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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • Maria
  • Moderator
  • 25826 Views
  • 61 comments
  • 54 likes
  • Not Right Now
  • 25826 Views
  • 61 comments
  • 54 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

  • Regular
  • Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
  • vvspantomvv
  • Newbie
  • 12202 Views
  • 38 comments
  • 212 likes
  • Desktop
  • Not Right Now
  • 12202 Views
  • 38 comments
  • 212 votes

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

  • Casual Listener
  • My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...
  • novacapella
  • Newbie
  • 7578 Views
  • 44 comments
  • 29 likes
  • daily wellness
    mixes
  • Not Right Now
  • 7578 Views
  • 44 comments
  • 29 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • jpalo
  • Casual Listener
  • 10757 Views
  • 45 comments
  • 48 likes
  • Desktop
  • Not Right Now
  • 10757 Views
  • 45 comments
  • 48 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • nnarrh
  • Newbie
  • 42222 Views
  • 112 comments
  • 86 likes
  • Other
  • Not Right Now
  • 42222 Views
  • 112 comments
  • 86 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Amethyst_isis08
  • Newbie
  • 10333 Views
  • 49 comments
  • 36 likes
  • Not Right Now
  • 10333 Views
  • 49 comments
  • 36 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 21065 Views
  • 125 comments
  • 218 likes
  • Android
    Mobile
  • Not Right Now
  • 21065 Views
  • 125 comments
  • 218 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • rubs
  • Regular
  • 50532 Views
  • 104 comments
  • 137 likes
  • Desktop
    Mac
  • Not Right Now
  • 50532 Views
  • 104 comments
  • 137 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 84618 Views
  • 87 comments
  • 648 likes
  • Not Right Now
  • 84618 Views
  • 87 comments
  • 648 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 25953 Views
  • 83 comments
  • 238 likes
  • iOS
    Mobile
  • Not Right Now
  • 25953 Views
  • 83 comments
  • 238 votes