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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

  • Moderator
  • Moderator
  • We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.
  • Yordan
  • Moderator
  • 373 Views
  • 9 comments
  • 1 likes
  • Desktop (Windows)
  • Fixed
  • 373 Views
  • 9 comments
  • 1 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • Hok1
  • Newbie
  • 34705 Views
  • 219 comments
  • 210 likes
  • Other
  • Fixed
  • 34705 Views
  • 219 comments
  • 210 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • Ivelina
  • Moderator
  • 1334 Views
  • 33 comments
  • 17 likes
  • Other
    Your Library
  • Fixed
  • 1334 Views
  • 33 comments
  • 17 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is ...
  • AlejaR
  • Moderator
  • 507 Views
  • 27 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 507 Views
  • 27 comments
  • 1 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Ivelina
  • Moderator
  • 159208 Views
  • 618 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 159208 Views
  • 618 comments
  • 1857 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • methanenitrile
  • Newbie
  • 13921 Views
  • 101 comments
  • 254 likes
  • Desktop
    Mobile
  • Fixed
  • 13921 Views
  • 101 comments
  • 254 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 1011 Views
  • 14 comments
  • 14 likes
  • Other
  • Fixed
  • 1011 Views
  • 14 comments
  • 14 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • Elario07
  • Newbie
  • 13631 Views
  • 85 comments
  • 149 likes
  • Content Questions
  • Fixed
  • 13631 Views
  • 85 comments
  • 149 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigating ...
  • Dixon3
  • Visitor
  • 53596 Views
  • 59 comments
  • 728 likes
  • Payment
  • Fixed
  • 53596 Views
  • 59 comments
  • 728 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • 83evans
  • Regular
  • 13127 Views
  • 51 comments
  • 77 likes
  • iOS
  • Fixed
  • 13127 Views
  • 51 comments
  • 77 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • kalambe
  • Newbie
  • 12854 Views
  • 155 comments
  • 84 likes
  • Your Library
  • Fixed
  • 12854 Views
  • 155 comments
  • 84 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 70056 Views
  • 682 comments
  • 1070 likes
  • Android
  • Fixed
  • 70056 Views
  • 682 comments
  • 1070 votes

[Discord] 'Listen Along' feature delay between users

Plan Premium Operating System Windows 10 My Question or IssueHello everyone, I've been experiencing a problem with Spotify lately with the 'Listening Along' feature on Discord. Now I'm not sure if it's specifically a Spotify issue or a Discord issue,...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue Hello everyone, I've been experiencing a problem with Spotify lately with the 'Listening Along' feature on Discord. N...
  • romidamaru
  • Newbie
  • 33604 Views
  • 24 comments
  • 36 likes
  • Partner
  • Fixed
  • 33604 Views
  • 24 comments
  • 36 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Spotify Legend
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • Robbo0
  • Newbie
  • 60372 Views
  • 808 comments
  • 9 likes
  • Other
  • Fixed
  • 60372 Views
  • 808 comments
  • 9 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • odi
  • Regular
  • 6010 Views
  • 75 comments
  • 52 likes
  • Desktop (Mac)
  • Fixed
  • 6010 Views
  • 75 comments
  • 52 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • yogesh6969
  • Newbie
  • 4553 Views
  • 13 comments
  • 12 likes
  • Accounts
  • Fixed
  • 4553 Views
  • 13 comments
  • 12 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • Pankay4
  • Newbie
  • 2496 Views
  • 10 comments
  • 6 likes
  • Other
  • Fixed
  • 2496 Views
  • 10 comments
  • 6 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • antimony51
  • Newbie
  • 3033 Views
  • 43 comments
  • 19 likes
  • Premium
    Subscriptions
  • Fixed
  • 3033 Views
  • 43 comments
  • 19 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

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  • Moderator
  • Moderator
  • We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.
  • Yordan
  • Moderator
  • 1301 Views
  • 25 comments
  • 19 likes
  • Other
  • Fixed
  • 1301 Views
  • 25 comments
  • 19 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • DAvi13
  • Newbie
  • 152899 Views
  • 256 comments
  • 501 likes
  • Mobile
  • Fixed
  • 152899 Views
  • 256 comments
  • 501 votes