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Ongoing Issues

Ongoing issues are currently not being updated due to the Community being in read only mode. We recommend checking Spotify Status if you're experiencing an issue and looking for updates

Forum Posts

Ongoing issues are not being updated until October 6th

Ongoing issues are currently not being updated due to the Community being in read only mode. We recommend checking Spotify Status if you're experiencing an issue and looking for updates

Spotify

Spotify

Ongoing issues are currently not being updated due to the Community being in read only mode. We recommend checking Spotify Status if you're experiencing an issue and looking for updates

Loneliest_Cabin

Spotify

915 Views

3 comments

0 likes

Other
Under investigation
  • 915 Views
  • 3 comments
  • 0 votes

Community is in read-only, information may be outdated

Hey folks,Ongoing Issues are currently not being updated due to the Community being in read only mode. We recommend checking here - Spotify Status - if you're experiencing an issue and looking for updates. See you again soon!

Moderator

Moderator

Hey folks, Ongoing Issues are currently not being updated due to the Community being in read only mode. We recommend checking here - Spotify Status - if you're experiencing an issue and ...

367 Views

0 comments

0 likes

Other
New issue report
  • 367 Views
  • 0 comments
  • 0 votes

Your Episodes, Remove finished episodes after playing doesn't work

Hey folks, We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or via auto-download. Streamed episodes are still removed from Your ...

Moderator

Moderator

Hey folks,   We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or v...

Vasil

Moderator

25721 Views

88 comments

66 likes

Your Library
Under investigation
  • 25721 Views
  • 88 comments
  • 66 votes

Block/ Unblock and Follow/ Unfollow not functioning properly

Hey folks! We've been receiving reports that some of you are getting a "Something went wrong. Please try again later" error when trying to block/unblock another user. You may also see yourselves unable to follow/ unfollow accounts. This is being look...

Moderator

Moderator

Hey folks!   We've been receiving reports that some of you are getting a "Something went wrong. Please try again later" error when trying to block/unblock another user. You may also see...

Vasil

Moderator

1085 Views

8 comments

8 likes

Other
Fixed
  • 1085 Views
  • 8 comments
  • 8 votes

Equalizer not working on iOS

We’re seeing reports from users on iPhone devices indicating that the equalizer isn't working as expected. Users may notice no audible difference when adjusting the Equalizer settings on mobile, while it may work normally on other devices or accounts...

Moderator

Moderator

We’re seeing reports from users on iPhone devices indicating that the equalizer isn't working as expected. Users may notice no audible difference when adjusting the Equalizer settings on mobile, ...

Furyy

Newbie

13959 Views

135 comments

36 likes

iOS
Under investigation
  • 13959 Views
  • 135 comments
  • 36 votes

Slow loading and performance issues

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running Android and iOS.

Moderator

Moderator

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running An...

j_technoir

Casual Listener

47238 Views

119 comments

379 likes

Android
iOS
Mobile
Other
Under investigation
  • 47238 Views
  • 119 comments
  • 379 votes

Explicit songs greyed out in the PlayStation Quick Menu

We're getting reports that explicit songs are greyed out and unplayable in the PS Quick Menu. Users are able to play the tracks from the Spotify app without any issues.

Moderator

Moderator

We're getting reports that explicit songs are greyed out and unplayable in the PS Quick Menu. Users are able to play the tracks from the Spotify app without any issues.

Ivelina

Moderator

4225 Views

10 comments

8 likes

Other
Your Library
Under investigation
  • 4225 Views
  • 10 comments
  • 8 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

8jj-l5jrz_g6

Newbie

28072 Views

57 comments

50 likes

Your Library
Fixed
  • 28072 Views
  • 57 comments
  • 50 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

horism

Newbie

30128 Views

74 comments

52 likes

Other
Under investigation
  • 30128 Views
  • 74 comments
  • 52 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Yordan

Moderator

4068 Views

80 comments

4 likes

iOS
Fixed
  • 4068 Views
  • 80 comments
  • 4 votes

Equalizer issues on desktop

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

poobahqvst

Newbie

21185 Views

51 comments

32 likes

Desktop
Other
Fixed
  • 21185 Views
  • 51 comments
  • 32 votes

Equalizer reduces app volume on iOS

Hey folks! Some of you may be experiencing the app volume decreasing when you enable the Equalizer. This is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may be experiencing the app volume decreasing when you enable the Equalizer. This is on our radar and it's being looked into.

M3rgeOniPhone

Newbie

4389 Views

26 comments

7 likes

iOS
Fixed
  • 4389 Views
  • 26 comments
  • 7 votes

Downtime August 24, 2026: Playback for audiobooks not working properly

Hey folks, We're getting some reports mentioning that the playback for audiobooks is not working properly at the moment. The relevant teams are already aware of the situation and working on a fix. Any relevant updates will be posted here. Stay tuned.

Moderator

Moderator

Hey folks,   We're getting some reports mentioning that the playback for audiobooks is not working properly at the moment. The relevant teams are already aware of the situation and working o...

OscarDC

Moderator

1681 Views

3 comments

21 likes

Other
Fixed
  • 1681 Views
  • 3 comments
  • 21 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

javateciava

Regular

37823 Views

91 comments

174 likes

Android
Fixed
  • 37823 Views
  • 91 comments
  • 174 votes

[Desktop] Home page not loading

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?" This seems to occur only with the "All" section of the Home page - s...

Moderator

Moderator

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?"   This s...

MrCheverie

Newbie

17183 Views

11 comments

42 likes

Desktop
Fixed
  • 17183 Views
  • 11 comments
  • 42 votes

Playback Pauses around 3-Minute Mark on mobile

We've received reports that playback stops on its own around 3-3.5 minutes into a song. This is happening on Android and iOS, both when playing directly on the devices or via Connect.

Moderator

Moderator

We've received reports that playback stops on its own around 3-3.5 minutes into a song. This is happening on Android and iOS, both when playing directly on the devices or via Connect.

Joan

Moderator

2320 Views

31 comments

8 likes

Android
iOS
Mobile
Fixed
  • 2320 Views
  • 31 comments
  • 8 votes

Downtime August 12th, 2026: Paid for Premium but Account Still Showing as Free

We're seeing reports from users who have successfully paid for Premium but are still seeing their accounts on the free plan

Moderator

Moderator

We're seeing reports from users who have successfully paid for Premium but are still seeing their accounts on the free plan

Novy

Moderator

10175 Views

45 comments

254 likes

Accounts
Subscriptions
Fixed
  • 10175 Views
  • 45 comments
  • 254 votes

Shared playlists & audiobooks not working on Kids/Managed accounts

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

Moderator

Moderator

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

11126974954

Newbie

84726 Views

350 comments

259 likes

Premium family
Not Right Now
  • 84726 Views
  • 350 comments
  • 259 votes

[TV] Audio cuts out for a few seconds then comes back

Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, th...

Moderator

Moderator

Hey folks!   We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. T...

christoferj

Regular

25477 Views

114 comments

31 likes

Android
Your Library
Not Right Now
  • 25477 Views
  • 114 comments
  • 31 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Francomo69_

Newbie

24534 Views

63 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 24534 Views
  • 63 comments
  • 64 votes