Ongoing Issues

Recently played artists not updating

In the past week, my recently played artists have not updated once, despite frequently listening to music (and multiple songs from artists). After I noticed mine wasn’t updating, I checked my friends’ each day to see if theirs were updating, but they...

pan5337
Casual Listener
In the past week, my recently played artists have not updated once, despite frequently listening to music (and multiple songs from artists). After I noticed mine wasn’t updating, I checked my friends...
2018-04-20 12:10:58 AM
2020-10-25 4:38:44 PM
Tha_Equalizer
Regular
19495 Views
75 comments
288 likes
Fixed

19495 Views
75 comments
288 votes

Android Auto - Spotify doesn't play offline

Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't supposed to be needed). Reinstalled both android aut...

Neoprophet13
Casual Listener
Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't s...
2018-11-30 8:05:17 AM
2022-10-22 5:27:53 PM
AtilaZro8
Visitor
33346 Views
260 comments
280 likes
Fixed

33346 Views
260 comments
280 votes

Refresh button for Recommended songs section not working properly

Hey folks, We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, and sometimes it just doesn't do anything at all. The list is ...

CarlosE
Moderator
Hey folks, We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, ...
2021-08-24 12:55:42 AM
2021-09-30 11:52:50 AM
Mihail
Spotify Legend
19288 Views
82 comments
266 likes
Your Library
Fixed

19288 Views
82 comments
266 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

emily825
Casual Listener
Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the que...
2020-07-23 12:20:57 AM
2022-11-05 4:05:06 PM
Dian
Moderator
20761 Views
87 comments
266 likes
Desktop
Mobile
Fixed

20761 Views
87 comments
266 votes

[Android] Now playing bar not updating

Hey everyone, We're receiving reports from users that Now playing bar is not updating. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, ...

Ver
Spotify Legend
Hey everyone, We're receiving reports from users that Now playing bar is not updating. If you’re experiencing this issue, make sure to add your +VOTE and follow the i...
2021-06-02 9:09:21 AM
2021-10-04 7:45:24 AM
modcar
Regular
12972 Views
66 comments
261 likes
Android
Fixed

12972 Views
66 comments
261 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

Dian
Moderator
Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, m...
2022-05-12 9:27:21 AM
a week ago
Brett-273
Newbie
33700 Views
232 comments
258 likes
iOS
Fixed

33700 Views
232 comments
258 votes

Spotify mutes randomly

PlanPremiumCountryUSDeviceHP LaptopOperating SystemWindows 10 My Question or IssueAt random times, my desktop Spotify client mutes itself. This is not a machine problem, the volume slider on Spotify literally slides itself down to mute at random time...

3thanguy7
Casual Listener
Plan Premium Country US Device HP Laptop Operating System Windows 10 My Question or Issue At random times, my desktop Spotify client mutes itself. This is not a machine probl...
2019-10-16 9:42:49 PM
2022-02-14 1:43:37 PM
karladebris
Casual Listener
30876 Views
171 comments
255 likes
Fixed

30876 Views
171 comments
255 votes

Notification controls not working on Android app

PlanPremiumCountryUnited Kingdom DeviceOnePlus ThreeOperating SystemAndroid 8.0.0 My Question or IssueRunning Spotify 8.4.57.803 armV7.When I play a song, the Spotify icon doesn't show up in the notifications bar, and the player widget doesn't show u...

jacharaka
Casual Listener
Plan Premium Country United Kingdom Device OnePlus Three Operating System Android 8.0.0 My Question or Issue Running Spotify 8.4.57.803 armV7. When I play a song, the Spotify ...
2018-06-22 8:04:08 PM
2020-01-11 5:44:01 AM
RobertLatchford
Visitor
23752 Views
60 comments
251 likes
Fixed

23752 Views
60 comments
251 votes

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

Lyubka
Moderator
Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You a...
2023-02-16 8:49:40 AM
4 weeks ago
Eni
Moderator
14782 Views
168 comments
247 likes
Android
Fixed

14782 Views
168 comments
247 votes

[Android Auto] Songs in downloaded album are ordered alphabetically

PlanPremiumCountryBelgiumDeviceSamsung J7 My Question or IssueSince last week I have a very frustrating problem with Spotify. When I download a full album from an artist and I want to play that album with Android Auto, the songs are in alphabetical o...

PelanPelan
Casual Listener
Plan Premium Country Belgium Device Samsung J7 My Question or Issue Since last week I have a very frustrating problem with Spotify. When I download a full album from an artist and I wa...
2019-07-02 8:49:41 PM
2019-09-25 9:06:27 AM
Peter
Spotify Legend
14758 Views
119 comments
239 likes
Fixed

14758 Views
119 comments
239 votes

[Connect] Can't play songs saved to Your Library on Connect devices

Hey folks, We’re receiving reports that it's not possible to play certain songs on Connect devices. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still experiencing the issu...

