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Please see below the most popular frequently asked questions.
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Please see below the current ongoing issues which are under investigation.
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Check to see if the issue you might be experiencing has already been reported and what status it is at.
Hey, We're seeing reports that finished podcast episodes are showing as unplayed.
MihailY
Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
Yordan
We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.
Maria
Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...
Vasil
We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
Maria
Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...
MihailY
We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.
Maria
We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
Yordan
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
Novy
We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.
Kiril
We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
Yordan
We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.
Ivelina
We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.
Yordan
Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...
Vasil
We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...
Maria
We've received reports that active Premium users are hearing ads interrupting their listening experience.
Maria
We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
Maria
Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.
Ivelina
Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...
Vasil
Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.