Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 21464 Views
  • 83 comments
  • 227 likes
  • iOS
    Mobile
  • Not Right Now
  • 21464 Views
  • 83 comments
  • 227 votes

[Android] Galaxy Watch's Spotify App Causes Control Glitches in the Android Phone App

Plan Premium Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5 My Question or Issue Having the Spotify App installed on my Galaxy watch and using it as a remote to play tracks from my phone causes ...

  • Casual Listener
  • Plan Premium   Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5   My Question or Issue Having the Spotify App...
  • ABakes
  • Casual Listener
  • 37237 Views
  • 125 comments
  • 224 likes
  • Android
    Galaxy Phone
    Galaxy Watch
    Samsung
    Samsung Gear
    tizen
  • Not Right Now
  • 37237 Views
  • 125 comments
  • 224 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

OI.png
  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 15101 Views
  • 125 comments
  • 212 likes
  • Android
    Mobile
  • Not Right Now
  • 15101 Views
  • 125 comments
  • 212 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

  • Regular
  • Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
  • musiclover93
  • Music Fan
  • 9443 Views
  • 37 comments
  • 197 likes
  • Desktop
  • Not Right Now
  • 9443 Views
  • 37 comments
  • 197 votes

[Android][Bluetooth] Metadata is not transmitted

Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-party device) Additional information: We're collecting inf...

  • Spotify Legend
  • Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-par...
  • josehumberto91
  • Visitor
  • 88850 Views
  • 586 comments
  • 195 likes
  • Android
    bluetooth
    bug
    metadata
  • Not Right Now
  • 88850 Views
  • 586 comments
  • 195 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • kylekevinriley
  • Newbie
  • 10085 Views
  • 52 comments
  • 186 likes
  • podcast
    progress bar
  • Not Right Now
  • 10085 Views
  • 52 comments
  • 186 votes

Bluetooth Controller in car doesnt skip tracks anymore

Hey, i have a A2 Lite with Android 9 and since i have the mobile phone,my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my carradio. Without beeing connected to my car, the BT controller works fin...

  • Casual Listener
  • Hey,   i have a A2 Lite  with Android 9 and since i have the  mobile phone, my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my...
  • Gex2491
  • Visitor
  • 30575 Views
  • 139 comments
  • 186 likes
  • Music
  • Not Right Now
  • 30575 Views
  • 139 comments
  • 186 votes

Ordering Songs In Search - Wrong Song Plays

Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop To reproduce : 1 - Make a search : (e.g with the word : boat) / On songs results click ; See All 2 - in the results list try to play any song : it plays correctly. 3 - now or...

  • Spotify Star
  • Spotify Star
  • Desktop version : 1.0.89.313 and 1.0.90.266 OS : Windows 10 Device : Laptop   To reproduce :   1 - Make a search : (e.g with the word : boat) / On songs results click ; See All ...
  • peddlespam
  • Casual Listener
  • 23194 Views
  • 65 comments
  • 186 likes
  • Search failure
  • Not Right Now
  • 23194 Views
  • 65 comments
  • 186 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • reasay
  • Newbie
  • 13101 Views
  • 56 comments
  • 177 likes
  • Desktop
    Web Player
  • Not Right Now
  • 13101 Views
  • 56 comments
  • 177 votes

Streaming issues for Blackpink songs on different devices

As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink. All songs from their latest album has this issue.

  • Casual Listener
  • As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink.  All songs from their latest album has this issue.
  • Mihail
  • Spotify Legend
  • 37203 Views
  • 82 comments
  • 166 likes
  • Desktop
    Mobile
  • Not Right Now
  • 37203 Views
  • 82 comments
  • 166 votes

Track Information On Car Display Is Out Of Sync

Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car. But the...

  • Casual Listener
  • Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track i...
  • Cruser_88
  • Casual Listener
  • 45017 Views
  • 243 comments
  • 165 likes
  • Car
  • Not Right Now
  • 45017 Views
  • 243 comments
  • 165 votes

[Android] Albums won't load

Plan Premium Country Germany Device Samsung S9 Operating System Android 10 For aboiut 6-8 weeks, I have been getting only a black loading screen in the app, when I select an album, playlist, etc. form a conducted search. I have already tried all the ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung S9 Operating System Android 10   For aboiut 6-8 weeks, I have been getting only a black loading screen in the ap...
  • Johnny89
  • Newbie
  • 24137 Views
  • 154 comments
  • 157 likes
  • Android
  • Not Right Now
  • 24137 Views
  • 154 comments
  • 157 votes

Spotify playing on Galaxy Watch after phone call, unwanted

UK Galaxy Watch I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the solution just to delete the app off the watch/ phone? Given the option to downla...

