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Ongoing Issues

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Forum Posts

Desktop app doesn't scroll up when moving song to the top

Hey folks, We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll...

  • Spotify
  • Spotify
  • Hey folks,   We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them.   ...
  • Alex
  • Spotify Legend
  • 19313 Views
  • 135 comments
  • 295 likes
  • Desktop
  • Fixed
  • 19313 Views
  • 135 comments
  • 295 votes

Album art not appearing on Discord

Plan Free Country India Device Samsung Galaxy M21 Operating System Android 10 My Question or Issue I have all the proper settings enabled, earlier I had problems with the status display itself (it used to not show up sometimes), now the problem has b...

  • Casual Listener
  • Plan Free Country India Device Samsung Galaxy M21 Operating System Android 10   My Question or Issue I have all the proper settings enabled, earlier I had problems with the s...
  • Mario
  • Spotify Legend
  • 31420 Views
  • 68 comments
  • 290 likes
  • album art
    Broadcast
    Discord
    Status
  • Fixed
  • 31420 Views
  • 68 comments
  • 290 votes

Recently played artists not updating

In the past week, my recently played artists have not updated once, despite frequently listening to music (and multiple songs from artists). After I noticed mine wasn’t updating, I checked my friends’ each day to see if theirs were updating, but they...

  • Casual Listener
  • In the past week, my recently played artists have not updated once, despite frequently listening to music (and multiple songs from artists). After I noticed mine wasn’t updating, I checked my friends...
  • Tha_Equalizer
  • Regular
  • 20332 Views
  • 75 comments
  • 288 likes
  • Fixed
  • 20332 Views
  • 75 comments
  • 288 votes

Android Auto - Spotify doesn't play offline

Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't supposed to be needed). Reinstalled both android aut...

  • Casual Listener
  • Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't s...
  • AtilaZro8
  • Visitor
  • 35889 Views
  • 260 comments
  • 280 likes
  • Fixed
  • 35889 Views
  • 260 comments
  • 280 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the que...
  • Dian
  • Spotify Legend
  • 23417 Views
  • 87 comments
  • 268 likes
  • Desktop
    Mobile
  • Fixed
  • 23417 Views
  • 87 comments
  • 268 votes

Refresh button for Recommended songs section not working properly

Hey folks, We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, and sometimes it just doesn't do anything at all. The list is ...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, ...
  • Mihail
  • Spotify Legend
  • 21971 Views
  • 82 comments
  • 266 likes
  • Your Library
  • Fixed
  • 21971 Views
  • 82 comments
  • 266 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue, m...
  • Brett-273
  • Newbie
  • 40113 Views
  • 232 comments
  • 263 likes
  • iOS
  • Fixed
  • 40113 Views
  • 232 comments
  • 263 votes

[Android] Now playing bar not updating

Hey everyone, We're receiving reports from users that Now playing bar is not updating. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Now playing bar is not updating.    If you’re experiencing this issue, make sure to add your +VOTE and follow the i...
  • modcar
  • Regular
  • 14619 Views
  • 66 comments
  • 261 likes
  • Android
  • Fixed
  • 14619 Views
  • 66 comments
  • 261 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If you’...
  • Im_gone
  • Visitor
  • 47727 Views
  • 50 comments
  • 258 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 47727 Views
  • 50 comments
  • 258 votes

Spotify mutes randomly

PlanPremiumCountryUSDeviceHP LaptopOperating SystemWindows 10 My Question or IssueAt random times, my desktop Spotify client mutes itself. This is not a machine problem, the volume slider on Spotify literally slides itself down to mute at random time...