Peter
Spotify Legend
Hey folks, We’re receiving reports that it's not possible to play certain songs on Connect devices. First, we'd recommend trying a clean reinstall of the app on your device by f...
2019-09-18 12:04:13 PM
2020-10-17 4:35:02 PM
gg52
Newbie
45673 Views
234 comments
235 likes
Connect
Fixed

45673 Views
234 comments
235 votes

[Desktop] Can't change my profile picture!

Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue Hi! I can't get to the dialogue which changes the Spotify profile picture. The following doesn't work because there's no 'change' dialogue appearing: https://suppo...

supersaiyan_iv
Casual Listener
Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue Hi! I can't get to the dialogue which changes the Spotify profile picture. The follow...
2019-09-29 10:53:54 PM
2020-06-17 11:02:05 PM
ParentalControl
Composer
35735 Views
106 comments
234 likes
Desktop
Fixed

35735 Views
106 comments
234 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

Mihail
Spotify Legend
Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
2021-07-05 10:55:23 AM
2022-12-30 5:33:38 AM
Punmolip
Newbie
10406 Views
90 comments
227 likes
Desktop
Mobile
Fixed

10406 Views
90 comments
227 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

MihailY
Moderator
We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
2022-12-17 3:06:00 PM
Wednesday
kornfan2007
Casual Listener
14575 Views
194 comments
225 likes
Desktop (Mac)
Desktop (Windows)
Fixed

14575 Views
194 comments
225 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

Mario
Spotify Legend
Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to...
2021-09-22 10:57:27 AM
2021-10-08 11:08:46 AM
Xenia
Moderator
61755 Views
181 comments
218 likes
iOS
Mobile
Fixed

61755 Views
181 comments
218 votes

"Play on Spotify" button missing in Instagram Stories

Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3 My Question or Issue When I try to share a song to my Instagram story from the Spotify app, it posts without the Spotify sticker in the top left corner. ...

Kb3395
Casual Listener
Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3 My Question or Issue When I try to share a song to my Instagram story f...
2019-05-06 7:19:47 AM
2021-03-26 11:33:18 AM
Mrynyx
Visitor
29684 Views
96 comments
214 likes
Instagram
Fixed

29684 Views
96 comments
214 votes

App Crashing on Android (SOLVED)

PlanPremiumCountryThe NetherlandsDevice(OnePlus 6 / Samsung Galaxy S6 Edge)Operating System(Android Pie / Android Nougat) My Question or Issue Hello my friends, I have been having issues with the Spotify app on my Android devices since the last updat...

DJ_Noah
Casual Listener
Plan Premium Country The Netherlands Device (OnePlus 6 / Samsung Galaxy S6 Edge) Operating System (Android Pie / Android Nougat) My Question or Issue Hello my friends, &nbsp...
2018-10-16 11:46:33 PM
2022-05-01 7:04:25 AM
natashaemy
Newbie
37418 Views
336 comments
210 likes
Android
App
crashing
Issues
Fixed

37418 Views
336 comments
210 votes

[Mobile] Hitting Like or Dislike on the notification bar doesn't work

PlanPremiumCountryUS DeviceSamsung Galaxy Note 10+ Operating SystemAndroid 10 My Question or IssueThe heart icon in the notification drawer no longer works.It doesn't add the song to my library, nor it likes the song.Please help Update: Spotify versi...

deepak_kaku
Casual Listener
Plan Premium Country US Device Samsung Galaxy Note 10+ Operating System Android 10 My Question or Issue The heart icon in the notification drawer no longer wo...
2019-09-05 5:00:37 PM
2020-05-20 8:37:07 PM
Exxxplosivo
Newbie
14306 Views
81 comments
209 likes
Android
Fixed

14306 Views
81 comments
209 votes

[Android] Spotify crashes when I attempt to share a song

Plan Premium Country Australia Device Pixel 2XL Operating System Android P My Question or Issue I have attempted to use the "share" function in-song but Spotify crashes after approx 2 seconds. No share menu appears before crash. Has worked previously...

tyrrellnick
Casual Listener
Plan Premium Country Australia Device Pixel 2XL Operating System Android P My Question or Issue I have attempted to use the "share" function in-song but Spotify crash...
2018-08-21 7:33:16 AM
2020-11-10 1:53:45 PM
Xenia
Moderator
29670 Views
159 comments
207 likes
Android
Fixed

29670 Views
159 comments
207 votes

Browse "This page does not exist or an error occurred"

PlanFreeCountryItalyDevicePCOperating SystemWindows 10 My Question or Issue Hello everyone.I apologize in advance for not perfect English.In any case, for a few days, I systematically find an error in the page "browse" of spotify (the page that is sh...

dlomb
Casual Listener
Plan Free Country Italy Device PC Operating System Windows 10 My Question or Issue Hello everyone. I apologize in advance for not perfect English. In any case, for a few days...
2018-11-03 9:57:29 AM
2020-11-10 1:53:23 PM
Xenia
Moderator
25464 Views
183 comments
206 likes
Fixed

25464 Views
183 comments
206 votes

Spotify Community