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Please see below the most popular frequently asked questions.
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Please see below the current ongoing issues which are under investigation.
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Check to see if the issue you might be experiencing has already been reported and what status it is at.
Hey, We're seeing reports that finished podcast episodes are showing as unplayed.
MihailY
We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
Yordan
We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.
Maria
We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...
Yordan
Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
OscarDC
Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...
Vasil
Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this thread
Vasil
Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...
Vasil
Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...
We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...
Yordan
We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...
Joan
We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.
Yordan
Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...
MihailY
We're seeing reports that various 'Spotify.com' pages are down right now for some users.
Maria
We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.
Maria
Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.
Novy
Hey folks, A heads-up that some components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share Thanks for the patience!
Vasil
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
Novy
We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.
Joan
We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...
Yordan