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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

App is crashing when starting a podcast

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts.

Moderator

Moderator

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts. 

Dutch-Elvis

Music Fan

76502 Views

353 comments

691 likes

Android
iOS
Mobile
Fixed
  • 76502 Views
  • 353 comments
  • 691 votes

Black Screen in Now Playing View on iPad (v9.0.90)

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access to features like lyrics, queue, repeat, and shuffle. You...

Moderator

Moderator

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access t...

avareed

Newbie

116427 Views

283 comments

504 likes

iOS
Other
Fixed
  • 116427 Views
  • 283 comments
  • 504 votes

Podcast episodes start over from the beginning on Android

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...

Moderator

Moderator

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...

Yordan

Moderator

7475 Views

73 comments

74 likes

Android
Fixed
  • 7475 Views
  • 73 comments
  • 74 votes

Search in "Add to playlist" menu not working

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be predominantly on Android.

Moderator

Moderator

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be pre...

Joan

Moderator

7490 Views

100 comments

195 likes

Android
Mobile
Fixed
  • 7490 Views
  • 100 comments
  • 195 votes

Podcasts Following list in reverse order

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices.

Moderator

Moderator

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices. 

Eni

Moderator

17789 Views

132 comments

192 likes

Android
Other
Fixed
  • 17789 Views
  • 132 comments
  • 192 votes

Multiple car infotainment systems not loading playlists

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Moderator

Moderator

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Hcues1

Newbie

4601 Views

64 comments

50 likes

Other
Under investigation
  • 4601 Views
  • 64 comments
  • 50 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

bradleyclanton

Newbie

10996 Views

48 comments

34 likes

Android
Under investigation
  • 10996 Views
  • 48 comments
  • 34 votes

Unable to create Blends or accept invitations

We received reports from users who are unable to create Blends, or accept invitations for Blends. The error messages "Something went wrong while loading the playlist" and "505 bad getaway" appear.

Moderator

Moderator

We received reports from users who are unable to create Blends, or accept invitations for Blends.   The error messages "Something went wrong while loading the playlist" and "505 bad getaway"...

Maria

Moderator

2310 Views

25 comments

19 likes

Other
Fixed
  • 2310 Views
  • 25 comments
  • 19 votes

"Your Library" not loading on web player

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

Moderator

Moderator

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

MihailY

Moderator

6414 Views

60 comments

87 likes

Other
Fixed
  • 6414 Views
  • 60 comments
  • 87 votes

Android app unresponsive on a particular WiFi network

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn't occur while using mobile data.

Moderator

Moderator

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks...

jpbanderson

Newbie

14602 Views

113 comments

73 likes

Android
Mobile
Fixed
  • 14602 Views
  • 113 comments
  • 73 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

namuun

Newbie

42642 Views

145 comments

640 likes

Other
Fixed
  • 42642 Views
  • 145 comments
  • 640 votes

Student Verification Link not Working

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "Something went wrong. Try reloading the page":

Moderator

Moderator

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "So...

violetblue

Newbie

10548 Views

32 comments

162 likes

Premium Student
Fixed
  • 10548 Views
  • 32 comments
  • 162 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

pocket-trinkets

Visitor

1099 Views

25 comments

4 likes

Other
Under investigation
  • 1099 Views
  • 25 comments
  • 4 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

Moderator

Moderator

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.

Maria

Moderator

38246 Views

154 comments

304 likes

iOS
Fixed
  • 38246 Views
  • 154 comments
  • 304 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

EmmaB6

Newbie

15911 Views

126 comments

140 likes

Other
Fixed
  • 15911 Views
  • 126 comments
  • 140 votes

Equalizer issues

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all. This seems to ...

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

Maria

Moderator

7632 Views

33 comments

20 likes

Other
Under investigation
  • 7632 Views
  • 33 comments
  • 20 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

Eevee297

Casual Listener

30992 Views

123 comments

216 likes

Android
Fixed
  • 30992 Views
  • 123 comments
  • 216 votes

Manage your Family plan section empty/blank

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

Moderator

Moderator

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

MihailY

Moderator

3993 Views

16 comments

52 likes

Premium family
Fixed
  • 3993 Views
  • 16 comments
  • 52 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

ionvet

Newbie

14276 Views

106 comments

37 likes

iOS
Under investigation
  • 14276 Views
  • 106 comments
  • 37 votes