  • Casual Listener
  •   UK Galaxy Watch    I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the soluti...
  • Dmartin9
  • Newbie
  • 14978 Views
  • 143 comments
  • 157 likes
  • Music
  • Not Right Now
  • 14978 Views
  • 143 comments
  • 157 votes

Spotify mutes all sound after pressing pause.

PlanFreeCountry CanadaDeviceMSI GP72Operating SystemWindows 10 My Question or Issue Spotify (only the desktop app, web app works fine) keeps muting everything that makes sound after I pause my music. Background sound plays fine when I play music over...

  • Casual Listener
  • Plan Free Country  Canada Device MSI GP72 Operating System Windows 10  My Question or Issue  Spotify (only the desktop app, web app works fine) keeps muting everything that ma...
  • Hypaboss
  • Visitor
  • 21124 Views
  • 68 comments
  • 154 likes
  • Not Right Now
  • 21124 Views
  • 68 comments
  • 154 votes

Last Song in Queue is Invisible

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 12.1 My Question or IssueWhenever I add songs to my queue, the last one doesn’t appear in the list. There is a blank space where it’s should be but I can’t interact with it and the only...

  • Casual Listener
  •   Plan Premium Country United States Device iPhone 8 Operating System iOS 12.1   My Question or Issue Whenever I add songs to my queue, the last one doesn’t appear in the list. T...
  • patar9958
  • Visitor
  • 17396 Views
  • 58 comments
  • 133 likes
  • Not Right Now
  • 17396 Views
  • 58 comments
  • 133 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • rubs
  • Regular
  • 42281 Views
  • 104 comments
  • 131 likes
  • Desktop
    Mac
  • Not Right Now
  • 42281 Views
  • 104 comments
  • 131 votes

Gapless playback on Google Home

Please refer to my previous post here. I'm reopening this because I keep getting upvoted, the issue is very annoying and it is seriously going to force me to use a competitor's streaming service. Ok, I want to emphasize that I'm referring to gapless ...

  • Regular
  • Please refer to my previous post here. I'm reopening this because I keep getting upvoted, the issue is very annoying and it is seriously going to force me to use a competitor's streaming service. &n...
  • Alfredo
  • Roadie
  • 5741 Views
  • 1 comments
  • 127 likes
  • gapless playback
    Google Home
  • Not Right Now
  • 5741 Views
  • 1 comments
  • 127 votes

Auto Rotate to Landscape Stopped Working

PlanPremiumCountryUS DeviceSamsung Galaxy S8 My Question or IssueStarting this week, the app stopped auto rotating to landscape view on the current song page. On any other page, it works like normal and goes to landscape. I have restarted my phone, r...

  • Casual Listener
  • Plan Premium Country US   Device Samsung Galaxy S8     My Question or Issue Starting this week, the app stopped auto rotating to landscape view on the current song page. On a...
  • dbongard
  • Music Fan
  • 14266 Views
  • 110 comments
  • 119 likes
  • Not Right Now
  • 14266 Views
  • 110 comments
  • 119 votes

[Android] App crashes when trying to open Die drei ??? artist profile

A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook). I thought it was an issue of my phone the Mate 20 Lite. However, I got a new phone, the Axon 10 Pro, and the issue still p...

  • Spotify Legend
  • A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook).   I thought it was an issue of my phone the Mate 20 Lite. Howe...
  • LuluBlu
  • Visitor
  • 11864 Views
  • 56 comments
  • 118 likes
  • Android
    Mobile
  • Not Right Now
  • 11864 Views
  • 56 comments
  • 118 votes

Recently played artist not updating

PlanPremiumCountryItalyDevicedesktop Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy recently played artists isn't updating on my public page.

  • Regular
  • Plan Premium Country Italy Device desktop  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My recently played artists isn't updating on my public...
  • Peter
  • Spotify Legend
  • 3514 Views
  • 2 comments
  • 106 likes
  • Account
  • Not Right Now
  • 3514 Views
  • 2 comments
  • 106 votes