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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

  • Moderator
  • Moderator
  • We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...
  • kaworu_bloodpaw
  • Roadie
  • 4380 Views
  • 39 comments
  • 28 likes
  • Desktop
    Other
  • Fixed
  • 4380 Views
  • 39 comments
  • 28 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

  • Moderator
  • Moderator
  • Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
  • Yordan
  • Moderator
  • 5882 Views
  • 38 comments
  • 28 likes
  • Accounts
    Premium
  • Fixed
  • 5882 Views
  • 38 comments
  • 28 votes

Apple watch Series 3 users unable to use the app.

Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...
  • OscarDC
  • Moderator
  • 3742 Views
  • 16 comments
  • 28 likes
  • Other
  • Fixed
  • 3742 Views
  • 16 comments
  • 28 votes

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
  • Eni
  • Moderator
  • 13416 Views
  • 69 comments
  • 25 likes
  • iOS
  • Fixed
  • 13416 Views
  • 69 comments
  • 25 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

  • Moderator
  • Moderator
  • We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
  • 31hw3z5j25xulbavwvqc
  • Visitor
  • 11166 Views
  • 31 comments
  • 25 likes
  • Accounts
    Premium family
  • Fixed
  • 11166 Views
  • 31 comments
  • 25 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

  • Moderator
  • Moderator
  • Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
  • Maria
  • Moderator
  • 6633 Views
  • 35 comments
  • 24 likes
  • Android
  • Fixed
  • 6633 Views
  • 35 comments
  • 24 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • Wolvishcub
  • Newbie
  • 9227 Views
  • 36 comments
  • 24 likes
  • Other
    Your Library
  • Fixed
  • 9227 Views
  • 36 comments
  • 24 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

  • Moderator
  • Moderator
  • We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
  • Steph60310
  • Newbie
  • 7479 Views
  • 29 comments
  • 23 likes
  • Other
    Your Library
  • Fixed
  • 7479 Views
  • 29 comments
  • 23 votes

Volume level can't be adjusted to Quiet on Desktop

Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...
  • MihailY
  • Moderator
  • 4043 Views
  • 19 comments
  • 22 likes
  • Desktop
  • Fixed
  • 4043 Views
  • 19 comments
  • 22 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

  • Spotify Star
  • Spotify Star
  • We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...
  • Luan
  • Spotify Star
  • 9267 Views
  • 81 comments
  • 21 likes
  • Spotify for Developers
  • Fixed
  • 9267 Views
  • 81 comments
  • 21 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

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  • Moderator
  • Moderator
  • We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.
  • Yordan
  • Moderator
  • 9482 Views
  • 25 comments
  • 19 likes
  • Other
  • Fixed
  • 9482 Views
  • 25 comments
  • 19 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

  • Moderator
  • Moderator
  • We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
  • Vasil
  • Moderator
  • 4783 Views
  • 18 comments
  • 17 likes
  • Other
  • Fixed
  • 4783 Views
  • 18 comments
  • 17 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
  • chartz2
  • Regular
  • 19366 Views
  • 69 comments
  • 16 likes
  • Other
  • Fixed
  • 19366 Views
  • 69 comments
  • 16 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

  • Moderator
  • Moderator
  • We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
  • Yordan
  • Moderator
  • 5902 Views
  • 29 comments
  • 16 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 5902 Views
  • 29 comments
  • 16 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 3077 Views
  • 14 comments
  • 15 likes
  • Other
  • Fixed
  • 3077 Views
  • 14 comments
  • 15 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • cheddad
  • Newbie
  • 9837 Views
  • 15 comments
  • 14 likes
  • Accounts
  • Fixed
  • 9837 Views
  • 15 comments
  • 14 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
  • Joan
  • Moderator
  • 11745 Views
  • 21 comments
  • 13 likes
  • Other
    Your Library
  • Fixed
  • 11745 Views
  • 21 comments
  • 13 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile,...
  • aritus_77
  • Newbie
  • 5102 Views
  • 33 comments
  • 13 likes
  • Desktop
    Mobile
  • Fixed
  • 5102 Views
  • 33 comments
  • 13 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • aamwgm
  • Regular
  • 38761 Views
  • 12 comments
  • 12 likes
  • Other
  • Fixed
  • 38761 Views
  • 12 comments
  • 12 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

  • Moderator
  • Moderator
  • Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
  • OliverParmaline
  • Newbie
  • 7055 Views
  • 134 comments
  • 10 likes
  • Other
  • Fixed
  • 7055 Views
  • 134 comments
  • 10 votes