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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 2031 Views
  • 14 comments
  • 15 likes
  • Other
  • Fixed
  • 2031 Views
  • 14 comments
  • 15 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

  • Moderator
  • Moderator
  • Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...
  • Ivelina
  • Moderator
  • 950 Views
  • 12 comments
  • 8 likes
  • iOS
  • Fixed
  • 950 Views
  • 12 comments
  • 8 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • cbatomakeaname
  • Casual Listener
  • 27210 Views
  • 170 comments
  • 306 likes
  • Radio
  • Fixed
  • 27210 Views
  • 170 comments
  • 306 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • cheddad
  • Newbie
  • 8257 Views
  • 15 comments
  • 14 likes
  • Accounts
  • Fixed
  • 8257 Views
  • 15 comments
  • 14 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • nk_o9-cmemzct
  • Newbie
  • 2078 Views
  • 30 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 2078 Views
  • 30 comments
  • 5 votes

[iOS] No longer able to see who added songs to a collaborative playlist

Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...

  • Casual Listener
  • Plan Premium Country Netherlands   Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127   My Question or Issue Since a few days I'm no longer...
  • cherie_smedile
  • Newbie
  • 18645 Views
  • 51 comments
  • 150 likes
  • iOS
  • Fixed
  • 18645 Views
  • 51 comments
  • 150 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • aamwgm
  • Regular
  • 23045 Views
  • 12 comments
  • 9 likes
  • Other
  • Fixed
  • 23045 Views
  • 12 comments
  • 9 votes

Audiobooks Discography only shows the latest release on Android

Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist profile, all of the Audiobooks can be seen. This is being inve...

  • Moderator
  • Moderator
  • Hey folks,   We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist...
  • Novy
  • Moderator
  • 636 Views
  • 7 comments
  • 3 likes
  • Mobile
  • Fixed
  • 636 Views
  • 7 comments
  • 3 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • kalambe
  • Newbie
  • 15566 Views
  • 155 comments
  • 84 likes
  • Your Library
  • Fixed
  • 15566 Views
  • 155 comments
  • 84 votes

"desktop_login_accounts:3" error message when trying to log in

Hey folks, Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile. For some this was resolved by changing the default browser in the system settings.

  • Moderator
  • Moderator
  • Hey folks,   Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile.   For some this was resolved by...
  • freedomsprogress
  • Newbie
  • 9375 Views
  • 47 comments
  • 6 likes
  • Desktop
  • Fixed
  • 9375 Views
  • 47 comments
  • 6 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.  Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through...
  • jkingsbury
  • Casual Listener
  • 19971 Views
  • 162 comments
  • 126 likes
  • iOS
  • Fixed
  • 19971 Views
  • 162 comments
  • 126 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • Gaya3
  • Visitor
  • 4295 Views
  • 45 comments
  • 24 likes
  • Premium
    Subscriptions
  • Fixed
  • 4295 Views
  • 45 comments
  • 24 votes

Missing Public playlists

Hey folks, We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 200, users are seeing 20 or fewer. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 2...
  • Lô
  • Newbie
  • 13449 Views
  • 142 comments
  • 24 likes
  • Desktop (Mac)
  • Fixed
  • 13449 Views
  • 142 comments
  • 24 votes

Vodafone partner subscriptions reverted to free

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

  • Moderator
  • Moderator
  • We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.
  • bp71
  • Newbie
  • 2627 Views
  • 55 comments
  • 1 likes
  • Premium
  • Fixed
  • 2627 Views
  • 55 comments
  • 1 votes

Downtime April 9th: Windows desktop client downloads not working in Asian regions

Hey folks! We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500. Tip: As a workaround you can try downloading the app via the Microsoft app store.

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500.  Tip: As a workaround you c...
  • Vasil
  • Moderator
  • 609 Views
  • 3 comments
  • 1 likes
  • Desktop
    Other
  • Fixed
  • 609 Views
  • 3 comments
  • 1 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is ...
  • AlejaR
  • Moderator
  • 5488 Views
  • 27 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 5488 Views
  • 27 comments
  • 1 votes

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

  • Moderator
  • Moderator
  • We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.
  • Yordan
  • Moderator
  • 1337 Views
  • 9 comments
  • 1 likes
  • Desktop (Windows)
  • Fixed
  • 1337 Views
  • 9 comments
  • 1 votes

[Downtime 01.10.] Premium Individual page not loading in Brazil

Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...

  • Moderator
  • Moderator
  • Hey folks!  We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some ti...
  • Vasil
  • Moderator
  • 78 Views
  • 2 comments
  • 0 likes
  • Premium
  • Fixed
  • 78 Views
  • 2 comments
  • 0 votes

[Downtime 28.09.] GCash payments failing in the Philippines

Hey folks! We noticed some of you in the Philippines who want to pay for a subscription with your GCash are seeing an error message that something has gone wrong. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We noticed some of you in the Philippines who want to pay for a subscription with your GCash are seeing an error message that something has gone wrong. This is now bein...
  • Hamza726
  • Newbie
  • 189 Views
  • 4 comments
  • 0 likes
  • Other
  • Fixed
  • 189 Views
  • 4 comments
  • 0 votes

Downtime 26 SEP: Most recent published episode not showing on Spotify app

Hey folks!We have reports that the most recently published podcast episodes are not showing in the Spotify app. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We have reports that the most recently published podcast episodes are not showing in the Spotify app. This is being looked into.    
  • Vasil
  • Moderator
  • 120 Views
  • 3 comments
  • 0 likes
  • Other
  • Fixed
  • 120 Views
  • 3 comments
  • 0 votes