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Forum Posts

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • Not applicable
  • 78057 Views
  • 177 comments
  • 261 likes
  • Other
  • Not Right Now
  • 78057 Views
  • 177 comments
  • 261 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • krapmaster
  • Newbie
  • 16708 Views
  • 47 comments
  • 38 likes
  • Not Right Now
  • 16708 Views
  • 47 comments
  • 38 votes

Problem syncing local files of songs not available your region

Hey there @prossu, Thanks for posting about this in the Community! Just to confirm, since you mention that only syncing to your mobile device causes issues, have you tried a quick reinstall of the app on that device? If you haven't, please make sure ...

  • Spotify Legend
  • Hey there @prossu,   Thanks for posting about this in the Community!   Just to confirm, since you mention that only syncing to your mobile device causes issues, have you tried ...
  • eramaeni
  • Casual Listener
  • 7141 Views
  • 12 comments
  • 1 likes
  • Not Right Now
  • 7141 Views
  • 12 comments
  • 1 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • r0flm4k3r
  • Newbie
  • 36385 Views
  • 141 comments
  • 893 likes
  • Not Right Now
  • 36385 Views
  • 141 comments
  • 893 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • Littlebugo
  • Newbie
  • 9101 Views
  • 72 comments
  • 54 likes
  • Mobile
  • Not Right Now
  • 9101 Views
  • 72 comments
  • 54 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • agiga99
  • Newbie
  • 25130 Views
  • 174 comments
  • 327 likes
  • Desktop
  • Not Right Now
  • 25130 Views
  • 174 comments
  • 327 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • Fabiandoz
  • Regular
  • 16419 Views
  • 150 comments
  • 51 likes
  • chromecast
  • Not Right Now
  • 16419 Views
  • 150 comments
  • 51 votes

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

589BC11A-CEFB-494E-AD41-6562062DF725.jpeg
  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doe...
  • seankmoran
  • Newbie
  • 4524 Views
  • 31 comments
  • 18 likes
  • Not Right Now
  • 4524 Views
  • 31 comments
  • 18 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 15986 Views
  • 125 comments
  • 213 likes
  • Android
    Mobile
  • Not Right Now
  • 15986 Views
  • 125 comments
  • 213 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • stet
  • Casual Listener
  • 7298 Views
  • 40 comments
  • 7 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 7298 Views
  • 40 comments
  • 7 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • rubs
  • Regular
  • 43576 Views
  • 104 comments
  • 132 likes
  • Desktop
    Mac
  • Not Right Now
  • 43576 Views
  • 104 comments
  • 132 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • hanumav
  • Casual Listener
  • 25840 Views
  • 71 comments
  • 283 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 25840 Views
  • 71 comments
  • 283 votes

Saved songs do not show as saved on Album or Artist pages

PlanAllCountry AllDeviceAllOperating SystemAll My Question or IssueSongs that have already been added to library appear as unadded in artist pages (and elsewhere). Either Spotify has a terrible data model or they don't care about their users. Or perh...

  • Casual Listener
  • Plan All Country  All Device All Operating System All   My Question or Issue Songs that have already been added to library appear as unadded in artist pages (and elsewhere). Eithe...
  • drumbum6
  • Casual Listener
  • 15748 Views
  • 62 comments
  • 79 likes
  • bug
    data model
  • Not Right Now
  • 15748 Views
  • 62 comments
  • 79 votes

Track Information On Car Display Is Out Of Sync

Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car. But the...

  • Casual Listener
  • Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track i...
  • Cruser_88
  • Casual Listener
  • 45945 Views
  • 243 comments
  • 166 likes
  • Car
  • Not Right Now
  • 45945 Views
  • 243 comments
  • 166 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • kylekevinriley
  • Newbie
  • 10440 Views
  • 52 comments
  • 188 likes
  • podcast
    progress bar
  • Not Right Now
  • 10440 Views
  • 52 comments
  • 188 votes

Kenwood Bluetooth Spotify App not connecting to Phone

Greetings Spotifyers,I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth. My Phone is the Samsung Note 8 and everything is Up to Date, also the Headunit. The Phone connects...

  • Casual Listener
  • Greetings Spotifyers, I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth.   My Phone is the Samsung Note 8 and e...
  • CodeCrusher
  • Newbie
  • 44510 Views
  • 115 comments
  • 60 likes
  • Android
    bluetooth
    headunit
    Kenwood
    no connection
  • Not Right Now
  • 44510 Views
  • 115 comments
  • 60 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • LoveBomber
  • Visitor
  • 13137 Views
  • 40 comments
  • 39 likes
  • Other
  • Not Right Now
  • 13137 Views
  • 40 comments
  • 39 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Spotify
  • Spotify
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • MihailY
  • Moderator
  • 4594 Views
  • 33 comments
  • 34 likes
  • Mobile
  • Not Right Now
  • 4594 Views
  • 33 comments
  • 34 votes

[Android] Albums won't load

Plan Premium Country Germany Device Samsung S9 Operating System Android 10 For aboiut 6-8 weeks, I have been getting only a black loading screen in the app, when I select an album, playlist, etc. form a conducted search. I have already tried all the ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung S9 Operating System Android 10   For aboiut 6-8 weeks, I have been getting only a black loading screen in the ap...
  • Johnny89
  • Newbie
  • 24829 Views
  • 154 comments
  • 157 likes
  • Android
  • Not Right Now
  • 24829 Views
  • 154 comments
  • 157 votes

Video overlay is persistent when watching full screen video on second display

PlanPremiumCountryUSOperating SystemWindows 10Spotify Build1.1.48.625.g1c87c7f7 My Question or IssueWhen watching videos in full screen on my second display, the video overlay that shows the name of the video (for example, the podcast and episode nam...

  • Casual Listener
  • Plan Premium Country US Operating System Windows 10 Spotify Build 1.1.48.625.g1c87c7f7   My Question or Issue When watching videos in full screen on my second display, the video overla...
  • bombear
  • Newbie
  • 2449 Views
  • 27 comments
  • 5 likes
  • Not Right Now
  • 2449 Views
  • 27 comments
  • 5 votes