  • Casual Listener
  •   Plan Premium Country US Device HP Laptop Operating System Windows 10   My Question or Issue At random times, my desktop Spotify client mutes itself. This is not a machine probl...
  • karladebris
  • Casual Listener
  • 33581 Views
  • 171 comments
  • 255 likes
  • Fixed
  • 33581 Views
  • 171 comments
  • 255 votes

Notification controls not working on Android app

PlanPremiumCountryUnited Kingdom DeviceOnePlus ThreeOperating SystemAndroid 8.0.0 My Question or IssueRunning Spotify 8.4.57.803 armV7.When I play a song, the Spotify icon doesn't show up in the notifications bar, and the player widget doesn't show u...

  • Casual Listener
  • Plan Premium Country United Kingdom  Device OnePlus Three Operating System Android 8.0.0   My Question or Issue Running Spotify 8.4.57.803 armV7. When I play a song, the Spotify ...
  • RobertLatchford
  • Visitor
  • 24610 Views
  • 60 comments
  • 251 likes
  • Fixed
  • 24610 Views
  • 60 comments
  • 251 votes

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

  • Moderator
  • Moderator
  • Hey there folks,    We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You a...
  • Eni
  • Moderator
  • 22696 Views
  • 169 comments
  • 247 likes
  • Android
  • Fixed
  • 22696 Views
  • 169 comments
  • 247 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • 31blpekineqncjm3niov
  • Newbie
  • 12596 Views
  • 97 comments
  • 247 likes
  • Desktop
    Mobile
  • Fixed
  • 12596 Views
  • 97 comments
  • 247 votes

[Android Auto] Songs in downloaded album are ordered alphabetically

PlanPremiumCountryBelgiumDeviceSamsung J7 My Question or IssueSince last week I have a very frustrating problem with Spotify. When I download a full album from an artist and I want to play that album with Android Auto, the songs are in alphabetical o...

  • Casual Listener
  • Plan Premium Country Belgium Device Samsung J7   My Question or Issue Since last week I have a very frustrating problem with Spotify. When I download a full album from an artist and I wa...
  • Peter
  • Spotify Legend
  • 15694 Views
  • 119 comments
  • 242 likes
  • Fixed
  • 15694 Views
  • 119 comments
  • 242 votes

[Connect] Can't play songs saved to Your Library on Connect devices

Hey folks, We’re receiving reports that it's not possible to play certain songs on Connect devices. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still experiencing the issu...

  • Spotify Legend
  • Hey folks,   We’re receiving reports that it's not possible to play certain songs on Connect devices.   First, we'd recommend trying a clean reinstall of the app on your device by f...
  • gg52
  • Newbie
  • 47900 Views
  • 234 comments
  • 235 likes
  • Connect
  • Fixed
  • 47900 Views
  • 234 comments
  • 235 votes

[Desktop] Can't change my profile picture!

Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue Hi! I can't get to the dialogue which changes the Spotify profile picture. The following doesn't work because there's no 'change' dialogue appearing: https://suppo...

  • Casual Listener
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue Hi! I can't get to the dialogue which changes the Spotify profile picture. The follow...
  • ParentalControl
  • Composer
  • 36934 Views
  • 106 comments
  • 234 likes
  • Desktop
  • Fixed
  • 36934 Views
  • 106 comments
  • 234 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Spice903
  • Newbie
  • 55163 Views
  • 79 comments
  • 230 likes
  • iOS
  • Fixed
  • 55163 Views
  • 79 comments
  • 230 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Regular
  • 19720 Views
  • 206 comments
  • 226 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 19720 Views
  • 206 comments
  • 226 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Spotify Legend
  • Hey folks,   Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info on to...
  • Xenia
  • Moderator
  • 68506 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 68506 Views
  • 181 comments
  • 218 votes

"Play on Spotify" button missing in Instagram Stories

Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3 My Question or Issue When I try to share a song to my Instagram story from the Spotify app, it posts without the Spotify sticker in the top left corner. ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3   My Question or Issue When I try to share a song to my Instagram story f...
  • kavandave
  • Newbie
  • 30971 Views
  • 97 comments
  • 214 likes
  • Instagram
  • Fixed
  • 30971 Views
  • 97 comments
  • 214 votes