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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Casual Listener
  • 14466 Views
  • 194 comments
  • 225 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 14466 Views
  • 194 comments
  • 225 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • Fabirn6
  • Newbie
  • 5091 Views
  • 43 comments
  • 66 likes
  • iOS
  • Fixed
  • 5091 Views
  • 43 comments
  • 66 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • TonnyCks
  • Casual Listener
  • 32273 Views
  • 334 comments
  • 601 likes
  • Desktop
  • Fixed
  • 32273 Views
  • 334 comments
  • 601 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • freegamer
  • Casual Listener
  • 7987 Views
  • 74 comments
  • 142 likes
  • Content Questions
  • Fixed
  • 7987 Views
  • 74 comments
  • 142 votes

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specif...
  • voronzorok
  • Newbie
  • 521 Views
  • 14 comments
  • 4 likes
  • accounts
    Subscriptions
  • Fixed
  • 521 Views
  • 14 comments
  • 4 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue,...
  • Brett-273
  • Newbie
  • 33625 Views
  • 232 comments
  • 258 likes
  • iOS
  • Fixed
  • 33625 Views
  • 232 comments
  • 258 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • ayyyesss
  • Newbie
  • 3012 Views
  • 36 comments
  • 61 likes
  • Premium
  • Fixed
  • 3012 Views
  • 36 comments
  • 61 votes

Downtime 21 March 2023: Support Site down

Hey folks,We're aware that the Support Site is loading intermittently. You may have to refresh a few times to be able to get to the Contact Form. Also it's possible that Support Articles are failing to load.

  • Moderator
  • Moderator
  • Hey folks, We're aware that the Support Site is loading intermittently. You may have to refresh a few times to be able to get to the Contact Form.  Also it's possible that Support Articl...
  • Kiril
  • Moderator
  • 89 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 89 Views
  • 2 comments
  • 0 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Dian
  • Moderator
  • 9572 Views
  • 67 comments
  • 64 likes
  • Fixed
  • 9572 Views
  • 67 comments
  • 64 votes

Personalized playlist covers not loading in the app

Hey folks, We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and other playlists. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and...
  • RadioOneChristian
  • Newbie
  • 573 Views
  • 13 comments
  • 7 likes
  • Mobile
  • Fixed
  • 573 Views
  • 13 comments
  • 7 votes

Downtime March 14th, 2023: Connect Transfer Failures in Europe

We've received a report that connect transfers are failing and ubiquity devices (Google Home, Sonos, Amazon, etc.) are not able to play. This is under investigation.

  • Moderator
  • Moderator
  • We've received a report that connect transfers are failing and ubiquity devices (Google Home, Sonos, Amazon, etc.) are not able to play.  This is under investigation.
  • AlejaR
  • Moderator
  • 563 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 563 Views
  • 2 comments
  • 0 votes

[All Platforms] Advertising in Wrong Language

Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language. To reproduce: Launch Spotify (using Spotify Free) Wait for Advertising. Workaround: None Additi...

  • Community Legend
  • Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language.    ...
  • sonazom
  • Newbie
  • 16264 Views
  • 145 comments
  • 5 likes
  • advertising
    Free
  • Fixed
  • 16264 Views
  • 145 comments
  • 5 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • Eni
  • Moderator
  • 18919 Views
  • 200 comments
  • 504 likes
  • Desktop
    Desktop (Windows)
  • Fixed
  • 18919 Views
  • 200 comments
  • 504 votes

Downtime 08.03. - Podcast charts not loading

Hey folks! We're aware that the in-app podcast charts currently can't be viewed by some of you. This is actively being worked on.

  • Moderator
  • Moderator
  • Hey folks! We're aware that the in-app podcast charts currently can't be viewed by some of you. This is actively being worked on.
  • Vasil
  • Moderator
  • 108 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 108 Views
  • 2 comments
  • 0 votes

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

  • Moderator
  • Moderator
  • Hey there folks,    We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You...
  • Eni
  • Moderator
  • 14605 Views
  • 168 comments
  • 247 likes
  • Android
  • Fixed
  • 14605 Views
  • 168 comments
  • 247 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Lyubka
  • Moderator
  • 1972 Views
  • 27 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 1972 Views
  • 27 comments
  • 9 votes

Add to queue not working (Android) *Solved with new update*

None of the below informatPlanPremiumCountry SwedenDeviceZTE Axon 7Operating SystemAndroid My Question or Issue When I click on the add to queue button it registers, but the song doesn't get queued. There are also a lot of options that says "not avai...

  • Casual Listener
  • None of the below informat Plan Premium Country  Sweden Device ZTE Axon 7 Operating System Android   My Question or Issue  When I click on the add to queue button it registe...
  • ShermCraig
  • Casual Listener
  • 6453 Views
  • 42 comments
  • 44 likes
  • Android
  • Fixed
  • 6453 Views
  • 42 comments
  • 44 votes

Downtime 24th Feb. 2023: Some Canvases are failing to load.

We've received reports that some folks are seeing only the artwork instead of canvases for some tracks.

  • Moderator
  • Moderator
  • We've received reports that some folks are seeing only the artwork instead of canvases for some tracks. 
  • Kiril
  • Moderator
  • 124 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 124 Views
  • 2 comments
  • 0 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your...
  • Aco651
  • Newbie
  • 15695 Views
  • 38 comments
  • 97 likes
  • Android
  • Fixed
  • 15695 Views
  • 38 comments
  • 97 votes