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Please see below the current ongoing issues which are under investigation.
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Check to see if the issue you might be experiencing has already been reported and what status it is at.
Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into
Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into 🙂
Newbie
2052 Views
43 comments
2 likes
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...
Newbie
12562 Views
60 comments
127 likes
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
Regular
135085 Views
138 comments
832 likes
We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.
We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.
Newbie
1298 Views
13 comments
39 likes
We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.
We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.
Casual Listener
14961 Views
41 comments
50 likes
We're seeing reports from users not being able to log in to Spotify or play music.
We're seeing reports from users not being able to log in to Spotify or play music.
Newbie
946 Views
10 comments
0 likes
We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.
We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.
Newbie
3393 Views
23 comments
27 likes
Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on t...
Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to sw...
Newbie
32287 Views
89 comments
58 likes
We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
Casual Listener
10279 Views
30 comments
46 likes
We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.
We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.
Newbie
1755 Views
13 comments
0 likes
Hey folks! You may notice an error message when redeeming your gift cards: This is being looked into and we'll keep you posted In the meantime, make sure you've gone over everything that is listed here.Cheers!
Hey folks! You may notice an error message when redeeming your gift cards: This is being looked into and we'll keep you posted 🙂 In the meantime, make sure you'v...
Moderator
3531 Views
13 comments
10 likes
We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.
We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
Newbie
52265 Views
215 comments
342 likes
Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into!
Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &nbs...
Newbie
3476 Views
5 comments
14 likes
Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...
Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
Moderator
40519 Views
181 comments
502 likes
We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.
We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.
Moderator
14831 Views
88 comments
71 likes
Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.
Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...
Newbie
13211 Views
125 comments
140 likes
We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...
We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
Moderator
103568 Views
420 comments
793 likes
Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
Newbie
12772 Views
138 comments
10 likes
Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.
Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.
Moderator
874 Views
2 comments
0 likes
We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
Moderator
15033 Views
30 comments
25 likes
