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Ongoing Issues

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Forum Posts

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If you’...
  • Im_gone
  • Visitor
  • 44326 Views
  • 50 comments
  • 242 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 44326 Views
  • 50 comments
  • 242 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • Brs2
  • Visitor
  • 145160 Views
  • 254 comments
  • 494 likes
  • Mobile
  • Fixed
  • 145160 Views
  • 254 comments
  • 494 votes

Add to queue option for playlists missing on Android devices

We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.

Screenshot_2023-09-09-12-55-32-607_com.jpg
  • Moderator
  • Moderator
  • We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.  
  • Yordan
  • Moderator
  • 832 Views
  • 22 comments
  • 15 likes
  • Android
  • Fixed
  • 832 Views
  • 22 comments
  • 15 votes

[Downtime 13.09.] Account page + sub pages currently loading improperly

Hey folks! We're aware that there's an issue with our account pages showing only text and loading improperly.This is currently being looked into

  • Moderator
  • Moderator
  • Hey folks!   We're aware that there's an issue with our account pages showing only text and loading improperly. This is currently being looked into 🙂
  • Vasil
  • Moderator
  • 225 Views
  • 2 comments
  • 3 likes
  • Other
  • Fixed
  • 225 Views
  • 2 comments
  • 3 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Casual Listener
  • 43219 Views
  • 59 comments
  • 88 likes
  • Android
    iOS
  • Fixed
  • 43219 Views
  • 59 comments
  • 88 votes

[Downtime 12.09.] Delay in Google Play Billing Subscriptions

Hey folks!We're currently experiencing some issues with the Google Play Billing service. This has resulted in a delay in delivering new and recurring Google Play Billing subscriptions.

  • Moderator
  • Moderator
  • Hey folks! We're currently experiencing some issues with the Google Play Billing service. This has resulted in a delay in delivering new and recurring Google Play Billing subscriptions.
  • Vasil
  • Moderator
  • 78 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 78 Views
  • 2 comments
  • 0 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Lyubka
  • Moderator
  • 47101 Views
  • 78 comments
  • 224 likes
  • iOS
  • Fixed
  • 47101 Views
  • 78 comments
  • 224 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • Disturbed11
  • Newbie
  • 4452 Views
  • 121 comments
  • 112 likes
  • Android
  • Fixed
  • 4452 Views
  • 121 comments
  • 112 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • alaskandesign
  • Newbie
  • 2651 Views
  • 10 comments
  • 14 likes
  • Subscriptions
  • Fixed
  • 2651 Views
  • 10 comments
  • 14 votes

Downtime September 8th, 2023: Home page not loading/updating

Hey everyone, We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.

  • Moderator
  • Moderator
  • Hey everyone,   We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.
  • aplefriter
  • Casual Listener
  • 1629 Views
  • 5 comments
  • 9 likes
  • Your Library
  • Fixed
  • 1629 Views
  • 5 comments
  • 9 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 2834 Views
  • 35 comments
  • 45 likes
  • Other
  • Fixed
  • 2834 Views
  • 35 comments
  • 45 votes

[Downtime 07.09.] Premium & Premium Duo pages are down

Hey folks! We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/ are currently inaccessible. We're doing our best to resolve this and would advise you to try accessing the pages at a later point. Thank you for your pati...

  • Moderator
  • Moderator
  • Hey folks!   We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/  are currently inaccessible.  We're doing our best to resolve this and ...
  • Vasil
  • Moderator
  • 543 Views
  • 3 comments
  • 9 likes
  • Other
  • Fixed
  • 543 Views
  • 3 comments
  • 9 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • Kristelle19
  • Newbie
  • 12329 Views
  • 42 comments
  • 350 likes
  • Subscription
  • Fixed
  • 12329 Views
  • 42 comments
  • 350 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • dado111
  • Newbie
  • 23715 Views
  • 167 comments
  • 304 likes
  • Radio
  • Fixed
  • 23715 Views
  • 167 comments
  • 304 votes

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • Yordan
  • Moderator
  • 484 Views
  • 14 comments
  • 4 likes
  • Accounts
  • Fixed
  • 484 Views
  • 14 comments
  • 4 votes

Desktop App - Back button doesn't remember position in playlist

Hey folks, We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.    
  • Yordan
  • Moderator
  • 1428 Views
  • 55 comments
  • 51 likes
  • Desktop
  • Fixed
  • 1428 Views
  • 55 comments
  • 51 votes

Spotify 3 month premium eligibility issue

PlanFreeCountryU.S.A.DeviceSamsung Galaxy A6Operating SystemAndroid My Question or IssueWhy did I get an email for the "three months premium for $9.99" deal if I'm not ellegible?

  • Casual Listener
  • Plan Free Country U.S.A. Device Samsung Galaxy A6 Operating System Android   My Question or Issue Why did I get an email for the "three months premium for $9.99" deal if I'm not ellegi...
  • Valnacht
  • Newbie
  • 3729 Views
  • 26 comments
  • 19 likes
  • Fixed
  • 3729 Views
  • 26 comments
  • 19 votes

Spotify starts playing automatically when locking my iPhone

PlanPremium CountryThe Netherlands DeviceiPhone X Operating SystemiOS My Question or IssueHi!! Whenever I pause my music and lock my phone, it starts playing automatically. I have this issue for about 2 weeks now. How to solve this?

  • Visitor
  •   Plan Premium   Country The Netherlands   Device iPhone X   Operating System iOS   My Question or Issue Hi!! Whenever I pause my music and lock my phone, it st...
  • Stacey_B
  • Visitor
  • 60975 Views
  • 172 comments
  • 1608 likes
  • Fixed
  • 60975 Views
  • 172 comments
  • 1608 votes

Spotify app crashing on Android

We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher. This is being investigated.

  • Moderator
  • Moderator
  • We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher.   This is being investigated.
  • Yordan
  • Moderator
  • 7060 Views
  • 122 comments
  • 111 likes
  • Android
  • Fixed
  • 7060 Views
  • 122 comments
  • 111 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • en5hulybiqm0h3lmko1b
  • Regular
  • 4634 Views
  • 24 comments
  • 40 likes
  • Accounts
  • Fixed
  • 4634 Views
  • 24 comments
  • 40 votes