casual Listener

15032 Views

41 comments

50 likes

Your Library
Fixed
  • 15032 Views
  • 41 comments
  • 50 votes